diff --git a/docs/troubleshooting/account-and-billing-QA/_category_.json b/docs/troubleshooting/account-and-billing-QA/_category_.json new file mode 100644 index 00000000..26414f9e --- /dev/null +++ b/docs/troubleshooting/account-and-billing-QA/_category_.json @@ -0,0 +1,3 @@ +{ + "label": "Accounts and Billing QA" +} \ No newline at end of file diff --git a/docs/troubleshooting/account-and-billing-QA/add_tax_ids_vat_to_your_flutterflow_account.md b/docs/troubleshooting/account-and-billing-QA/add_tax_ids_vat_to_your_flutterflow_account.md new file mode 100644 index 00000000..34b536ab --- /dev/null +++ b/docs/troubleshooting/account-and-billing-QA/add_tax_ids_vat_to_your_flutterflow_account.md @@ -0,0 +1,39 @@ +--- +keywords: ['account', 'flutterflow'] +slug: /add-tax-ids-vat-to-your-flutterflow-account +title: Add Tax IDs (VAT) to Your FlutterFlow Account +--- +# Add Tax IDs (VAT) to Your FlutterFlow Account + +Adding a Tax Identification Number (VAT ID) to your FlutterFlow account ensures your billing information accurately reflects your business details for tax purposes. Follow the simple steps below to update your account: + +:::info[Prerequisites] +In order to get started, you'll need to already have a FlutterFlow account. Be sure to sign up if you haven't already! + +Be sure to review your account defaults before moving forward. By default, your account will have the name you entered at sign-up and the billing information associated with the card on file. You may need to update these so that they match your VAT information. +::: + + + +## Steps to update your account + +### Contact Support for VAT or other Tax ID Additions + +To add your VAT or other tax identifiers, please email support@flutterflow.io. In order to update your account to be tax-exempt, please provide the following information in your email: + +- VAT ID + +- Company Name + +- Company Address + +Using the details provided, our team will verify your tax ID and share confirmation or next steps. + +### Additional Information + +Due to limitations with our payment processor, Stripe, we cannot update past invoices with your VAT ID. Your VAT ID will be applied to **all future invoices**, ensuring compliance with tax requirements. + +By following these steps, you can easily add your VAT ID to your FlutterFlow account, helping to streamline your billing and tax reporting process. + + + diff --git a/docs/troubleshooting/account-and-billing-QA/downgrading_from a_teams_plan_to_a_pro_or_other_plan.md b/docs/troubleshooting/account-and-billing-QA/downgrading_from a_teams_plan_to_a_pro_or_other_plan.md new file mode 100644 index 00000000..1791f588 --- /dev/null +++ b/docs/troubleshooting/account-and-billing-QA/downgrading_from a_teams_plan_to_a_pro_or_other_plan.md @@ -0,0 +1,24 @@ +--- +keywords: ['downgrading', 'teams', 'other'] +slug: /downgrading-from-a-teams-plan-to-a-pro-or-other-plan +title: Downgrading from a Teams plan to a Pro (or other) plan +--- +# Downgrading From a Teams Plan to a Pro (or other) Plan + +The best way to downgrade from a Teams plan to a different plan is to let your current subscription expire. You can cancel your account to initiate this process. + +To cancel your account, click on your name in the bottom right-hand corner of the screen on app.flutterflow.io. + +![](../assets/20250430121153659010.png) + +From the **My Account** page, click **Cancel Subscription** in the **My Plan** section. + +![](../assets/20250430121153891955.png) + +You will see the date your subscription expires reflected in the **My Plan** section after confirming your cancelation. + +![](../assets/20250430121154120311.png) + +On the date your plan expires, your account will be automatically changed to a free account. From there, you can upgrade your account to a Teams plan by clicking the **Upgrade** button in the bottom right-hand corner. + +If you have an urgent need to downgrade from Teams to a Pro plan, please contact us at support@flutterflow.io. \ No newline at end of file diff --git a/docs/troubleshooting/account-and-billing-QA/how_to_cancel_my_flutterflow_subscription.md b/docs/troubleshooting/account-and-billing-QA/how_to_cancel_my_flutterflow_subscription.md new file mode 100644 index 00000000..43552f4d --- /dev/null +++ b/docs/troubleshooting/account-and-billing-QA/how_to_cancel_my_flutterflow_subscription.md @@ -0,0 +1,33 @@ +--- +keywords: ['subscription', 'cancel', 'flutterflow'] +slug: /how-to-cancel-my-flutterflow-subscription +title: How to Cancel my FlutterFlow Subscription +--- +# How to Cancel my FlutterFlow Subscription + +You can cancel your plan at any time. You will have access to the paid features until your next billing cycle date.