outcall

"I don't usually do outcalls because they aren't safe.

L xx" Our man booked into a plush Dundee hotel and asked Couser to visit him in his room - a job known in the trade as an "outcall".

Over time, there was a nonsignificant decrease in the pros associated with Making Outcalls from T1 (6.69) to T2 (6.01) and a concurrent nonsignificant increase in cons (4.72) to (5.67).

Process evaluation data released in national meetings during the summer and fall of 1995 cited evidence of low job satisfaction among Telephone Information Specialists and low cost effectiveness associated with Making Outcalls. This preliminary evaluation information may have highlighted negative unintended consequences of innovation for Project Directors, who may have been concerned with the negative impact of this innovation on staff and service delivery, and for OCICE staff, who may have questioned the feasibility of demonstrating significant outcomes associated with the intervention at a reasonable price.

However, managers in another office stated that they stopped concentrating on outcalls and placed emphasis on the calls received because too many outcalls could not be completed.

Customer/Client Contact: This variable was created by taking the number of outcalls made and the number of calls received in the offices each month and dividing by the number of hours used by the offices.

External communication primarily developed community-based initiatives (e.g., breast cancer awareness month), while internal communication focused on implementing new techniques (e.g., making outcalls to encourage mammography screening) for reaching the public.

Project 2 began its follow-up studies for making outcalls to promote mammography and Project 3 began its tests calling for the smoking cessation campaign.