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The study analyzed the effect of employment opportunity services towards the control of ... more ABSTRACT The study analyzed the effect of employment opportunity services towards the control of gender discrimination in Kamwenge Town Council. The study was guided by three objectives namely; to analyze the effect of employment opportunity services on gender discrimination at Kamwenge Town council; to find out the challenges experienced due to gender discrimination on employment opportunities services at Kamwenge Town council and to suggest ways for preventing effects of gender discrimination at Kamwenge Town Council .It used data collected using a questionnaire Interviews, and during data collection random sampling technique as well as purposive sampling was used. Both qualitative and quantitative were used to analyze data as a sample 60 respondents was used. The study concludes that gender discrimination is a well known phenomenon and it takes place in local governments and especially at district departments where people are favored above others in terms of availing job opportunities is concerned. In addition, that there are various reasons as to why there is gender discrimination in jobs at the districts such as; political affiliation, religious affiliation, nature of job, nepotism, corruption, vary in qualifications and vary in physical ability. It was also concluded that discrimination negatively affects employment opportunities and; employing of unqualified persons, corruption with in the work, employing of unskilled persons, income inequality and poor quality of work some of the ways how gender discriminating affects employment opportunities at Kamwenge Town council. Further more, that gender discrimination breeds challenges at the district local government such as; unfair distribution of jobs, under exploitation of talents, bad image in public and poor services. The study recommends that there is need for concerted effort to fight and eradicate corruption with in the local government since it has fuelled gender discrimination, also that government ought to come up and enact a by law or strengthen the existing labour laws concerning local governments to allow the youth, physically handicapped and the women access jobs, this will see a reduced gender discrimination. The study suggests that there is need to strengthen vocational education for women and encourage women to take up science studies since this has been used as a guise to promote gender discrimination that women have phobias over mathematics and science as well as vocational jobs like engineering hence misses out such jobs and that public campaign for gender equality in employment opportunities this can be done through organizing
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The purpose of the study was to establish the relationship between customer care and the... more ABSTRACT The purpose of the study was to establish the relationship between customer care and the sales volume at MTN Uganda Limited basing on the following objectives; to assess the customer care strategies, to assess the challenges in customer care services at MTN Uganda Limited, and to find out the relationship between customer care and sales volume. The researcher considered a case study design. and quantitative data was used to establish the relationship between the variables-customer care and sales volume in MTN Uganda Limited. The target population comprised of employees of the company mainly the middle, low and non-managerial staff. Purposive sampling was used to select respondents from the study that was conducted from 38 workers from MTN Uganda in Mbarara. These were administrators and employees in the mentioned business enterprise. Of these 5 were administrators involved 2 managers and 5 supervisors and 15 were other employees who included 5 customer care sales agents, 10 marketing agents and 18 distributors of MTN Uganda Limited . The study also employed simple random sampling. The researcher used structured questionnaires, data was analyzed using statistical package for social scientist, frequency tables, descriptive tables showing the means, and graphs were used to present data from SPSS. Additionally, Pearson correlation coefficient was used to determine the relationship between Customer Care and Sales Volume. Findings showed that Employees of MTN Uganda Limited are equipped with information on behaviours of different customers, and establish tools that are needed to deliver better Customer Care. Besides that recruitment at MTN Uganda Limited is not done by external firm, does not set its price below that of competitors. More so, all staff members in cooper Uganda are marketers MTN Uganda Limited evaluates skills of its customers, Staff members are assigned duties only when they have reported to work, and staffs are always given new supervisors. Nevertheless, there is a strong positive relationship between customer care and sales. It was recommended that Management of MTN Uganda Limited needs to provide social services to the pubic to build on its image and carry out extensive training of its employees to ensure that customer care services are practiced by people with qualifications and skills
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The study was carried the role of product packaging towards the sales volume of Baking ... more ABSTRACT. The study was carried the role of product packaging towards the sales volume of Baking Industry Company Uganda limited. The study was guided by the following objectives; to identify the forms of product packaging used by dairy products company Uganda limited in promoting their sales, to examine the role played by product packaging towards the sales volume of the Baking Industry company Uganda limited, to identify the challenges faced in product packaging their products towards improving success of their business and to find the relationship between product packaging and the sales volume Baking Industry. The researcher used descriptive, cross-sectional and explanatory research designs. Data was collected using questionnaires, interview guide. Data was collected from two sources; primary and secondary source using a sample size of 50 respondents.
It was found that Hot loaf bakery company widely used various forms of packages with 100% respondent of made on the type of package that is plastic, plastic paunches, plastics bottles, Automatic pouch making, Hot loaf bakery filling & pouch sealing machines with a printing provision. The study concluded that The findings also indicated that not only Packages that affect sale volume but there are other factors such as research and development, good customer care, price reduction, good after sale service and wide coverage which influenced consumption behavior of the customers in the market.
The researcher recommended that Hot loaf bakery need to understand the product packaging towards the sales volume and which media to communicate to consumers. It should put a lot of emphasize in planning promotional programs and set promotional goals and strategies and should ensure to carryout evaluations and control of packaging and make adjustments where possible.
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Insecticide- treated nets are the most powerful malaria control tool if used correctly. ... more ABSTRACT Insecticide- treated nets are the most powerful malaria control tool if used correctly. Yet up to date, utilization is still unacceptably low: only 3 percent of African children are currently sleeping under an ITN, and about 20 percent are sleeping under any kind of net. Worse still, malaria continues to be the leading cause of child mortality and morbidity. The aim of this study was to investigate the intra-household factors that affect the utilization of ITNs in households with children under five. The study specifically sought to identify the intra-household practices that affect the use of ITNs among the under five; examined the knowledge, attitudes, perceptions and beliefs of caregivers towards the usage of ITNs; and lastly analysed the affordability of ITNs by households with children under five years.
This study was conducted in villages from Ngarama sub-county Isingiro district which were randomly selected and used a cross sectional design. The study findings show that first; there were intra-household factors that affected utilization of ITNs in households with children under five. These factors that affected utilization include; type of household structure, number of people sleeping in the household, intra-household gender relations, sleeping arrangements, disruption of sleeping patterns due to visitors and cultural rituals and functions. These factors affect consistency in utilization of ITNs and proper deployment. Secondly, knowledge on ITNs was found to be low though general knowledge about mosquito nets was found to be high. Utilization was also affected by poor perceptions, beliefs and attitudes that discourage caregivers from using the ITNs.
Thirdly, access to ITNs was very inadequate and unavailable within the study community. The majority of the people being peasants, there were insufficient incomes and therefore ITNs were not a priority given the level of poverty. This study concluded that financial inadequacies at the household level, poor perceptions of caregivers and intra-household dynamics impact negatively on effective utilization of ITNs among the under fives. I would therefore recommend that; public-private partnership be adapted to ensure availability of ITNs and insecticides in local shops and other outlets including arrangements at village level to re-treat the nets, the economic level of caregivers should be boosted to counteract the financial inadequacies, adoption of a behaviour change strategy to transform caregivers‟ perceptions, beliefs and attitudes; and massive education of the community.
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The research study focused on the inventory management and organization efficiency in Ib... more ABSTRACT The research study focused on the inventory management and organization efficiency in Ibanda District local Government t. The study was guided by the following objectives; to analyze the inventory management practices used by Ibanda District local Government, to find out the methods used in performance measurement and its contributions to organization’s efficiency and to find the importance relationship between inventory management and organization’s efficiency to Ibanda District local Government.
The study used a descriptive survey method. By use of simple random sampling, 100 respondents from the departments of store, purchasing, top management and others were selected from the area of study. From each department respective officers took part in the study. In all a total of 100 respondents took part in this research study. The study used closed ended questionnaires to collect data. The study reveals that Ibanda District local Government holds stock that is used to satisfy current and future needs of the people of Ibanda District local Government. The district carries out monthly stock taking of items in stores and stock is inspected for quality and right specifications.
The methods that are used by Ibanda District local Government to manage inventory are stock valuation where by the system used FIFO to record the value of the stock that is held at a particular period for accountability purposes and writing of final accounts to be submitted to the Ministry of Health . The organization has a strong data centre for its stock such as receipts, invoices which help in keeping record of all the relevant prices so as to carry out a stock valuation. Basing on the findings, Inventory management helps organizations to cut down costs incurred by an organization. It can therefore be concluded that inventory management practices are related to performance of an organization, corporation or business as regards service delivery
From the findings, it was evident that inventory management leads to efficiency and effectiveness by avoiding over stocking and under stocking. To ensure this stock taking is carried out to determine the stock levels and hence determine the organizations worth. It also helps to determine the balance of stock and check for any variances and make reconciliations to make sure that the physical stock corresponds with what is within the records. This helps management to detect for any variations and consider possible solutions to solving these problems.
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The purpose of this study was to establish the impact of corporal punishment on student... more ABSTRACT The purpose of this study was to establish the impact of corporal punishment on student’s academic performance in secondary schools in Mbarara Municipality. The study was conducted under three research objectives. These were; to identify various impacts on corporal punishment on student’s academic performance in secondary schools in Mbarara Municipality, to identify the alternatives to corporal punishment of secondary school students and to analyze how the administration of punishments by head teachers affect students‟ academic performance. The study employed survey research design particularly cross sectional survey design. Questionnaire was the main instrument of data collection in addition to interview guide and document review. Private secondary schools and government school were randomly selected in Mbarara Municipality of Mbarara District in which the study was conducted.
The major findings of the study were; all schools have written rules and regulations but which they don’t understand, some rules and regulations require modifications and others lack consistence in their implementation, which raises students‟ anger leading to violence, strikes and aggression. Also time is poorly managed in school where the designed timetables are not respected. Punishments were found to be unfairly administered that causes dissatisfaction, anger and thus inducing acts of indiscipline such as strikes, vandalism of school property as well as violence among students.
The study came up with the following conclusions based on the study findings; much as school rules help in controlling students‟ behavior in the school, their awareness is lacking among students. Also time being a scarce resource and need to be well planned for through a time schedule, this timetable lack respect and therefore not followed as expected causing indiscipline among students. Punishments were also found to be poorly administered to students, which create chaos in schools characterized with school property destruction, and thus affecting students‟ general academic performance. The study also proposed some recommendations to deal with the wide spread and increasing levels of indiscipline among adolescent youths in secondary schools in Uganda. These include, strengthening school rules and regulations, strengthening counseling and guidance in schools than expelling them, having a uniform discipline code, which will assist parents, students and other stakeholders to appreciate the role of punishments in schools. In addition a strong parent-teacher relationship need to be established so as to address the effects of indiscipline in schools, and also head teachers should be the role models of discipline if this struggle is to achieve its objectives
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The purpose of the study was to establish the influence of the electronic tax filing sys... more ABSTRACT The purpose of the study was to establish the influence of the electronic tax filing system on tax collection and tax compliance following several claims of lack of transparency, inadequate education on tax matters and corruption in the assessment of taxes. The study objectives involved identifying the components of E-tax service system, to identify the reasons for the adoption and the successes attained of E-tax system by URA, to establish the level of Tax Compliance among Ugandan Tax payers and to establish whether electronic tax filing system has reduced tax compliance costs of tax payer’s
The research was done by employing correlation and cross sectional research designs on a survey population that generally included finance officers who handle tax matters in different companies within Mbarara district. These officers were arrived at using the purposive sampling method while the simple random sampling technique was used to select the various companies where the officers work. Data was collected from existing literature and by use of questionnaires. The data was measured using The Likert Scale and analyzed using SPSS Data Analysis program.