​ + +Please follow these steps below to cancel your account: + +- Log in to FlutterFlow and click on your name in the bottom right-hand corner. This will take you to your **My Account** page: + +![](../assets/20250430121447310219.png) + +- Click **Cancel Subscription** under My Plan. + +![](../assets/20250430121447630867.png) + +- Complete the required Cancelation Survey and select **Cancel Subscription.** + +A confirmation of your cancelation will appear. + +:::note +You will have access to paid features until the end of your current billing cycle. When your billing cycle ends, your account will automatically be converted to a Free account. +::: + + +You can confirm your account has been canceled by checking **My Plan**. + +To the right of this title, it will say **Active until [x date].** + +![](../assets/20250430121447869708.png) \ No newline at end of file diff --git a/docs/troubleshooting/account-and-billing-QA/how_to_check_if_a_stripe_payment_succeeds_or_fails.md b/docs/troubleshooting/account-and-billing-QA/how_to_check_if_a_stripe_payment_succeeds_or_fails.md new file mode 100644 index 00000000..89c4024f --- /dev/null +++ b/docs/troubleshooting/account-and-billing-QA/how_to_check_if_a_stripe_payment_succeeds_or_fails.md @@ -0,0 +1,49 @@ +--- +keywords: ['fails', 'payment', 'succeeds'] +slug: /how-to-check-if-a-stripe-payment-succeeds-or-fails +title: How to Check if a Stripe Payment Succeeds or Fails? +--- +# How to Check if a Stripe Payment Succeeds or Fails + +## Understanding Action Output Variables in FlutterFlow + +FlutterFlow actions come with a feature that allows you to name an action output variable, which holds the return value after the action's execution. This functionality is crucial in tracking the status of operations, including payments.​ + +## Default PaymentId in Stripe Actions + +In the context of Stripe payments, FlutterFlow assigns a default variable named "**paymentId**" to the action output. This variable is instrumental in discerning the payment's status.​ + +![](../assets/20250430121315284187.png) + +## ​Checking Payment Status + +When a Stripe payment action runs, the next immediate step is to verify if the "paymentId" is set and non-empty. + +A non-empty "paymentId" signifies a successful transaction, as it indicates that Stripe has returned a valid identifier for the processed payment. + +![](../assets/20250430121315556496.png) + +![](../assets/20250430121315814333.png) + +## Subsequent Actions Based on Payment Status +Upon confirming the payment status, you can trigger the corresponding actions: + +- ### Indicating Successful Payment to Your Users: + + - Display a confirmation message using a snack bar. + + - Navigate the user to a success screen with a thank-you message. + + - Perform any other success-related actions such as updating the database, sending confirmation emails, etc. + +- ### Indicating Failed Payment to Your Users: + + - Prompt the user to attempt payment again. + + - Reset the payment inputs and guide the user through the payment process once more or let them try again if they want to. + + - Provide feedback on what might have gone wrong to improve user experience. + +FlutterFlow's capability to handle action outputs, particularly with payment systems like Stripe, gives developers a powerful tool to create seamless and responsive payment flows in their apps. By following the steps outlined above, you can ensure that your app appropriately responds to the outcome of each Stripe payment, enhancing the user's experience.​ + +![](../assets/20250430121316063461.png)​​ \ No newline at end of file diff --git a/docs/troubleshooting/account-and-billing-QA/how_to_upgrade_to_a_paid_plan.md b/docs/troubleshooting/account-and-billing-QA/how_to_upgrade_to_a_paid_plan.md new file mode 100644 index 00000000..ff834161 --- /dev/null +++ b/docs/troubleshooting/account-and-billing-QA/how_to_upgrade_to_a_paid_plan.md @@ -0,0 +1,35 @@ +--- +keywords: ['upgrade', 'plan', 'paid'] +slug: /how-to-upgrade-to-a-paid-plan +title: How to upgrade to a paid plan +--- +# How to Upgrade to a Paid Plan. + +To change your plan type, please follow these steps: + +- Login to your account and visit [app.flutterflow.io](https://app.flutterflow.io) + + +- In the bottom right-hand corner, click **Upgrade** + + ![](../assets/20250430121445951298.png) + +- In the pop-up that follows, you will be prompted to choose