We chat about Joel’s VDP methodology: Value, Diagnosis, and Probability, emphasizing the importance of understanding user needs and business goals. Joel stresses the need for designers to communicate effectively with stakeholders, and we dip into some of the over 300 topics in Joel’s book in a little more detail.
“We we tend to imagine that other people should come to our design world, even though, ironically, the job of, you know, The UX people is to understand other people’s worlds and for us to go there.” – Joel Marsh
(Listening time: 44 minutes)
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]]>Among the topics we discussed were: The complexity of modern services and the complete reliance on infrastructure, as well as the importance of service literacy for leaders.
“Sometimes it’s the first time that [managers] have seen or experienced the service that they’re providing. It’s a bit like a chef basically cooking a meal having never tasted it.” – Lou Downe
(Listening time: 41 minutes)
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]]>Aarathi pushes the importance of accountability, guardrails, and awareness in our decision-making, as well as highlighting the need for organizations to explore potential harms. We discuss how it’s possible to have multiple truths, and the historical context of biases.
“The global social contract that we grew up with has been thrown out of the door” – Aarathi Kristnan
(Listening time: 40 minutes)
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]]>Article one is Six things that slow down your site’s UX (and why you have no control over them) by Tammy Everts.
“You have a lot of control over the design and code for the pages on your site, plus a decent amount of control over the first and middle mile of the network your pages travel over. But when it comes to the last mile – or more specifically, the last few feet – matters are no longer in your hands”
Article two is Fail early: the hidden design principle behind great UX by Niaw de Leon.
“In a way, failing early is an extension of the UX heuristic visibility of system status, which advises us to “present feedback to the user as quickly as possible” in order to create trust through predictable interactions.”
(Listening time: 42 minutes, transcript)
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]]>We work in a complex space, with many complex as well as complicated issues, but making use of systems thinking doesn’t have to be complicated.
“I want a designer to pick up this book and discover some of these practical frameworks and bring it into their work environment as soon as the next week. Straight out of the box” – Sheryl Cababa
(Listening time: 49 minutes, transcript)
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]]>Christina shares her personal journey from corporate roles to entrepreneurship, highlighting the need to separate personal value from professional roles. She encourages us to exploring new opportunities through curiosity and hope, and recognise the value of natural talents.
“You were a person before your role” – Christina Joy Whittaker
(Listening time: 38 minutes, transcript)
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]]>We also discussed the broader implications of algorithmic manipulation, the role of influencers (or “tastemakers”) and the impact of algorithms on us and on businesses.
James and Per also talked about the ethical and accountability challenges of algorithms from a the perspective of designers.
“I Feel like we’re on the cusp of something big. Not sure if it’s something good though” – Oobah Butler
(Listening time: 42 minutes, transcript)
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]]>We delve into the European accessibility directive, and the EN 301 549 European standard which includes a section on user preferences, requiring user settings like dark mode to be respected.
We also explore some practical implementation strategies, such as using CSS variables and testing with tools like Chrome’s experimental forced dark mode.
(Listening time: 36 minutes, transcript)
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]]>Per is currently in preparations to undergo open-heart surgery in about a month’s time, which will also require a few months of rehabilitation. The operation is to fix a heart condition he has lived with since birth. Per has shared more details about the operation in this article: My tender heart and I
James will be taking part in Hatch conference this September and recording an episode of UX Podcast in front of a live audience! Use the discount code UXPODCAST to receive 10% off the ticket price for watching the conference online.
Keep a look-out for Season 3, and Episode 329 of UX Podcast which should be available in your podcast player of choice in the beginning of January 2025.
The post A heartfelt update from James and Per ❤️ appeared first on UX Podcast.
]]>We are already busy with planning the episodes for the next season – which includes content recorded at From Business To Buttons here in Stockholm, plus other new interviews, links shows, even a topic show! And content from Hatch Conference in Berlin.
We will be taking part in Hatch conference this September and recording an episode of UX Podcast in front of a live audience! Use the discount code UXPODCAST you’ll get yourself 10% off the ticket price and join us there.
Keep a look-out for Season 3, and Episode 329 of UX Podcast which should be available in your podcast player of choice from August 9th.
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