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{{Other uses|Itil (disambiguation){{!}}Itil}}
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{{Short description|Set of practices for Information Technology (IT) development, management and support.}}
{{Short description|Set of practices for Information Technology (IT) development, management and support.}}
{{Use British English|date=July 2012}}
{{Use British English|date=July 2012}}
{{Use dmy dates|date=March 2021}}
{{Use dmy dates|date=March 2021}}
The '''Information Technology Infrastructure Library''' ('''ITIL''') is a set of detailed practices for IT activities such as [[IT service management]] (ITSM) and [[IT asset management]] (ITAM) that focus on aligning IT services with the needs of business.<ref>{{Cite web|title=it-infrastructure-library|url=https://www.ibm.com/cloud/learn/it-infrastructure-library|access-date=2021-04-21|website=www.ibm.com|language=en-us}}</ref>
The ''' Information Technology Infrastructure Library''' ('''ITIL''') is a set of practices and a framework for IT activities such as [[IT service management]] (ITSM) and [[IT asset management]] (ITAM) that focus on aligning IT services with the needs of the business.<ref>{{Cite web|title=it-infrastructure-library|url=https://www.ibm.com/cloud/learn/it-infrastructure-library|access-date=2021-04-21|website=www.ibm.com|language=en-us|archive-date=21 April 2021|archive-url=https://web.archive.org/web/20210421201813/https://www.ibm.com/cloud/learn/it-infrastructure-library|url-status=live}}</ref>


ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It was designed to allow organizations to establish a baseline.
ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific, but can be applied by an organization toward strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. There is no formal independent third party compliance assessment available for ITIL compliance in an organization. Certification in ITIL is only available to individuals. Since 2013, ITIL has been owned by [[AXELOS]], a [[joint venture]] between [[Capita]] and the UK [[Cabinet Office]].<ref>{{Cite web |url=https://www.cio.com/article/2439501/infrastructure-it-infrastructure-library-itil-definition-and-solutions.html |title=What is ITIL? Your guide to the IT Infrastructure Library |first1=Sarah K. |last1=White |first2=Lynn |last2=Greiner |date=January 18, 2019 |website=[[CIO magazine|CIO]]}}</ref> AXELOS licenses organizations to use the ITIL intellectual property, accredits licensed examination institutes, and manages updates to the framework. Organizations that wish to implement ITIL internally do not require this license.


It is used to demonstrate compliance and to measure improvements. There is no formal independent third-party compliance assessment available to demonstrate ITIL compliance in an organization. Certification in ITIL is only available to individuals and not organizations. Since 2021, the ITIL [[trademark]] has been owned by PeopleCert.<ref>{{cite web|title=PeopleCert completes Axelos acquisition|url=https://www.peoplecert.org/news-and-announcements/peoplecert-completes-axelos-acquisition|publisher=PeopleCert|accessdate=21 Jun 2021}}</ref>
Although ITIL underpins [[ISO/IEC 20000]] (previously BS 15000), the international service management standard, there are some differences between the ISO 20000 standard and the ITIL framework.


==History==
==History==
⚫
Responding to growing dependence on IT, the UK Government's [[Central Computer and Telecommunications Agency]] (CCTA) in the 1980s developed a set of recommendations designed to standardize IT management practices across government functions, built around a ''process model''-based view of controlling and managing operations often credited to [[W. Edwards Deming]] and his [[PDCA|plan-do-check-act (PDCA)]] cycle.<ref>{{cite book |author1=David Clifford |author2=Jan van Bon |title=Implementing ISO/IEC 20000 Certification: The Roadmap |series=ITSM Library |publisher=Van Haren Publishing |year=2008 |isbn=978-90-8753-082-2}}</ref>


* In 1989, ITIL was released. It grew to a series of 30 books that recommended and provided IT best practices that focused on and catered for client and business needs.
⚫
Responding to growing dependence on IT, the UK Government's [[Central Computer and Telecommunications Agency]] (CCTA) in the 1980s developed a set of recommendations designed to standardise IT management practices across government functions, built around a process model-based view of controlling and managing operations often credited to [[W. Edwards Deming]] and his [[PDCA|plan-do-check-act (PDCA)]] cycle.<ref>{{cite book |author1=David Clifford |author2=Jan van Bon |title=Implementing ISO/IEC 20000 Certification: The Roadmap |series=ITSM Library |publisher=Van Haren Publishing |year=2008 |isbn=978-90-8753-082-2}}</ref>
* In 1993, the examination institute [[EXIN]] developed the first certification scheme for ITIL.<ref>{{cite web |title=EXIN Milestones |url=https://www.exin.com/about-exin/ |website=EXIN.com |access-date=3 April 2023}}</ref>

