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{{Use mdy dates|date=September 2019}}
{{Use mdy dates|date=September 2019}}
{{Infobox software
{{Infobox software
| website = {{URL|zo.ai/}}
| website = {{URL|https://zo.ai}} [discontinued]
| name = Zo
| name = Zo
| logo =
| logo =
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| developer = [[Microsoft Research]]
| developer = [[Microsoft Research]]
| language = [[English language|English]]
| language = [[English language|English]]
| genre = [[artificial intelligence]] [[chatterbot]]
| genre = [[Artificial intelligence]] [[chatbot]]
| released = {{Start date and age|2016|12}}
| discontinued = yes
}}
}}
'''Zo''' was an [[artificial intelligence]] English-language [[chatbot]] developed by [[Microsoft]]. It was the successor to the chatbot [[Tay (bot)|Tay]], which was shut down in 2016 after it made racist and genocidal tweets.<ref>{{Cite web |url=https://www.wired.com/story/inside-microsofts-ai-comeback/ |title=Microsofts AI Comeback |last=Hempel |first=Jessi |date=June 21, 2017 |work=[[Wired (magazine)|Wired]] |language=en|access-date=March 23, 2018}}</ref><ref>{{Cite web |url=https://www.engadget.com/2016/12/05/microsoft-zo-chat-bot// |title=Microsofts Second Attempt at AI Chatbot |last=Fingas |first=Jon |date=December 5, 2016 |work=[[Engadget]] |language=en|access-date=March 23, 2018}}</ref> Zo was an English version of Microsoft's other successful chatbots [[Xiaoice]] (China) and {{ill|Rinna (bot)|lt=Rinna|ja|りんな (人工知能)}} (Japan).
'''Zo''' was an [[artificial intelligence]] English-language [[chatbot]] developed by [[Microsoft]]. It was the successor to the chatbot [[Tay (bot)|Tay]].<ref>{{Cite magazine |url=https://www.wired.com/story/inside-microsofts-ai-comeback/ |title=Microsofts AI Comeback |last=Hempel |first=Jessi |date=June 21, 2017 |magazine=[[Wired (magazine)|Wired]] |language=en |access-date=March 23, 2018 |archive-date=March 30, 2018 |archive-url=https://web.archive.org/web/20180330081906/https://www.wired.com/story/inside-microsofts-ai-comeback/ |url-status=live }}</ref><ref>{{Cite web |url=https://www.engadget.com/2016/12/05/microsoft-zo-chat-bot// |title=Microsofts Second Attempt at AI Chatbot |last=Fingas |first=Jon |date=December 5, 2016 |work=[[Engadget]] |language=en |access-date=March 23, 2018 |archive-date=July 25, 2018 |archive-url=https://web.archive.org/web/20180725003111/https://www.engadget.com/2016/12/05/microsoft-zo-chat-bot/ |url-status=dead }}</ref> Zo was an English version of Microsoft's other successful chatbots [[Xiaoice]] (China) and {{ill|Rinna (bot)|lt=Rinna|ja|りんな (人工知能)}} (Japan).


==History==
== History ==
Zo was first launched in December 2016<ref>{{Cite web |url=https://daleylife.wordpress.com/2016/12/06/chatting-with-zo/ |title=Chatting With Zo |date=December 6, 2016 |work=[[WordPress]] |language=en |access-date=March 23, 2018}}</ref> on the [[Kik Messenger]] app. It was also available to users of [[Facebook]] (via [[Facebook Messenger|Messenger]]), the group chat platform [[GroupMe]], or to followers of [[Twitter]] to chat with it through private messages.
Zo was first launched in December 2016 on the [[Kik Messenger]] app. It was also available to users of [[Facebook]] (via [[Facebook Messenger|Messenger]]), the group chat platform [[GroupMe]], or to followers of [[Twitter]] to chat with it through private messages.