This report explains and describes the E-tax services adopted by URA and how best it can be used by the taxpayers and the URA officials. It gives the reasons for the slow adoption of E-tax services, successes achieved and the reasons for the adoption of E-tax service systems. It also includes the different findings discussed and interpreted as the results were received there giving the real view of the respondents toward the area of study. This report goes ahead to give the recommendation which can be implemented by URA to better improve the compliance of the E-tax service systems and also gives conclusions after analyzing the finding which were given to the researcher when carrying out the study.
This report was written basing on the information and practical skills acquired in the field and the guidance provided by the supervisor MR. Paul Muyinda which highlighted all the requirements of this report. However it is inevitable to mention that the field attachment program was possible by the joint efforts of both my supervisor and the respondents. In conclusion study was beneficial and vital to the researcher for she got to know what happens with the E-tax services and how best they can be applied from the information provided, hope the readers of this information will also brace it.
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The purpose of this study was to establish the factors influencing leading to male invo... more ABSTRACT The purpose of this study was to establish the factors influencing leading to male involvement in enhancing Family Planning in Kabuyanda Town Council in Isingiro District; the specific objectives of this study were: to establish the level of Male participation in Family planning, to identify factors that prohibit men from participating in family planning and to establish ways of promoting male participation in enhancing family planning.. The study used a descriptive survey design to yield quantitative and qualitative data decision which helped to gather information about these factors. The target population was sexually active men and women above 20 years of age of Kabuyanda Town Council in Isingiro District. A simple size of 60 respondents which composed men, women and health workers was selected using stratified random sampling technique. Questionnaire and interview guide were used to collect the required data.
This main aim of the study was to explore involvement of men in family planning programmes. the study found that: The physical involvement of the male partners is not felt although they provide their support both financially and serves as reminders of their wives. Also the insistence on the presence and consent of the male partners at least for the first visit to the health center by service providers sometimes restricts the use of the service since most of the male partners seem to show no interest in the use of contraceptives. There was adequate awareness of FP and its importance both among men and women. Range of family planning methods available to men is limited, and this as a result inhibits men’s capacity to participate in fertility regulation. All men who stated that they use FP methods were using the male condom as opposed to women who were using varied methods such as the pill, injectable and implants. It can be concluded that the key barrier to uptake of FP by men was mere attitude or negative perceptions towards FP by men and the belief that FP a woman’s affair because they are the ones who get pregnant. To this effect, it was noted that most male respondents said their spouses are on FP while most women respondents stated that their spouses were not using any FP methods. Some of the perceptions that lead to low uptake of FP among men are the perception that male FP methods are rare and not convenient/effective. Male involvement in FP has a positive impact in the general wellbeing of the family and hence the following measures should be taken in order to increase participation: Uganda government and the WHO should strive to introduce new male FP methods in order to increase diversity. Enhancement of knowledge and awareness on the need of male participation .
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The study aimed at assessing the he contribution of education on rural income levels tow... more ABSTRACT The study aimed at assessing the he contribution of education on rural income levels towards poverty reduction in Kebisoni Sub County, Rukungiri district. However the study showed that despite the increased emphasis on education, there is still a lot of effort needed to fight poverty as education has to work with other factors like improvement in infrastructures, government support and political stability. The study aimed at to establish how education affects on households level of income in Kebisoni Sub-County, to find out the challenges faced by people in rural areas in trying to access education and to document measures and strategies put place by the government to ensure education accessibility in a bit to raise incomes and fight poverty in Kebisoni sub County. The study findings are envisaged to help in identifying the most causes of poverty in rural areas of Kebisoni Sub-County, and hence policy makers will be able to form strategies for reducing poverty while uplifting education standards.
A case study research design was used in conducting the study. A total of 60 respondents who included community members, head teachers and local leaders were used, and were selected using purposive and snow ball sampling. Both primary and secondary data was used to collect data; primary data involved the use of in-depth interviews and self administered questionnaire and data was analyzed both qualitatively and quantitatively. It was found out that education affects on households level of income in Kebisoni Sub-County This is because education opens the minds of the people through becoming innovative and creative in creating wealth, and that educated people are able to get gainful employment in the formal sector and that the higher the education level, the higher the household’s income.
The study points the introduction of universal education, support free tertiary education for marginalized groups, introduction of scholarships and merit system in the higher learning institutions, use of NAADS program, provision of soft loans and improvement of the school infrastructures are strategies put in place by the government to ensure education accessibility in a bid to raise incomes and fight poverty in Kebisoni Sub-County. The study recommended that government should ensure equal access to both boys and girls, more government support to the people to fight poverty, rural families to work hard so as to raise their income levels, support from non-governmental organizations to the people in rural areas in a way of accessing education facilities,increase in the number of teachers and infrastructure development
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The study was about UPE program and performance of primary school pupils in Biharwe Divi... more ABSTRACT The study was about UPE program and performance of primary school pupils in Biharwe Division, Mbarara Municipality. The general objective of the study is to find impact of UPE program on the performance of primary school pupils in Biharwe Division, Mbarara Municipality. The study was guided by three specific objectives namely; to examine how UPE has contributed to enrolment of pupils in Primary schools in Biharwe Division; to establish the factors responsible for poor performance of primary school pupils in UPE schools in Division and to suggest the possible solution to address problems under UPE program in Division. It used data collected using a questionnaire and Interview guide, and during data collection cross-sectional research design was used. Both qualitative and quantitative methods were used to analyze data and a sample of 80 respondents was used.
It was found out that UPE has contributed to the high enrolment of pupils in primary schools. Also there is poor performance of UPE schools in the Sub-county since majority of respondents revealed by rating it as fair and poor respectively. In addition the factors for poor performance of pupils in UPE schools were found to be; pupils discipline, ratio of pupils to teachers, insufficient scholastics like class rooms, government policy, irregular class attendances or absenteeism and others (child labor, misuse of UPE funds). Ways how the performance of UPE schools can be improved were; curbing corruption, others (like role of parents), regular supervision of teachers, building more classes, teachers motivation, equip schools with books and increasing number of teachers. It was recommended that the government should construct more classrooms so as to meet the requirements of forty-five pupils in one classroom ratio (45:1). The government should recruit more teachers in the schools so as to reduce the teacher load. Parents must provide enough food to their children, pack for them a snack for lunch Teachers should avoid cases of absenteeism and dodging classes this will also improve performance of UPE schools. Last but not least the stakeholders and government ought to prevent school drop outs since it was realized that amidst free education there have been cases of failure to complete the full course of primary education, things like eradicating child labor and improving incomes of parents are crucial.
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This study was carried out to assess the effect of electronic banking on financial perfo... more ABSTRACT This study was carried out to assess the effect of electronic banking on financial performance is Stanbic Bank using Mbarara branch as a case study in Mbarara Municipality, Mbarara district. The objectives of the study were; to examine the types of E-banking used by StanbicBank, to evaluate the effectiveness of electronic banking methods employed by Stanbic Bank –Mbarara Branch, to establish how E-banking has influenced the financial performance of StanbicBank and to establish the challenges of E-banking in StanbicBank.. A non experimental design was used to select a sample size of 50 respondents and Purposive and Simple random sampling procedures were used. Data was collected using questionnaires; it was later analyzed to be presented as a report.
This study indicates that there are several electronic payment methods being used by Standard Chartered Bank and they include; credit cards, internet banking and withdrawing, use of debit/ prepaid cards and Electronic fund transfer cards. Also several factors were identified as benefits to electronic payment to Standard Chartered Bank and these were; reduced manual labour, maintenance of customer contact, reduced duplication, transparency and improved sourcing. Findings on the effectiveness of electronic banking methods employed at Stanbic bank Mbarara branch indicated that the methods offer quick services to its clients; respondents can easily transfer money from one account to another electronically; there is insufficient number of ATM booths. Findings revealed that Electronic Banking has satisfied most of people banking needs; Centenary bank is characterized by long ques; few break downs in ATM machine; the presence of breakdowns of ATM machines affects Electronic banking services hence affecting the level of client’s satisfaction. High costs of machine maintenance, cash based economy, channel conflicts and lack of more skilled and experienced labourforce turned out to be the main constraining factors limiting profitability of Standard Chartered Bank that would be accruing from the use of electronic payment methods. Majority of the respondents strongly disagreed that the Customer are satisfied according to the way Stanbic bank carry out their electronic systems and this implies that the relationship between electronic banking and financial performance is weak. The Pearson’s correlation between Electronic banking and financial performance stood at 0.388 which is a weak direct relationship between the two variables
Then the study end up by making recommendations about; massive sensitization of public on electronic payment methods, introduction of other electronic payment methods by financial institutions, reducing over reliance on cash based economy and lastly more comprehensive studies about electronic payments methods.
The purpose of the study was to determine the relationship between commercial banks lending polic... more The purpose of the study was to determine the relationship between commercial banks lending policies and financial performance of selected small scale businesses in Ibanda Town Council. The study was guided by three objectives namely; to examine the lending policies used in Commercial Banks by Small Scale Businesses, to establish the factors influencing the financial performance of Small Scale Businesses and to examine the relationship between Commercial Banks lending policies and financial performance of selected small scale businesses. The study used data collected using a questionnaire and interviews and during the study descriptive research design was used as both quantitative and qualitative research methodologies were also used while sample of 60 respondents was used.
The study examined the lending policies used in Commercial Banks by Small Scale Businesses in Ibanda town council, interest rate, property valuation, repayment period, type of loan needed and minimum and maximum amount of loan are the profoundly used policies to determine the lending out of credit also various small scale businesses operated in Ibanda town council and they conclude; hard ware, clothe selling, general merchandise, restaurants and pubs, stone quarrying and food processing and selling. Meanwhile the relationship between lending policies and performance of small scale businesses in Ibanda was manifested in; amount of money given, relationship with commercial banks, high value of security needed, low repayment period and high interest, On addition, small scale business in Ibanda town council have been influenced by very many factors such as; poor communication, lack of focus, high taxes, electricity supply, high interest, poor roads, high value of security, unskilled employees, rent, lack of trade credits and customer care.
The study recommends that there is need for Commercial Banks to reduce further on the interest rate they charge on credits business clients apply for, business persons ought to form business associations; these will enable entrepreneurs lobby support from government also business training is important for entrepreneurs in Ibanda town council and Commercial Banks should adjust on the collateral security demanded as a prerequisite for a loan.