* In April 2001, the CCTA was merged into the [[Office of Government Commerce]] (OGC), an office of the [[HM Treasury|UK Treasury]].<ref>{{cite web |website=[[Office of Government Commerce]] (UK) |title=OGC - - CCTA Re-direct Page |access-date=2005-05-05 |url=http://www.ogc.gov.uk/index.asp?id=1878 |archive-url=https://web.archive.org/web/20050422073533/http://www.ogc.gov.uk/index.asp?id=1878 |archive-date=22 April 2005 |date=1 April 2003}}</ref>
* In April 2001, the CCTA was merged into the [[Office of Government Commerce]] (OGC), an office of the [[HM Treasury|UK Treasury]].<ref>{{cite web |website=[[Office of Government Commerce]] (UK) |title=OGC - - CCTA Re-direct Page |access-date=2005-05-05 |url=http://www.ogc.gov.uk/index.asp?id=1878 |archive-url=https://web.archive.org/web/20050422073533/http://www.ogc.gov.uk/index.asp?id=1878 |archive-date=22 April 2005 |date=1 April 2003}}</ref>
* In 2006, the ITIL Version 2 glossary was published.
* In 2001, ITIL version 2 was released.
* In May 2007, this organization issued ITIL Version 3 (also known as the ITIL Refresh Project) consisting of 26 processes and functions, now grouped into only 5 volumes, arranged around the concept of Service lifecycle structure. ITIL Version 3 is now known as ITIL 2007 Edition.
* In May 2007, ITIL version 3 was released (also known as the ITIL Refresh Project) consisting of 26 processes and functions, now grouped into only 5 volumes, arranged around the concept of Service lifecycle structure. ITIL Version 3 is now known as ITIL 2007 Edition.
* In 2009, the OGC officially announced that ITIL Version 2 certification would be withdrawn and launched a major consultation as per how to proceed.<ref>{{cite web |website=[[Office of Government Commerce]] (UK)|access-date=2009-08-19 |title=OGC - ITIL |url=http://www.ogc.gov.uk/guidance_itil.asp |archive-url=https://web.archive.org/web/20090909012325/http://www.ogc.gov.uk/guidance_itil.asp |archive-date=9 September 2009 |date=2009-07-13}}</ref>
* In 2009, the OGC officially announced that ITIL Version 2 certification would be withdrawn and launched a major consultation as per how to proceed.<ref>{{cite web |website=[[Office of Government Commerce]] (UK)|access-date=2009-08-19 |title=ITIL |url=http://www.ogc.gov.uk/guidance_itil.asp |archive-url=https://web.archive.org/web/20090909012325/http://www.ogc.gov.uk/guidance_itil.asp |archive-date=9 September 2009 |date=2009-07-13}}</ref>
⚫
* In 2009 and 2011, researchers investigated the benefits of the ITIL implementation.<ref>{{Cite journal |last1=Marrone |first1=Mauricio |last2=Kolbe |first2=Lutz M. |date=2011-01-15 |title=Impact of IT Service Management Frameworks on the IT Organization |journal=[[Business & Information Systems Engineering]] |language=en |volume=3 |issue=1 |pages=5–18 |doi=10.1007/s12599-010-0141-5 |issn=1867-0202 |doi-access=free}}</ref><ref>{{Cite journal |last1=Pollard |first1=Carol |last2=Cater-Steel |first2=Aileen |date=2009-04-14 |title=Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study |journal=Information Systems Management |volume=26 |issue=2 |pages=164–175 |citeseerx=10.1.1.631.8883 |doi=10.1080/10580530902797540 |issn=1058-0530 |s2cid=14096708}}</ref>
* In July 2011, the 2011 edition of ITIL was published, providing an update to the version published in 2007. The OGC is no longer listed as the owner of ITIL, following the consolidation of OGC into the [[Cabinet Office]].
* In July 2011, ITIL 2011 was released.

