"Call Center Agent Scheduling Evaluation Using Discrete-Event Simulation: A ..."

Samer AlSamadi et al. (2022)

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DOI: 10.1109/WSC57314.2022.10015262

access: closed

type: Conference or Workshop Paper

metadata version: 2023-11-12

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Samer AlSamadi, Cléa Martinez, Canan Pehlivan, Nicolas Cellier, Franck Fontanili:
Call Center Agent Scheduling Evaluation Using Discrete-Event Simulation: A Decision-Support Tool. WSC 2022: 772-783

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