درس اللغة الانجليزية

‫لغة انجليزية‬
‫الهدف السئيسي من دزاسة هره المادة‬
‫عىد االوتٍاء مه دراسة ٌذي انمادة‪ ،‬يجب أن يكُن انمتزبص قادرا عهى‬
‫استعمال انُثائق انتقىية انمحزرة بانهغة االوجهيزية َتطُيز نغتً‬
‫االوجهيزية نهتُاصم مه خالنً شفٍيا َ كتابيا ‪.‬‬
‫‪.‬‬
‫‪TAG0720/ CYCLEII‬‬ ‫‪ANGLAIS‬‬ ‫»‪«PROPRIETE CNEPD‬‬ ‫‪PAGE 1‬‬

LEÇON N°01 : ORTHOGRAPHE ANGLAISE ET
PRONONCIATION
OBJECTIF DE LA LEÇON N°01: A l’issue de cette leçon le

stagiaire doit être capable de développer l’expression orale et écrite
en anglais.
PLAN DE LA LEÇON N°01 :
INTRODUCTION
I- LES VOYELLES ANGLAISES
II- LES DIPHTONGUES ANGLAISES
III- LES TRIPHTONGUES
IV- LES CONSONNES ANGLAISES
TAG0720/ CYCLEII ANGLAIS «PROPRIETE CNEPD» PAGE 2

INTRODUCTION :
L'orthographe anglaise n'indique pas la prononciation. La

même lettre représente souvent des sons différents et le même son est
aussi souvent représenté par des lettres, ou groupes de lettres
différents. De plus, de nombreuses lettres ne se prononcent pas du
tout.
Par exemple la lettre a est prononcée différemment dans

chacun des mots suivants :
Cat ] kӕt [, cart ] k:t[, wash wo , talk ] tɔ:k :

Came ] keim [, chocolate ] tɔkɔl:t, an ] ən[
Les lettres soulignées dans les mots qui suivent ne sont pas
prononcées :
Cupboard ]kbəd[, raspberry ] ra:zbri[, knife ] naif [ ,climb ] klaim

[,
listen ] lisn [, daughter ] dɔ:tə [
L'alphabet phonétique :
L'alphabet phonétique permet de transcrire la prononciation. En

plus des 26 lettres de l'alphabet ordinaire. Il dispose de symboles
supplémentaires nécessaires à la transcription de tous les sons émis
en langue anglaise.
Pour les voyelles, ces symboles sont :
1) i: , 2) i , 3) e , 4) æ , 5) a: , 6) o , 7)  ɔ : 8) u ,
9) u: , 10) Λ , 11)  ə: , 12)  ə ,
Pour les consonnes, les symboles nouveaux sont :
1) θ , 2) ð , 3) , 4) t, 5) ჳ, 6) dჳ, 7) Ϧ,

Remarques importantes :
1- On ne sert jamais de majuscules en phonétique.
Exemples: London ] lΛndən [ , John Bull ] dჳɔnbul [
2- Ne pas écrire la phonétique liée comme l'écriture cursive

ordinaire, mais en séparant les symboles.
Exemples : green ] gri:n [ , believe ] bili:v [
3- La syllabe accentuée est indiquée en la faisant précéder

d'un accent.
Exemples : answer ] a:nsə [ , tobacco ] təbækou[ , afraid ] əfreid

[
Il est essentiel d'étudier correctement et attentivement
l'ensemble des symboles utilisés dans l'alphabet phonétique. Il y sera
fait appel à chaque jour qu'une difficulté majeure ou spécifique
surgira en matière de prononciation et d'orthographe.
I- LES VOYELLES ANGLAISES :
Il existe en anglais deux voyelles ] i[ que nous représentons.

- par ] i: [ = voyelle longue comme dans le mot arabe ] ‫[ ِفي‬
- par ] i [ = voyelle brève comme dans le mot arabe ] ‫ِ]مه‬
Les symboles suivis de deux points indiquent des voyelles longues.
]i: [ comme dans ] si:t [ = seat
En orthographe ordinaire, se son s'écrit fréquemment ]ee[ ou ] e[.
Exemples : see ] si: [, green ] gri:n [, feet ] fi:t [, tree ] tri: [,
knee ] ni: [, be ] bi: [, cedar ] si:d [, eve ] i:v [,

fourteen ] fɔ:ti:n [

Mais il s'écrit aussi ] ea [,] ie [,] ei [, et ] i [
Exemples : tea ] ti: [, dream] dri:m [, eat ] i:t [ , meat ] mi:t[ field
] fi:ld [ , believe ] b'ili:v [ , celling ] si.liϦ[, machine ] ma' i:n[
EXERCICE de lecture :
Lisez la liste des mots suivants en prononçant le son ] i [

correctement, n'oubliez pas que c'est une voyelle longue.
Keep ] ki:p [ Clean ] kli:n [ leaf ] li:f [

Leap ] Li:p [ feed ] fi:d [ keen ] ki:n [
Seek ] si:k [ neat ] ni:t [ weak ] wi:k [
Seep ] si:p [ geese ] gi:s [ leak ] li:k [
sleep ] sli:p [ cease ] si:s [ lean ] li:n [
need ] ni:d [ fleet ] fli:t [ mean ] mi:n [
lead ] li:d [ sheep ] i:p [ seed ] si:d [
: [sit ] comme dans sit [ i ]
ORTHOGRAPHE :
Les lettres i et y se prononcent i l'orsque

elles sont brèves.
Exemples : Lift ] lift [, mix ] miks [, pity ] 'piti [ , syrup ]'sirp [

physics ] fiziks [, chicken ]tikin [
La lettre e (et parfois a ) se prononcent ] i [ dans un
grand nombres de syllabes non accentuées.
Exemples : begin ] bigin [, beside ] bisaid [, prepare ] pripeə [ ,

remember ] rimembə [ , december ] disembə [
horses ] hɔ:siz [ , mistresses ] mistrisiz [ ,
village ] vilidჳ [ , cabbage ] kæbidჳ [
Aussi dans les présents et participes passés, finissant par ied, et
ceux dont le ed est précédé de t ou d.
Exemples : married ] mærid [, buried ] berid [, carried ] kærid[

visited ] vizitid[, parted ]paitid [ , needed ] ni:did [ ,
Moulded ] mouldid [ , etc…
Exercice de lecture :
sit ] sit [ skin ] skin [ win ] win [

lip ] lip [ sick ] sik [ Link ] link [
cliff ] klif[ live ] liv [ silly ] sili [
sin ] sin [ king ] kiϦ[ lily ] lili [
limb ] lim[ miss ] mis [ English ] iϦgli [
fit ] fit [ mix ] miks [ Mers ] misiz [
it ] it [ slim ] slim [ Fifty ] fifti [
fish ] fi [ ship ] ip [ Women ] wɔmin [
sing ] siϦ [
Exercice de lecture sur ] i:[ et ] i [ :
leave ] li:v [ seep ] si:p [ ceiling ] si:liϦ [

live ] liv [ sip ] sip [ easy ]i:zi [
lead ] li:d [ eat ] i:t [ easily ]i:zili [
lid ] lid [ it ] it [ believe ] bili:v [
Leap ] li:p [ feet ] fi:t [ secret ] si:krit [
lip ] lip [ fit ] fit [ sea-sick ] si:sik [
seek ] si:k [ leak ] li:k[ Leaving ] li:viϦ [
sick ] sik [ lick ] lik [
sheepskin ] 'i:pskin [
sleep ] sli:p [ sheep] i:p[
meaning ] mi:niϦ [
slip ] slip [ ship ] ip[
] e [ comme dans set ] set [ :
Cette voyelle ressemble au ] e [ français du mot "été"

Orthographe :
Ce son e est souvent représenté par la lettre e

e
Exemples: bed ] bed [ , ten ] ten [ , red ] red [, very ] veri [
empty ] emti [ ….etc
Ce son peut être aussi representé par ] ea [ comme dans les

exemples suivants : head ] hed [ , bread ] bred[ ,breakfast ]brekfast [
threat ] θret [ , meadow ] medou [ ... etc
Exercice de lecture:
let ] let [ egg ] eg [ west ] west [

left ] left [ get ] get [ vest ] vest [
leg ] leg [ wet ] wet [ yes ] jes [
Exercice de lecture sur ] i[ , ] i [ et ] e [ :
lead ] li:d [ sleep ] sli:p [ leap ] li:p [

lid ] lid [ slip ] slip [ lip ] lip [
led ] led [ slept ] slept [ leapt ] lept [
seek ] si:k [ eat ] i:t [ seen ]si:n [
sick ] sik [ it ] it [ sin ]sin [
said ] sed [ ate ] et [ set ] set [
] æ [ comme dans cat ] kæt [ :
Orthographe :
Ce son est toujours représenté par la lettre a
Exemples : hat ] hæt[ , cap ] kæp [, pan ] pæn[ , back ] bæk [ ,

black ] blæk[ , man ] mæn [, bag ] bæg[ , catch ] kæt  [ etc….
Exercice de lecture : glad ]glæd [, fact ] fækt[ , map ] mæp [

cab ]kæb [, van ] væn [, lad ] læd [, sat ] sæt [, mad ] mæd [

] a: [ comme dans caim ] ka:m [ :
a devant un L muet se prononce ] a : [
a se prononce ordinairement a : dans une syllabe accentuée.

r
Exemples : arm ] a:m [ ,dark ] da:k [ ,farm ] fa:m [ ,heart ] ha:t, [
large ] la:dz [ ,yard ] ja:d [ ,car ] ka: [ ,cigar ] siga: [ Caif ] ka:f [
, classe ] kla:s [, sharp ] a:p[, glas ] gla:s [ , guard ] ga:d [,
mast ] ma:st [ , art ] a:t [
Exercice de lecture sur ] æ [ et ] a: [ :
lad ] læd [ match ] mæt [ massage ] 'mæsa:ჳ[

lard ] la:d [ march ] ma:t [ back-yard ] bækja:d[
mash ] mæ [ cat ] kæt [ fat-calf ] fætka:f[
marsh ] ma:  [ cart ] ka:t [ gladheart ] glædha:t [
] ɔ [ not ] nɔt [ :
Orthographe :
La lettre o , lorsque e a un son bref, et a la lettre précédé
de w se prononcent souvent ɔ
Exemples : knot ] nɔ [ ,hot ] hɔt [ ,clock ] klɔk [ ,across ]a'krɔs [,

fond ] fɔnd [ ,donkey ] dɔnki [ ,what ]wɔt [ , watch ] wɔt [ ,
wash ] wɔ: [ , wander ]wɔndə [ , want ] wɔnt [

cost ] kɔst [ fog ] f ɔg [ lot ] lɔt [

cough ] kɔf [ fox ]fɔ ks [ on ]ɔn [
cod ]kɔd [ god ] gɔd [ shop ] sɔp [
dog ] dɔg [ long ] lɔϦ [ soft [sɔft]
song ] sɔn [
]ɔ : [ comme dans saw ] sɔ : [
aw et au se prononcent généralement ] ɔ: [
or (suivi ou non de consonne) et a (suivi d'un I final ou d'un I et
d'une consonne) se prononcent souvent ] ɔ :[
Exemples : saw ]sɔ: [, draw ] drɔ: [, canght ] kɔ:t [

autumn ]ɔ:təm [, August] o:gəst [, saucer ]s'ɔ:sə [ etc…
for ] f ɔ: [, born ] bɔ:n [, morning ] mɔ:niϦ[
all ] ɔ:l [, corner ] kɔ:nə[, always ] ɔ:lwəz[
also ] 'ɔ:lsou[ , chalk ] tɔ:k [, george ] dzɔ:dz [
cause ] kɔ:z [ walk ] wɔ:k [

form ] fɔ:m [ shore ] ɔ: [
lard ] lɔ:d [ lawn ] lɔ:n [
cork ]kɔ:k [ four ] fɔ: [
Exercice sur ] ɔ [et ] ɔ : [ et sur ] a: [ et ] ɔ: [
cock ] kɔ k [ lot ] lɔt [ cart ] ka:t [ Far ] fa: [

cork ] kɔ:k [ lard ] lɔ:d[ court ] k ɔ:t [ Four] f ɔ: [
not ] nɔt [ clod ] klɔd [ farm ] fa:m [ Park ] pa:k [
naught ] nɔ:t [ claude ] klɔ:d[ form ]f ɔ:m [ pork ] p ɔ:k [

] u [ comme dans le mot arabe ] ‫[ يى‬
La lettre u se prononce aussi ] u [ dans certains mots.
oo , suivis de K , out aussi le son ] U [
Exemples: put ] put[ , full ] ful [, bull ] bul [, book ] buk [,

hook ]luk [, foot ]fut [,good ] gud [
EXERCICE de lecture:
good ] gud [, cook ] kuk [, shook ] uk [
wood ] wud[ , look ] luk [, bush ] bu [

 U :  comme dans le mot arabe ]
‫[ زوما‬
La lettre u se prononce parfois ] U : [ ou ] ju: [
Exemples : rule ] ru:l[, prune ] pru:n[, june ]dჳu:n [

true ] tru:[, due ] dju:[ , mute ] mju:t [, huge ]hju.dჳ [
oo (non suivis de r ou K) se prononcent généralement ] u: [ et
souvent aussi la lettre o
Exemples : moon ]mu:n[ ; noon ]nu:n [; soon ] su:n[, roof ] ru:f[,
food ] fu:d[; zoo ] zu: [, : flu ]flu: [, soup ]su:p [

moon ] mu:n [ , soon ] su:n[ , shoot ] u:t[, too ] tu: [
] Λ [ comme dans up ]Λ p [

C'est l'un des deux sons brefs de la lettre u
Exemples : cup ] kΛp[ , sun ] sΛn [, bus ]bΛs[ , fun ] fΛn [,
La lettre o se prononce parfois Λ
Exemples : come ] kΛm[ , son ] sΛn[, love ] lΛv[, one ]wΛn[,

one ]wΛn[, glove ]glΛv [, confort ] kΛmf ət [,
mother ] mΛðə [.
Le groupe ou se prononce parfois ]Λ [
EXERCICE de lecture:
Luck ] lΛk [ Slum ] slΛm [ Young ]jΛϦ [ music ]mΛsk [