* In 2013, ITIL was acquired by [[AXELOS]], a [[joint venture]] between [[Capita]] and the UK [[Cabinet Office]].<ref>{{Cite web |url=https://www.cio.com/article/2439501/infrastructure-it-infrastructure-library-itil-definition-and-solutions.html |title=What is ITIL? Your guide to the IT Infrastructure Library |first1=Sarah K. |last1=White |first2=Lynn |last2=Greiner |date=January 18, 2019 |website=[[CIO magazine|CIO]] |access-date=7 May 2019 |archive-date=24 April 2019 |archive-url=https://web.archive.org/web/20190424015940/https://www.cio.com/article/2439501/infrastructure-it-infrastructure-library-itil-definition-and-solutions.html |url-status=live }}</ref>
The ITIL 4 Edition starts with the ITIL Foundation book, which was released on February 18, 2019.
* In February 2019, ITIL 4 was released. With this release, the nomenclature of using a version number was replaced simply with the numerical number (v3 became 4) in a reference to the 4th industrial revolution. The main changes were: to consider end-to-end Service Management from holistic and value-centric perspectives, to align with philosophies such as Agile, DevOps, and Lean, and to reduce the emphasis on IT Service Management in favor of general Service Management.<ref>{{cite web |title=ITIL 4 |url=https://wiki.en.it-processmaps.com/index.php/ITIL_4 |website=IT Process Wiki |access-date=11 February 2022 |archive-date=14 February 2022 |archive-url=https://web.archive.org/web/20220214234627/https://wiki.en.it-processmaps.com/index.php/ITIL_4 |url-status=live }}</ref>{{ugc|date=June 2023}}

* In June 2021, PeopleCert completed the acquisition of Axelos.
==Reception==
⚫
While a number of researchers have investigated the benefits of the ITIL implementation,<ref>{{Cite journal |last1=Marrone |first1=Mauricio |last2=Kolbe |first2=Lutz M. |date=2011-01-15 |title=Impact of IT Service Management Frameworks on the IT Organization |journal=[[Business & Information Systems Engineering]] |language=en |volume=3 |issue=1 |pages=5–18 |doi=10.1007/s12599-010-0141-5 |issn=1867-0202 |doi-access=free}}</ref><ref>{{Cite journal |last1=Pollard |first1=Carol |last2=Cater-Steel |first2=Aileen |date=2009-04-14 |title=Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study |journal=Information Systems Management |volume=26 |issue=2 |pages=164–175 |doi=10.1080/10580530902797540 |issn=1058-0530 |citeseerx=10.1.1.631.8883 |s2cid=14096708}}</ref> {{refnec|it has been criticised on several fronts, including|date=September 2021}}:
* the books are not affordable for non-commercial users.
* implementation and accreditation requires specific training.
*debate over ITIL falling under [[business service management]] (BSM) or [[IT service management]] (ITSM) frameworks.
* the ITIL details are not aligned with the other frameworks like ITSM.


==See also==
==See also==
* [[Application Services Library]] – A similar framework for [[Application lifecycle management|application management]]
* [[Application Services Library]] – A similar framework for [[Application lifecycle management|application management]]
* [[Business Information Services Library]] (BiSL) – A similar framework for [[information management]] and [[functional management]]
* [[Business Information Services Library]] (BiSL) – A similar framework for [[information management]] and [[functional management]]
* [[Granular configuration automation]]
* [[ISO/IEC 20000]] – An international standard for IT service management
* [[ISO/IEC 20000]] – An international standard for IT service management
* [[Tudor IT Process Assessment]] – An framework for assessment of IT service management maturity
* [[Tudor IT Process Assessment]] – A framework for assessment of IT service management maturity

* [[Performance engineering]]
* [[RPR problem diagnosis]]
<!--
== Notes ==
<references group=note/>
-->
==References==
==References==
{{Reflist}}
{{Reflist|2}}


==External links==
==External links==
{{Wikibooks|ITIL v3 (Information Technology Infrastructure Library)}}
{{Wikibooks|ITIL v3 (Information Technology Infrastructure Library)}}
* [https://www.ibm.com/topics/it-infrastructure-library IBM.com - "What is IT Infrastructure Library (ITIL)?"]
* {{Official website}}


{{Authority control}}
{{Authority control}}


[[Category:ITIL| ]]
[[Category:ITIL| ]]
[[Category:Information technology management]]
[[Category:Information technology consulting]]
[[Category:Method engineering]]
[[Category:Method engineering]]

Latest revision as of 12:34, 29 October 2024

For other uses, see Itil.

