diff --git a/docs/user-guides/workspace-access/jetbrains/toolbox.md b/docs/user-guides/workspace-access/jetbrains/toolbox.md index 52de09330346a..dad5e0131580e 100644 --- a/docs/user-guides/workspace-access/jetbrains/toolbox.md +++ b/docs/user-guides/workspace-access/jetbrains/toolbox.md @@ -55,3 +55,30 @@ To connect to a Coder deployment that uses internal certificates, configure the 1. Select **Settings**. 1. Add your certificate path in the **CA Path** field. ![JetBrains Toolbox Coder Provider certificate path](../../../images/user-guides/jetbrains/toolbox/certificate.png) + + +## Troubleshooting + +If you encounter issues connecting to your Coder workspace via JetBrains Toolbox, follow these steps to enable and capture debug logs: + +### Enable Debug Logging + +1. Open Toolbox +1. Navigate to the **Toolbox App Menu (hexagonal menu icon) > Settings > Advanced**. +1. In the screen that appears, select `DEBUG` for the Log level: section. +1. Hit the back button at the top. +1. Retry the same operation + +### Capture Debug Logs + +1. Access logs via **Toolbox App Menu > About > Show log files**. +2. Locate the log file named `jetbrains-toolbox.log` and attach it to your support ticket. +3. If you need to capture logs for a specific workspace, you can also generate a ZIP file using the Workspace action menu, available either on the main Workspaces page in Coder view or within the individual workspace view, under the option labeled **Collect logs**. + +> [!Workspace] +> Toolbox does not persist log level configuration between restarts. + +## Additional Resources + +- [JetBrains Toolbox documentation](https://www.jetbrains.com/help/toolbox-app) +- [Coder JetBrains Toolbox Plugin Github](https://github.com/coder/coder-jetbrains-toolbox)