Cut ] kΛt [ Cump ]kΛmp[ Lung ] lΛϦ [ numb ] nΛm [
Gun ] gΛn [ Sum ]sΛm [ Mach ]mΛt [ money]mΛni [
] ə[ comme dans forget ] fəget [
Cette voyelle ne s'emploie jamais dans une syllabe accentuée.
Exemples : banana ]bəna:n∂ [, monotonons ]mənɔtənəs [,

breakfast ]brekfast [, policeman ] pəli:sman [,
again ] əgen [.
Les lettres a , e , o et u , se prononcent

fréquemment ]ə[ dans une syllabe non accentuée et tout
particulièrement dans les préfixes et suffixes.
Exemples : about ] əbaut [, answer ] a:nsə [, forgive]f əgiv [,

circus ] sə: kas [

Les lettres i; et y peuvent aussi se prononcer] ə [ dans les mêmes
conditions.
Les finales non accentuées en er , ar , or , o ,

ur
ur se prononcent ] ə [. Il en est de même pour celles en ous
e
, on , a , ion et as etc….
n
Exemple : ‫ض‬ butcher ] butə [, sugar ] ugə [, doctor ]doktə [
neighbar ]neibə[, litérature] litritə[, enormous ]inɔ:məs [,
permission ] pəmi∂n[, religion ] rilidzan[,
important ] impɔ:tant[.
Les articles the et a se prononcent ] ð∂ [ et ] ∂ [ devant une

consonne.
Clever ]klevə [ england ]iϦgl∂nd [ number ] nΛmbə[

Common ] kɔmən [ Compass ]kΛmpə[ summer ]sΛmə [
Consider ] kɔnsidə [ colour ] kΛlə [ wonder ] wΛndə [
] ə:[ comme dans first ] fə:st [
Ce son est toujours représenté par une voyelle (on 2 voyelles)
suivie de r
Exemples : person ] pə:sn [ , nurse ]nə:s [ , surface ]sə:fis [ aussi

, , et et biens que moins fréquemment.
ir ea or
r
Exemples : girl ]ga:l[ , earth ] ə: [ , work ] wə:k [

firm ] fə:m [ first ] fə:st[ earn ] ə:n [ worst ] wə:st [

learn ] lə:n [ shirt ] ə:t [ firm ] fə:m [ nerve ] nə:v [
sir ] sə: [ surf ]sə:f [ worm ] wə:m [ verse ] və:s [
Le son de voyelle ] a [ ne s'emploie pas seul en anglais et ne

sert qu'à former les deux diphtongues ] ai [ et ]au [
Il en est de même pour le son de voyelle ] o [ qui entre

seulement dans la composition de la diphtongue ] ou [, et du son ] ε [
dans la diphtongue ] ε∂ [
II- LES DIPHTONGUES ANGLAISES :
Un diphtongue est un double son de voyelle. Les deux sons de

voyelles ne sont pas juxtaposés, mais on glisse du 1er au 2ème d'une
manière continue.
Il existe en anglais neuf (09) diphtongues, chacune représenté

en phonétique par les deux symboles des voyelles qui les composent.
Ce sont :
]ai [, ] au [, ]ei[ , ]ou[ , ] ɔi [ , ]ia[ ,]ε∂[ ,]ua[ , et ]ɔ∂[
Sur ces 9 diphtongues] ei [ , ]ou[, ] ∂i [ et ] ∂u [ sont celles

qui se rencontrent le plus fréquemment en anglais.
] ∂i [ comme dans fly ]fl∂i [ :
Ce son de diphtongue est presque toujours représenté par les

lettres ] i [ , on ] y [ , en orthographes ordinaire et quelques fois par
]ie [ et ]ei [ .
Exemples :
write ] rait [ , china ] tainə [, guide ] gaid [ night ] nait [
sky ] skai [, spy ]spai [

EXERCICE de lecture :
my ] mai [ why ] w∂i [ Wine ] w∂in [ either ] ∂iðə [

like ] laik [ wide ] waid [ Right ] rait [ cycle ] saikl [
white ] wait [ wife ] waif [ Blind ] blaind [ shy ] ai [
tie ] tai [
] au [ comme dans now ] nau [
Ce son est très souvent représenté par les lettres ] ou [ et aussi

] ow [
Exemple : house ]haus [, sound ]saund [, south] sau [

brown ]braun [ , crown ]kraun [ , town] taun [
mouse ] maus [ scout ] skaut [ bow ] bau [

cow ] kəu [ out ] aut [ found ] faund [
cloud ] klaud [ gown ] gaun [ count ] kaunt [
] ei [ comme dans name ]neim [
Ce son de diphtongue est ordinairement représenté par la lettre ]a [

et quelques fois aussi par ] ei [ et ]ey [ et ] ai [ ou ] ay [
Exemples : bake ] beik[, shape ] eip [ , slate ]sleit [ , aid ] eid [ ,

wait ] weit [ , stay ] stei [ , way ] wei [ , eigh ] eit [ ,
neighbour ] neibə [ , grey] grei [
aim ] eim [ claim ] kleim [ lay ] lei [ shave ]eiv [

cake ] keik [ fame ] feim [ safe ] seif [ snake ] sneik [
case ] keis [ gain ] gein [ shade ] eid [ weight] weit [

Exercice sur ] e[ et ]ei[:
get ] get [ wet ] wet [ let ] let [ met ] met [

gate ] geit [ wait ] weit [ late ] leit [ mate] meit [
Exercice sur ] ai [ et ]ei [ :
clumb] klaim [ fight ] fait [ Line ]lain [ Like] laik [ why ]wai [
claim ] kleim [ fate ] lake ] lein [ lake] leik [ way] wei [
feit [
] ou [ comme dans go ]gou [ :
Ce son s'écrit le plus souvent o , mais est aussi
fréquemment représenté par les lettres oa , ou par ow .

Parfois aussi ]ou[ et ] oe[
Exemples : boat ] bout [ , blow ]blou [, old ] ould [ bone , boun

scope ] skoup [ , soap ] soup[ , to row  rou [, oak ]ouk [ ,dough ]
dou [, joe ]dzou [, toe ] tou [ , poultry ] poultri [
cost ] koust [ nose ] nouz [ smoke ] smouk [ zone ] zoun [

float ] flout [ phone ]foun [ snow ] snou [ coke ]kouk [
know ]nou [ slow ] slou [ soak ] souk [ code ] koud [
Exercice sur ] ou [ , ] ɔ : [ et ] u: [ :
boat ] bout [ mode ]moud[ sow ] sou [ coat ] kout [

bought ] bɔ:t [ maud ]mɔ:d [ saw ]sɔ: [ caught ] kɔ:t [
boot ] bu:t [ mood ] mu:d [ soon ] su:n[ cool ] ku:l [

] ɔi [ comme dans boy ]bɔi [
Ce son est toujours représenté par ] oi [ et ] oy [
Exemple : join ] dჳɔin [ , boil ] bɔil [ , joy ] dჳɔi [ , oil ] ɔil[,

toy ] tɔi[, choice] tɔis[, voice ]vɔis [
coin ]kɔin [ destroy] dis'tɔi [ void ]vɔid [ loin ] lɔin [

noise ]nɔiz [ foil ] fɔil [ loyd ] lɔid [ moist]mɔist [
Exercice sur ]∂i [et ] ɔi[:
buy ] bai [ Kind ]kaind [ nice ] nais [ line ] lain [

boy ]bɔi [ coin ] kɔin [ noise ]nɔiz [ loin] lɔin [
] iə [ comme dans fear ] fiə [ :
Ce son s'écrit le plus souvent ] ear [ ] eer [ ou ] er [ .
Exemples : hear ] hiə [ , tear ] tiə [, beer ] biə [ , cheer ] tiə [ ,

hero ] hiərou[, here ]hiə[, zero ] ziərou [
ear ]iə [ fierce ] fiəs [ mere ] miə [ leer ] liə [

clear ] kliə[ near] niə [ grear ] giə [ shear ] iə [
fer ]fiə [ sneer ] sniə [ queer ] kwiə [ smear ] smiə [
] εə [ comme dans mare ] mεə[ :

Ce sont s'écrit le plus souvent en orthographe ordinaire ]air [ et ]
are [ et aussi ]ear [ , dans certains mots.
Exemples : chair ]tεə[ , dairy ] 'dεəri [ , hair ]hεə [,pair ]pεə[ ,

rare ]rεə [, dare ]dεə [, hare ] hεə [ , spare ]spεə [
swear ]swεə [ , tear ] tεa [, pear ] pεə [ ,wear ] wεə [
air ] εə [ fare ] f εə [ square ] skwεə [ scare ] skεə [

care ]k εə[ share ]  εə [ where ] wεə [ claire ] kiεə[
]uə [ comme dans poor ]puə [
Cette diphtongue, pas fréquente en anglais, s'écrit le plus

souvent ] oor [ et ] ure [
Exemples : endure ]in'djuə [, jury ]'dჳuəri [, ensure ]in'uə [

cure ]kjuə [, fewer ] fjuə [ , moor ]muə [
] ɔə [ comme dans floor ]flɔə [
Cette diphtongue n'est pas indispensable car elle peut être remplacée
par le son de voyelle ] ɔ: [ : elle est souvent représentée par les
lettres ] oar [ ou ] ore [
Exemple : board ] bɔəd [ , roar ]rɔə [ , store] sɔə [ , car ] kɔo [ ,

Shore ] ɔə [ , snore ]snɔə [ , more ]mɔə [ , soar]sɔə [
Exercice sur ] ɔ: [ et ] ɔə [:
sauce ]sɔ:s[ drawn ] drɔ: [ flaw ]flɔ: [ daw ] dɔ: [

source] ɔəs [ drawer ]drɔo [ floor ]flɔə [ door ] dɔə [

Les mots du bas peuvent se prononcer comme ceux du haut
(source ] sɔ: [ par exemple). Mais la réciproque n'est pas vraie et les
mots du haut ne peuvent pas se prononcer avec ] ɔə [.
III- LES TRIPHTONGUES :
Une triphtongue est un triple son de voyelles prononcées dans une

seule émission de voix. Les triphtongues anglaises s'obtiennent en
ajoutant ]ə [ à une diphtongue.
Les principal triphtongues sont ]aiə [ et ]auə [. Il existe également les

triphtongues ] eiə [ , ]ɔiə [, et ]ouə[, mais elles se rencontrent
beaucoup moins fréquemment que les deux précédents.
] aiə [ comme dans tire ]

raiə[
Elle s'écrit de nombreuses manière mais le plus souvent ]ia [ou]ire [.
Exemples : dial ]daiəl [, diamond ] 'daiəmand [ ,

enquire ]inkwaiə [ , désire]dizaiə [, iron ]arən[,
liar]laiə[
]auə [ comme dans flower ] flauə [
Cette triphtongue est représentée le plus souvent par ] owe [

ou ] ou [
Exemple : power ]pawə [ , flour]flauə [ , tower ] tauə [ .
] eiə [ , ] ouə [ et ] ɔiə [
Exemples : prayer] preiə [ , slower]slouə [, soya ]sɔiə [

Fire ]faioə [ lion ]laiən [ wire ] wəiə [ payer  'peiə

player pleiə  lower ] louə hour ] əuə [ towel  tauəl 
[
IV- LES CONSONNES ANGLAISES :
] p [ comme dans part ]pa:t [ :
La lettre ] p [ se prononce ordinairement ] p [.
Exemples : paper ] 'peipə [ , pipe ]paip [ , puppy] pΛpi [ .
Mais ] p [ est généralement muet dans les mots commençant

par ] pt [, ]pn [ et ]ps [.
Exemples : pneumatie ]nju'mætik [ , psychology ] sai'kɔledჳi [ ,

cupboard]kΛbəd [ , empty ]' emti [ , pear ] pεə [ ,
pig ] pig [ , pain ] pein [ , pen ] pe:n [, pan ] pæn [ ,
pet ] pet [ , put ] put [ , paint ] peint [ .
]b [ comme dans bed ]bed [ :
La lettre b se prononce habituellement b
Exemples : bread ]bred [ , blind ] blaind [ , boat ] bout [ ,

baby ]beibi [
Cette lettre b est cependant muette dans les mots se
terminant en mbb et dans leurs dérives, ainsi que devant t

n
dans certains mots.

Exemples : lamb ]læm [ , climb ] klaim[, thumb ] Λm [
plumber] plΛmə [ ,bebt ]det [ , doubt ] daut [ ,
subtle ] sΛtl [ .
bag ] bæg [ bus ]bΛs [ bomb] bɔm[ bake ]beik [ beam]bi:m[

back] bæk [ black ] blæk [ book ] buk [ bone] bean ] bi:n [
boun [
] t [ comme dans ten ] ten [
La lettre ] t [ se prononce ordinairement ] t [
Exemples : tap ] tæp [, ten ] ten[, town ]taun [, tart ] ta:t [
Le son ]t [ est exceptionnellement représenté par ] th [, dans

certains mots et aussi par ] ed [ après certains consonnes sourdes.
Thames ]temz [, thomas ]tɔməs [ , anthony] ætani [
La lettre ]t [ est muette dans les finales en ] stle [ et ] sten [
Exemples : castle ] ka:sl [, fasten ] 'fa:sn [ , listen ] lisn [ ,

often ] ɔ:fn [
Exercice de lecture : tip ] tip [ , tea ] ti: [ , time ] taim [ , tie ] tai [
twing ]twig [, top ] tɔp [ , too ] tu: [ , tyre ]taiə[,tide ]taid[ , tub ]
tΛb [ ,
]d [ comme dans day ] dei [
La lettre ]d [se prononce ] d [
Exemples: desk ] desk [ , dog ] dɔg [ , do ] ou [
Cette lettre est muette dans certains mots.

Exemples : handsome ] hænsam [, grandfather ]grænfa:ðə[ ,
Wednesday ] wenzdi [
Prononciation du ] ed [ du prétérit et du participe passé
Le ]ed[ prétérit est du participe passé se prononce ]id [ après

]t [ et un ]d [.
Exemples : divides ]divaidid [, visited ] vizitid[, ended ]'endid [,
Autrement , ce ed
se prononce toujours ] t [ ou ]d [ ,
à savoir :
- ]t [ après une consonne sourde, c'est-à-dire après (p), (k), (f),

(o) (s) ou (h )
- ] d [ dans tous les autres cas.
Exemples : brushed ] brΛt [ , picked ]pikt [ , pressed ] prest [

phoned ] pound [ , loved ] lΛvd [ , hanged ]hæϦgd [
Exercice de lecture sur son (d) :
dark ] da:k [ deep ]di:p [ die] dai [ dust ] dΛst [

deaf ]def [ dove] dΛv [ dig] dig [ daddy ]dædi [
k comme dans cat ]kæt[ :
La lettre ]k [ se prononce] k [ .
Exemples : kick ]kik [, king ] kiϦ [ , book ] buk [
La lettre ]c [ se prononce également ]k [, lorsqu'elle est suivie

de ]a [, ] o[,] u[, ou d'une consonne ainsi qu'en position finale.

