"Process Mining for Advanced Service Analytics - From Process Efficiency to ..."

Sandra Zilker et al. (2022)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2022-05-11

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  dblp key:
  - conf/hicss/ZilkerMSM22
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  persistent URL:
  - https://dblp.org/rec/conf/hicss/ZilkerMSM22
Sandra Zilker, Emanuel Marx, Matthias Stierle, Martin Matzner:
Process Mining for Advanced Service Analytics - From Process Efficiency to Customer Encounter and Experience. HICSS 2022: 1-10

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