Opportunity Uganda Ltd keeps financial records and the researcher wants to establish whether thes... more Opportunity Uganda Ltd keeps financial records and the researcher wants to establish whether these records are incomplete, inaccurate and untimely. However, management in Opportunity Uganda Ltd has tried to recruit accountants, train staff, put in place computers, policies and procedures to hand financial records. Stakeholders will not be in position to make economic decision like tax assessment, obtaining credit, injecting in more capital for investment if records are not well kept. This necessitated the conduction of this research study. The relationship between Record keeping and Timely financial reporting was established basing on the following objectives; 1. To find out the types of records kept in Opportunity Uganda Ltd. 2. To establish the quality of Timely financial reporting in Opportunity Uganda ltd. 3. To establish the relationship between record keeping and quality of Timely financial reporting. The research was descriptive in nature involving quantitative methods which was administered through questionnaires. The total sample comprised of 34 respondents which included staff of Opportunity Uganda Ltd Mbarara Branch. Random sampling was used whereby the researcher went to Opportunity Uganda Ltd Mbarara Branch and administered questionnaires to the sampled staff. Primary data was obtained from respondents through questionnaires, and secondary data was obtained from text books, magazines, brochures, internet and journals. Data analysis was carried out using frequency distribution tables, charts, percentages and Pearson’s correlation was used to analyze the data. Findings reveal that good quality of Timely financial reporting is mainly due to record keeping which is a major financial management tool in Opportunity Uganda Ltd.Opportunity Uganda Ltd has a Record keeping policy of posting all entries in the journals and ensuring that no financial information is left out. My recommendation is that Opportunity Uganda Ltd should improve the record keeping policy governing the preparartion of Timely financial reporting since it is the basis of quality Timely financial reporting. In conclusion record keeping in opportunity Uganda ltd is not to standard which there for affect the quality of Timely financial reporting they do not conform to Accounting standards
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The study analyzed the effect of employment opportunity services towards the control of ... more ABSTRACT The study analyzed the effect of employment opportunity services towards the control of gender discrimination in Kamwenge Town Council. The study was guided by three objectives namely; to analyze the effect of employment opportunity services on gender discrimination at Kamwenge Town council; to find out the challenges experienced due to gender discrimination on employment opportunities services at Kamwenge Town council and to suggest ways for preventing effects of gender discrimination at Kamwenge Town Council .It used data collected using a questionnaire Interviews, and during data collection random sampling technique as well as purposive sampling was used. Both qualitative and quantitative were used to analyze data as a sample 60 respondents was used. The study concludes that gender discrimination is a well known phenomenon and it takes place in local governments and especially at district departments where people are favored above others in terms of availing job opportunities is concerned. In addition, that there are various reasons as to why there is gender discrimination in jobs at the districts such as; political affiliation, religious affiliation, nature of job, nepotism, corruption, vary in qualifications and vary in physical ability. It was also concluded that discrimination negatively affects employment opportunities and; employing of unqualified persons, corruption with in the work, employing of unskilled persons, income inequality and poor quality of work some of the ways how gender discriminating affects employment opportunities at Kamwenge Town council. Further more, that gender discrimination breeds challenges at the district local government such as; unfair distribution of jobs, under exploitation of talents, bad image in public and poor services. The study recommends that there is need for concerted effort to fight and eradicate corruption with in the local government since it has fuelled gender discrimination, also that government ought to come up and enact a by law or strengthen the existing labour laws concerning local governments to allow the youth, physically handicapped and the women access jobs, this will see a reduced gender discrimination. The study suggests that there is need to strengthen vocational education for women and encourage women to take up science studies since this has been used as a guise to promote gender discrimination that women have phobias over mathematics and science as well as vocational jobs like engineering hence misses out such jobs and that public campaign for gender equality in employment opportunities this can be done through organizing
ABSTRACT
The purpose of the study was to establish the relationship between customer care and the... more ABSTRACT The purpose of the study was to establish the relationship between customer care and the sales volume at MTN Uganda Limited basing on the following objectives; to assess the customer care strategies, to assess the challenges in customer care services at MTN Uganda Limited, and to find out the relationship between customer care and sales volume. The researcher considered a case study design. and quantitative data was used to establish the relationship between the variables-customer care and sales volume in MTN Uganda Limited. The target population comprised of employees of the company mainly the middle, low and non-managerial staff. Purposive sampling was used to select respondents from the study that was conducted from 38 workers from MTN Uganda in Mbarara. These were administrators and employees in the mentioned business enterprise. Of these 5 were administrators involved 2 managers and 5 supervisors and 15 were other employees who included 5 customer care sales agents, 10 marketing agents and 18 distributors of MTN Uganda Limited . The study also employed simple random sampling. The researcher used structured questionnaires, data was analyzed using statistical package for social scientist, frequency tables, descriptive tables showing the means, and graphs were used to present data from SPSS. Additionally, Pearson correlation coefficient was used to determine the relationship between Customer Care and Sales Volume. Findings showed that Employees of MTN Uganda Limited are equipped with information on behaviours of different customers, and establish tools that are needed to deliver better Customer Care. Besides that recruitment at MTN Uganda Limited is not done by external firm, does not set its price below that of competitors. More so, all staff members in cooper Uganda are marketers MTN Uganda Limited evaluates skills of its customers, Staff members are assigned duties only when they have reported to work, and staffs are always given new supervisors. Nevertheless, there is a strong positive relationship between customer care and sales. It was recommended that Management of MTN Uganda Limited needs to provide social services to the pubic to build on its image and carry out extensive training of its employees to ensure that customer care services are practiced by people with qualifications and skills
ABSTRACT.
The study was carried the role of product packaging towards the sales volume of Baking ... more ABSTRACT. The study was carried the role of product packaging towards the sales volume of Baking Industry Company Uganda limited. The study was guided by the following objectives; to identify the forms of product packaging used by dairy products company Uganda limited in promoting their sales, to examine the role played by product packaging towards the sales volume of the Baking Industry company Uganda limited, to identify the challenges faced in product packaging their products towards improving success of their business and to find the relationship between product packaging and the sales volume Baking Industry. The researcher used descriptive, cross-sectional and explanatory research designs. Data was collected using questionnaires, interview guide. Data was collected from two sources; primary and secondary source using a sample size of 50 respondents.
It was found that Hot loaf bakery company widely used various forms of packages with 100% respondent of made on the type of package that is plastic, plastic paunches, plastics bottles, Automatic pouch making, Hot loaf bakery filling & pouch sealing machines with a printing provision. The study concluded that The findings also indicated that not only Packages that affect sale volume but there are other factors such as research and development, good customer care, price reduction, good after sale service and wide coverage which influenced consumption behavior of the customers in the market.
The researcher recommended that Hot loaf bakery need to understand the product packaging towards the sales volume and which media to communicate to consumers. It should put a lot of emphasize in planning promotional programs and set promotional goals and strategies and should ensure to carryout evaluations and control of packaging and make adjustments where possible.
ABSTRACT
Insecticide- treated nets are the most powerful malaria control tool if used correctly. ... more ABSTRACT Insecticide- treated nets are the most powerful malaria control tool if used correctly. Yet up to date, utilization is still unacceptably low: only 3 percent of African children are currently sleeping under an ITN, and about 20 percent are sleeping under any kind of net. Worse still, malaria continues to be the leading cause of child mortality and morbidity. The aim of this study was to investigate the intra-household factors that affect the utilization of ITNs in households with children under five. The study specifically sought to identify the intra-household practices that affect the use of ITNs among the under five; examined the knowledge, attitudes, perceptions and beliefs of caregivers towards the usage of ITNs; and lastly analysed the affordability of ITNs by households with children under five years.
This study was conducted in villages from Ngarama sub-county Isingiro district which were randomly selected and used a cross sectional design. The study findings show that first; there were intra-household factors that affected utilization of ITNs in households with children under five. These factors that affected utilization include; type of household structure, number of people sleeping in the household, intra-household gender relations, sleeping arrangements, disruption of sleeping patterns due to visitors and cultural rituals and functions. These factors affect consistency in utilization of ITNs and proper deployment. Secondly, knowledge on ITNs was found to be low though general knowledge about mosquito nets was found to be high. Utilization was also affected by poor perceptions, beliefs and attitudes that discourage caregivers from using the ITNs.
Thirdly, access to ITNs was very inadequate and unavailable within the study community. The majority of the people being peasants, there were insufficient incomes and therefore ITNs were not a priority given the level of poverty. This study concluded that financial inadequacies at the household level, poor perceptions of caregivers and intra-household dynamics impact negatively on effective utilization of ITNs among the under fives. I would therefore recommend that; public-private partnership be adapted to ensure availability of ITNs and insecticides in local shops and other outlets including arrangements at village level to re-treat the nets, the economic level of caregivers should be boosted to counteract the financial inadequacies, adoption of a behaviour change strategy to transform caregivers‟ perceptions, beliefs and attitudes; and massive education of the community.
ABSTRACT
The research study focused on the inventory management and organization efficiency in Ib... more ABSTRACT The research study focused on the inventory management and organization efficiency in Ibanda District local Government t. The study was guided by the following objectives; to analyze the inventory management practices used by Ibanda District local Government, to find out the methods used in performance measurement and its contributions to organization’s efficiency and to find the importance relationship between inventory management and organization’s efficiency to Ibanda District local Government.
The study used a descriptive survey method. By use of simple random sampling, 100 respondents from the departments of store, purchasing, top management and others were selected from the area of study. From each department respective officers took part in the study. In all a total of 100 respondents took part in this research study. The study used closed ended questionnaires to collect data. The study reveals that Ibanda District local Government holds stock that is used to satisfy current and future needs of the people of Ibanda District local Government. The district carries out monthly stock taking of items in stores and stock is inspected for quality and right specifications.
The methods that are used by Ibanda District local Government to manage inventory are stock valuation where by the system used FIFO to record the value of the stock that is held at a particular period for accountability purposes and writing of final accounts to be submitted to the Ministry of Health . The organization has a strong data centre for its stock such as receipts, invoices which help in keeping record of all the relevant prices so as to carry out a stock valuation. Basing on the findings, Inventory management helps organizations to cut down costs incurred by an organization. It can therefore be concluded that inventory management practices are related to performance of an organization, corporation or business as regards service delivery
From the findings, it was evident that inventory management leads to efficiency and effectiveness by avoiding over stocking and under stocking. To ensure this stock taking is carried out to determine the stock levels and hence determine the organizations worth. It also helps to determine the balance of stock and check for any variances and make reconciliations to make sure that the physical stock corresponds with what is within the records. This helps management to detect for any variations and consider possible solutions to solving these problems.
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The purpose of this study was to establish the impact of corporal punishment on student... more ABSTRACT The purpose of this study was to establish the impact of corporal punishment on student’s academic performance in secondary schools in Mbarara Municipality. The study was conducted under three research objectives. These were; to identify various impacts on corporal punishment on student’s academic performance in secondary schools in Mbarara Municipality, to identify the alternatives to corporal punishment of secondary school students and to analyze how the administration of punishments by head teachers affect students‟ academic performance. The study employed survey research design particularly cross sectional survey design. Questionnaire was the main instrument of data collection in addition to interview guide and document review. Private secondary schools and government school were randomly selected in Mbarara Municipality of Mbarara District in which the study was conducted.
The major findings of the study were; all schools have written rules and regulations but which they don’t understand, some rules and regulations require modifications and others lack consistence in their implementation, which raises students‟ anger leading to violence, strikes and aggression. Also time is poorly managed in school where the designed timetables are not respected. Punishments were found to be unfairly administered that causes dissatisfaction, anger and thus inducing acts of indiscipline such as strikes, vandalism of school property as well as violence among students.