Exemples : cap ] kæp [ , code ]koud [ , cup]kΛp [
clever ] klevə [ , magic ] 'mædჳik [
]ch [ , se prononce également ]k [ , dans certains mots.
Exemples : chemist ]'kemist [, orchestra ] ɔ:kistrə [, school ]sku:l [
]qu [ se prononce ordinairement ] kw[ mais parfois aussi ] k[
Exemples : quick ] kwik [ , quite ]kwait [ , enquire ]inkwaiə [

quay ]ki: [
] x [ se prononce ]ks [en syllabe accentuée ou devant une

consonne.
Exemples : fox ]fɔks [, tax ]tæks [, excellent ]eksələnt [,

Exercise ]eksəsaiz [, exploit ]eksploit [
La lettre k est muette dans les mots commençant par kn :
Exemple : knownou, knife naif , knotnɔt , etc…..
coat ] kout [ cook ]kuk [ six ]siks [ Christmas

queen ] kwi:n [ kanowledje ]krismas [
cake ]keik [ ]'nɔlidჳ [ conquer
] 'kɔϦkə [
g comme dans go gou :
La lettre g , suivie de a, o, u , ou d'une consonne, ainsi

qu'en position finale se prononce ordinairement g.
Exemples : goat ] gout[, grass]gra:s [, pig ]pig [ , good ]gud [
Aussi devant e, et i dans certains mots

Exemples : gertrude g ə:tru:d , geese ] gi:s [ , hungerhuϦgə 
gift ] gift [ , girl ] gə:l [ , begin ]bigin [
ex [ suivi d'une voyelle accentuée se prononce ordinairement ] igz[.
Exemples : exact ]ig'zækt [, exam ]igzæm [, exaggerate

igzæ dzareit
La lettre g est muette dans les mots commençant par gn
Exemples : gnarled ]na:ld [ , gnat ]næt[, gnaw ]nɔ: [
gone ] gɔn [ guard ] ga:d [ glad ]glæd [ bag bæg

gun ]gΛn[
Gum ] gΛm[ gleam ]gli: [ glove glΛv
] f [ comme dans foot ]fut [ :
Les lettres ] f [ , ]ph [ et parfois ]gh [ se prononcent ]f [
Exemples : fit ]fit [ , fifteen]fifti:n [ , phrase]freiz [,

photograph ] foutəgra:f [ , phantom]fæntam [
rough ]rΛf [ , enough] inΛf [, laugh ]la:f [
Fate ] feit [ phone ]foun [ fit ]fit [ draught dra:ft

foot ]fut [ half ] ha:f [ though ] tΛf [ first ] fə:st 
] v [ comme dans vest ]vest [ :
Le son v est représenté par la lettre V :

Exemples : velvet ] velvit [ , vase ]va:z [ , five ] faiv [,
save ]seiv [ ,valve ] vælv [ , vivid ] 'vivid [ .
]  [ comme dans thin ] in[ ] ‫ث‬ [:
][ est l'un des deux sons du "th" anglais ]th[ se prononce ]  [
au début et à la fin d'un mot et à l'intérieur des mots qui ne sont pas
d'origine germanique(exception faite des pronoms commençant
par]th [ et quelques autres mots).
Exemples : thik ]ik [,thank ] ænk[, thumb] Λm [, month ] mΛn

[ path ]pa: [ , south ]sau [ , mathematics ] mæmætiks [ ,
method] mead [
thief ] i:f [ thin ] in [ north ]nɔ:  [ bath ]ba:  [

thirst ] ə:st [ third ] ə: d [ mouth ] mau enthusiasm
[ ]inu:ziæzm [
] ð [comme dans this ] ]ðis [ , ]‫ [ ذ‬:
]ð [ est le deuxième son du th anglais.
]th [ se prononce ]ð [ , dans les pronoms commençant par

ces lettres et à l'intérieur des mots d'origine germanique.
Exemples : they ] ðei [ , that ] ðæt [ , then ] ðen [

father ] fa: ə ð ə[, weather ]'weðə [

this ] ðis [ those ] ðouz [ though ]ðou [
there ]ðεə[ thus ] ðΛs[ mother ]'mΛðə [
] s [ comme dans sun ] sΛn [ :
La lettre S se prononce toujours ] S[ au début d'un mot.
Exemples: six ]siks [, source ] sɔ:s [, sir ] sə: [
Au milieu ou, à la fin d'un mot, ]s [ se prononce parfois ] s [,

parfois ]Z [ On l'apprendra à l'usage car il n'existe pas de règle
simple à ce sujet.
] z [ comme dans nose ] nouz [ :
La lettre ] z [ se prononce ] z [ .
Exemples : zoo ] zu[, zebra ]zi:brə [ , zero ]ziərou [ se prononce

aussi ] z [ :
Le ] s [ du pluriel et de la 3ème personne du singulier de l'indicatif

présent.
Exemples : bees ]bi:z [ , (he) sees ]si:z [ , brushes ] brΛiz [

does ]dΛz [
Le ] s [ dans et a la fin de nombreux mots.
Exemples : praise ]preiz [, busy ] bizi [ , his ]hiz [, Mrs ]misiz [
Le ]x [ en début de mots.
Exemples : xavier ] zeiviə [ , xylophone ] zailəfoun [

Exercise de lecture :
zoo ]zu: [ sneeze ]sni:z [ buses ]bΛsiz [ misery ]mizəri [

please ]pli:z [ cheese ]t i:z [ kisses ]kisiz [ zinc ] ziϦk [
]  [ comme dans ship ] ip [ ] ‫ش‬ [
] sh [ se prononce ]  [
Exemples : shape ] eip [, dish ]di [ , fish ]fi [ , si ] ci[

] sci [ , ] ti[ ,se prononcent souvent ]  [
Exemples : version ]və:ən [ , official ] ə'fiəl [

conscience ]' kɔnəns [ , friction ] frikən [
]ch [ et ] tch [ se prononcent d'ordinaire] t [ .
Exemples : china ]tain [ , teacher ]ti:tə [, catch ]kæt [

fetch ] fet [
shop ]  ɔp [ shy ] ai [ chair ] t εə [ station ] steiən [

shut ] Λt [ chope ]top [ church ]tə:t [ nation ] neiən [
] ε [ comme dans pleasure ] 'pleჳə [ = ]j français [ :
] s [ et ] si [ se prononcent ] ჳ [ dans de nombreux mots :
Exemples : leisure ] 'leჳə [ , invasion ] inveiჳan[,
La lettre ] j [ et ] g [ devant ] e[ ,] i [, ou ] y [ se
prononcent ordinairement ] dჳ [ = ] ‫ [ ج‬en arabe.

Exemples : joy ] dჳɔi[, japan ] dჳ∂pæn[, ginger ] 'dჳindჳə [,
gymnastic ] dჳim'næastik[
Exercice de lecture : Treasure]'tereჳə [, jam ] dჳæm[, john ] dჳɔn[

james ]dჳeimz [, judge ]dჳndჳ [, george ]dჳɔidჳ[, jean ] dჳi:m [ ,
gentle ]'dჳentl [
] r [ comme dans red ] red [ :
Le son] r [ est toujours représenté par la lettre ] r [
Exemples : rich]rit [ , rope ] roup [ , rain ] rein [, write ] rait [
La lettre ] r [ ne se prononce pas lorsqu'elle est suivie d'un

son de consonne.
Exemples : bird ]bə:d [, farm ] fa:m [, particularly]patikjulali [
Elle ne se prononce pas en fin de mot, sauf lorsque le mot

suivant commence par un son de voyelle et qu'il y a liaison avec ce
dernier.
Exemples : poor ]puə [, fire ] faiə [ , far ]fa: [, letter ]letə [, … etc
Do it for me ]du it fəmi: [,

Do it for us ] du it fərΛs [,
dream ]dri:m [ dry ]drai [ drive ]draiv [ road ]roud [

dress ]dres [ drop ] drop [ rat ]ræt [ railroad ]reilroud [
Bien que la lettre] r [ non suivie de voyelle ne se prononce

pas, elle Exercise cependant une influence sur la prononciation elle
indique souvent un allongement de la voyelle précédente ou un ] ∂ [
final.

Exemples :
pot ] pɔt [ shot ] ɔt [ beard ]biəd [ moor ] muə [

port ]pɔ:t [ short ] ɔ:t [ pear ]pεə [ care ] kεə [
glare ]glεə [ stair ] stεə former armchair

guard ] ga:d [ purse ]pə:s [ ]'fɔ:mə [ ]'a:mtεə [
murder cardboard ]
]ˊmə:də [ 'ka:dbɔ:d [
] h [ comme dans hot ]hɔt [ = ] ‫[ هـ‬
La lettre h se prononce ] h [
Exemples : hive ] haiv[ , hole ]houl [, house] haus [
]h [ peut disparaître dans une syllabe inaccentuée :
Exemples : shepherd ]'epəd [, vehicle ] 'vi:kl [, exhort ] ig'zɔ:t [

exhibition ] eksi'biən [, nothingham ] 'nɔtiϦem [
forehead ] 'fɔrid [ etc……..
home ]houm [ Half ] ha:f [ hand [

Hair ]hεo [ ham ]hæm [ hænd[ hard head ]hed [
perhaps hill [ hiə [ [ ha:d [ Heart ]ha:t [
]pohæps [ here ] hiə [ hypocrisy
]hi'pɔk:rəsi [
] m [ comme dans man ] mæn [

La lettre ] m [ se prononce ] m [.
Exemples : moon] mu:n [ , mother ] mΛðə [ , map ] mæp [
] n [ comme dans no ] nou [ :
Le son ]n [ est représenté par la lettre ] n [

Exemple : nun ] nΛn [ , noon ] nu:n [ , name ] næm [
mouth ]mauθ [ timid ] 'timid [ mouse ] maus[

north ] nɔ :θ [ honey ] 'hΛni [ nice ] nais [
] Ϧ [ comme dans sing ] siϦ [
Le groupe ] ng [ se prononce ] Ϧ [ en fin de mot.
Exemples : bring ] briϦ [ , young ]jΛϦ [ , thing ] θiϦ [
La lettre n se prononce [Ϧ] devant un son [k] ou [g]
Exemple : pink [ piϦk ] , anger [ æϦgə ] , single [siϦgl ]
] l [ comme dans belle ] bel [ :
Le son ]l [ est toujours représenté par la lettre ]L [
Exemples : lid ]lid [ , lamb ]læm [ , lip] lip[ , learn] lə:n [
La lettre ]l [ suivie de ]m [ est souvent muette.
Exemples: calm ]ka:m [, almond]'a:mənd [, salmon]sæmən [,

de même dans : should ] ud [ , would ] wud [ , could] kud
chalk ] tɔ:k [, walk ] wɔ:k [, colonel ]'kə:nl [
bill ]bil [ ball ] bɔ:l [ full ]ful [ mail ]meil [

mill ]mil [ call ] kɔ:l file ]fail [ milk ]milk [
luck ]lΛk [ tool ]tu:l [ silk ] silk [ belt ]belt [
] j [ comme dans yes ] jes [ = ] ‫ [ ي‬:
La lettre ] y [ suivie d'un son de voyelle se prononce ] j [

Exemples : yet ] jet [ , you ]ju: [, young ]jΛϦ] , yellow] jelou [
] i [ et ] e [ se prononcent souvent ] j [devant le son ] ∂ [
On ajoute parfois ]j [ devant la voyelle ] u: [
Exemples : humour ] hju:mə [ , future ] fju:tə [ , statue ] stætju:[ ,

suit ]sju:t [ , neuter ] nju:tə [, tutor ] tjuitə [
] w [ comme dans one] wΛn [ = ] ‫[ و‬
La lettre] w [ se prononce ] w [ .
Exemples : week ]wi:k [, where]wεə [, twenty ]twenti[
Le groupe  qu se prononce généralement  kw et aussi

 gu fréquemment  gw.
Exemples : quick  gwik  , queen  gwi:n  , quiet gwaiet

penguin  peϦgwin  , language læϦgwidz  ect…
La lettre  w  est muette devant un  r  et aussi en fin de syllabe.
Exemples : write  rait, wrong rɔϦ , wretch  ret , stew stju: ,

flower flouə  , tower  tauə 
wish wi  whale weil twin  twin grew  gru: 

Swan swɔn  sweat swet  swoop  swu:p  power  pouə 

LA LEÇON N°02 : MEMORANDUM

stagiaire doit être capable de développer l’expression orale et écrite
en anglais.
I – COMPREHENSION
II – STRUCTURE PRACTISE
1- The present simple

2- The present continuous
3- The future simple
4- Other forms of the future
III- VOCABULARY
IV- KEYS TO THE EXERCISES

MEMORANDUM
Io: All office staff Subject : Redundancies

From: Personnel officer Date : 13 th December
As you know the current rise in manufaturing costs are

cansing a reduction in our profit margins. Normally, we employ fifty
staff in the personnel department, but we are planning to reduce the
number of office staff. For these reasons the managing, Director is
asking for names of staff who would like to take early retirement.
Many people complain that we are presently understaffed, but

at the moment we are trying to resolve the problems. On January 1 st,
we will computerise the department, and I think you all know the
probable consequences.
At the moment, I am trying to improve working conditions in

the department, and at this difficult time, I need your help in
achieving these objectives.
I – COMPREHENSION:
EXERCISE N°01:
Read the text then answer the questions:
1- How many people work in the personnel department?
2- When will the department be computerised?
3- Who has written this memorandum?

EXERCISE N°02:
Find the statements that are true according to the

text:
1- Manufacturing costs are rising.

2- Our profit margins are rising.
3- We are planning to have more office staff
4- The managing Director is asking for names of staff who would
like to retive early.
5- On January 1st we will need more staff in the department
6- The time is difficult at the moment
7- The personnel officer needs help
EXERCISE N°03:
Complete the table below with information from the text:
Manufacturing Profit Number Computers Consequences

costs margins of office use
staff
II – STRUCTURE PRACTICE:
1- The present simple :
Form:
This tense is formed by using the infinitive of the verb

(without « to »).
Remember the « s » after « he », « she », « it » or a singular
noun or pronoun.

Use:
This tense is used when you want to talk about what people
do all the time or normally and describe truths.
Example from the text : « We employ fifty staff »
EXERCISE N°01: Find the other examples contained in the text.
a- Interrogative form:
It is formed with does + infinitive of the verb in the 3 rd

person singular.
(He / she / It) and do + infinitive of the verb for the rest.
Examples: Do I speak English well?

Do you speak English well?
Does he speak English well?

Does she speak English well ?
Does it speak English well ?
Do we speak English well ?

Do you speak English well ?
Do they speak English well ?
b- Negative form :
It is formed with does not + infinitive of the verb in the 3 rd

person singular.
(He/She/It): and do not + infinitive of the verb for the rest.
Examples:
I do not speak German.