The Information Technology Infrastructure Library (ITIL) is a set of practices and a framework for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.[1]

ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It was designed to allow organizations to establish a baseline.

It is used to demonstrate compliance and to measure improvements. There is no formal independent third-party compliance assessment available to demonstrate ITIL compliance in an organization. Certification in ITIL is only available to individuals and not organizations. Since 2021, the ITIL trademark has been owned by PeopleCert.[2]

History

[edit]

Responding to growing dependence on IT, the UK Government's Central Computer and Telecommunications Agency (CCTA) in the 1980s developed a set of recommendations designed to standardize IT management practices across government functions, built around a process model-based view of controlling and managing operations often credited to W. Edwards Deming and his plan-do-check-act (PDCA) cycle.[3]

  • In 1989, ITIL was released. It grew to a series of 30 books that recommended and provided IT best practices that focused on and catered for client and business needs.
  • In 1993, the examination institute EXIN developed the first certification scheme for ITIL.[4]
  • In April 2001, the CCTA was merged into the Office of Government Commerce (OGC), an office of the UK Treasury.[5]
  • In 2001, ITIL version 2 was released.
  • In May 2007, ITIL version 3 was released (also known as the ITIL Refresh Project) consisting of 26 processes and functions, now grouped into only 5 volumes, arranged around the concept of Service lifecycle structure. ITIL Version 3 is now known as ITIL 2007 Edition.
  • In 2009, the OGC officially announced that ITIL Version 2 certification would be withdrawn and launched a major consultation as per how to proceed.[6]
  • In 2009 and 2011, researchers investigated the benefits of the ITIL implementation.[7][8]
  • In July 2011, ITIL 2011 was released.
  • In 2013, ITIL was acquired by AXELOS, a joint venture between Capita and the UK Cabinet Office.[9]
  • In February 2019, ITIL 4 was released. With this release, the nomenclature of using a version number was replaced simply with the numerical number (v3 became 4) in a reference to the 4th industrial revolution. The main changes were: to consider end-to-end Service Management from holistic and value-centric perspectives, to align with philosophies such as Agile, DevOps, and Lean, and to reduce the emphasis on IT Service Management in favor of general Service Management.[10][user-generated source?]
  • In June 2021, PeopleCert completed the acquisition of Axelos.

See also

[edit]

References

[edit]
  1. ^ "it-infrastructure-library". www.ibm.com. Archived from the original on 21 April 2021. Retrieved 21 April 2021.
  2. ^ "PeopleCert completes Axelos acquisition". PeopleCert. Retrieved 21 June 2021.
  3. ^ David Clifford; Jan van Bon (2008). Implementing ISO/IEC 20000 Certification: The Roadmap. ITSM Library. Van Haren Publishing. ISBN 978-90-8753-082-2.
  4. ^ "EXIN Milestones". EXIN.com. Retrieved 3 April 2023.
  5. ^ "OGC - - CCTA Re-direct Page". Office of Government Commerce (UK). 1 April 2003. Archived from the original on 22 April 2005. Retrieved 5 May 2005.
  6. ^ "ITIL". Office of Government Commerce (UK). 13 July 2009. Archived from the original on 9 September 2009. Retrieved 19 August 2009.
  7. ^ Marrone, Mauricio; Kolbe, Lutz M. (15 January 2011). "Impact of IT Service Management Frameworks on the IT Organization". Business & Information Systems Engineering. 3 (1): 5–18. doi:10.1007/s12599-010-0141-5. ISSN 1867-0202.
  8. ^ Pollard, Carol; Cater-Steel, Aileen (14 April 2009). "Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study". Information Systems Management. 26 (2): 164–175. CiteSeerX 10.1.1.631.8883. doi:10.1080/10580530902797540. ISSN 1058-0530. S2CID 14096708.
  9. ^ White, Sarah K.; Greiner, Lynn (18 January 2019). "What is ITIL? Your guide to the IT Infrastructure Library". CIO. Archived from the original on 24 April 2019. Retrieved 7 May 2019.
  10. ^ "ITIL 4". IT Process Wiki. Archived from the original on 14 February 2022. Retrieved 11 February 2022.
[edit]
Wikibooks has a book on the topic of: ITIL v3 (Information Technology Infrastructure Library)
Retrieved from "https://en.wikipedia.org/w/index.php?title=ITIL&oldid=1254102438"