The study came up with the following conclusions based on the study findings; much as school rules help in controlling students‟ behavior in the school, their awareness is lacking among students. Also time being a scarce resource and need to be well planned for through a time schedule, this timetable lack respect and therefore not followed as expected causing indiscipline among students. Punishments were also found to be poorly administered to students, which create chaos in schools characterized with school property destruction, and thus affecting students‟ general academic performance. The study also proposed some recommendations to deal with the wide spread and increasing levels of indiscipline among adolescent youths in secondary schools in Uganda. These include, strengthening school rules and regulations, strengthening counseling and guidance in schools than expelling them, having a uniform discipline code, which will assist parents, students and other stakeholders to appreciate the role of punishments in schools. In addition a strong parent-teacher relationship need to be established so as to address the effects of indiscipline in schools, and also head teachers should be the role models of discipline if this struggle is to achieve its objectives
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The purpose of the study was to establish the influence of the electronic tax filing sys... more ABSTRACT The purpose of the study was to establish the influence of the electronic tax filing system on tax collection and tax compliance following several claims of lack of transparency, inadequate education on tax matters and corruption in the assessment of taxes. The study objectives involved identifying the components of E-tax service system, to identify the reasons for the adoption and the successes attained of E-tax system by URA, to establish the level of Tax Compliance among Ugandan Tax payers and to establish whether electronic tax filing system has reduced tax compliance costs of tax payer’s
The research was done by employing correlation and cross sectional research designs on a survey population that generally included finance officers who handle tax matters in different companies within Mbarara district. These officers were arrived at using the purposive sampling method while the simple random sampling technique was used to select the various companies where the officers work. Data was collected from existing literature and by use of questionnaires. The data was measured using The Likert Scale and analyzed using SPSS Data Analysis program.
This report explains and describes the E-tax services adopted by URA and how best it can be used by the taxpayers and the URA officials. It gives the reasons for the slow adoption of E-tax services, successes achieved and the reasons for the adoption of E-tax service systems. It also includes the different findings discussed and interpreted as the results were received there giving the real view of the respondents toward the area of study. This report goes ahead to give the recommendation which can be implemented by URA to better improve the compliance of the E-tax service systems and also gives conclusions after analyzing the finding which were given to the researcher when carrying out the study.
This report was written basing on the information and practical skills acquired in the field and the guidance provided by the supervisor MR. Paul Muyinda which highlighted all the requirements of this report. However it is inevitable to mention that the field attachment program was possible by the joint efforts of both my supervisor and the respondents. In conclusion study was beneficial and vital to the researcher for she got to know what happens with the E-tax services and how best they can be applied from the information provided, hope the readers of this information will also brace it.
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The purpose of this study was to establish the factors influencing leading to male invo... more ABSTRACT The purpose of this study was to establish the factors influencing leading to male involvement in enhancing Family Planning in Kabuyanda Town Council in Isingiro District; the specific objectives of this study were: to establish the level of Male participation in Family planning, to identify factors that prohibit men from participating in family planning and to establish ways of promoting male participation in enhancing family planning.. The study used a descriptive survey design to yield quantitative and qualitative data decision which helped to gather information about these factors. The target population was sexually active men and women above 20 years of age of Kabuyanda Town Council in Isingiro District. A simple size of 60 respondents which composed men, women and health workers was selected using stratified random sampling technique. Questionnaire and interview guide were used to collect the required data.
This main aim of the study was to explore involvement of men in family planning programmes. the study found that: The physical involvement of the male partners is not felt although they provide their support both financially and serves as reminders of their wives. Also the insistence on the presence and consent of the male partners at least for the first visit to the health center by service providers sometimes restricts the use of the service since most of the male partners seem to show no interest in the use of contraceptives. There was adequate awareness of FP and its importance both among men and women. Range of family planning methods available to men is limited, and this as a result inhibits men’s capacity to participate in fertility regulation. All men who stated that they use FP methods were using the male condom as opposed to women who were using varied methods such as the pill, injectable and implants. It can be concluded that the key barrier to uptake of FP by men was mere attitude or negative perceptions towards FP by men and the belief that FP a woman’s affair because they are the ones who get pregnant. To this effect, it was noted that most male respondents said their spouses are on FP while most women respondents stated that their spouses were not using any FP methods. Some of the perceptions that lead to low uptake of FP among men are the perception that male FP methods are rare and not convenient/effective. Male involvement in FP has a positive impact in the general wellbeing of the family and hence the following measures should be taken in order to increase participation: Uganda government and the WHO should strive to introduce new male FP methods in order to increase diversity. Enhancement of knowledge and awareness on the need of male participation .
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The study aimed at assessing the he contribution of education on rural income levels tow... more ABSTRACT The study aimed at assessing the he contribution of education on rural income levels towards poverty reduction in Kebisoni Sub County, Rukungiri district. However the study showed that despite the increased emphasis on education, there is still a lot of effort needed to fight poverty as education has to work with other factors like improvement in infrastructures, government support and political stability. The study aimed at to establish how education affects on households level of income in Kebisoni Sub-County, to find out the challenges faced by people in rural areas in trying to access education and to document measures and strategies put place by the government to ensure education accessibility in a bit to raise incomes and fight poverty in Kebisoni sub County. The study findings are envisaged to help in identifying the most causes of poverty in rural areas of Kebisoni Sub-County, and hence policy makers will be able to form strategies for reducing poverty while uplifting education standards.
A case study research design was used in conducting the study. A total of 60 respondents who included community members, head teachers and local leaders were used, and were selected using purposive and snow ball sampling. Both primary and secondary data was used to collect data; primary data involved the use of in-depth interviews and self administered questionnaire and data was analyzed both qualitatively and quantitatively. It was found out that education affects on households level of income in Kebisoni Sub-County This is because education opens the minds of the people through becoming innovative and creative in creating wealth, and that educated people are able to get gainful employment in the formal sector and that the higher the education level, the higher the household’s income.
The study points the introduction of universal education, support free tertiary education for marginalized groups, introduction of scholarships and merit system in the higher learning institutions, use of NAADS program, provision of soft loans and improvement of the school infrastructures are strategies put in place by the government to ensure education accessibility in a bid to raise incomes and fight poverty in Kebisoni Sub-County. The study recommended that government should ensure equal access to both boys and girls, more government support to the people to fight poverty, rural families to work hard so as to raise their income levels, support from non-governmental organizations to the people in rural areas in a way of accessing education facilities,increase in the number of teachers and infrastructure development
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The study was about UPE program and performance of primary school pupils in Biharwe Divi... more ABSTRACT The study was about UPE program and performance of primary school pupils in Biharwe Division, Mbarara Municipality. The general objective of the study is to find impact of UPE program on the performance of primary school pupils in Biharwe Division, Mbarara Municipality. The study was guided by three specific objectives namely; to examine how UPE has contributed to enrolment of pupils in Primary schools in Biharwe Division; to establish the factors responsible for poor performance of primary school pupils in UPE schools in Division and to suggest the possible solution to address problems under UPE program in Division. It used data collected using a questionnaire and Interview guide, and during data collection cross-sectional research design was used. Both qualitative and quantitative methods were used to analyze data and a sample of 80 respondents was used.
It was found out that UPE has contributed to the high enrolment of pupils in primary schools. Also there is poor performance of UPE schools in the Sub-county since majority of respondents revealed by rating it as fair and poor respectively. In addition the factors for poor performance of pupils in UPE schools were found to be; pupils discipline, ratio of pupils to teachers, insufficient scholastics like class rooms, government policy, irregular class attendances or absenteeism and others (child labor, misuse of UPE funds). Ways how the performance of UPE schools can be improved were; curbing corruption, others (like role of parents), regular supervision of teachers, building more classes, teachers motivation, equip schools with books and increasing number of teachers. It was recommended that the government should construct more classrooms so as to meet the requirements of forty-five pupils in one classroom ratio (45:1). The government should recruit more teachers in the schools so as to reduce the teacher load. Parents must provide enough food to their children, pack for them a snack for lunch Teachers should avoid cases of absenteeism and dodging classes this will also improve performance of UPE schools. Last but not least the stakeholders and government ought to prevent school drop outs since it was realized that amidst free education there have been cases of failure to complete the full course of primary education, things like eradicating child labor and improving incomes of parents are crucial.
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This study was carried out to assess the effect of electronic banking on financial perfo... more ABSTRACT This study was carried out to assess the effect of electronic banking on financial performance is Stanbic Bank using Mbarara branch as a case study in Mbarara Municipality, Mbarara district. The objectives of the study were; to examine the types of E-banking used by StanbicBank, to evaluate the effectiveness of electronic banking methods employed by Stanbic Bank –Mbarara Branch, to establish how E-banking has influenced the financial performance of StanbicBank and to establish the challenges of E-banking in StanbicBank.. A non experimental design was used to select a sample size of 50 respondents and Purposive and Simple random sampling procedures were used. Data was collected using questionnaires; it was later analyzed to be presented as a report.
This study indicates that there are several electronic payment methods being used by Standard Chartered Bank and they include; credit cards, internet banking and withdrawing, use of debit/ prepaid cards and Electronic fund transfer cards. Also several factors were identified as benefits to electronic payment to Standard Chartered Bank and these were; reduced manual labour, maintenance of customer contact, reduced duplication, transparency and improved sourcing. Findings on the effectiveness of electronic banking methods employed at Stanbic bank Mbarara branch indicated that the methods offer quick services to its clients; respondents can easily transfer money from one account to another electronically; there is insufficient number of ATM booths. Findings revealed that Electronic Banking has satisfied most of people banking needs; Centenary bank is characterized by long ques; few break downs in ATM machine; the presence of breakdowns of ATM machines affects Electronic banking services hence affecting the level of client’s satisfaction. High costs of machine maintenance, cash based economy, channel conflicts and lack of more skilled and experienced labourforce turned out to be the main constraining factors limiting profitability of Standard Chartered Bank that would be accruing from the use of electronic payment methods. Majority of the respondents strongly disagreed that the Customer are satisfied according to the way Stanbic bank carry out their electronic systems and this implies that the relationship between electronic banking and financial performance is weak. The Pearson’s correlation between Electronic banking and financial performance stood at 0.388 which is a weak direct relationship between the two variables
Then the study end up by making recommendations about; massive sensitization of public on electronic payment methods, introduction of other electronic payment methods by financial institutions, reducing over reliance on cash based economy and lastly more comprehensive studies about electronic payments methods.
The purpose of the study was to determine the relationship between commercial banks lending polic... more The purpose of the study was to determine the relationship between commercial banks lending policies and financial performance of selected small scale businesses in Ibanda Town Council. The study was guided by three objectives namely; to examine the lending policies used in Commercial Banks by Small Scale Businesses, to establish the factors influencing the financial performance of Small Scale Businesses and to examine the relationship between Commercial Banks lending policies and financial performance of selected small scale businesses. The study used data collected using a questionnaire and interviews and during the study descriptive research design was used as both quantitative and qualitative research methodologies were also used while sample of 60 respondents was used.
The study examined the lending policies used in Commercial Banks by Small Scale Businesses in Ibanda town council, interest rate, property valuation, repayment period, type of loan needed and minimum and maximum amount of loan are the profoundly used policies to determine the lending out of credit also various small scale businesses operated in Ibanda town council and they conclude; hard ware, clothe selling, general merchandise, restaurants and pubs, stone quarrying and food processing and selling. Meanwhile the relationship between lending policies and performance of small scale businesses in Ibanda was manifested in; amount of money given, relationship with commercial banks, high value of security needed, low repayment period and high interest, On addition, small scale business in Ibanda town council have been influenced by very many factors such as; poor communication, lack of focus, high taxes, electricity supply, high interest, poor roads, high value of security, unskilled employees, rent, lack of trade credits and customer care.