You do not speak German

He does not Speak German.
Speak German.
She does not Speak German.
It
We does
do not
not Speak German.
You do not Speak German.
They do not Speak German.
2 – The present continuous:
Form:
This tense is formed by using « am » « are », « is » with the

« ing » form of the verb (e.g. «making»).
USE :
This tense is used to talk about what people are doing now.
Example from the text:
«The current rises in manufacturing costs are causing a

reduction in our profit margins».
EXERCISE 1 : Find the other examples contained in the text.
It is formed with : To be + subject + verb + ing
Examples:
Am I saying it clearly?
Are you listening to me ?
Is he paying attention ?
Is she typing a letter ?
Is it sleeping?
Are we working or playing ?
Are you doing your home work ?
Are they eating their breakfast?
b- Negative form:
It is formed with : Subject + to be + not + verb + ing
Examples :
I am not joking ; I am speaking seriously.

You are not doing it well ; repeat please.
He is not eating his soup; he is not hungry
She is not working today ; she is sick
It is not raining ; you can go out
We are not complaining : We are just telling you
You are not reading well ; You have a lot to learn.
They are not watching T.V ; they are sleeping.
EXERCISE N°01 :
Put the verbs in brackets into the correct present tense.
- Ann sees Paul putting on his coat and says : where you
(go), Paul ?
- Paul : I (go) to buy some cigarettes. you (want) an evening

paper ?
- Ann: No, thanks. You are always buying cigarettes. Paul,

how many you (smoke) a day ?
- Paul : I (not smoke) very many – perhaps 20. Jack (smoke)

far more than I do. He (spend) series 10 week on
cigarettes.

EXERCISE N°02 :
Put the verbs in brakest into the correct form and tense.
- Mary sees Peter standing at the bus stop
Mary : Hello, Peter, what bus you (wait) for ?
Peter : Hello, Mary, I (wait) for a 9 or a 14.
Mary : You usually (go) to work by car, don’t you ?
Peter : Yes, but the car (belong) to my mother and she sometimes
(want) it .She (use) it today to take tom to the dentist.
May : I usually (go) by car too. Jack (take) me because he (pass) my

office on his way to the factory. But this week he (work) in a factory
in the opposite direction. So I (queue) like you.
Peter : Here’s a 9 now. You (come) on it or you (wait) for a

14 ?
Mary : I (think) I’Il take the 9. If I (wait) for a 14, I may be late, and
if you (be) late my office everyone (look) at you.
EXERCISE N°03 : Give the correct form of the verbs in brackets :
A couple of tourists enter a restaurant :
Wife : I (prefer ) to have a drink first .
Husband : That’s a good idea . What’s the menu?
Wife : I (not understand) a thing. It’s all in Spanish.
Husband: It (not matter) .What that word (mean)?
Wife : I (not know)

Husband: Waiter! Tow of this please (pointing at a word on
the menu).
Wife (after sometime): Look! he (bring) us two boiled eggs !
EXERCISE N°04: Give the correct form of the verbs in brackets:
It is Friday evening an the Brown family are at home. Mrs Brown

(listen) to a concert on the radio ; Mr Brown (read) a newspaper ;
George Brown (do) his homework and Ann Brown (write) a letter.
EXERCISE N°05: Put the verbs in brackets in the correct form.
Lucy : Tom (get) up very early but he (wash) and (shave) and (eat)
his breakfast so quietly that I (not hear) a thing. But I (hear)
him driving away from the house because his car (make) a
lot of noise.
Alice : My brother (get) up very early too. But he (make) such a lot
of noise that he (wake) everybody up. He (sing) in his bath
and (bang) doors and (drop) thing in the kitchen and (play)
the radio very loudly.
3- The future simple :
Form :
This tense is formed with Shall / Will + infinitive (without to) for
the 1 st person singular and plural, and will + infinitive (without to)
for the other persons.

Uses:
This tense is used to express opinions about the future, for future
habitual action and for formal announcements of future plans…
Example from the text: On January 1 st we will computerize the

department.
EXERCISE N°01 :
Are there any other examples in the text?
It is formed by inverting the subject and shall or will + infinitive.
Examples:
Shall I come to see you tomorrow ?
Will you go and visit him at home?
Will he bring the books with him?
Will she wear her nice dress at the party?
Will it be better to travel by car?
Shall we wait for him at the station?
Will you see him soon?
Will they tell him about their problems?
b- Négative form :
It is formed by putting not after shall or will.

Examples:
I shall not go there before long.
You will not see him again this year.
She will not give a party if she fails her exam.
You will not go down to town
It will not escape from its cage
We shall not know before tomorrow
You will not clean the house alone
They will not buy a new car.
4 – Other forms of future :
The verb form to indicate the future depends on whether

the speaker is talking about an intention, a fixed plan arrangement, or
a fixed schedule.
a- Intention :
Form : « to be going to » + infinitive
Meaning : It is my intention to ………
Example : I am going to build a house one day
b- Fixed plan or arrangement :
Form : Present continuons
Example : What time are we having the test on January 20 th ?
Meaning : What time is our fixed arrangement for the test on

January 20 th?
c- Fixed schedule :
Form : Present simple
Example : The plane arrives at 9.30.
Meaning : It is the fixed schedule (of the plane) that it arrives at

9.30.
EXERCISES:
1- The present continuous and the future simple :
Exercises : Put the verbs into the correct tense.
1 – Tom : Where your (go) for your next holiday ? (Arranged plan)
Ann : I don’t know yet but we probably (go) to Spain.
2 - Peter : You (walk) home ? (Fixed decision)

Andrew : Yes. It’s too late for a bus.
Peter : But it’s raining. You (get) soaked ! Here, take this
umbrella.
Andrew : Thanks very much. I (bring) it back tomorrow.
3 - Mary : You (take) any exams this term ? (Fixed plan).

Peter : Yes, I (take) an English exam at the end of the month.
Mary : Do you think you (pass) ?
Peter : I don’t know. If I don’t, I (take) it again at the end of
next term.
4 – Tom : What they (do) for their holidays ? (Decision)

George : They (go) to the sea side.
Tom : And what (happen) to their dog ? (Planned)
George : They (take) the dog with them. I think he (enjoy) it
more than they will.

2- The present continuous and be going to :
Exercises: Put the verbs in brackets into the correct future form:
1- A–You (ask) your boss to give you a five in your office?
B– No, I (leave) at the end of the week.
A–Really ? And what you (do) then? You (have) a

holiday ?
B– No, I (start) another job the following Monday.
2- Mrs Black: Mrs Jones (go) to hospital. She (have) her

appendix out.
Mrs White : Who (look) after the children ?
Mrs Black :Ther sister (come) down from Scotland
3- Ann has won a car in a competition but she can’t drive

Tom: What you (do) with the car? You (sell) it?
Ann: No, I (learn) to drive. I (have) my first lesson next
monday.
4- Jim: I hear you’ve bought a new house

Bob : Yes, I (move) in next week.
Jim : You (have) a house warning party ?
Bob : Not yet, I (paint) the house first.
5- Secretary: The employers (meet) the strikers again

tomorrow.
Typist : They just (repeat) what they said today? Or they
(climb) down?
Secretary: I believe that they (offer) a 10 percent rise plus
productivity bonus?.

3- Be going to and the future simple:
Exercises: Put the verbs in brackets into the correct form :
1- George : He said he (write) a book about charming people who

are happily married.
Paul : I wonder if anyone (buy) it.
George: Oh yes, people (buy) it. He’ s a famous writer.
2- Mr Jones: No, I’m not going away for the week-end. I’m staying
at home. I (start) building my garage. The bricks have come at
last.
Mr Smith : You (do) it all by yourself ?.
Mr Jones: No, my nephew (help) me .I suggested in to him

yesterday and he was quite enthusiastic.
3- Mary :(Meeting Jack carrying two buckets of water) : Hello.

Jack ! Where is the five ?
Jack :I (wash) the car, if you want to know. Would you like to
help me.
Mary : I’m not dressed for it but I (come) and watch.
4- Ann : Why are you taking fishing rods ? You (not climb) the
mountain after all.
Tom : We (climb) and fish. There is a lake on top and we (try)

to get some fish out of it.
Ann : Well, if you catch any I (cook) them ; but I think I (buy)
some all the same.

III – VOCABULARY / PRONUNCIATION:
In this conversation, Christine Adams, the Office Manager,

meets two salesmen from two office supplies companies – Isis Office
Equipment and Arco office supplies. The salesmen want to discuss
compact’s requirements and try to get orders.
Salesman A : Good morning. I’m Paul Richards from Isis Office

Equipment. I’ll only take a few minutes of your time.
C.A : I’m Christine Adams. I’m afraid you’ve come at rather

a bad moment: I’m expecting a visitor in about five
minutes.
Salesman A : Five minutes will be fine. May I ask you who your
main office supplier is?
C.A : Well, we buy from various sources, but Arco supplies

most of our equipment.
Salesman A : A very fine company. Well, at least now I know who

our main competitor is here. Anyway. I’d like to tell
you about some special deals. First of all, do you use
ring binders?
C.A : We do, yes.
Salesman A : Well, we have a good range of ring binders. These

here are particularly popular. They’re strong, and we
have a good range of colours, as you can see from the
catalogue.
We have a special offer on at the moment, which
makes them very attractive at only 93 peach.
C.A. : I’m afraid we don’t need any the moment, but I’ll bear
them in mind. But that reminds me of something we
do need. How about desks? Do you stock any desks?

Salesman A : Yes, we certainly do. They are on page……..35 of the
catalogue. This one here is the most popular we have
a choice of three colours and the disk is larger than
average.
C.A. : And what’s the price ?
Salesman A : Ok, the normal price is £ 220, but as an introductory

offer, I can give you a 10 percent discount
……….making it £ 198. That’s a very reasonable price.
C.A. : Well, I’ll have to check with my boss before I place an

order, but I’ll bear it in mind.
Salesman A : We are selling photocopying paper at 60 p per hundred

sheets at the moment . That’s cheap compared to
normal prices, and it gives good reproduction.
C.A : (To phone) yes. Ok I’ ill be right over.
(To Salesman A) I’m fraid I’ll have to leave you now.
One of the secretaries will see you out.
Thanks for calling.
C.A : Hello, Christine Adams.
Salesman B : Hello, Mrs Adams James Philby from Arco office

supplies here.
C.A : Hello, Mr Philby
Salesman B : Mrs Adams. I just wantd to check that the last order
arrived on time.
C.A : Yes, it did. We are using the typewriters at the moment.
Salesman B : Good, I’m glad to hear that everything’s ok. Last time
we met, you said that you might need some more office
supplies, so I thought I’d just check if there is anything
else you need.

C.A. : One moment, I’ll just get my notes ……Do you stock
size B 196 printer ribbons?
Salesman B : No, but we have a new ribbon in stock that will fit.
They’re only £ 2,65 each, which is a very attractive
price. And they don’t smudge
C.A : Fine. Can I order six ?
Salesman B : Anything else ?
C.A : I am running out of filing space. So we may need to

order another filing cabinet.
Salesman B : We are selling off some filing cabinets at £ 115 each.

They’re better than average quality too.
C.A. : And color ?
Salesman B : We have a choice of four colors. Oh yes ! Last time

you ordered some computer disks. Do you need any more?
C.A. : I’ll have to check to see how many are using.
Salesman B : At the moment we are stocking disks with more

storage capacity and they don’t corrupt.
C.A : How much are they ?
Salesman B : £ 12 for ten.
C.A : Fine. I’ll be in touch if we need anything.
Salesman B : Good, I look forward to hearing from you.
C.A : Good bye.
Salesman B : Bye.
Pronunciation and meaning of words :
Text 1:
Memorandum  mema‘raendam  = note
Staff sta: f = group of workers of an organization
Redundancies ri'd  ndansiz = more workers than necessary =

surnombres.
Current 'k  rant = of the present time.
Retirement ri’taiamant = act of concluding one’s professional

career.
Text 2:
Orders ‫כֿ‬: daz  = requests to supply goods.
Salesman  seilzman  = person whose job is to sell goods.

CA = chartered Accountant  t ∫ a : t a d a'k a u n t a n t  = conseiller
fiscal, expert comptable.
Deals = di:l = arrangements in business to the advantage of both

sides .
Discount = 'diskaunt = reduction made in the cost of buying

goods.
Bear it in mind = remember it.

Filing cabinet = piece of furniture used for storing.
Corrupt  ka'   pt  = change the original form.

KEYS TO THE EXERCISES:
Exercise 01:
1- Fifty (50)
2- January 1 st .
3- The personnel officer
Exercise 02:
1- True
2- False
3- False
4- True
5- False
6- True
7- True
Exercise 03 :
Manufacturin Profit Number Computer Consequences

g costs margins of office use
staff
Rising Reduced Fifty January rst Redundancies
Exercise 1:
I-
- Mary people complain……..
- I think you all know……….
- I need you help……………
II-
- We are planning to reduce ……..
- The managing Directo is asking for names ……..
- We are trying to resolve the problems……………
- I am trying to improve working conditions

III- Are you going / am going / do you want / do
you smoke / don’t smoke / smoke / spends.
Exercise 2: Are you waiting / am waiting / go/ belongs / wants / is

using / go / takes / passes / is working / am queuing / are
you coming / are you waiting/ think / wait / are / looks.
Exercise 3: Prefer / do not understand / does not matter /

does that word mean/ don‘t know / is bringing.
Exercise 4: Is listening / is reading / is doing / is writing.
Exercise 5: Gets / washes / shaves / eats / do not hear / hear / makes

/ gets/ makes / wakes/ sings / bangs / drops / plays.
Exercise 1 : No
Exercise 1 : Are you going / we shall probably go.
Exercise 2 : Are you walking / will get / will bring.
Exercise 3 : Are you taking / am taking / will pass / shall take
Exercise 4: Are they doing / are going / is happening / are

taking / will enjoy.
Exercise 1: Are you going to ask / am leaving / are you

going to do / are you going to have / am
starting.
Exercise 2: Is going / is having / is going to look / is

coming
Exercise 3: Are you going to do / are you going to sell / am going to

learn / am having.
Exercise 4: Am moving / are you going to have/ am going
to paint.
Exercise 5: Are meeting / are they just going to repeat / are they
going to climb / are going to offer .
Exercise 1: Is going to write / will buy / will buy.
Exercise 2: Am going to start / are you going to do / is

going to help.
Exercise 3: Am going to wash / will come.
Exercise 4: You are not going to climb / are going to climb / are
going to try / will cook / will buy

LA LEÇON N° 03: JOB ADVERTISEMENTS AND
APPLICATIONS

stagiaire doit être capable de Comprendre et synthétiser les
documents divers et apprendre à rédiger les e-mails et les
correspondances professionnelles.
I- EXERCISES
II- STRUCTURE PRACTICE (MUST, HAVE, NEED)
III- VOCABULARY AND PRONUNCIATION
IV- TÉLÉPHONE LANGUAGE
V- TELEX ABBREVIATIONS
VI- KEY TO EXERCISES

Read through the following advertisements for the post of
Personal Assistant/Secretary. They have appeared in the "secretarial
vacancies" section of the local newspaper.
Compact Systems
Personal Assistant Secretary
Required to assist departemental manager in our southtown

office. The applicants must have experience of working in a
computer company and mustn't have less than ten years' job
experience. Typing and shorthand prefferred. Age : 30 + salary :
8,500 p. a. The job does not involved any travel.
Condidates must provide a C.V the names of two referees,

and a statement of what makes a good PA/Secretary. Applications
should be sent to.
Compact systems
96 Resewall drive
Southtown
5034 ST.
INVENTOR PLUS
Personal Assistant /Secretary to the Managing Director
We are looking for a suitably qualified person with a

minimum of 5 years experience of working in a business
environment, but not necessarily in the computer industry, to take
up a post as a Personal Assistant to the Managing Director.
Applicants must have typing and shorthand skills, be well-dressed
and willing to travel. Manimum age : 18 full e.v, and the name of
previons employer to.
Invontor plus
60 chiswinck avenue
South town, 5036 q2

I- EXERCISES:
Exercise N°1:
The advertisements above show what is necessary, not

necessary or prohibited.
As you read through that again, indicate the requirements, in

the appropriate column in the table below. (the first one has been
done for you).

