Abstract
One of the major aims of knowledge management has always been to facilitate the sharing and reuse of knowledge. Over the years a long list of technologies and tools pursuing this aim have been proposed, using different types of conceptual structures to capture the knowledge that individuals and groups communicate and exchange. This chapter is concerned with these knowledge structures and their development, maintenance and use within corporate environments. Enterprise knowledge management as we know it today often follows a predominantly community-driven approach to meet its organizational and technical challenges. It builds upon the power of mass collaboration and social software combined with intelligent machine-driven information management technology delivered though formal semantics. The knowledge structures underlying contemporary enterprise knowledge management platforms are diverse, from database tables deployed company-wide to files in proprietary formats used by scripts, from loosely defined folksonomies describing content through tags to highly formalized ontologies through which new enterprise knowledge can be automatically derived. Leveraging such structures requires a knowledge management environment which not only exposes them in an integrated fashion, but also allows knowledge workers to adjust and customize them according to their specific needs. We discuss how the Semantic MediaWiki provides such an environment – not only as an easy-to-use, highly versatile communication and collaboration medium, but also as an integration and knowledge engineering tool targeting the full range of enterprise knowledge structures currently used.
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Notes
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Openly available at http://www.mediawiki.org/wiki/Extension_Matrix (MediaWiki) and http://semantic-mediawiki.org/wiki/Help:Extensions (SMW)
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Ell, B. et al. (2011). Enterprise Knowledge Structures. In: Warren, P., Davies, J., Simperl, E. (eds) Context and Semantics for Knowledge Management. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-19510-5_3
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