The study recommends that there is need for Commercial Banks to reduce further on the interest rate they charge on credits business clients apply for, business persons ought to form business associations; these will enable entrepreneurs lobby support from government also business training is important for entrepreneurs in Ibanda town council and Commercial Banks should adjust on the collateral security demanded as a prerequisite for a loan.
Opportunity Uganda Ltd keeps financial records and the researcher wants to establish whether thes... more Opportunity Uganda Ltd keeps financial records and the researcher wants to establish whether these records are incomplete, inaccurate and untimely. However, management in Opportunity Uganda Ltd has tried to recruit accountants, train staff, put in place computers, policies and procedures to hand financial records. Stakeholders will not be in position to make economic decision like tax assessment, obtaining credit, injecting in more capital for investment if records are not well kept. This necessitated the conduction of this research study. The relationship between Record keeping and Timely financial reporting was established basing on the following objectives; 1. To find out the types of records kept in Opportunity Uganda Ltd. 2. To establish the quality of Timely financial reporting in Opportunity Uganda ltd. 3. To establish the relationship between record keeping and quality of Timely financial reporting. The research was descriptive in nature involving quantitative methods which was administered through questionnaires. The total sample comprised of 34 respondents which included staff of Opportunity Uganda Ltd Mbarara Branch. Random sampling was used whereby the researcher went to Opportunity Uganda Ltd Mbarara Branch and administered questionnaires to the sampled staff. Primary data was obtained from respondents through questionnaires, and secondary data was obtained from text books, magazines, brochures, internet and journals. Data analysis was carried out using frequency distribution tables, charts, percentages and Pearson’s correlation was used to analyze the data. Findings reveal that good quality of Timely financial reporting is mainly due to record keeping which is a major financial management tool in Opportunity Uganda Ltd.Opportunity Uganda Ltd has a Record keeping policy of posting all entries in the journals and ensuring that no financial information is left out. My recommendation is that Opportunity Uganda Ltd should improve the record keeping policy governing the preparartion of Timely financial reporting since it is the basis of quality Timely financial reporting. In conclusion record keeping in opportunity Uganda ltd is not to standard which there for affect the quality of Timely financial reporting they do not conform to Accounting standards
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Papers by Kerathum Juma
The study analyzed the effect of employment opportunity services towards the control of gender discrimination in Kamwenge Town Council. The study was guided by three objectives namely; to analyze the effect of employment opportunity services on gender discrimination at Kamwenge Town council; to find out the challenges experienced due to gender discrimination on employment opportunities services at Kamwenge Town council and to suggest ways for preventing effects of gender discrimination at Kamwenge Town Council .It used data collected using a questionnaire Interviews, and during data collection random sampling technique as well as purposive sampling was used. Both qualitative and quantitative were used to analyze data as a sample 60 respondents was used.
The study concludes that gender discrimination is a well known phenomenon and it takes place in local governments and especially at district departments where people are favored above others in terms of availing job opportunities is concerned. In addition, that there are various reasons as to why there is gender discrimination in jobs at the districts such as; political affiliation, religious affiliation, nature of job, nepotism, corruption, vary in qualifications and vary in physical ability. It was also concluded that discrimination negatively affects employment opportunities and; employing of unqualified persons, corruption with in the work, employing of unskilled persons, income inequality and poor quality of work some of the ways how gender discriminating affects employment opportunities at Kamwenge Town council. Further more, that gender discrimination breeds challenges at the district local government such as; unfair distribution of jobs, under exploitation of talents, bad image in public and poor services.
The study recommends that there is need for concerted effort to fight and eradicate corruption with in the local government since it has fuelled gender discrimination, also that government ought to come up and enact a by law or strengthen the existing labour laws concerning local governments to allow the youth, physically handicapped and the women access jobs, this will see a reduced gender discrimination. The study suggests that there is need to strengthen vocational education for women and encourage women to take up science studies since this has been used as a guise to promote gender discrimination that women have phobias over mathematics and science as well as vocational jobs like engineering hence misses out such jobs and that public campaign for gender equality in employment opportunities this can be done through organizing
The purpose of the study was to establish the relationship between customer care and the sales volume at MTN Uganda Limited basing on the following objectives; to assess the customer care strategies, to assess the challenges in customer care services at MTN Uganda Limited, and to find out the relationship between customer care and sales volume.
The researcher considered a case study design. and quantitative data was used to establish the relationship between the variables-customer care and sales volume in MTN Uganda Limited. The target population comprised of employees of the company mainly the middle, low and non-managerial staff. Purposive sampling was used to select respondents from the study that was conducted from 38 workers from MTN Uganda in Mbarara. These were administrators and employees in the mentioned business enterprise. Of these 5 were administrators involved 2 managers and 5 supervisors and 15 were other employees who included 5 customer care sales agents, 10 marketing agents and 18 distributors of MTN Uganda Limited
. The study also employed simple random sampling. The researcher used structured questionnaires, data was analyzed using statistical package for social scientist, frequency tables, descriptive tables showing the means, and graphs were used to present data from SPSS. Additionally, Pearson correlation coefficient was used to determine the relationship between Customer Care and Sales Volume.
Findings showed that Employees of MTN Uganda Limited are equipped with information on behaviours of different customers, and establish tools that are needed to deliver better Customer Care. Besides that recruitment at MTN Uganda Limited is not done by external firm, does not set its price below that of competitors. More so, all staff members in cooper Uganda are marketers MTN Uganda Limited evaluates skills of its customers, Staff members are assigned duties only when they have reported to work, and staffs are always given new supervisors. Nevertheless, there is a strong positive relationship between customer care and sales. It was recommended that Management of MTN Uganda Limited needs to provide social services to the pubic to build on its image and carry out extensive training of its employees to ensure that customer care services are practiced by people with qualifications and skills
The study was carried the role of product packaging towards the sales volume of Baking Industry Company Uganda limited. The study was guided by the following objectives; to identify the forms of product packaging used by dairy products company Uganda limited in promoting their sales, to examine the role played by product packaging towards the sales volume of the Baking Industry company Uganda limited, to identify the challenges faced in product packaging their products towards improving success of their business and to find the relationship between product packaging and the sales volume Baking Industry. The researcher used descriptive, cross-sectional and explanatory research designs. Data was collected using questionnaires, interview guide. Data was collected from two sources; primary and secondary source using a sample size of 50 respondents.
It was found that Hot loaf bakery company widely used various forms of packages with 100% respondent of made on the type of package that is plastic, plastic paunches, plastics bottles, Automatic pouch making, Hot loaf bakery filling & pouch sealing machines with a printing provision. The study concluded that The findings also indicated that not only Packages that affect sale volume but there are other factors such as research and development, good customer care, price reduction, good after sale service and wide coverage which influenced consumption behavior of the customers in the market.
The researcher recommended that Hot loaf bakery need to understand the product packaging towards the sales volume and which media to communicate to consumers. It should put a lot of emphasize in planning promotional programs and set promotional goals and strategies and should ensure to carryout evaluations and control of packaging and make adjustments where possible.
Insecticide- treated nets are the most powerful malaria control tool if used correctly. Yet up to date, utilization is still unacceptably low: only 3 percent of African children are currently sleeping under an ITN, and about 20 percent are sleeping under any kind of net. Worse still, malaria continues to be the leading cause of child mortality and morbidity. The aim of this study was to investigate the intra-household factors that affect the utilization of ITNs in households with children under five. The study specifically sought to identify the intra-household practices that affect the use of ITNs among the under five; examined the knowledge, attitudes, perceptions and beliefs of caregivers towards the usage of ITNs; and lastly analysed the affordability of ITNs by households with children under five years.
This study was conducted in villages from Ngarama sub-county Isingiro district which were randomly selected and used a cross sectional design. The study findings show that first; there were intra-household factors that affected utilization of ITNs in households with children under five. These factors that affected utilization include; type of household structure, number of people sleeping in the household, intra-household gender relations, sleeping arrangements, disruption of sleeping patterns due to visitors and cultural rituals and functions. These factors affect consistency in utilization of ITNs and proper deployment. Secondly, knowledge on ITNs was found to be low though general knowledge about mosquito nets was found to be high. Utilization was also affected by poor perceptions, beliefs and attitudes that discourage caregivers from using the ITNs.
Thirdly, access to ITNs was very inadequate and unavailable within the study community. The majority of the people being peasants, there were insufficient incomes and therefore ITNs were not a priority given the level of poverty. This study concluded that financial inadequacies at the household level, poor perceptions of caregivers and intra-household dynamics impact negatively on effective utilization of ITNs among the under fives. I would therefore recommend that; public-private partnership be adapted to ensure availability of ITNs and insecticides in local shops and other outlets including arrangements at village level to re-treat the nets, the economic level of caregivers should be boosted to counteract the financial inadequacies, adoption of a behaviour change strategy to transform caregivers‟ perceptions, beliefs and attitudes; and massive education of the community.
The research study focused on the inventory management and organization efficiency in Ibanda District local Government t. The study was guided by the following objectives; to analyze the inventory management practices used by Ibanda District local Government, to find out the methods used in performance measurement and its contributions to organization’s efficiency and to find the importance relationship between inventory management and organization’s efficiency to Ibanda District local Government.
The study used a descriptive survey method. By use of simple random sampling, 100 respondents from the departments of store, purchasing, top management and others were selected from the area of study. From each department respective officers took part in the study. In all a total of 100 respondents took part in this research study. The study used closed ended questionnaires to collect data. The study reveals that Ibanda District local Government holds stock that is used to satisfy current and future needs of the people of Ibanda District local Government. The district carries out monthly stock taking of items in stores and stock is inspected for quality and right specifications.
The methods that are used by Ibanda District local Government to manage inventory are stock valuation where by the system used FIFO to record the value of the stock that is held at a particular period for accountability purposes and writing of final accounts to be submitted to the Ministry of Health . The organization has a strong data centre for its stock such as receipts, invoices which help in keeping record of all the relevant prices so as to carry out a stock valuation. Basing on the findings, Inventory management helps organizations to cut down costs incurred by an organization. It can therefore be concluded that inventory management practices are related to performance of an organization, corporation or business as regards service delivery
From the findings, it was evident that inventory management leads to efficiency and effectiveness by avoiding over stocking and under stocking. To ensure this stock taking is carried out to determine the stock levels and hence determine the organizations worth. It also helps to determine the balance of stock and check for any variances and make reconciliations to make sure that the physical stock corresponds with what is within the records. This helps management to detect for any variations and consider possible solutions to solving these problems.
The purpose of this study was to establish the impact of corporal punishment on student’s academic performance in secondary schools in Mbarara Municipality. The study was conducted under three research objectives. These were; to identify various impacts on corporal punishment on student’s academic performance in secondary schools in Mbarara Municipality, to identify the alternatives to corporal punishment of secondary school students and to analyze how the administration of punishments by head teachers affect students‟ academic performance. The study employed survey research design particularly cross sectional survey design. Questionnaire was the main instrument of data collection in addition to interview guide and document review. Private secondary schools and government school were randomly selected in Mbarara Municipality of Mbarara District in which the study was conducted.
The major findings of the study were; all schools have written rules and regulations but which they don’t understand, some rules and regulations require modifications and others lack consistence in their implementation, which raises students‟ anger leading to violence, strikes and aggression. Also time is poorly managed in school where the designed timetables are not respected. Punishments were found to be unfairly administered that causes dissatisfaction, anger and thus inducing acts of indiscipline such as strikes, vandalism of school property as well as violence among students.