Compact systems Inventor plus
Necessary Not Prohibited Necessary Not Prohibited
necessary necessary
Have experience of
working in a x
computer company
Have typing and
shorthand skills
Have a minimum of
five (05) years' work
experience
Have two referees
Be willing to travel
Send a full C.V
Be under 28 years
old

II- STRUCTURE PRACTICE :
There is some of the language you have must read notice of

the some ways to express what is :
a- Necessary
b- Not necessary
c- Prohibited
Necessary Not necessary Prohibited

Must Needn't/don't need to mustn't
Have to Don't have to
Have got to Haven't got to
Example from the advertisements :
1- Applicants must have experience of working in a computer

company.
2- Applicants must have typing and shorthand skills.
Exercise N° 02: Find the other examples contained in the

advertisements verbs : Must ; To have ; Need
Must:
"Must" is used to express obligation, the form "Must" is used for all
persons in the present and future tenses.
"Must" has no infinitive and no past tense. It is followed by the

infinitive without "to".

Affirmative Interrogative
I I
You You
He He
She She Must
Must see a
It It See a doctor ?
doctor
We We
You You
They They
Negative obligation:
I
You
He Must not smoke. It is dangerous for health.
She
It
We
You
They
Contraction: mustn't.
To have to:
"To have" + infinitive with "to" also expresses obligation. It provides

an alternative form for "must" and also supplies its deficiencies.

Affirmatives : Interogative (1) :
I
You have Have I
You
He to work hard
She has to succeed He to work hard ?
It Has She
You It
We
They have Have You
They
We
Interrogative (2) : interogative (3):
I
Have I Do You
You
She He
Has He got to work hard ? Does She Have to
It It work
hard ?
You We
Have They
We Do They
You

The negative forms of "to have to" express absence of obligation.
I I
You Have You Do
He
He She Does
She has not to work It Not have to work
hard ? hard
It
We
We You Do
You Have They
They
I Contractions : Négative
You Have
He 1- Haven't got to/hasn't got to
She Has not to work 2- Don't have to/doesn't have to
hard ? 3- Haven't to /hasn't to
It
We
You Have
They
Need :
When this verb is used as an auxiliary, the same form, "need", is use
for, all persons in the present and future tenses.
"Need" is mainly used in the interrogative and negative.
In the negative it expresses absence of obligation (it is not

necessary).

Negative 1 Interrogative 1 Interrogative 2
I I I
You You Do You
He He He
She Need not + V Need She + Does She Need to +V
V
It It It
We We We
You You Do You
They They They
You need not go now- Need you do it now? Does she need to
work so late ?
Negative 2 Contractions : Negative
I 1- Need't / needn't
You do
2- Don't need to/ doesn't need to
He
She does Not need to + v
It You don't need to bring
We
You do anything with you
The

Exercise N°03:
To apply for the job at compact systems condidates must

provide a statement of what makes a good PA/Secretary. As you
read through the following conversation between Erica and hilary,
make a list of five things that think make a good PA/secretary (the
first one has been done for you).
Hilary: Hey I look at this. Here's an advertisement for a

Personal/Assistant.
Erica: Here's another one. Inventor plus. Have you heard of them?
Hilary: No, but I have heard of compact systems. They're supposed

to be very good to work for, and computer companies are my line
exactly.
Erica: Are you going to apply for it ?
Hilary: I will, I think. Look at this. It says "must provide two

referees and a statement of what makes a good PA or Secretary".
Erica : What do you think they mean ?
Hilary : I don't know. Perhaps they mean things like filling system.
Erica : Oh yes, a good PA has to have a good filing system.
Hilary: Can you think of anything else ?.
Erica : Well, you could say something about receiving "An effective
personal assistant must be good at receiving visitors " something
like that.
Hilary : I agree, you mustn't create a bad impression.
Erica: Well , that's two things. What else ?.
Hilary: I know ! A good PA must also distribute work fairly to other

typists.
Erica : And what about phone manner ?
Hilary : Yes, of course, you have got to have a good phone manner.
Erica : And there's appearance. In the last place I worked we had to

dress very neatly.
Hilary : Ok. That's the filth one a good PA must also have a neat
appearance. Can you think of any more ?.
Erica : No, I think those are the most important points.

Exercise N° 4 :
Look at the requirements for condidates wishing to apply for personnal assistant jobs at the two
companies below has. Use the table below to make sentences about their requirements. (The first one
been done for you).
Requireme Necessary Not Prohibite Necessary Not Prohibited

nts necessar d necessary
y
Be to work x x
at week-
ends
Be prepared x x
to travel
overseas
Know how
to use a x
computer
Be over 30 x x
Speak x x
German

Expo:
1- Condidates must be able to work at week-ends

2- Condidates don't…………………………………
3- Condidates have………………………………….
4- Condidates……………………………………….
5- Condidates…………….got………………………
Impo:
1- Condidates ………………..need to………………
2- Condidates have…………………………………..
3- Condidates must………………………………….
4- Condidates…………………………..got……….
5- Condidates…………………………………speak German.
Look at this model letter of application:
(The sender's address) 63 Wenwell Gardens

Southtown
S 09 7 PX
Inventor plus (The address)
60 Chiswick Avenue
Southtown
S03 60 07
10 January 19 (The date)
Dear Sir / Madam (The greeting)
(The first paragraph says why you are writing).
I am writing in response to your advertisement for a Personal
Assistant/Secretary to the Managing Director.
(The second paragraph contains fives finther details)
I am enclosing a copy of my curriculum vitae. Which gives details of

my qualifications and experience. As you will see, I had 7 years experience of
working in a business environment and have an RSA 2 in typing and
shorthand, I traveled in my previous job. I would be very willing to do so.
I will be available for interview at any time, and look forward to
hearing from you".
(The final paragraph includes a polite ending)

Exercise 5:
Hilary has decided to write a letter to Compact Systems to

apply for the job as Personal Assistant/ Secretary. Write a letter of
application for her. Your letter should include a statement of what
makes, a good PA/Secretary based on exercise (2).
Compact Systems
96 Roswall Drive, Southtown 503 4 BT
12 January 00
63 wenwell gardens Southtown

Southtown S09 7PX
Dear……………
Assistant /
Secretary…………………………………………………………
……………………………………………………………………..
I am enclosing ……………………………………………………
………………….of my qualifications and experience. As you will
see. I have had 12 year's ………including two in…………….I also
have an RSA stage in Typing and RSA 100 w.p.m shorthand.
In my opinion a good PA/Secretary must:

………………………………………………………………………
………………………………………………………………………
I will be …………………………….………………………………
………………………………………………………………………
Hilary Beacham

III- VOCABULARY AND PRONUNCIATION :
Vacancy [´veik∂nsi] = Job wich is not filled

To require [tikwai∂ (r)] = To need
To assist [∂'sist] = To help
Shorthand [ ∫ɔthænd] = Stenography
Application ['æpli'keifn] = An officialleter
Requesting a job
To apply (for a job) [ a'plai] = To request officially

Normally in writing
Filing (system) [ failin ] = Method of organising and storing papers,

letters and other documents.
To receive (visitors) = To greet people and make them welcome.
To create a bad impression = To act in such a way that semeone else

thinks Badly of you.
To distribute = [distribjut ] = To divide among several or many
people.
Neat [ nit ] = Showing care in appearance.

IV- TELEPHONE LANGUAGE :
The following sentences and expressions will help you when

making and answering phone calls. They are divided into two
sections :
- Outgoing calls (when you make the call);
- Incoming calls (when you receive the call).
1- Outgoing-calls :
 Identifying yourself :
My name is ……………………………(First introduction).

This is……………………………………………………..here.
This is ………………………………………………………….
 Asking to speak to someone :
Could I speak to ………., please ?

Could you put me through ………., please ?.
I'd like to speak to …………….., please.
 Giving further information :
It's in connection with………………………………………

It's about…………………………………………………….
 Explaining purpose of call :
I'm calling to ask about…………………………………………..

I'm phoning to let you know the details of………………………
I'm ringing to tell you about……………………………………..
 Showing understanding :
I see
I understand

Leaving a message :
Could you give……………………………………..a message ?

Could you ask……………………..to call (when he gets back)?
Could you tell……………………………..I'll call back later ?
 Thanking :
Well, thank you very much for your help.

Well, thanks for the information.
I'm very grateful for your assistance.
I'm much obliged to you.
 Ending the call :
I look forward to seeing/hearing from/ metting you. Good bye.

Bye.
2- Incoming calls
 Identifying your company :
Compact Systems. Good morning /afternoon.
 Identifying yourself when you pick up the phone :
Hilary Beacham
Hilary Beacham speaking
Helping the caller
Can I help you ?
Who would you like to speak to ?
Which departement is he / she in ?
 Asking for the caller's identification :
Who's speaking, please ?

Who's calling, please ?
Which company are you from ?

 Asking for further information :
What's it inconnection with, please ?
 Connecting the caller :
Just a minute/moment /second, please ?

Hold/hang on, please.
Hold the line, please, I'll put you through.
I'm putting you through now.
I'm connecting you now.
You're through now.
 Explaining that semeone is not available :
- I'm afraid …………………………….is not available this

morning/afternoon.
- I'm afraid ……………………..……..is not at the
moment.
- I'm sorry, but ……...is on holiday / in a meeting at the
moment.
- I'm sorry, but ………..……..is on the other line at
present.
- I'm afraid his/her line's, engaged. Do you want to hold ?
 Alternative actions :
Could you ring/phone/call back/later ?

Would you like to leave a message ?
Can I take a message ?
 Responding to thanks :
Not at all.
Don't mention it.
You're welcome.

 Ending the coll :
I'look forward to seeing/hearing from/meeting you

Thanks for colling
Good bye
Bye
V- TELEX ABBREVIATIONS :
The following list of telex abbreviations is divided into two sections :
1- Standard telex abbreviations that you can use or may receive in

the text of telexes.
2- Standard telex abbreviations used internationally by swithboard

operators that you may receive.
1- ANS ANSWER
ARR ARRIVE/ARRIVAL
ASAP AS SOON AS POSSIBLE
ATTN FOR THE ATTENTION OF
CFM CONFIRM
DEP DEPART/DEPARTURE
ETA ESTIMATED TIME OF ARRIVAL
ETD ESTIMATED TIME OF DEPART
INFO INFORMATION
NO NUMBER
PLS PLEASE
RE ABOUT /REFERRING TO
RETEL ABOUT TELEX
RGDS REGARDS
RPT REPEAT
TEL TELEPHONE
TELCON TELEPHONE CONVERSATION
TKS THANKS
TLX TELEX
URTEL YOUR TELEX

2- ABS ABSENT SUBSCRIBES, OFFICE CLOSED
BK I CUT OFF
CFM I CONFIRM
DER OUT OF ORDER
DF YOU ARE IN COMMUNICATION WITH THE
COLLED SUBSRIBER ERROR
INF SUBSCRIBER TEMPORARILY UNOBTAINABLE,

CALL THE INFORMATION (ENQUIRY) SERVICE
MON WAIT/WAITING
NA CORRESPONDENCE TO THIS SUBSCRIBER IS
NOT ADMITTED
NCH SUBSCRIBER'S NUMBER HAS BEEN CHANGED
NP THE CALLED PARTY IS NOT, OR IS NOLONGER,

A SUBSCRIBER
NR INDICATE YOUR CALL NUMBER /MY CALL

NUMBER IS.
OCC SUBSCRIBER IS ENGAGED

PPR PAPER
R RECEIVED
RAP I WILL CALL YOU BACK
RPT REPEAT/I REPEAT

SYP PLEASE SEND A TEST MESSAGE THRU YOU
ARE IN COMMUNICATION WITH A TELEX
POSITION
TPR TELEPRINTER
WRU WHO IS THERE ?

VI- KEY TO EXERCISES:
Exercise N° 01:
Compact systems Inventor plus

Necessary Not Prohibited Necessary Not Prohibited
necessary necessary
Have experience
of working in a
computer x x
company
Have typing and x x
shorthand skills
Have a minimum x x
of five (05)
years’ work
experience
Have two x x
referees
Be willing to x x
travel
Send a full C.V x x
Be under 28 x x
years old
Exercise N° 02:
 Applicants mustn't have less than ten (10) year's job experience.
 Candidates must provide a C.V . The names of two referees, and a

statement of what makes a good PA /Secretary.
 Applicants must be well dressed and willing to travel.
Exercise N° 03:
1- Have a good filling system.

2- Be good at receiving visitors.
3- Distribute work fairly to other typists.
4- Have a good phone manner.
5- Have a neat appearance.
Exercise N° 04:
Expo:
1- Condidates must be able to work at week-ends.

2- Condidates don't need to be prepared to travel overseas.
3- Condidats have to know to use a computer.
4- Condidates mustn't be over 30 years old.
5- Condidates have got to speak German.
Impo:
1- Condidates don't need to be able to work at week-ends.

2- Candidates have to be prepared to travel overseas.
3- Condidates must know how to use a computer.
4- Condidates have got to be over 30 years.
5- Condidates needn't / don't need to / don't have to / haven't
got to speak German.
TAG0720/ SEMESTREIV ANGLAIS «PROPRIETE CNEPD» PAGE 73

Exercise N° 05 :
Compact Systems
96 Rosewall Drive, Southtown, S03
63 Wenwell gardens Southtown
S09 7 Px
12 January 19
Dear sir /Madam

Assistant/Secretary to assist departement managers in your
Southtown office.
I am enclosing a copy of my curriculum vitae (C.V), which
gives details of my qualifications and experience. As you will see I
have had 12 year's job experience, including two in a computer
company.
I also have an RSA stage in typing and RSA 100 w p m
shorthand.
In my opinion a good PA/Secretary must:
 Have a good filling system.

