Merge pull request #5684 from segmentio/journeys-faq-update

rchinn1 · web-flow · commit e4c7c0bfb2b3 · 2023-11-16T09:51:57.000-08:00
Add Journeys SLA to FAQs [DOC-754]
diff --git a/src/engage/journeys/faq-best-practices.md b/src/engage/journeys/faq-best-practices.md
@@ -103,3 +103,7 @@ For Engage customers, users with either the Engage User or Engage Admin roles ca
 ### Why am I seeing duplicate entry or exit events?
 
 Journeys triggers audience or trait-related events for each email `external_id` on a profile. If a profile has two email addresses, you'll see two Audience Entered and two Audience Exited events for each Journey step. Journeys sends both email addresses to downstream destinations.
+
+### How quickly do user profiles move through Journeys?
+
+It may take up to five minutes for a user profile to enter each step of a Journey, including the entry condition. For Journey steps that reference a batch audience or SQL trait, Journeys processes user profiles at the same rate as the audience or trait computation. Visit the Engage docs to [learn more about compute times](/docs/engage/audiences/#understanding-compute-times).
