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Continuous Experimentation and Human Factors

An Exploratory Study

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Product-Focused Software Process Improvement (PROFES 2023)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 14483))

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Abstract

In today’s rapidly evolving technological landscape, the success of tools and systems relies heavily on their ability to meet the needs and expectations of users. User-centered design approaches, with a focus on human factors, have gained increasing attention as they prioritize the human element in the development process. With the increasing complexity of software-based systems, companies are adopting agile development methodologies and emphasizing continuous software experimentation. However, there is limited knowledge on how to effectively execute continuous experimentation with respect to human factors within this context. This research paper presents an exploratory qualitative study for integrating human factors in continuous experimentation, aiming to uncover distinctive characteristics of human factors and continuous software experiments, practical challenges for integrating human factors in continuous software experiments, and best practices associated with the management of continuous human factors experimentation.

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Notes

  1. 1.

    Key terms of this study are defined in Table 1.

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Acknowledgements

The authors express their gratitude to the interviewees for their valuable time and insights. The project has received funding from the Marie Skłodowska-Curie grant agreement 860410 under the European Union’s Horizon 2020 research and innovation program.

Author information

Authors and Affiliations

  1. Dept. of Computer Science and Eng., Chalmers | University of Gothenburg, Gothenburg, Sweden

    Amna Pir Muhammad & Eric Knauss

  2. Department of Mechanics and Maritime Sciences, Chalmers University of Technology, Gothenburg, Sweden

    Jonas Bärgman

  3. Zenseact AB, Gothenburg, Sweden

    Alessia Knauss

Authors
  1. Amna Pir Muhammad
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  2. Eric Knauss
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  3. Jonas Bärgman
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  4. Alessia Knauss
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Corresponding author

Correspondence to Amna Pir Muhammad .

Editor information

Editors and Affiliations

  1. FHV Vorarlberg University of Applied Science, Dornbirn, Austria

    Regine Kadgien

  2. Fraunhofer Institute for Experimental Software Engineering, Kaiserslautern, Germany

    Andreas Jedlitschka

  3. FHV Vorarlberg University of Applied Science, Dornbirn, Austria

    Andrea Janes

  4. University of Oulu, Oulu, Finland

    Valentina Lenarduzzi

  5. University of Oulu, Oulu, Finland

    Xiaozhou Li

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Muhammad, A.P., Knauss, E., Bärgman, J., Knauss, A. (2024). Continuous Experimentation and Human Factors. In: Kadgien, R., Jedlitschka, A., Janes, A., Lenarduzzi, V., Li, X. (eds) Product-Focused Software Process Improvement. PROFES 2023. Lecture Notes in Computer Science, vol 14483. Springer, Cham. https://doi.org/10.1007/978-3-031-49266-2_35

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  • DOI: https://doi.org/10.1007/978-3-031-49266-2_35

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-49265-5

  • Online ISBN: 978-3-031-49266-2

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