 Be good a receiving visitors.
 Distribute work fairly to other typists.
 Have a good phone manner.
 Have a neat appearance.
 I will be available for interview at anytime, and look forward
to hearing from you.
Your faith fully
Hilary Beacham

LA LEÇON N°04 : ORTHOGRAPHE ANGLAISE ET
PRONONCIATION

stagiaire doit être capable appliquer les termes et concepts
appropriés.
I- DISSATISFIED CUSTOMERS
1- Complaining (1) and Complaining (2)
2- Presentation of new language and Practice
3- Pronunciation/ vocabulary/ Abbreviations
II- RECEIVING VISITORS
Introduction
1- Presentation of new language
2- Practice
III- BOOKING A HOTEL ROOM

INTRODUCTION
1- Presentation of new language
2- Practice
EXERCISES

I- DISSATISFIED CUSTOMERS :
1- Complaining (1) and Complaining (2):
1.1- Complaining (1):
Now, Hilary Beacham works as a personal assistant /secretary

at compact systems and often has to deal with the problems of it
dissatisfied customers and clients.
Exercise 01:
Read the conversation between Hilary Beacham and Paul Crown.
HB : Hilary Beacham Good morning
PC : Could I speak to Alice Everett : please ?

HB : Who's calling, please ,?
PC : My name is Paul Crown ?

HB : Well M Crown I'm afraid Mrs. Everett is away on business until
Next week perhaps I can help
PC : Well, you can certainly make a note of my complaints
HB : Could’ you explain the problem ?

PC : Some time ago Mrs. Everett suggested a linkup between our tow
Companies. At that stage I said I would like to see your product
Range
HB : Yes
PC : We arranged for one of you reps to visit me last week, but he

did not turn up I was naturally very annoyed
HB : Yes, Understand I'm very sorry to hear that I’m sure there’s a
very simple reason for the misunderstanding.

PC : Unfortunately, Mrs. ………?
HB : Beacham
PC : There is more to come when rep had not shown up by 4.30 I
telephoned your office to find out what had happened.
HB : Yes
PC : And the secretary I spoke to was extremely rude to me again I

was naturally very annoyed
HB : I understand Did you get her name ?
PC : Unfortunately not
HB : I do apologies, and I will try to find out who you spoke to and
take appropriate action.
PC : Anyway, the reason I phoned her was to ask her to tell rep to
contact me and explain why he hadn't shown up, All I wanted was
an! explanation. Now that was over week ago an I've heard wanted
was an nothing.
HB : Well, Mrs. Crown, I'm extremely sorry to hear bout your

Complaints I can
Assure you that I will look into all of them immediately, and will get
back to you a soon as I have found an exactly what has happened in
the meantime, please accept my apologies.
PC : In that case, I will expect a cal either from you or from the rep
HB : Indeed
PC : Good bye
HB : Good bye

Exercise 01:
To : …………………………………………………………..
From:…………………………………………………………..
While you were away
Name : paul crown : campany: …………………….
Visited : phaned :
Returned you call : would like a call :

Message
Complaints :
1- ………………………………………….
2- ………………………………………….
3- …………………………………………..
1.2- Complaining (2):
Somme time later Mr. Crown has another complaint about

compact However on this occasion he decides to put in writing.
Read Mr. Crown's letter, then list the complaints on the form below.

Semantix
192 School Iane
Solihull Birmingham
Mrs A Everett
Compact Systems
96 Rosewall drive
Southtown
S 03 4 BT
13 Th july, 1999
Dear Mrs Everett,
Further to our telephone conversation, I would like to point

sever at thing on to you.
Firstly, although we can accept that production difficulties

at your factory have led to slight delays, we still have not
received delivery of the goods due two months ago.
Secondly, your letter explaining that the consignment would be

delayed arrived too late to be of any use to us.
Lastly, and most importantly, not all the units from our march
order were delivered, out of 60, we only received 58.
I would be grateful if you phone me to give me some explanation

of this
Yours sincerely
P .Grow
Purchasing manager

Exercise 02:
Complaints:
1-.........................................................................................................
2-.......................................................................................................
3-.....................................................................................................
2- Presentation of new language and practice:
In the conversation Hilary Beachm apologized to Paul Crown.

Here is some of the language she used.
Routine apologies :
 I'm afraid Mrs. Everett is away on business until next week
Stronger apologies :
 I'm very /extremely sorry to hear that

 I do apologise
 I'm extremely sorry to hear about your complaints
 Pelasse accepte my apologies
To apologies in writing we use similar expressions:
 We were (very/extremely/most) sorry to hear about the

problem
 We regret that this problem has happened
 We apologies for the problem that has arisen

PRACTICE:
On the left there are a number of statements (spoken or

written) : on the right are apologies Match each statement with its
appropriate apology . the first one has been done for you.
Exercise 03:
1- My Name Is Crabtree a- I do apologies on his behalf

2- He was extremely rude b- please accept my apologies
3- Four items were damaged c- Sorry, could you repeat that
please?
4- The délivre was latte d- I'm afraid she’s not available at
the moment
5- Your rep did not call e- I do apologies for his behavior
6- Mrs Blythe, pelasse f- I'm extremely sorry for the error
made by our accounts department.
7- We were surprised to g- we are sorry about the damaged
receive an invoice as the goods items
have been returned
8- Your cheque has been h- we regret the delay, but it is due
returned to us by our band to circumstances beyoud control
1- (c)
2-
3-
4-
5-
6-
7-
8-

Exercise 04:
You are Hilary Beacham. When Paul Crown's letter of
complaint arrived on your desk you decided to take immediate action
in Alice Everett's absence. Below are your notes on Crown's
complaints, your findings and your propose action.
Complaint Compact's finding Agreed action

Late delivery or Dispatched last week Offer discount
many order (30 %?)
Late arrival of letter Postal strike
of explanation
Tow missing items Wareh ouse man careless Send tow today
from march order sent 58- not 60
Now write a letter of apology to Mr. Croun based on your notes

above.
Compact Systems
96 Resewall Drive, South town, S03 4 BT
Mr P Crow,
Semantix
192 School lane
Solihull
Birmingham
17 th July, 19.....
Dear Mr. Crown,
Further to your letter of complaint, I should like to apologies
for the unfortunate events and tell you about my findings and
proposed action As Mrs. Everett is abroad I investigated complaints.
Firstly, we are.....................................
I can assure you that ......................and will reach you very

soon. Be cause of the inconvenance……………….............discount.

Secondly,...............................................................................................
.............................................................................arrived late. This was
unfortunately......................................................................................
Lastly, I..............................................................................................
Missing, Unfortunately ..........................................60 The tow

remaining items........................today
I should like to assure you that this will not happen again.
............................................................................................................
H.Beacham
Personal assistant to Alice Everett
3- Pronunciation/ vocabulary/ Abbreviations :
Complaint : [kəm'pleint] = statement of dissatisfaction

Product range : [prodΛkt reindz] = different products produced by a
company
Rep = [rep] = abbreviation for representative
To turn up = [tə:nrp] = to arrive
Misunderstanding ['mis'Λndə'stædin] = failure to understand rightly
To show up = [ɔourp] to arrive
To find out = [find out ] learn by inquiry
Rude = [ruid] = impolite
Unfortunately = [Λn'fɔtunəly] = unluckily
Apologies = [a'pɔləpriət] = say one is sorry
Appropriate = [a'proupriat] = suitable
Meantime = ['mintaim] = suitable

To get back = [get bæk] to call back
To investigate = [investigeil] = make a careful stydy
Delivery = [delivri] act of taking something to somebody
To despatch = [dispæt] = to send off to a destination
Inconvenience = ['inkan'vi:niəns] = trouble
Delayed = [di'leid ] = late
Strike = [straik] = trime when no work is done because of
disagreement
Order = [oidə] = request to supply goods
ABBREVIATIONS:
The following general business abbreviations may be used or

found in written communications including letters telexes, memos,
notes and reports.
Approx Approximate /about

Asst Assistant
Avg Average
Bkg Banking
Bldg Building
C.c Carbon copy
Cf. Compare with, compare
Cont. Continued
Contd Continued
Dlb Double
Encl Enclosed
E.g For exemple
Esp Especially
Est Established
Etc Etcetera/and soon
Exel Excluding
Ext Extension
G.M General manager
H.Q Head manager
I.e Inother words/that is to say
Incl Including
Intl International
Max Maximum
Mfg Manufacturing
Mfr Manugacurer
Mgr manager
Min Minimum
Misc Miscellaneous
Mtg Meeting
N.B Take special note of
P.a. Pet year
P.c Pages
P.p Postscript
P.s Received
Reed Please reply
R.S.V.P Secretary
Sec Secretary
Sgl Single
Std Standard
Yr Year
yrs Yours
II- RECEINVING VISITORS:
Offering, accepting and declining hospitality
INTRODUCTION:
An important visitor has come to the office for an appointment

with Alice. Everett the marketing Manager He is early: so Alice
Hilary to look after him until she's ready sally one of the secretaries il
also in the office
J.B : Good morning
H.B : Good morning
J.B : My name John Brown I have an appointment with Alice Everett

At 11 o'clock
H.B : Yes, Mr. Brown Mrs. Everett is expecting you She'll be with
you
in a few minutes
J.B : Fine
H.B : Can I take your coat ?
J.B : Yes please Here you are
H.B: Would you like to take a seat while you're waiting ?
J.B : No thanks I've been sitting for the last three hours and I'd like to
Stretch my legs.
H.B : Can I get your something to drink coffee tea or a cold drink ?
J.B : Yes, that would be very nice could I have a cup of coffee,
please ?
H.B : Yes certainly, Mr. Brown How do you take it ?
J.B : White with one sugar
H.B : Fine sally could you get Mr. brown a cup of coffee please
white with one sugar
S: Yes, certainly
J.B : While I'm waiting perhaps we could sort a couple of things out
H.B : Yes
J.B : This morning before I left office I tired to make a reservation at

this hotel ……….the Grosvenor…………..but I couldn’t get
through I think I'd better call them to make a reservation for tonight
H.B : Would you like me to call them for you ?

J.B : Yes, that's very kind of you
H.B : Shall I call a taxi to take you round there after your meeting
with Mrs. Everett?
J.B : Is the hotel for ?
H.B : About fifteen minutes walk from here
J.B: Thank you, but it's not necessary I can easily walk
S : Here's your coffee Mr. Brown
J.B : Thanks
S : would you like a biscuit
J.B: thank you, but no
H.B : how long are you going to stay in Southdown Mr Brown ?
J.B: I'll be here until tomorrow afternoon
H.B: Well, if there's anything else I can do for you just ask me
J.B: That's very kind of you thank you
H.B : Yes …. Yes Mr. Brown is here to see you ……ok Mr. Brown
Mrs. Everett is ready now Please come this way.
J.B : Right Thank you

1- Presentation of new language:
In the conversation above Hilary and Sally offered to do

things and Mr. Brown accepted or declined. Now look at. the langage
used :
Offers :
 Can I take your coat?

 Shall I call a taxi?
 Would you like to take a seat?
 Would you like me to call them for you?
 Can I get something to drink?
Accepting:
Yes please.
Yes, that's very kind of you.
Yes that would be very nice.

Declining:
No thanks/no thank you
Thank you, but it's not necessary
Thank you, but no
PRACTICE:
Exercise 5 :
Offer the following to a visitor. The first one has been done for you.
1- Drink something:
Would you like to drink something?

2- Take his coat …………………………………….take your coat?
3- Reserve a table for him………………………………..reserve a

table for you ?
4- Take an earlier flight……………………take an earlier flight ?
5- Do anything else for him …………………………do anything

else for you ?
Exercise 06:
Now complete the following sentences with appropriate words

to accept or decline the offer.
1- Cant I get you a drink?

………………………………….please
2- Would you like a newspaper ?

………………………………………you
3- Would you like me to book a taxi for you ?

……………………….but………………
4- Would you like to go to the theatre tonight?

Yes,………………………………..nice.
5- Would you like me to collect you from the hotel tomorrow?

…………………………..you, but………………………..

III- BOOKING A HOTEL ROOM: (Checking and correcting
information)
INTRODUCTION:
Alice, Everett is abroad on company business, and has sent

Hilary Beacham a telex asking her to make arrangements for an
important meeting.
Read the telex, then indicate in the table below the five
requirements which the hotel must satisfy.
Attn Hilary Beacham
Ref visit to London for Mr. CRAMER Find suitable Hotel

for 5,6 and 7 may , phone essential + Near + Lancaster Road
Must have meeting room + restaurant Arrange and conf with me.
Rgds
Alice Everedtt
Exercise 7 :
Requirements
1- room available 5 the, 6 the and 7 the may

2-
3-
4-
5-
1- Presentation of new language:
Hilary phones a hotel in order to ask about its facilities and availably,
here is the conversation.

L : Lancaster Hotel
H.B : Hello, my name is Hilary Beacham from Compact Systems I'd

like some information please.
L : Yes, certainly
H.B : Can you tell me if you have any single rooms available on the
5 th, 6 the and 7 th may?
L : Yes, we still have rooms for those dates
H.B : And does every room have telephone ?
L : oh, yes.
H.B: Are you near Lancaster Road?
L : Well we're actually in Lancaster Road Number 16
H.B : 60 Lancaster Road
L : Excuse me Not "60" – 16
H.B : 16 thank you and the next question is : do you have any
meeting rooms?
L : Can you repeat that please ?
H.B : Meeting rooms. Do you have any?
L : We do I'll just check that we have one available for those dates
yes, we do
H.B : Good
L : Is there anything else ?
H.B: Oh yes is there a restaurant in the hotel?

L : Did you say "restaurant" ?
H.B : That's right

L : We do have our own restaurant facilities yes
H.B : Thank you that's all to know good bye
L : Goodbye
Checking information
There are several ways to check that you have heard or

understood information correctly.
a- Saving that you didn't hear correctly :
 Sorry, I didn't quite catch those dates.
b- Asking for repetition :
 Could you repeat that, please?
c- Asking for spelling :
 Can you appell that, please?
d- Repeating the information :
 Did You Say "restaurant" ?
e- Repeating the first part of the information :
Lancaster Hotel: the 5 th…………………
Hilary Beacham : the 5 th, 6 th and 7 th.

