Positive scripting customer service

Designed by: Kyra Young As agents, it's our job to provide our customers with positive customer experiences. How is that done? I believe it is a five step process. Below is an infographic that illustrates my formula for customer satisfaction. About Kyra Young: Kyra is a Product Expert at iContact Corporation. Kyra manages her day by providing customer service to small business and enterprise clients. She strives to build relationships with customers while assisting them with using the…

An empathy statement is a short phrase that you can use to create a connection with the person you are conversing with. It shows that you are making that person

Are you confident of how to design, test and review a contact centre script? Here’s our advice for creating the best possible script for customer experience. What Is Positive Scripting? Positive scripting is the process of designing a customer service [&hellip.

10 Positive Phrases for Customer Service

Are you thinking of raising your prices as a small business owner but don't know how to tell your clients. Here are some ideas for small businesses to communicated a price increase to customers.

Learning how to talk to a customer, while using positive phrases, can enhance your business and better the customer experience.

BONUS! Find this helpful? To download this post as a PDF, click here!Customer service is a necessary component of almost every business – and it’s definitely a big component of Low Hanging System. You want to make sure your customers feel satisfied and cared for and like their questions and concerns matter. On the other […]

Learning to play piano offers your child so much more than simply making beautiful music. Find out some other non-musical benefits on this week's show.

An article that looks at the best words phrases and empathy statements for angry and irate customers.

Read out the blog and get detailed analysis on difference between customer success and customer experience to understand both terms.