your plan. The benefits of each plan are listed below the upgrade buttons. You have the option to select **Monthly** or **Annual** billing. With an Annual plan you will save up to 28% more. + + ![](../assets/20250430121446291042.png) + +For new users, you will receive a 14-day free trial on any personal plan. + +:::note +Teams plans are not eligible for free trials at this time. +::: + +- After selecting a plan, you will be routed to the payments page. Please note our system requires a card on file, but you are free to cancel at anytime from your FlutterFlow account details. For trial users, you will see your **Total due today** is $0. + +![](../assets/20250430121446674539.png) + +Once you confirm your selection, you will be routed back to [app.flutterflow.io](https://app.flutterflow.io) + + +In the bottom right-hand corner, you will see your new plan type reflected. + diff --git a/docs/troubleshooting/account-and-billing-QA/my_payment_failed_how_can_I_change_to_a_different_credit_card.md b/docs/troubleshooting/account-and-billing-QA/my_payment_failed_how_can_I_change_to_a_different_credit_card.md new file mode 100644 index 00000000..65584af0 --- /dev/null +++ b/docs/troubleshooting/account-and-billing-QA/my_payment_failed_how_can_I_change_to_a_different_credit_card.md @@ -0,0 +1,28 @@ +--- +keywords: ['failed', 'card', 'payment'] +slug: /my-payment-failed-how-can-i-change-to-a-different-credit-card +title: My Payment Failed, How Can I Change to a Different Credit Card? +--- +# My Payment Failed, How Can I Change to a Different Credit Card? + +Failed subscription payments happen from time to time. These steps will help you troubleshoot the issue and update your payment method. + +:::tip +The most common causes for failed payments are insufficient funds, payment blocked by your credit card provider, or an expired card. If your payment fails, please reach out to your credit card provider for more details on why the payment failed. +::: + +You can use these steps to update your payment method on an open invoice (where your credit card has not been charged), you can change your payment method using these steps: + +- Head to the My Account Page + +- Select **Manage Billing** + +- Scroll to **Invoice History** + +- Locate the invoice that failed (*it should be at the top*) and click the icon + + ![](../assets/20250430121458849389.png) + +- Enter your updated payment information + +Once your updated transaction is successfully completed, your system access will be restored. \ No newline at end of file diff --git a/docs/troubleshooting/account-and-billing-QA/troubleshooting_revenuecat_integration_in_flutterflow_apps.md b/docs/troubleshooting/account-and-billing-QA/troubleshooting_revenuecat_integration_in_flutterflow_apps.md new file mode 100644 index 00000000..6489c855 --- /dev/null +++ b/docs/troubleshooting/account-and-billing-QA/troubleshooting_revenuecat_integration_in_flutterflow_apps.md @@ -0,0 +1,158 @@ +--- +keywords: ['testing', 'revenuecat', 'error'] +slug: /troubleshooting-revenuecat-integration-in-flutterflow-apps +title: Troubleshooting RevenueCat Integration in FlutterFlow Apps +--- +# Troubleshooting RevenueCat Integration in FlutterFlow Apps + +Integrating RevenueCat with FlutterFlow adds robust in-app purchasing and subscription management to your mobile applications. However, developers may encounter various issues during the integration process. + +This article provides a structured troubleshooting guide to ensure a seamless integration, covering prerequisites, common pitfalls, and how to resolve specific problems.​​ + +## App Publishing Check + +### Issue: +The app must be published on the Google Play Store and Apple App Store to test RevenueCat features fully.​ + +Why You May Have Faced This: + +Publishing your app is a prerequisite for RevenueCat integration because it needs to communicate with the actual store's APIs to manage transactions and subscriptions. + +### How to Fix It: + +For Google Play Store: + +- Create and submit a release in the Google Play Console. + +- Utilize the Internal Testing track for quicker deployment and testing. + +- Upload your APK or App Bundle and submit it for review. + +- Use this video to set up a Flutter environment on a macOS device. + +For Apple App Store: + +- Prepare and submit your app in FlutterFlow. + +- Deploy your app and configure it in App Store Connect. + +- Use TestFlight for beta testing without a full App Store review. + +Refer to this [video tutorial](https://youtu.be/mMeQhLGD-og?si=9GW39cvNNYvV9it4) for setting up a Flutter environment on Windows. + + +## Subscription Products Creation + +### Issue: + +Subscription products may not be correctly created in the app stores, causing issues with RevenueCat integration.