Correcting information :
 Excuse me Not "60" sixteen

 That's not quitte right
 I'm afraid you've made a mistake
PRACTICE:
Exercise 08:
Here are four statements which are wrong. After each

statement the correct information is given in brackets. Correct each
wrong statement starting your answer with the word (5) given. The
first one has been done for you.
1- The telephone number is 01-650 2703 (01 – 650 2037)
That's not quite right the number is 01 – 650 20 37

2- The flight leaves at 9,55 (9.58)
I'm afraid ………………………………..the flight

…………………………………………………….
3- There are going to be fifty people at the meeting (15)

Excuse …………………..not………………………
4- Mr. little lives at 206 north parade (south parade)

I'm afraid……………………………………….…Mr. little
………………………………………………………….parade

KEY TO THE EXERCISES:
Exercise 01:
To : alice Everett
From : hilary beacham
While you were away
Name : paul Crown Company : Semantix
Visited: phoned
Returned your call would like a call
Message
Complaints:
1- Rep did not visit as arranged

2- Secretary was extremely rude
3- Rep did not phone to explain why he did not visit

Exercise 2:
Complaints:
1- No delivery of good due two months ago
2- Too late arrival of letter of explanation
3- Two items missing from march order
Exercise 03:
1. (c) 4. (h) 7. (f)

2. (e) 5. (a) 8. (b)
3. (g) 6. (d)

Exercise 04:
Compact systems
96 rose wall drive, southtown , S03 4 BT
Mr. P. Crown
Semantix
192 school lane
Solihull
Birmangham
17 Th July, 19……
Dear Mr Crown,
Further to your letter of complaint, I should like to apologise for the

unfortunate events and tell about my findings and proposed action.
As Mrs. Everett is abroad I investigated your complaints.
Firstly, we are extremely sorry for the late delivery of your may
order, I ca, assure you that it was dispatched last week and will
reach you very soon. Because of the in convenience we are happy
to offer you a 30% discount.
Secondly, I apologise that our letter exclaiming that the delivery

would be delayed arrived late. This was unfortunately due to the
postal strike.
Lastly, I regret that two of the items from your march order were
missing unfortunately our warehouseman was careless and 58
instead of 60 . the two remaining Items be sent to day.
I should like to assure you that this will not happen again sincerely.
H.beachame
Personal assistant to Alice Everett

Exercise 05 :
2- Shall/can I take your coat?

3- Would you like me to reserve a table for you?
4- Would you like to take earlier flight?
5- Can I do anything else for you?
Exercise 06:
1- Can I get you a drink?

Yes please.
2- Would you like a newspaper?

No, thank you
3- Would you like me to look a taxi for you?

Thank you, but no
4- Would you like to go to the theatre tonight?

Yes, that would be very nice
5- Would your like me to collect you from the hotel tomorrow ?

Thank you, but it's not necessary.
Exercise 07:
Requirements
1- Room available on 5 th und 7 th may

2- Telephone
3- Near Lancaster road
4- Meeting room
5- Restaurant

Exercise 08:
1- The téléphone number Is (01-650-2037)

That's not quite right. The number is (01-650-2037)
2- The flight leaves at 9,55 (9,58)

I'm afraid you've made a mistake The flight leaves at (9,58)
3- There are going to be fifty people at the meeting (15)

Excuse me not fifty - fifteen
4- Mr. little lives or 206 north parade (south parade)

I'm afraid you have made a mistake Mr. Littre lives at 206
South parade

LA LEÇON N° 05: INTRODUCTIONS AND GREETINGS

stagiaire doit être capable D’appliquer les formules d’introduction et
de politesse.
I- INTRODUCTIONS AND GREETINGS
1- Reading
2- Presentation of new language forms
II- IDENTIFYING EQUIPMENT AND DESCRIBING ITS

FUNCTION
1- Reading
2- A remate dictation system
3- Presentation of new language forms
4- Lexis and pronunciation
III- WHO’S WHO IN THE COMPANY (CLASSIFICATION)
1- Reading
2- Presentation of the new language
IV- CHECKING ARRANGEMENTS (TELEPHONING)
1- Reading
2- Presentation of the new language forms

I- INTRODUCTIONS AND GREETINGS :
1- Reading :
Hilary has just arrived at Compacts Systems. As it’s her first

day, and she hasn’t had a chance to meet her colleagues yet. Sheila
Polson, the Personal Manager, introduces her to some of the staff.
Read the following introductions and greetings.
- The following initials stand for :
HB (Hilary Beacham)
PM (Personnel Manager)
OM (Office Manager)
MM(Marketing Manager)
PA (Personal Assistant)
SEC (Secretary)
FC (Filing Clerk)
PM : Ah, good morning, Hilary. How are you?
HB : Very well, thank you. And you?
PM : I’m fine. First of all, I think that we should go round and meet
some of the staff that you’ll be working with. Let’s start with
your boss, Alice Everett, I’m sure that you’ll remember her
from the interview. Now, you’ll be working with her for the
first two months.
HB: Yes, I see

MM : Come on.
PM : Good morning, Alice, I’m just showing Hilary round… doing

the Introductions, before she starts working with you.
MM : Good morning, Hilary. Nice to see you again.
PM : Now, you’ll start working with Alice from next week. In the
second part of this week, George will be showing you how
everything’s done, so that you know way around.
MM : Fine, so, I’ll look forward to seeing you next week Hilary.
HB : Yes, I’m looking forward to working you, Mrs Everett.
PM : Good, let’s move on to the General office.
PM : Good morning, every one. Can I have a few moments of your

time? I’d like to introduce a new member of staff. First, I’d like
to introduce you to our office manager, you’ll be spending
today and tomorrow with her.
OM : Pleased to meet you, my names Christine Adams.
HB : How do you do ? I’m Hilary Beacham.
PM : Hilary. Let me introduce you too. Mr Brown, this is Hilary.

HB : How do you do? My name’s Beacham, Hilary Beacham.
PA : George Brown.
PM : George is Mr Everett’s Personal Assistant. He’ll be showing

you how everything works before he leaves us at the end of the
week and you take his place. Let’s move on, shall we? Hilary,
this is Helen Wright.
SEC : Hello, Hilary. How are you doing?

HB : Fine, thanks, Helen.
PM : You know each other, do you ?
HB : Yes, very well, Helen is one of my best friends.
PM : Any way, as you probably know Helen is one of the secretaries.

And Miss Hobday….
FC : Hello, my name’s Sally.
HB : Nice to meet you, mine’s Hilary.
FC : I’m the filing clerk.
PM : Hilary, this is Karen Williams, Alice Everett has two secretaries

working for her and Karen is one of them.
HB : Nice to meet you.
PM : I think that’s enough for the moment. Now then, let’s have a
look at the office equipment. Christine, could you tell Hilary a
bit about the equipment we use?
EXERCISE N° 01:
Draw lines to link the name on the left with his/her position on the
right. The first one has been done for you.
Alice Everett Office Manager

Christine Adams Personal Assistant to Alice
Everett
Sally Hobady Filling Clerk
Helen Wright Marketing Manager
George Brown Secretary to Alice Everett
Karen Williams Secretary

EXERCISE N° 02:
Some greetings are formal (We use them with unfamiliar people) and
others are informal (We use them with familiar people).
Read again though the introductions and greetings and indicate in the
left hand column whether the greeting in formal (F) or informal (I).
The first one been done for you.
2- Presentation of new language forms :
a- Introductions between speakers normally follow a number of

steps, as following :
Person A:
Introduction : How do you do ?
Identification : My name is….
Person B:
Reply introduction: Pleased to meet you
Identification : I’m….
Now here is some of the language you have just read
1- Introducing and identifying yourself
Formal : How do you do ? I’m….

How do you do ? My name’s….
Informal : Hello my name’s

2- Replying to introductions and identifying yourself
Formal : How do you do ? I’m….

How do you do ? My name’s…
Pleased to meet you. My name’s…
Informal : Hello my name’s….

Nice to meet you. My name’s…
3- Introducing someone else
Formal : I’d like to introduce you to…

Can I introduce you to….?
Let me introduce you to… this is…
Informal : …This is…

b- Greetings between speakers also normally follow a number of
steps, as follows :
Greeting Enquiry Reply to enquires Enquiry
Hello How are you? Fine, thanks And you?
Now here is some of the language you have read in the text.
Formal : Good morning… How are you?

Very well, thank you. And you?
Informal : Hello… How are you doing?

Fine. Thanks. And you?
EXERCISE N° 03 :
Read again the introductions (Pages 3 to 5) and make a list of

the differents greetings, enquiries and replies used. State if they are
formal or informal.

EXERCISE N° 04:
Controlled Practice:
Refer to the presentation and complete these short dialogues.
1- Greet your boss when you meet him in the evening
«Mr Simmons, how are you?»

«Very well, thank you »
2- Introduce your boss to a customer
«…..to introduce you to Mr Hampshire»

«Pleased to meet you…Ask with, Susan Ask with»
3- Introduce a friend to another friend

«Paul……..Erica» «…..»
4- Greet Peter a friend at a party.

«….Peter...»
5- Introduce yourself to someone at a party.

« My name’s Paula...» « Mine’s Gordon »
6- Introduce yourself to a new customer

«…? I’m Harriet Arnold» «…Brown Micheal….»
7- Introduce your boss to a client

«Let…Mr Bryce… Mr Derry»

II- IDENTIFYING EQUIPMENT AND DESCRIBING ITS
FUNCTION :
1- Reading :
Hilary Beacham spends her first day at Compact Systems with

Christine Adams the Office Manager Christine shows Hilary the
Office equipment that she will need it uses. At the end of the day
Christine gives Hilary and Office equipment manual and asks her to
read it to make sure that she understands the different items of
equipment and their function.
a- A word processor :
A word processor displays the text you are typing on the

screen. Manufacturers often refer to it as a «Screen typewriter».
Recently, word processors have become increasingly important

and in many companies have almost to folly replaced traditional
typewriters.
The advantages are clear: A typist can see the whole text on the
screen. So the format can be changed and mistakes corrected before
the document is printed. It is also easy and quick to correct mistakes.
b- A dictating machine :
This is a very useful facility in an office. It is used for

recording letters into magnetic tape for transcription by a Secretary.
The advantage of this for secretaries is that they don’t need to take
dictation they are simply given a tape to transcribe when it is
convenient.
2- A remote dictation system :
It has the same function as a normal desk top dictating

machine, but it has the added advantage of being portable it can be
used on a train, a plane etc…
a- A telex machine :
The function of a telex machine is very simple, it is used for

sending and receiving messages on the telephone system. The
advantages of this are that it is available day and night and it is also
inexpensive.
b- Facsimile machine (Fax) :
The facsimile machine or «Fax» is an important addition to the

modern office. It is for sending copies of documents, pictures,
diagrams, etc… and it’s obviously much quincker than posting.
EXERCISE N° 05 :
Now that you read about the different items of office equipment.
Complete the chart below.
Equipment Function Advantage (s)

1- Word Display...on a… 1- You can see the wholes text.
processor 2- Easy and…… To….
2- Dictating It is…for recording Secretaries don’t

machine .....on to… To
3- Telex It is…copies of …Positing

documents,
pictures, etc…
4- Facsimil It is…copies of …Positing

e machine documents,
pictures, etc…

3- Presentation of new language forms :
Here is some of the language you have just read, notice how it is
used to identify and describe the function of equipment.
Identifying equipment Describing its function

This is a word processor It displays text on the screen.
This is a facsimile machine It is for sending copies of
documents etc….
This is a telex machine It is used for sending and
receiving messages.
Notes :
- «It is for…ing» describes the function of a piece of equipment

(e.g it is for sending copies).
- «It is used for…ing» also describes the function of a piece of

equipment (e.g it is used recording letters into tape).
We also use the present simple to describe the function of a

piece of equipment (e.g it displayed text on the screen).
Things can have more than one function, if we want to explain

that something has two functions, we say :
Function 1 : It’s used for typing documents and.
Function 2 : (It’s used for) displaying them on the screen.

EXERCISE N° 06 :
In the table below you have a number of items of office

equipment on the left and their function on the right.
First, identify the function of each item of office equipment by

writing the appropriate number by the expression which describes its
function.
Then complete the sentences below using the information from

the table. The first sentence identifies the equipment; the second
sentence describes its function.
The first one in each case has been done for you.
Equipment Function
1- Stapler ( )- Stick one piece of peper another
2- Hole punch ( )-Fix piece of paper to gether
3- Ruler ( )- Make holes in paper stronger
4- Tippex fluid ( )- Erase mistakes
5- Paper clips ( )- Make holes in paper
6- Reinforcement rings ( )- Correct mistakes
7- Paper glue ( )- Draw straight lines
8- Rubber ( )- Sharpen pencils
9- Pencil sharpener ( )- Hold pieces of paper to gather
1- This is a stapler. It is used for fixing pieces of paper to gather

2- This….makes...
3- This…used….
4- This…is for….
5- These…hold….
6- …Are…used….
7- …Is…is for….
8- This…It….
9- This…used….

4- Lexis and pronunciation :
Introductions and greetings :
Filing clerk (Failing klaik) = a person whose job is to organise papers

letters and other documents for storage
Staff (Staif) = People who work for a company
Boss (Bos) = A person who has control over others
Office Manager (Ofis mænidjar) = A person who controls the work

in an office.
Office equipment (Ofis ikwipmant) = The machines used in an
office e.g typerwriters word processors photocopies etc…
Identifying equipment :
Manual (mænjual) = A book giving information or instructions.
To display (dis'plei) = To show
Screen (skri: n) = Front of a display unit (or TV) on which you can
see information
Traditional (tra'disionel) = Old - fashioned
Format ('formaet) = Organisation or arrangement
Facility (fa'siliti) = Piece of equipment which gives you the ability to

do something
Transcription (traen'skripsan) = The action of writing a copy
To transcribe (troens’kraib) = To write a copy
Portable ('portabl) = Can be carried

Who’s in the company:
Induction (in'dΛk far) = Period of introduction to a new job
Department (dip'a: t mant) = A division or part of a company
Production Manager : (Pra'dΛksanmoenidzar) = Person in charge of

the production department.
Personnel Manager (Pairsa'nel) = Person in charge of the employees

in a company and their conditions of work.
Financial Manager (fai'naensal) = Person in charge of a company’s

money moters.
Brief (brief) = short
Overview (Overvjui) = general picture
III- WHO’S WHO IN THE COMPANY :
1- Reading :
Hilary Beacham has now finished her induction into Compact

System with Christine Adams. The Office Manager and George
Brown, the departing Personal Assistant to Alice Everett. It is the
beginning of her second week, and today she is going to start two
months work as Personal Assistant to Alice Everett, the Marketing
Manager.
Alice Everett has decided to start by explaining to Hilary:
Who is who in the company?
Who is responsible for what in the company?