The study came up with the following conclusions based on the study findings; much as school rules help in controlling students‟ behavior in the school, their awareness is lacking among students. Also time being a scarce resource and need to be well planned for through a time schedule, this timetable lack respect and therefore not followed as expected causing indiscipline among students. Punishments were also found to be poorly administered to students, which create chaos in schools characterized with school property destruction, and thus affecting students‟ general academic performance. The study also proposed some recommendations to deal with the wide spread and increasing levels of indiscipline among adolescent youths in secondary schools in Uganda. These include, strengthening school rules and regulations, strengthening counseling and guidance in schools than expelling them, having a uniform discipline code, which will assist parents, students and other stakeholders to appreciate the role of punishments in schools. In addition a strong parent-teacher relationship need to be established so as to address the effects of indiscipline in schools, and also head teachers should be the role models of discipline if this struggle is to achieve its objectives
The purpose of the study was to establish the influence of the electronic tax filing system on tax collection and tax compliance following several claims of lack of transparency, inadequate education on tax matters and corruption in the assessment of taxes. The study objectives involved identifying the components of E-tax service system, to identify the reasons for the adoption and the successes attained of E-tax system by URA, to establish the level of Tax Compliance among Ugandan Tax payers and to establish whether electronic tax filing system has reduced tax compliance costs of tax payer’s
The research was done by employing correlation and cross sectional research designs on a survey population that generally included finance officers who handle tax matters in different companies within Mbarara district. These officers were arrived at using the purposive sampling method while the simple random sampling technique was used to select the various companies where the officers work. Data was collected from existing literature and by use of questionnaires. The data was measured using The Likert Scale and analyzed using SPSS Data Analysis program.
This report explains and describes the E-tax services adopted by URA and how best it can be used by the taxpayers and the URA officials. It gives the reasons for the slow adoption of E-tax services, successes achieved and the reasons for the adoption of E-tax service systems. It also includes the different findings discussed and interpreted as the results were received there giving the real view of the respondents toward the area of study. This report goes ahead to give the recommendation which can be implemented by URA to better improve the compliance of the E-tax service systems and also gives conclusions after analyzing the finding which were given to the researcher when carrying out the study.
This report was written basing on the information and practical skills acquired in the field and the guidance provided by the supervisor MR. Paul Muyinda which highlighted all the requirements of this report. However it is inevitable to mention that the field attachment program was possible by the joint efforts of both my supervisor and the respondents. In conclusion study was beneficial and vital to the researcher for she got to know what happens with the E-tax services and how best they can be applied from the information provided, hope the readers of this information will also brace it.
The purpose of this study was to establish the factors influencing leading to male involvement in enhancing Family Planning in Kabuyanda Town Council in Isingiro District; the specific objectives of this study were: to establish the level of Male participation in Family planning, to identify factors that prohibit men from participating in family planning and to establish ways of promoting male participation in enhancing family planning.. The study used a descriptive survey design to yield quantitative and qualitative data decision which helped to gather information about these factors. The target population was sexually active men and women above 20 years of age of Kabuyanda Town Council in Isingiro District. A simple size of 60 respondents which composed men, women and health workers was selected using stratified random sampling technique. Questionnaire and interview guide were used to collect the required data.
This main aim of the study was to explore involvement of men in family planning programmes. the study found that: The physical involvement of the male partners is not felt although they provide their support both financially and serves as reminders of their wives. Also the insistence on the presence and consent of the male partners at least for the first visit to the health center by service providers sometimes restricts the use of the service since most of the male partners seem to show no interest in the use of contraceptives. There was adequate awareness of FP and its importance both among men and women. Range of family planning methods available to men is limited, and this as a result inhibits men’s capacity to participate in fertility regulation. All men who stated that they use FP methods were using the male condom as opposed to women who were using varied methods such as the pill, injectable and implants. It can be concluded that the key barrier to uptake of FP by men was mere attitude or negative perceptions towards FP by men and the belief that FP a woman’s affair because they are the ones who get pregnant. To this effect, it was noted that most male respondents said their spouses are on FP while most women respondents stated that their spouses were not using any FP methods. Some of the perceptions that lead to low uptake of FP among men are the perception that male FP methods are rare and not convenient/effective. Male involvement in FP has a positive impact in the general wellbeing of the family and hence the following measures should be taken in order to increase participation: Uganda government and the WHO should strive to introduce new male FP methods in order to increase diversity. Enhancement of knowledge and awareness on the need of male participation .
The study aimed at assessing the he contribution of education on rural income levels towards poverty reduction in Kebisoni Sub County, Rukungiri district. However the study showed that despite the increased emphasis on education, there is still a lot of effort needed to fight poverty as education has to work with other factors like improvement in infrastructures, government support and political stability. The study aimed at to establish how education affects on households level of income in Kebisoni Sub-County, to find out the challenges faced by people in rural areas in trying to access education and to document measures and strategies put place by the government to ensure education accessibility in a bit to raise incomes and fight poverty in Kebisoni sub County. The study findings are envisaged to help in identifying the most causes of poverty in rural areas of Kebisoni Sub-County, and hence policy makers will be able to form strategies for reducing poverty while uplifting education standards.
A case study research design was used in conducting the study. A total of 60 respondents who included community members, head teachers and local leaders were used, and were selected using purposive and snow ball sampling. Both primary and secondary data was used to collect data; primary data involved the use of in-depth interviews and self administered questionnaire and data was analyzed both qualitatively and quantitatively. It was found out that education affects on households level of income in Kebisoni Sub-County This is because education opens the minds of the people through becoming innovative and creative in creating wealth, and that educated people are able to get gainful employment in the formal sector and that the higher the education level, the higher the household’s income.
The study points the introduction of universal education, support free tertiary education for marginalized groups, introduction of scholarships and merit system in the higher learning institutions, use of NAADS program, provision of soft loans and improvement of the school infrastructures are strategies put in place by the government to ensure education accessibility in a bid to raise incomes and fight poverty in Kebisoni Sub-County. The study recommended that government should ensure equal access to both boys and girls, more government support to the people to fight poverty, rural families to work hard so as to raise their income levels, support from non-governmental organizations to the people in rural areas in a way of accessing education facilities,increase in the number of teachers and infrastructure development
The study was about UPE program and performance of primary school pupils in Biharwe Division, Mbarara Municipality. The general objective of the study is to find impact of UPE program on the performance of primary school pupils in Biharwe Division, Mbarara Municipality. The study was guided by three specific objectives namely; to examine how UPE has contributed to enrolment of pupils in Primary schools in Biharwe Division; to establish the factors responsible for poor performance of primary school pupils in UPE schools in Division and to suggest the possible solution to address problems under UPE program in Division. It used data collected using a questionnaire and Interview guide, and during data collection cross-sectional research design was used. Both qualitative and quantitative methods were used to analyze data and a sample of 80 respondents was used.
It was found out that UPE has contributed to the high enrolment of pupils in primary schools. Also there is poor performance of UPE schools in the Sub-county since majority of respondents revealed by rating it as fair and poor respectively. In addition the factors for poor performance of pupils in UPE schools were found to be; pupils discipline, ratio of pupils to teachers, insufficient scholastics like class rooms, government policy, irregular class attendances or absenteeism and others (child labor, misuse of UPE funds). Ways how the performance of UPE schools can be improved were; curbing corruption, others (like role of parents), regular supervision of teachers, building more classes, teachers motivation, equip schools with books and increasing number of teachers.
It was recommended that the government should construct more classrooms so as to meet the requirements of forty-five pupils in one classroom ratio (45:1). The government should recruit more teachers in the schools so as to reduce the teacher load. Parents must provide enough food to their children, pack for them a snack for lunch Teachers should avoid cases of absenteeism and dodging classes this will also improve performance of UPE schools. Last but not least the stakeholders and government ought to prevent school drop outs since it was realized that amidst free education there have been cases of failure to complete the full course of primary education, things like eradicating child labor and improving incomes of parents are crucial.
This study was carried out to assess the effect of electronic banking on financial performance is Stanbic Bank using Mbarara branch as a case study in Mbarara Municipality, Mbarara district. The objectives of the study were; to examine the types of E-banking used by StanbicBank, to evaluate the effectiveness of electronic banking methods employed by Stanbic Bank –Mbarara Branch, to establish how E-banking has influenced the financial performance of StanbicBank and to establish the challenges of E-banking in StanbicBank.. A non experimental design was used to select a sample size of 50 respondents and Purposive and Simple random sampling procedures were used. Data was collected using questionnaires; it was later analyzed to be presented as a report.
This study indicates that there are several electronic payment methods being used by Standard Chartered Bank and they include; credit cards, internet banking and withdrawing, use of debit/ prepaid cards and Electronic fund transfer cards. Also several factors were identified as benefits to electronic payment to Standard Chartered Bank and these were; reduced manual labour, maintenance of customer contact, reduced duplication, transparency and improved sourcing. Findings on the effectiveness of electronic banking methods employed at Stanbic bank Mbarara branch indicated that the methods offer quick services to its clients; respondents can easily transfer money from one account to another electronically; there is insufficient number of ATM booths. Findings revealed that Electronic Banking has satisfied most of people banking needs; Centenary bank is characterized by long ques; few break downs in ATM machine; the presence of breakdowns of ATM machines affects Electronic banking services hence affecting the level of client’s satisfaction. High costs of machine maintenance, cash based economy, channel conflicts and lack of more skilled and experienced labourforce turned out to be the main constraining factors limiting profitability of Standard Chartered Bank that would be accruing from the use of electronic payment methods. Majority of the respondents strongly disagreed that the Customer are satisfied according to the way Stanbic bank carry out their electronic systems and this implies that the relationship between electronic banking and financial performance is weak. The Pearson’s correlation between Electronic banking and financial performance stood at 0.388 which is a weak direct relationship between the two variables
Then the study end up by making recommendations about; massive sensitization of public on electronic payment methods, introduction of other electronic payment methods by financial institutions, reducing over reliance on cash based economy and lastly more comprehensive studies about electronic payments methods.
The study examined the lending policies used in Commercial Banks by Small Scale Businesses in Ibanda town council, interest rate, property valuation, repayment period, type of loan needed and minimum and maximum amount of loan are the profoundly used policies to determine the lending out of credit also various small scale businesses operated in Ibanda town council and they conclude; hard ware, clothe selling, general merchandise, restaurants and pubs, stone quarrying and food processing and selling. Meanwhile the relationship between lending policies and performance of small scale businesses in Ibanda was manifested in; amount of money given, relationship with commercial banks, high value of security needed, low repayment period and high interest, On addition, small scale business in Ibanda town council have been influenced by very many factors such as; poor communication, lack of focus, high taxes, electricity supply, high interest, poor roads, high value of security, unskilled employees, rent, lack of trade credits and customer care.
The study recommends that there is need for Commercial Banks to reduce further on the interest rate they charge on credits business clients apply for, business persons ought to form business associations; these will enable entrepreneurs lobby support from government also business training is important for entrepreneurs in Ibanda town council and Commercial Banks should adjust on the collateral security demanded as a prerequisite for a loan.