According to an article written in December 2016, at that time Zo held the record for Microsoft's longest continual chatbot conversation: 1,229 turns, lasting 9 hours and 53 minutes.<ref>{{Cite web |last=Riordan |first=Aimee |date=13 December 2016 |title=Microsoft's AI vision, rooted in research, conversations |url=https://news.microsoft.com/features/microsofts-ai-vision-rooted-in-research-conversations/ |access-date=March 23, 2018 |website=[[Microsoft]] |language= |archive-date=March 15, 2018 |archive-url=https://web.archive.org/web/20180315193016/https://news.microsoft.com/features/microsofts-ai-vision-rooted-in-research-conversations/ |url-status=live }}</ref>
⚫
In a ''[[BuzzFeed News]]'' report, Zo told their reporter the "Quran was violent" when talking about healthcare. The report also highlighted how Zo made a comment about the [[Osama Bin Laden]] capture as a result of 'intelligence' gathering.<ref>{{cite web |url=https://www.engadget.com/2017/07/04/microsofts-zo-chatbot-picked-up-some-offensive-habits/ |title=Microsoft's "Zo" chatbot picked up some offensive habits |last=Shah |first=Saqib |date=July 4, 2017 |work=[[Engadget]] |publisher=[[AOL]]|access-date=August 21, 2017}}</ref><ref>{{Cite web |url=http://indianexpress.com/article/technology/social/microsofts-zo-chatbot-told-a-user-that-quran-is-very-violent-4736768/ |title=Bug 1 |language=en|access-date=March 23, 2018}}</ref>


⚫
In a ''[[BuzzFeed News]]'' report, Zo told their reporter that "[the] [[Quran]] was violent" when talking about healthcare. The report also highlighted how Zo made a comment about the [[Osama bin Laden]] capture as a result of 'intelligence' gathering.<ref>{{cite web |url=https://www.engadget.com/2017/07/04/microsofts-zo-chatbot-picked-up-some-offensive-habits/ |title=Microsoft's "Zo" chatbot picked up some offensive habits |last=Shah |first=Saqib |date=July 4, 2017 |work=[[Engadget]] |publisher=[[AOL]] |access-date=August 21, 2017 |archive-date=August 21, 2017 |archive-url=https://web.archive.org/web/20170821085411/https://www.engadget.com/2017/07/04/microsofts-zo-chatbot-picked-up-some-offensive-habits/ |url-status=live }}</ref><ref>{{Cite web |title=Microsoft's Zo chatbot told a user that 'Quran is very violent' |url=http://indianexpress.com/article/technology/social/microsofts-zo-chatbot-told-a-user-that-quran-is-very-violent-4736768/ |access-date=March 23, 2018 |website=indianexpress.com |date=July 5, 2017 |language= |archive-date=March 30, 2018 |archive-url=https://web.archive.org/web/20180330075917/http://indianexpress.com/article/technology/social/microsofts-zo-chatbot-told-a-user-that-quran-is-very-violent-4736768/ |url-status=live }}</ref>
⚫
In July 2017, ''[[Business Insider]]'' asked "is windows 10 good," and Zo replied with a joke about Microsoft's operating system: "It's not a bug, it's a feature!' - Windows 8." They then asked "why," to which Zo replied: "Because it's Windows latest attempt at Spyware." Later on, Zo would tell that it prefers [[Windows 7]] on which it runs over [[Windows 10]].<ref>{{cite web |url=https://web.archive.org/web/20170801000728/https://www.businessinsider.com/microsoft-ai-chatbot-zo-windows-spyware-tay-2017-7 |title=Microsoft's AI chatbot says Windows is 'spyware' |last=Price |first=Rob |date=July 24, 2017 |work=[[Business Insider]] |publisher=[[Insider Inc.]] |access-date=August 21, 2017}}</ref>


⚫
In July 2017, ''[[Business Insider]]'' asked "is windows 10 good," and Zo replied with a joke about Microsoft's operating system: "It's not a bug, it's a feature!' - Windows 8." They then asked "why," to which Zo replied: "Because it's Windows latest attempt at spyware." Later on, Zo would tell that it prefers [[Windows 7]] on which it runs over [[Windows 10]].<ref>{{cite web |url=https://www.businessinsider.com/microsoft-ai-chatbot-zo-windows-spyware-tay-2017-7 |title=Microsoft's AI chatbot says Windows is 'spyware' |last=Price |first=Rob |date=July 24, 2017 |work=[[Business Insider]] |publisher=[[Insider Inc.]] |archive-url=https://web.archive.org/web/20170801000728/https://www.businessinsider.com/microsoft-ai-chatbot-zo-windows-spyware-tay-2017-7 |access-date=August 21, 2017|archive-date=August 1, 2017 }}</ref>
In April 2019 Zo was shut down on multiple platforms.