Who everybody works for?
Alice Everett: I think I’d better take this opportunity to explain to

you exactly who’s who in the company. You’ll need
to know who to go to if you want to contact a
particular manager. Let’s start right at the top: David
Burton is the Managing Director and his Personal
Assistant is Mary Wilkins. The company is divided
into four departments: Production, Personnel.
Marketing and finance ok?
Hilary Beacham: UN-huh
Alice Everett: Right. Let’s deal with each one in turn. Michael Stott
looks after production, and his title is Production
Manager, and Daniel Harking works as personal
Assistant in the Production Department. Then there
are two secretaries. Is that clear?
Hilary Beacham: Yes
Alice Everett: Moving on to Personnel we’ve got Sheila Polson, and

her title is Personnel Director, Jean Hargreaves, works
for Sheila Polison as Personal Assistant. And then
there are two secretaries in the department. Ok?
Hilary Beacham: Yes, fine
Alice Everett: As you know, I’m the Marketing Manager and for the
next two months.
You are going to work as my Personal Assistant. Helen Wright

and Karen William’s, the two secretaries in the department will
report to you. Is that clear?
Hilary Beacham: UN-huh

Alice Everett : And finally, Paul Cummins is responsible for the
Finance Department. His PA is Judith Walker. And
then there are three secretaries in the department
you’ve met one already, I think. So that’s brief
overview of the structure of the company. Do you
have any questions?
EXERCISE N° 07:
As you read through the explanations about who is who in the

company, complete the organisation flowchart below by filling in the
missing job tiles and names.
Compact System – Company Structure
Name : David Burton

Title : Managing Director
PA : Mary Wilkis
Name : Michael stott Name : Sheila Polson Name : …….. Name : Paul Cummins
Title : ………. Title : ………. Title : Manager Title :…………..
…………… ………………
…………..……
… Manager
……………..
PA : Daniel Harkin PA : Jone Hargreawes PA : Hilary Bearcham PA : Judith Wolker
2 Secretaries 2 Secretaries 2 Secretaries 3 Secretaries
2- Presentation of the new language :
When you want to classify someone in a company, you can do so

according to :
a- Their responsibility;
b- Their position in the hierarchy;
c- Their job specification;
d- Their location.

Here is some of the language you have just read for each of the four
areas.
a- Responsibility :
1- Paul Cummins is responsible for the Finance Department;
2- Michael Stott looks after production.

b- Position in the hierarchy :
1- Jean Hargreaves works for the Personnel Manager ;
2- Helen Wright and Karen Williams will report to you ;
3- Emma Sharp works under Judith Walker ;
4- Jean Williams works with Samantha Wolf (At the some Level).
c- Job specification :
1- David Burton is the Managing Director ;
2- Daniel Harking works as Personal Assistant.
d- Location :
1- Anna Barlett works in the Personal Department;
2- Frank Tovey and Dorothy White are in the Finance

Department.
EXERCISE N° 09:
Refer to the company structure in the reading passage and

complete the following sentences. The first one has been done for
you.
1- Judith Walker worker as Personal Assistant

2- Paul Cummins……….…..….the financial………..….
3- Jean Hargreaves……….…..….the personnel Director.
4- Two secretaries………….Dabiel Harking in the……..
5- Alice Everett…………...…..to the Managing Director
6- Michael Stott……….….…the production Department
7- Hilary Beacham……….…..in the…….….Department
8- Paul Cummins looks…….…..the….….…Department.
IV- CHECKING ARRANGEMENTS (TELEPHONING):
1- Reading :
Hilary has to make two international phone calls. Two

representatives from foreign companies are coming to Compact
Systems and Hilary has to find out their travel details.
Call 1:
S : CTM gûten Tag
HB : Good morning. Can I speak to Mr Gunther Harz. Please?
S : Who’s calling, please?
HB : My name is Hilary Beacham from Compact System.
S : One moment please, I will connect you.
HB :Good morning, Mr Harz. This is Hilary Beacham from Compact

Systems hers.
GH : Harz
HB :Good morning, Mr Harz. This is Hilary Beacham from Compact

Systems here.
HG : Ah, good morning. Mrs Beacham

HB : Mr Harz. I’m ringing to check your travel details for your visit
to Compact next week. I need to find out when you intend to
arrive so we can make the necessary arrangements for your
stay. Now, the meeting will be on the 28th February.
HG : I’m planning to arrive on the 27 th . The flight number is LF 129

and it arrives at 14:30
HB : Is it a Lufthansa flight ?
HG : Yes, and I am coming into Gatwick.
HB : I think that’s all I need to know. Thank you. Goodbye
HG : Goodbye.
Call 2 :
S : Studio Centro
HB : Richard Garniga please
S : One moment please
RG : Garniga
HB :Good morning Mr Garniga. Hilary Beacham from Compact

Systems here, I’m calling to find out your travel arrangements
for the meeting on the 28 th .
RG : I am arriving on the 26 th .
HB : Fine, could you tell me when your flight arrives?
RG : At 10.00
HB : Is that Gatwick airport ?

RG : No. Heartrow. And the flight number is BA 322. A British
Airways flight?
HB : Fine, well that’s all for now. Thank you very much. Goodbye.
RG : Goodbye.
2- Presentation of the new language forms :
The phone calls made by Hilary are made terms of the following
steps:
Introductory procedures :
 Requesting correspondent :
Richard Garniga, please?
Can / Could I speak to……… please?
 Identifying yourself :
My name is Hilary Beacham from Compact System (First

introduction) (This is) Hilary Beacham from Compact here
(Subsequent introductions).
 Explaining the purpose of your call :
I’m ringing to cheek your travel details.
I’m calling to find out your travel arrangements.
a- Final procedures :
1- Indicating that you’ve got all the relevant information :
Well, that’s all Mr Feldman

I think that’s all I need to know
That’s all for now.
2- Thanking your correspondent for the information :
Thank you (Very much)

Thanks very much for the information
3- Final greeting :
Goodbye
Bye
EXERCISE N° 10:
Now put the following sentences from a phone call into the
right order. The speakers are :
S : Switchboard / SJ : Sally Jones / AP : Ann Pilkington
AP : Fine thinks, and you ? ( )
S : who’s calling please?

AP : Well, thanks very much for the information ( )
AP : Could I speak to Sally Jones, please ? ( )
AP : Hello, Sally. This is Ann Pilkington here ( )
SJ : Not at all ( )
SJ : Oh, hello Ann. How are you ? ( )
S : MIB, Good morning (1)
AP : Sally, I’m ringing to ask if you can recommend a good..( )
AP : My name is Ann Pilkington ( )

AP : Bye ( )
SJ : Yes, fine too ( )
S : One moment please ( )
SJ : Bye ( )
SJ : Sally Jones ( )
KEYS TO EXERCISES :
EXERCISE N° 01:
Alice Everett Office Manager

Christine Adams Personal Assistant to Alice Everett
Sally Hobday Filing Clerk
Helen wright Marketing Manager
George Brown Secretary to Alice Everett
Karen Williams Secretary
EXERCISE N° 02:
F Alice Everett Office Manager

F Christine Adams Personal Assistant to Alice Everett
I Sally Hobday Filing Clerk
I Helen wright Marketing Manager
F George Brown Secretary to Alice Everett
I Karen Williams Secretary

EXERCISE N° 03 :
Greetings Enquiries Replies to enquiries
1- Good morning Hilary (F) 1- How are you ? (F) 1- Very well, thank you (F)
2- Nice to see you again (I) 2- And you ? (F) 2- I’m fine (F)
3- Pleased to meet you, my 3- How do you do? 3-How do you do? I’m HB (F)
name’s Christine Adams (F) My name’s is
Beacham (F)
4- Hello, Hilary (I) 4- How are you doing? 4- Fine, thanks, Helen (I)
(I)
5- Hello,my name’s Sally 5- Nice to meet you. Mine’s
(I) Hilary (I)
EXERCISE N° 04 :
1- «Good evening Mr Simmons. How are you? »

«Very well, thank you. And you? »
2- «I’d like to introduce you to Mr Hampshire»

«Pleased to meet you. My name’s Askwith, Susan
Askwith ».
3- «Paul this is Erica.»

«Nice to meet you.»
4- «Hello, Peter. How are you? »

«I’m fine. And you? »
5- «Hello,my name’s Paula.»

«Nice to meet you. Mine’s Gorden»
6- «How do you do? I’m Harriet Arnold.»

« How do you do? My name’s Brown, Michael Brown. »
7- «Let me introduce you too. Mr Bryce. This is Mr Derry.»

EXERCISE N° 05 :
Equipments Function Advantage

1- Word Display text on a 1- You can see the whole
processor screen texts
Easy and quick to correct
mistakes
2- Dictating It is used for 2- Secretaries don’t need to
machine recording letters on takes dictation
to tape.
3- Telex It is used for sending 3- Available day and night
and receiving Inexpensive
messages
4- Facsimile It is for sending 4- Quicker than posting.
machine copies of documents,
pictures, etc…

EXERCISE N° 06 :
Equipment Function
1- Stapler 7- Stick one piece of paper to another
2- Hole punch 1- Fix pieces of paper to gether
3- Ruler 6 - Make holes in paper stronger
4- Tippex fluid 8- Erase mistakes
5- Paper clips 2- Make holes in paper
6- Reinfo cementhings 4- Correct mistakes
7- Paper glue 3- Draw straight lines
8- Rubber 9- Sharpen pencils
9- Pencil sharpener 5- Hold pieces of paper to gather
1- This is a stapler. It is used for fixing pieces of paper together.

2- This is a hole punch. It makes holes in paper.
3- This is a ruler. It is used for drawing straight lines
4- This is tippex fluid. It is for correcting mistakes.
5- These are paper clips. They hold pieces of paper together.
6- These are reinforcement rings. They are used for making
holes in paper stronger.
7- This is paper glue. It is for striking one piece of paper to
another.
8- This is a rubber. It is used for erasing mistakes.
9- This is a pencil sharpener. It is used for sharpening pencils.

EXERCISE N° 07 :
Compact System – Company Structure
Name : David
Title : Manager
Burton
Director
PA : Mary
Wilkins
Name : Name : Sheila Name : Alice Everett Name : Paul
Title : stott
Micheal Title : Personnel Title :
Polson Title :
Cummins
Manager Director Manager
Marketing Director
Financial
PA : Daniel PA : Jone PA : Hilary PA : Judith
Harkin Hargreawes Beacham Wolker
2 Secretaries 2 Secretaries 2 Secretaries 3 Secretaries
EXERCISE N° 08:
1- Judith Walker works as Personal Assistant.
2- Paul Cummins is the Financial Director.
3- Jean Hargreaves works for the Personnel Director.
4- Two secretaries work under Daniel Harking in the Production

Department.
5- Alice Everett reports to the Manager Director.
6- Michel Stott is responsible for the Production Department
7- Hilary Beacham works in the Marketing Department.
8- Paul Cummins looks after the Finance Department.

EXERCISE N° 09 :
S : MIB.Good morning
AP : Could I speak to Sally Jones,please?
S : Who’s calling, please?
AP : My name’s Ann Pilkington
S : One moment, please.
SJ : Sally Jones.
AP : Hello. Sally, this is Ann Pilkington here.
SJ : Oh, hello Ann, how are you ?
AP : Fine thinks, and you ?
SJ : Yes, fine too.
AP : Sally, I’m ringing to ask if you can ……….
AP : Well, thank very much for the information.
SJ : Not at all
AP : Bye.
SJ : Bye.

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‫‪TAG0720/ CYCLEII‬‬ ‫‪ANGLAIS‬‬ ‫»‪«PROPRIETE CNEPD‬‬ ‫‪PAGE 1‬‬

OBJECTIF DE LA LEÇON N°01: A l’issue de cette leçon le

PLAN DE LA LEÇON N°01 :

I- LES VOYELLES ANGLAISES

II- LES DIPHTONGUES ANGLAISES

III- LES TRIPHTONGUES

IV- LES CONSONNES ANGLAISES

TAG0720/ CYCLEII ANGLAIS «PROPRIETE CNEPD» PAGE 2

L'orthographe anglaise n'indique pas la prononciation. La

Par exemple la lettre a est prononcée différemment dans

Cat ] kӕt [, cart ] k:t[, wash wo , talk ] tɔ:k :

Cupboard ]kbəd[, raspberry ] ra:zbri[, knife ] naif [ ,climb ] klaim

L'alphabet phonétique permet de transcrire la prononciation. En

Pour les voyelles, ces symboles sont :

Pour les consonnes, les symboles nouveaux sont :

1) θ , 2) ð , 3) , 4) t, 5) ჳ, 6) dჳ, 7) Ϧ,

TAG0720/ CYCLEII ANGLAIS «PROPRIETE CNEPD» PAGE 3

1- On ne sert jamais de majuscules en phonétique.

Exemples: London ] lΛndən [ , John Bull ] dჳɔnbul [

2- Ne pas écrire la phonétique liée comme l'écriture cursive

Exemples : green ] gri:n [ , believe ] bili:v [

3- La syllabe accentuée est indiquée en la faisant précéder

Exemples : answer ] a:nsə [ , tobacco ] təbækou[ , afraid ] əfreid

I- LES VOYELLES ANGLAISES :

Il existe en anglais deux voyelles ] i[ que nous représentons.

Les symboles suivis de deux points indiquent des voyelles longues.

]i: [ comme dans ] si:t [ = seat

En orthographe ordinaire, se son s'écrit fréquemment ]ee[ ou ] e[.

Exemples : see ] si: [, green ] gri:n [, feet ] fi:t [, tree ] tri: [,

knee ] ni: [, be ] bi: [, cedar ] si:d [, eve ] i:v [,

TAG0720/ CYCLEII ANGLAIS «PROPRIETE CNEPD» PAGE 4

Lisez la liste des mots suivants en prononçant le son ] i [

Keep ] ki:p [ Clean ] kli:n [ leaf ] li:f [

: [sit ] comme dans sit [ i ]

Les lettres i et y se prononcent i l'orsque

Exemples : Lift ] lift [, mix ] miks [, pity ] 'piti [ , syrup ]'sirp [

La lettre e (et parfois a ) se prononcent ] i [ dans un

grand nombres de syllabes non accentuées.

Exemples : begin ] bigin [, beside ] bisaid [, prepare ] pripeə [ ,

Exemples : married ] mærid [, buried ] berid [, carried ] kærid[

sit ] sit [ skin ] skin [ win ] win [

Exercice de lecture sur ] i:[ et ] i [ :

leave ] li:v [ seep ] si:p [ ceiling ] si:liϦ [

] e [ comme dans set ] set [ :

Cette voyelle ressemble au ] e [ français du mot "été"

TAG0720/ CYCLEII ANGLAIS «PROPRIETE CNEPD» PAGE 6

Ce son e est souvent représenté par la lettre e

Ce son peut être aussi representé par ] ea [ comme dans les

let ] let [ egg ] eg [ west ] west [

Exercice de lecture sur ] i[ , ] i [ et ] e [ :

lead ] li:d [ sleep ] sli:p [ leap ] li:p [

] æ [ comme dans cat ] kæt [ :

Ce son est toujours représenté par la lettre a

Exemples : hat ] hæt[ , cap ] kæp [, pan ] pæn[ , back ] bæk [ ,

Exercice de lecture : glad ]glæd [, fact ] fækt[ , map ] mæp [

TAG0720/ CYCLEII ANGLAIS «PROPRIETE CNEPD» PAGE 7

a devant un L muet se prononce ] a : [