1. To find out the types of records kept in Opportunity Uganda Ltd.
2. To establish the quality of Timely financial reporting in Opportunity Uganda ltd.
3. To establish the relationship between record keeping and quality of Timely financial reporting.
The research was descriptive in nature involving quantitative methods which was administered through questionnaires. The total sample comprised of 34 respondents which included staff of Opportunity Uganda Ltd Mbarara Branch. Random sampling was used whereby the researcher went to Opportunity Uganda Ltd Mbarara Branch and administered questionnaires to the sampled staff. Primary data was obtained from respondents through questionnaires, and secondary data was obtained from text books, magazines, brochures, internet and journals. Data analysis was carried out using frequency distribution tables, charts, percentages and Pearson’s correlation was used to analyze the data.
Findings reveal that good quality of Timely financial reporting is mainly due to record keeping which is a major financial management tool in Opportunity Uganda Ltd.Opportunity Uganda Ltd has a Record keeping policy of posting all entries in the journals and ensuring that no financial information is left out.
My recommendation is that Opportunity Uganda Ltd should improve the record keeping policy governing the preparartion of Timely financial reporting since it is the basis of quality Timely financial reporting. In conclusion record keeping in opportunity Uganda ltd is not to standard which there for affect the quality of Timely financial reporting they do not conform to Accounting standards
The study analyzed the effect of employment opportunity services towards the control of gender discrimination in Kamwenge Town Council. The study was guided by three objectives namely; to analyze the effect of employment opportunity services on gender discrimination at Kamwenge Town council; to find out the challenges experienced due to gender discrimination on employment opportunities services at Kamwenge Town council and to suggest ways for preventing effects of gender discrimination at Kamwenge Town Council .It used data collected using a questionnaire Interviews, and during data collection random sampling technique as well as purposive sampling was used. Both qualitative and quantitative were used to analyze data as a sample 60 respondents was used.
The study concludes that gender discrimination is a well known phenomenon and it takes place in local governments and especially at district departments where people are favored above others in terms of availing job opportunities is concerned. In addition, that there are various reasons as to why there is gender discrimination in jobs at the districts such as; political affiliation, religious affiliation, nature of job, nepotism, corruption, vary in qualifications and vary in physical ability. It was also concluded that discrimination negatively affects employment opportunities and; employing of unqualified persons, corruption with in the work, employing of unskilled persons, income inequality and poor quality of work some of the ways how gender discriminating affects employment opportunities at Kamwenge Town council. Further more, that gender discrimination breeds challenges at the district local government such as; unfair distribution of jobs, under exploitation of talents, bad image in public and poor services.
The study recommends that there is need for concerted effort to fight and eradicate corruption with in the local government since it has fuelled gender discrimination, also that government ought to come up and enact a by law or strengthen the existing labour laws concerning local governments to allow the youth, physically handicapped and the women access jobs, this will see a reduced gender discrimination. The study suggests that there is need to strengthen vocational education for women and encourage women to take up science studies since this has been used as a guise to promote gender discrimination that women have phobias over mathematics and science as well as vocational jobs like engineering hence misses out such jobs and that public campaign for gender equality in employment opportunities this can be done through organizing
The purpose of the study was to establish the relationship between customer care and the sales volume at MTN Uganda Limited basing on the following objectives; to assess the customer care strategies, to assess the challenges in customer care services at MTN Uganda Limited, and to find out the relationship between customer care and sales volume.
The researcher considered a case study design. and quantitative data was used to establish the relationship between the variables-customer care and sales volume in MTN Uganda Limited. The target population comprised of employees of the company mainly the middle, low and non-managerial staff. Purposive sampling was used to select respondents from the study that was conducted from 38 workers from MTN Uganda in Mbarara. These were administrators and employees in the mentioned business enterprise. Of these 5 were administrators involved 2 managers and 5 supervisors and 15 were other employees who included 5 customer care sales agents, 10 marketing agents and 18 distributors of MTN Uganda Limited
. The study also employed simple random sampling. The researcher used structured questionnaires, data was analyzed using statistical package for social scientist, frequency tables, descriptive tables showing the means, and graphs were used to present data from SPSS. Additionally, Pearson correlation coefficient was used to determine the relationship between Customer Care and Sales Volume.
Findings showed that Employees of MTN Uganda Limited are equipped with information on behaviours of different customers, and establish tools that are needed to deliver better Customer Care. Besides that recruitment at MTN Uganda Limited is not done by external firm, does not set its price below that of competitors. More so, all staff members in cooper Uganda are marketers MTN Uganda Limited evaluates skills of its customers, Staff members are assigned duties only when they have reported to work, and staffs are always given new supervisors. Nevertheless, there is a strong positive relationship between customer care and sales. It was recommended that Management of MTN Uganda Limited needs to provide social services to the pubic to build on its image and carry out extensive training of its employees to ensure that customer care services are practiced by people with qualifications and skills
The study was carried the role of product packaging towards the sales volume of Baking Industry Company Uganda limited. The study was guided by the following objectives; to identify the forms of product packaging used by dairy products company Uganda limited in promoting their sales, to examine the role played by product packaging towards the sales volume of the Baking Industry company Uganda limited, to identify the challenges faced in product packaging their products towards improving success of their business and to find the relationship between product packaging and the sales volume Baking Industry. The researcher used descriptive, cross-sectional and explanatory research designs. Data was collected using questionnaires, interview guide. Data was collected from two sources; primary and secondary source using a sample size of 50 respondents.
It was found that Hot loaf bakery company widely used various forms of packages with 100% respondent of made on the type of package that is plastic, plastic paunches, plastics bottles, Automatic pouch making, Hot loaf bakery filling & pouch sealing machines with a printing provision. The study concluded that The findings also indicated that not only Packages that affect sale volume but there are other factors such as research and development, good customer care, price reduction, good after sale service and wide coverage which influenced consumption behavior of the customers in the market.
The researcher recommended that Hot loaf bakery need to understand the product packaging towards the sales volume and which media to communicate to consumers. It should put a lot of emphasize in planning promotional programs and set promotional goals and strategies and should ensure to carryout evaluations and control of packaging and make adjustments where possible.
Insecticide- treated nets are the most powerful malaria control tool if used correctly. Yet up to date, utilization is still unacceptably low: only 3 percent of African children are currently sleeping under an ITN, and about 20 percent are sleeping under any kind of net. Worse still, malaria continues to be the leading cause of child mortality and morbidity. The aim of this study was to investigate the intra-household factors that affect the utilization of ITNs in households with children under five. The study specifically sought to identify the intra-household practices that affect the use of ITNs among the under five; examined the knowledge, attitudes, perceptions and beliefs of caregivers towards the usage of ITNs; and lastly analysed the affordability of ITNs by households with children under five years.
This study was conducted in villages from Ngarama sub-county Isingiro district which were randomly selected and used a cross sectional design. The study findings show that first; there were intra-household factors that affected utilization of ITNs in households with children under five. These factors that affected utilization include; type of household structure, number of people sleeping in the household, intra-household gender relations, sleeping arrangements, disruption of sleeping patterns due to visitors and cultural rituals and functions. These factors affect consistency in utilization of ITNs and proper deployment. Secondly, knowledge on ITNs was found to be low though general knowledge about mosquito nets was found to be high. Utilization was also affected by poor perceptions, beliefs and attitudes that discourage caregivers from using the ITNs.
Thirdly, access to ITNs was very inadequate and unavailable within the study community. The majority of the people being peasants, there were insufficient incomes and therefore ITNs were not a priority given the level of poverty. This study concluded that financial inadequacies at the household level, poor perceptions of caregivers and intra-household dynamics impact negatively on effective utilization of ITNs among the under fives. I would therefore recommend that; public-private partnership be adapted to ensure availability of ITNs and insecticides in local shops and other outlets including arrangements at village level to re-treat the nets, the economic level of caregivers should be boosted to counteract the financial inadequacies, adoption of a behaviour change strategy to transform caregivers‟ perceptions, beliefs and attitudes; and massive education of the community.
The research study focused on the inventory management and organization efficiency in Ibanda District local Government t. The study was guided by the following objectives; to analyze the inventory management practices used by Ibanda District local Government, to find out the methods used in performance measurement and its contributions to organization’s efficiency and to find the importance relationship between inventory management and organization’s efficiency to Ibanda District local Government.
The study used a descriptive survey method. By use of simple random sampling, 100 respondents from the departments of store, purchasing, top management and others were selected from the area of study. From each department respective officers took part in the study. In all a total of 100 respondents took part in this research study. The study used closed ended questionnaires to collect data. The study reveals that Ibanda District local Government holds stock that is used to satisfy current and future needs of the people of Ibanda District local Government. The district carries out monthly stock taking of items in stores and stock is inspected for quality and right specifications.
The methods that are used by Ibanda District local Government to manage inventory are stock valuation where by the system used FIFO to record the value of the stock that is held at a particular period for accountability purposes and writing of final accounts to be submitted to the Ministry of Health . The organization has a strong data centre for its stock such as receipts, invoices which help in keeping record of all the relevant prices so as to carry out a stock valuation. Basing on the findings, Inventory management helps organizations to cut down costs incurred by an organization. It can therefore be concluded that inventory management practices are related to performance of an organization, corporation or business as regards service delivery
From the findings, it was evident that inventory management leads to efficiency and effectiveness by avoiding over stocking and under stocking. To ensure this stock taking is carried out to determine the stock levels and hence determine the organizations worth. It also helps to determine the balance of stock and check for any variances and make reconciliations to make sure that the physical stock corresponds with what is within the records. This helps management to detect for any variations and consider possible solutions to solving these problems.
The purpose of this study was to establish the impact of corporal punishment on student’s academic performance in secondary schools in Mbarara Municipality. The study was conducted under three research objectives. These were; to identify various impacts on corporal punishment on student’s academic performance in secondary schools in Mbarara Municipality, to identify the alternatives to corporal punishment of secondary school students and to analyze how the administration of punishments by head teachers affect students‟ academic performance. The study employed survey research design particularly cross sectional survey design. Questionnaire was the main instrument of data collection in addition to interview guide and document review. Private secondary schools and government school were randomly selected in Mbarara Municipality of Mbarara District in which the study was conducted.
The major findings of the study were; all schools have written rules and regulations but which they don’t understand, some rules and regulations require modifications and others lack consistence in their implementation, which raises students‟ anger leading to violence, strikes and aggression. Also time is poorly managed in school where the designed timetables are not respected. Punishments were found to be unfairly administered that causes dissatisfaction, anger and thus inducing acts of indiscipline such as strikes, vandalism of school property as well as violence among students.
The study came up with the following conclusions based on the study findings; much as school rules help in controlling students‟ behavior in the school, their awareness is lacking among students. Also time being a scarce resource and need to be well planned for through a time schedule, this timetable lack respect and therefore not followed as expected causing indiscipline among students. Punishments were also found to be poorly administered to students, which create chaos in schools characterized with school property destruction, and thus affecting students‟ general academic performance. The study also proposed some recommendations to deal with the wide spread and increasing levels of indiscipline among adolescent youths in secondary schools in Uganda. These include, strengthening school rules and regulations, strengthening counseling and guidance in schools than expelling them, having a uniform discipline code, which will assist parents, students and other stakeholders to appreciate the role of punishments in schools. In addition a strong parent-teacher relationship need to be established so as to address the effects of indiscipline in schools, and also head teachers should be the role models of discipline if this struggle is to achieve its objectives
The purpose of the study was to establish the influence of the electronic tax filing system on tax collection and tax compliance following several claims of lack of transparency, inadequate education on tax matters and corruption in the assessment of taxes. The study objectives involved identifying the components of E-tax service system, to identify the reasons for the adoption and the successes attained of E-tax system by URA, to establish the level of Tax Compliance among Ugandan Tax payers and to establish whether electronic tax filing system has reduced tax compliance costs of tax payer’s
The research was done by employing correlation and cross sectional research designs on a survey population that generally included finance officers who handle tax matters in different companies within Mbarara district. These officers were arrived at using the purposive sampling method while the simple random sampling technique was used to select the various companies where the officers work. Data was collected from existing literature and by use of questionnaires. The data was measured using The Likert Scale and analyzed using SPSS Data Analysis program.