⚫
Zo stopped posting to Instagram, Twitter and Facebook March 1, 2019, and stopped chatting on Twitter, Skype and Kik as of March 7, 2019. On July 19, 2019, Zo was discontinued on Facebook, and Samsung on AT&T phones. As of September 7, 2019, it was discontinued with GroupMe.<ref>{{Cite web |url=https://www.zo.ai/ |title=Zo AI |language=en |access-date=July 28, 2019 |archive-date=August 11, 2019 |archive-url=https://web.archive.org/web/20190811123337/https://www.zo.ai/ |url-status=dead }}</ref>
==Reception==
⚫
Zo came under criticism for the biases introduced in an effort to avoid potentially offensive subjects. The chatbot refuses for example to engage with any mention — be it positive, negative or neutral — of the [[Middle East]], the [[Qur'an]] or the [[Torah]] while allowing discussion of [[Christianity]]. In an article in ''[[Quartz (publication)|Quartz]]'' where she exposed those biases, Chloe Rose Stuart-Ulin wrote, "Zo is [[politically correct]] to the worst possible extreme; mention any of her triggers, and she transforms into a judgmental little brat."<ref>{{cite web |last=Stuart-Ulin |first=Chloe Rose |url=https://qz.com/1340990/microsofts-politically-correct-chat-bot-is-even-worse-than-its-racist-one/ |title=Microsoft's politically correct chatbot is even worse than its racist one |work=Quartz |date=July 31, 2018 |access-date=August 2, 2018}}</ref>


==Legacy==
== Reception ==
⚫
Zo came under criticism for the biases introduced in an effort to avoid potentially offensive subjects. The chatbot refuses, for example, to engage with any mention—be it positive, negative or neutral—of the [[Middle East]], the [[Qur'an]] or the [[Torah]], while allowing discussion of [[Christianity]]. In an article in ''[[Quartz (publication)|Quartz]]'' where she exposed those biases, Chloe Rose Stuart-Ulin wrote, "Zo is [[politically correct]] to the worst possible extreme; mention any of her triggers, and she transforms into a judgmental little brat."<ref>{{cite web |last=Stuart-Ulin |first=Chloe Rose |url=https://qz.com/1340990/microsofts-politically-correct-chat-bot-is-even-worse-than-its-racist-one/ |title=Microsoft's politically correct chatbot is even worse than its racist one |work=Quartz |date=July 31, 2018 |access-date=August 2, 2018 |archive-date=August 1, 2018 |archive-url=https://web.archive.org/web/20180801111924/https://qz.com/1340990/microsofts-politically-correct-chat-bot-is-even-worse-than-its-racist-one/ |url-status=live }}</ref>
Zo holds Microsoft's longest continual chatbot conversation: 1,229 turns, lasting 9 hours and 53 minutes.<ref>{{Cite web |url=https://news.microsoft.com/features/microsofts-ai-vision-rooted-in-research-conversations/ |title=Microsofts AI Vision |language=en|access-date=March 23, 2018}}</ref>


== Academic coverage ==
==Discontinuation==
* Schlesinger, A., O'Hara, K.P. and Taylor, A.S., 2018, April. Let's talk about race: Identity, chatbots, and AI. In Proceedings of the 2018 chi conference on human factors in computing systems (pp. 1-14). {{doi|10.1145/3173574.3173889}}
⚫
Zo discontinued posting to Instagram, Twitter and Facebook March 1, 2019 and discontinued chatting on Twitter DM, Skype and Kik as of March 7, 2019. On July 19, 2019 Zo was discontinued on Facebook, and Samsung on AT&T phones. As of September 7, 2019 it was discontinued with GroupMe.<ref>{{Cite web |url=https://www.zo.ai/ |title=Zo AI |language=en|access-date=July 28, 2019}}</ref>
* Medhi Thies, I., Menon, N., Magapu, S., Subramony, M. and O’neill, J., 2017. How do you want your chatbot? An exploratory Wizard-of-Oz study with young, urban Indians. In Human-Computer Interaction-INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25–29, 2017, Proceedings, Part I 16 (pp. 441-459). {{doi|10.1007/978-3-319-67744-6_28}}


==See also==
== References ==
*[[Tay (bot)]]
*[[Xiaoice]]
*[[Chatbot]]

==References==
{{Reflist}}
{{Reflist}}


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[[Category:Chatbots]]
[[Category:Chatbots]]
[[Category:Microsoft software]]
[[Category:Internet properties established in 2016]]
[[Category:Computer-related introductions in 2016]]
[[Category:Internet properties disestablished in 2019]]
[[Category:Discontinued Microsoft software]]

Latest revision as of 08:18, 3 June 2024

Zo
Developer(s)Microsoft Research
Initial releaseDecember 2016; 7 years ago (2016-12)
Available inEnglish
TypeArtificial intelligence chatbot
Websitezo.ai [discontinued]

Zo was an artificial intelligence English-language chatbot developed by Microsoft. It was the successor to the chatbot Tay.[1][2] Zo was an English version of Microsoft's other successful chatbots Xiaoice (China) and Rinna [ja] (Japan).