​ + +Why You May Face This: + +Each subscription product requires careful setup within the respective store's console, including unique identifiers and pricing configurations. + +How to Fix It: + +- Ensure that subscription products are correctly created in both Google Play Console and App Store Connect. + +- Follow RevenueCat's documentation for Android and iOS product setup. + +## RevenueCat Setup + +### Issue: + +RevenueCat may not be properly set up, causing issues with product offerings or actions not triggering as expected. + +Why You May Face This: + +Improper configuration in RevenueCat can lead to failed transactions or incorrect entitlement deliveries.​ + +How to Fix It: + +- Ensure that the app is registered with RevenueCat. + +- Check that Products, Entitlements, and Offers are correctly configured in RevenueCat. + +- Connect RevenueCat to both app stores with the correct credentials. + +## FlutterFlow Integration + +### Issue: + +The RevenueCat integration may not function if not enabled or configured properly in FlutterFlow.​ + +How to Fix It: + +- Enable RevenueCat in the FlutterFlow project settings. + +- Enter the correct API keys for both Play Store and App Store. + +## Testing and Environment Limitations + +### Issue: + +RevenueCat integration does not work in web, test, or run mode within FlutterFlow. This can lead to confusion when testing in-app purchase functionality. + +Why You May Face This: + +RevenueCat's services are designed to interact with mobile app stores (Google Play and Apple App Store), which requires a native environment that is not available in web or test modes.​ + +How to Fix It: +To ensure proper testing of RevenueCat functionalities, follow these steps: + +- **Use an Emulator/Simulator**: + + For Android, use an emulator that has Google Play Services installed. Ensure that you are signed in with a Google account that has been added as a tester in the Google Play Console. + + For iOS, use Xcode's simulator to test the integration. You will need to use a sandbox account configured in App Store Connect for testing in-app purchases. + +- **Test on a Real Device**: + + Deploy the app to the Google Play Store or Apple App Store. You may use internal testing tracks or TestFlight for Apple to distribute your app to testers without releasing it to the general public. + + Real device testing allows you to interact with the actual payment and subscription services provided by Google and Apple, giving you the most accurate testing environment. + +- **Understanding Testing Limitations**: + + Remember that in-app purchases and subscriptions will not work in FlutterFlow's web, test, or RUN mode because these modes do not support the native in-app purchase functionality that RevenueCat uses. + +- **TestFlight Error Logs (if you are testing the iOS version)**: + + When using TestFlight, you have the benefit of accessing error logs directly from your test users. These logs can be critical in identifying issues that may not be present during emulator testing. + + Consult the TestFlight documentation to understand how to access and interpret these logs for troubleshooting any errors that occur during testing. + +## Error Analysis + +### Issue: + +Null value errors or other unexpected behaviors may occur, indicating issues in the setup. + +How to Fix It: + +- Review the error messages from Crashlytics or during testing to identify misconfigurations. + +- Ensure debug logging is enabled in FlutterFlow to get detailed logs for troubleshooting. + +## Key Points to Remember + +- Always test in an environment that mirrors the production setup. + +- Subscription products must have matching identifiers in both RevenueCat and the app stores. + +- Debug logging can provide invaluable insights when troubleshooting. + +- Regularly review RevenueCat and FlutterFlow documentation and update the **`purchases_flutter`** package as needed. + +- Use the RevenueCat Launch Checklist to ensure all settings are correct before going live. + +For further guidance and support, make use of FlutterFlow's resources: + +[RevenueCat x FlutterFlow Documentation](https://docs.flutterflow.io/integrations/payments/revenuecat/) + + +[In-App Subscriptions Using RevenueCat and FlutterFlow Blog Post](https://blog.flutterflow.io/in-app-subscriptions-using-revenue-cat/) + +:::note +A clear understanding of the RevenueCat data model and FlutterFlow's integration points is crucial for troubleshooting any issues that arise during the setup process. +::: \ No newline at end of file diff --git a/docs/troubleshooting/account-and-billing-QA/upgrading_flutterflow_account_from_pro_to_teams.md b/docs/troubleshooting/account-and-billing-QA/upgrading_flutterflow_account_from_pro_to_teams.md new file mode 100644 index 00000000..38873b9d --- /dev/null +++ b/docs/troubleshooting/account-and-billing-QA/upgrading_flutterflow_account_from_pro_to_teams.md @@ -0,0 +1,50 @@ +--- +keywords: ['teams', 'upgrading', 'flutterflow'] +slug: /upgrading-flutterflow-account-from-pro-to-teams +title: Upgrading FlutterFlow Account from Pro to Teams +--- +# Upgrading FlutterFlow Account from Pro to Teams + +If you're looking to collaborate on your FlutterFlow projects with other team members, upgrading your account from Pro to Teams is a straightforward process. + +Follow these steps to upgrade your account and select the number of seats for your team. + +## How to Upgrade Your Existing Pro Account to a Teams Account + +:::note +The person who takes steps to upgrade from Pro to Teams will become the team owner. The owner is able to set permissions, manage billing, and more. +::: + +- ### Step 1: Navigate to My Organization + + Begin by logging into your FlutterFlow account. + + On the left-hand side of your dashboard, you will find the **My Organization** section. Click on it to proceed. + +- ### Step 2: Create a Team + + Inside the **My Organization** section, look for the **Create Team** option. If you haven't already set up a team, this is where you'll need to start. + + Click on **Create Team** and follow the prompts to set up your new team. This process will include naming your team and potentially inviting members at a later stage. + +- ### Step 3: Subscribe to a Teams Account + + Once your team is set up, you'll find the option to **Subscribe** within the same **My Organization** section. + + Click on **Subscribe** to begin the upgrade process from your current Pro account to a Teams account. + +- ### Step 4: Select the Number of Seats + + During the subscription process, you will be prompted to select the number of seats you require for your team. + + The number of seats corresponds to the number of team members you can have in your FlutterFlow team. Choose the number that best fits your current needs. Remember, you can always add more seats later if your team grows. + +- ### Step 5: Complete Your Upgrade + + After selecting the number of seats, follow the remaining on-screen instructions to complete your upgrade. This will likely involve confirming your team details and completing the payment for the Teams subscription. + +:::note +Upgrading to a Teams account provides you with additional collaboration features that are not available in the Pro account. It's designed to enhance your team's productivity and streamline your FlutterFlow project development. +::: + +For any further assistance or questions regarding your account upgrade, please reach out to the FlutterFlow support team. \ No newline at end of file diff --git a/docs/troubleshooting/account-and-billing-QA/upgrading_to_a_teams_plan.md b/docs/troubleshooting/account-and-billing-QA/upgrading_to_a_teams_plan.md new file mode 100644 index 00000000..e7e73184 --- /dev/null +++ b/docs/troubleshooting/account-and-billing-QA/upgrading_to_a_teams_plan.md @@ -0,0 +1,92 @@ +--- +keywords: ['teams', 'plan', 'upgrading'] +slug: /upgrading-to-a-teams-plan +title: Upgrading to a Teams plan +--- +# Upgrading to a Teams plan + +Our Teams plan is a great option for anyone looking to build collaboratively in real-time with their team. In addition, our Teams plans offer many benefits including audit logs and Git-Style visual branching. You can learn more about our Teams features here. + +:::note +Teams plans are annual plans and can have up to 20 team members. For an account with more than 20 members or for companies with more than $10 million in annual revenue, please reach out to sales@flutterflow.io +::: + +## Steps to create a Teams plan: + +The following steps are required to create a Teams plan. + +- Create A Team + +- Purchase Seats + +- Invite Users To Your Team + +### Create A Team + +:::note +Teams Plans do not include a free trial. Upgrading to a Teams plan will end your existing Standard or Teams trial. +::: + +## Steps to change your account to a Teams plan + +To change your account to a Teams Plan, please follow these