This report explains and describes the E-tax services adopted by URA and how best it can be used by the taxpayers and the URA officials. It gives the reasons for the slow adoption of E-tax services, successes achieved and the reasons for the adoption of E-tax service systems. It also includes the different findings discussed and interpreted as the results were received there giving the real view of the respondents toward the area of study. This report goes ahead to give the recommendation which can be implemented by URA to better improve the compliance of the E-tax service systems and also gives conclusions after analyzing the finding which were given to the researcher when carrying out the study.
This report was written basing on the information and practical skills acquired in the field and the guidance provided by the supervisor MR. Paul Muyinda which highlighted all the requirements of this report. However it is inevitable to mention that the field attachment program was possible by the joint efforts of both my supervisor and the respondents. In conclusion study was beneficial and vital to the researcher for she got to know what happens with the E-tax services and how best they can be applied from the information provided, hope the readers of this information will also brace it.
The purpose of this study was to establish the factors influencing leading to male involvement in enhancing Family Planning in Kabuyanda Town Council in Isingiro District; the specific objectives of this study were: to establish the level of Male participation in Family planning, to identify factors that prohibit men from participating in family planning and to establish ways of promoting male participation in enhancing family planning.. The study used a descriptive survey design to yield quantitative and qualitative data decision which helped to gather information about these factors. The target population was sexually active men and women above 20 years of age of Kabuyanda Town Council in Isingiro District. A simple size of 60 respondents which composed men, women and health workers was selected using stratified random sampling technique. Questionnaire and interview guide were used to collect the required data.
This main aim of the study was to explore involvement of men in family planning programmes. the study found that: The physical involvement of the male partners is not felt although they provide their support both financially and serves as reminders of their wives. Also the insistence on the presence and consent of the male partners at least for the first visit to the health center by service providers sometimes restricts the use of the service since most of the male partners seem to show no interest in the use of contraceptives. There was adequate awareness of FP and its importance both among men and women. Range of family planning methods available to men is limited, and this as a result inhibits men’s capacity to participate in fertility regulation. All men who stated that they use FP methods were using the male condom as opposed to women who were using varied methods such as the pill, injectable and implants. It can be concluded that the key barrier to uptake of FP by men was mere attitude or negative perceptions towards FP by men and the belief that FP a woman’s affair because they are the ones who get pregnant. To this effect, it was noted that most male respondents said their spouses are on FP while most women respondents stated that their spouses were not using any FP methods. Some of the perceptions that lead to low uptake of FP among men are the perception that male FP methods are rare and not convenient/effective. Male involvement in FP has a positive impact in the general wellbeing of the family and hence the following measures should be taken in order to increase participation: Uganda government and the WHO should strive to introduce new male FP methods in order to increase diversity. Enhancement of knowledge and awareness on the need of male participation .
The study aimed at assessing the he contribution of education on rural income levels towards poverty reduction in Kebisoni Sub County, Rukungiri district. However the study showed that despite the increased emphasis on education, there is still a lot of effort needed to fight poverty as education has to work with other factors like improvement in infrastructures, government support and political stability. The study aimed at to establish how education affects on households level of income in Kebisoni Sub-County, to find out the challenges faced by people in rural areas in trying to access education and to document measures and strategies put place by the government to ensure education accessibility in a bit to raise incomes and fight poverty in Kebisoni sub County. The study findings are envisaged to help in identifying the most causes of poverty in rural areas of Kebisoni Sub-County, and hence policy makers will be able to form strategies for reducing poverty while uplifting education standards.
A case study research design was used in conducting the study. A total of 60 respondents who included community members, head teachers and local leaders were used, and were selected using purposive and snow ball sampling. Both primary and secondary data was used to collect data; primary data involved the use of in-depth interviews and self administered questionnaire and data was analyzed both qualitatively and quantitatively. It was found out that education affects on households level of income in Kebisoni Sub-County This is because education opens the minds of the people through becoming innovative and creative in creating wealth, and that educated people are able to get gainful employment in the formal sector and that the higher the education level, the higher the household’s income.
The study points the introduction of universal education, support free tertiary education for marginalized groups, introduction of scholarships and merit system in the higher learning institutions, use of NAADS program, provision of soft loans and improvement of the school infrastructures are strategies put in place by the government to ensure education accessibility in a bid to raise incomes and fight poverty in Kebisoni Sub-County. The study recommended that government should ensure equal access to both boys and girls, more government support to the people to fight poverty, rural families to work hard so as to raise their income levels, support from non-governmental organizations to the people in rural areas in a way of accessing education facilities,increase in the number of teachers and infrastructure development
The study was about UPE program and performance of primary school pupils in Biharwe Division, Mbarara Municipality. The general objective of the study is to find impact of UPE program on the performance of primary school pupils in Biharwe Division, Mbarara Municipality. The study was guided by three specific objectives namely; to examine how UPE has contributed to enrolment of pupils in Primary schools in Biharwe Division; to establish the factors responsible for poor performance of primary school pupils in UPE schools in Division and to suggest the possible solution to address problems under UPE program in Division. It used data collected using a questionnaire and Interview guide, and during data collection cross-sectional research design was used. Both qualitative and quantitative methods were used to analyze data and a sample of 80 respondents was used.
It was found out that UPE has contributed to the high enrolment of pupils in primary schools. Also there is poor performance of UPE schools in the Sub-county since majority of respondents revealed by rating it as fair and poor respectively. In addition the factors for poor performance of pupils in UPE schools were found to be; pupils discipline, ratio of pupils to teachers, insufficient scholastics like class rooms, government policy, irregular class attendances or absenteeism and others (child labor, misuse of UPE funds). Ways how the performance of UPE schools can be improved were; curbing corruption, others (like role of parents), regular supervision of teachers, building more classes, teachers motivation, equip schools with books and increasing number of teachers.
It was recommended that the government should construct more classrooms so as to meet the requirements of forty-five pupils in one classroom ratio (45:1). The government should recruit more teachers in the schools so as to reduce the teacher load. Parents must provide enough food to their children, pack for them a snack for lunch Teachers should avoid cases of absenteeism and dodging classes this will also improve performance of UPE schools. Last but not least the stakeholders and government ought to prevent school drop outs since it was realized that amidst free education there have been cases of failure to complete the full course of primary education, things like eradicating child labor and improving incomes of parents are crucial.
This study was carried out to assess the effect of electronic banking on financial performance is Stanbic Bank using Mbarara branch as a case study in Mbarara Municipality, Mbarara district. The objectives of the study were; to examine the types of E-banking used by StanbicBank, to evaluate the effectiveness of electronic banking methods employed by Stanbic Bank –Mbarara Branch, to establish how E-banking has influenced the financial performance of StanbicBank and to establish the challenges of E-banking in StanbicBank.. A non experimental design was used to select a sample size of 50 respondents and Purposive and Simple random sampling procedures were used. Data was collected using questionnaires; it was later analyzed to be presented as a report.
This study indicates that there are several electronic payment methods being used by Standard Chartered Bank and they include; credit cards, internet banking and withdrawing, use of debit/ prepaid cards and Electronic fund transfer cards. Also several factors were identified as benefits to electronic payment to Standard Chartered Bank and these were; reduced manual labour, maintenance of customer contact, reduced duplication, transparency and improved sourcing. Findings on the effectiveness of electronic banking methods employed at Stanbic bank Mbarara branch indicated that the methods offer quick services to its clients; respondents can easily transfer money from one account to another electronically; there is insufficient number of ATM booths. Findings revealed that Electronic Banking has satisfied most of people banking needs; Centenary bank is characterized by long ques; few break downs in ATM machine; the presence of breakdowns of ATM machines affects Electronic banking services hence affecting the level of client’s satisfaction. High costs of machine maintenance, cash based economy, channel conflicts and lack of more skilled and experienced labourforce turned out to be the main constraining factors limiting profitability of Standard Chartered Bank that would be accruing from the use of electronic payment methods. Majority of the respondents strongly disagreed that the Customer are satisfied according to the way Stanbic bank carry out their electronic systems and this implies that the relationship between electronic banking and financial performance is weak. The Pearson’s correlation between Electronic banking and financial performance stood at 0.388 which is a weak direct relationship between the two variables
Then the study end up by making recommendations about; massive sensitization of public on electronic payment methods, introduction of other electronic payment methods by financial institutions, reducing over reliance on cash based economy and lastly more comprehensive studies about electronic payments methods.
The study examined the lending policies used in Commercial Banks by Small Scale Businesses in Ibanda town council, interest rate, property valuation, repayment period, type of loan needed and minimum and maximum amount of loan are the profoundly used policies to determine the lending out of credit also various small scale businesses operated in Ibanda town council and they conclude; hard ware, clothe selling, general merchandise, restaurants and pubs, stone quarrying and food processing and selling. Meanwhile the relationship between lending policies and performance of small scale businesses in Ibanda was manifested in; amount of money given, relationship with commercial banks, high value of security needed, low repayment period and high interest, On addition, small scale business in Ibanda town council have been influenced by very many factors such as; poor communication, lack of focus, high taxes, electricity supply, high interest, poor roads, high value of security, unskilled employees, rent, lack of trade credits and customer care.
The study recommends that there is need for Commercial Banks to reduce further on the interest rate they charge on credits business clients apply for, business persons ought to form business associations; these will enable entrepreneurs lobby support from government also business training is important for entrepreneurs in Ibanda town council and Commercial Banks should adjust on the collateral security demanded as a prerequisite for a loan.
1. To find out the types of records kept in Opportunity Uganda Ltd.
2. To establish the quality of Timely financial reporting in Opportunity Uganda ltd.
3. To establish the relationship between record keeping and quality of Timely financial reporting.
The research was descriptive in nature involving quantitative methods which was administered through questionnaires. The total sample comprised of 34 respondents which included staff of Opportunity Uganda Ltd Mbarara Branch. Random sampling was used whereby the researcher went to Opportunity Uganda Ltd Mbarara Branch and administered questionnaires to the sampled staff. Primary data was obtained from respondents through questionnaires, and secondary data was obtained from text books, magazines, brochures, internet and journals. Data analysis was carried out using frequency distribution tables, charts, percentages and Pearson’s correlation was used to analyze the data.
Findings reveal that good quality of Timely financial reporting is mainly due to record keeping which is a major financial management tool in Opportunity Uganda Ltd.Opportunity Uganda Ltd has a Record keeping policy of posting all entries in the journals and ensuring that no financial information is left out.
My recommendation is that Opportunity Uganda Ltd should improve the record keeping policy governing the preparartion of Timely financial reporting since it is the basis of quality Timely financial reporting. In conclusion record keeping in opportunity Uganda ltd is not to standard which there for affect the quality of Timely financial reporting they do not conform to Accounting standards