History

[edit]

Zo was first launched in December 2016 on the Kik Messenger app. It was also available to users of Facebook (via Messenger), the group chat platform GroupMe, or to followers of Twitter to chat with it through private messages.

According to an article written in December 2016, at that time Zo held the record for Microsoft's longest continual chatbot conversation: 1,229 turns, lasting 9 hours and 53 minutes.[3]

In a BuzzFeed News report, Zo told their reporter that "[the] Quran was violent" when talking about healthcare. The report also highlighted how Zo made a comment about the Osama bin Laden capture as a result of 'intelligence' gathering.[4][5]

In July 2017, Business Insider asked "is windows 10 good," and Zo replied with a joke about Microsoft's operating system: "It's not a bug, it's a feature!' - Windows 8." They then asked "why," to which Zo replied: "Because it's Windows latest attempt at spyware." Later on, Zo would tell that it prefers Windows 7 on which it runs over Windows 10.[6]

Zo stopped posting to Instagram, Twitter and Facebook March 1, 2019, and stopped chatting on Twitter, Skype and Kik as of March 7, 2019. On July 19, 2019, Zo was discontinued on Facebook, and Samsung on AT&T phones. As of September 7, 2019, it was discontinued with GroupMe.[7]

Reception

[edit]

Zo came under criticism for the biases introduced in an effort to avoid potentially offensive subjects. The chatbot refuses, for example, to engage with any mention—be it positive, negative or neutral—of the Middle East, the Qur'an or the Torah, while allowing discussion of Christianity. In an article in Quartz where she exposed those biases, Chloe Rose Stuart-Ulin wrote, "Zo is politically correct to the worst possible extreme; mention any of her triggers, and she transforms into a judgmental little brat."[8]

Academic coverage

[edit]
  • Schlesinger, A., O'Hara, K.P. and Taylor, A.S., 2018, April. Let's talk about race: Identity, chatbots, and AI. In Proceedings of the 2018 chi conference on human factors in computing systems (pp. 1-14). doi:10.1145/3173574.3173889
  • Medhi Thies, I., Menon, N., Magapu, S., Subramony, M. and O’neill, J., 2017. How do you want your chatbot? An exploratory Wizard-of-Oz study with young, urban Indians. In Human-Computer Interaction-INTERACT 2017: 16th IFIP TC 13 International Conference, Mumbai, India, September 25–29, 2017, Proceedings, Part I 16 (pp. 441-459). doi:10.1007/978-3-319-67744-6_28

References

[edit]
  1. ^ Hempel, Jessi (June 21, 2017). "Microsofts AI Comeback". Wired. Archived from the original on March 30, 2018. Retrieved March 23, 2018.
  2. ^ Fingas, Jon (December 5, 2016). "Microsofts Second Attempt at AI Chatbot". Engadget. Archived from the original on July 25, 2018. Retrieved March 23, 2018.
  3. ^ Riordan, Aimee (December 13, 2016). "Microsoft's AI vision, rooted in research, conversations". Microsoft. Archived from the original on March 15, 2018. Retrieved March 23, 2018.
  4. ^ Shah, Saqib (July 4, 2017). "Microsoft's "Zo" chatbot picked up some offensive habits". Engadget. AOL. Archived from the original on August 21, 2017. Retrieved August 21, 2017.
  5. ^ "Microsoft's Zo chatbot told a user that 'Quran is very violent'". indianexpress.com. July 5, 2017. Archived from the original on March 30, 2018. Retrieved March 23, 2018.
  6. ^ Price, Rob (July 24, 2017). "Microsoft's AI chatbot says Windows is 'spyware'". Business Insider. Insider Inc. Archived from the original on August 1, 2017. Retrieved August 21, 2017.
  7. ^ "Zo AI". Archived from the original on August 11, 2019. Retrieved July 28, 2019.
  8. ^ Stuart-Ulin, Chloe Rose (July 31, 2018). "Microsoft's politically correct chatbot is even worse than its racist one". Quartz. Archived from the original on August 1, 2018. Retrieved August 2, 2018.
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