steps: + +- After logging into your FlutterFlow account, head to your account Dashboard and select **My Organization** from the top right. + +- Select **Create Team** + + ![](../assets/20250430121154645490.png) + +- Next, enter your organization name (e.g. My Company) and your website/email domain (e.g. mycompany.com) and select **Create Team**. + + ![](../assets/20250430121154913363.png) + +- **Purchase Seats** +A seat grants one user the ability to use FlutterFlow. You will need to purchase a seat for each team member that you would like to add to your Team. + +- From the **My Organization** tab, select **Subscribe**. +![](../assets/20250430121155202031.png) + +- A popup will appear, select the number of seats (subscriptions) and billing cycle (monthly or annual). + +:::tip +Additional users can be added to your team at any time in the future. +::: + +![](../assets/20250430121155482344.png) + +A checkout page will appear for you to complete the purchase. This can take a few seconds to load. + +![](../assets/20250430121155700067.png) + +:::tip +You can see how many seats you have used here: +![](../assets/20250430121155912037.png) +::: + +- **Invite Users To Your Team** + +:::tip +If you add an existing FlutterFlow user to your Teams plan, they will need to manually cancel their subscription using these instructions. Once this is completed, please reach out to support@flutterflow.io or chat to process the refund for any remaining time on your monthly plan. We're working on automating this process soon! +::: + +To invite a new user, select the **Invite User(s)** button. + +![](../assets/20250430121156186230.png) + +A popup will appear, type the email of the user you would like to add. If they are not an existing user of FlutterFlow, they will be sent an invitation to join. + +![](../assets/20250430121156394370.png) + +## Delete users from Teams plan + +To remove a user from the teams, click on the **red cancel button** and select **Yes** in the popup to confirm the removal. + +![](../assets/20250430121156553720.png) + +![](../assets/20250430121156726199.png) + +## FAQs + +Can I reduce my Teams plan to one seat? +No, you can't. The minimum requirement is two seats, which includes one for the owner's pro plan + an additional team seat. \ No newline at end of file diff --git a/docs/troubleshooting/account-and-billing-QA/what_happens_when_I_downgrade_from_a_paid_plan_to_a_free_plan.md b/docs/troubleshooting/account-and-billing-QA/what_happens_when_I_downgrade_from_a_paid_plan_to_a_free_plan.md new file mode 100644 index 00000000..c0ed5261 --- /dev/null +++ b/docs/troubleshooting/account-and-billing-QA/what_happens_when_I_downgrade_from_a_paid_plan_to_a_free_plan.md @@ -0,0 +1,16 @@ +--- +keywords: ['paid', 'plan', 'when'] +slug: /what-happens-when-i-downgrade-from-a-paid-plan-to-a-free-plan +title: What Happens When I Downgrade From a Paid Plan to a Free Plan? +--- +# What Happens When I Downgrade From a Paid Plan to a Free Plan? + +When you cancel your FlutterFlow subscription, your account will automatically change to a Free account. + +You will still be able to access the apps you created and make changes inside of FlutterFlow. + +However, you won't be able to access any premium features such as custom APIs, GitHub integration, codemagic, and code downloads. Additionally, premium features will no longer work in Preview and Run Mode. + +:::note +Downgrading from a paid plan to a free plan will not have any impact on apps you deployed to Google Play and the App Store. Your projects will remain stable, and you can upgrade to a paid plan again at anytime to make changes. +::: \ No newline at end of file diff --git a/docs/troubleshooting/assets/20250430121153659010.png b/docs/troubleshooting/assets/20250430121153659010.png new file mode 100644 index 00000000..f99af59d Binary files /dev/null and b/docs/troubleshooting/assets/20250430121153659010.png differ diff --git a/docs/troubleshooting/assets/20250430121153891955.png b/docs/troubleshooting/assets/20250430121153891955.png new file mode 100644 index 00000000..382fe54b Binary files /dev/null and b/docs/troubleshooting/assets/20250430121153891955.png differ diff --git a/docs/troubleshooting/assets/20250430121154120311.png b/docs/troubleshooting/assets/20250430121154120311.png new file mode 100644 index 00000000..768dc546 Binary files /dev/null and b/docs/troubleshooting/assets/20250430121154120311.png differ diff --git a/docs/troubleshooting/assets/20250430121154645490.png 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