From 65d74a4d2333427dbb9f7f843153dd4becb14417 Mon Sep 17 00:00:00 2001 From: rchinn-segment <93161299+rchinn-segment@users.noreply.github.com> Date: Thu, 28 Apr 2022 09:23:24 -0700 Subject: [PATCH] Update csv-upload.md --- src/engage/profiles/csv-upload.md | 9 +++++++-- 1 file changed, 7 insertions(+), 2 deletions(-) diff --git a/src/engage/profiles/csv-upload.md b/src/engage/profiles/csv-upload.md index 24870f0d09..ed4b0095b9 100644 --- a/src/engage/profiles/csv-upload.md +++ b/src/engage/profiles/csv-upload.md @@ -20,11 +20,11 @@ Click **Download Template** to download a CSV template with identifier columns f > info "" > CSV files can only have a single **email** and **phone** identifier column. Include any additional email addresses or phone numbers for a user profile as a separate row. -Navigate to **Personas > Settings** and select the Identity Resolution tab to view or add identifiers in your Segment workspace. +Navigate to **Personas > Settings** and select the **Identity Resolution** tab to view or add identifiers in your Segment workspace. ### 2. Upload a CSV file -Upload a CSV file to Twilio Engage two ways: +Upload a CSV file to Twilio Engage in two ways: - Drag and drop the CSV file in the dropzone. - Click **Browse** to locate the CSV file. @@ -88,6 +88,11 @@ Please note the following limits as you upload CSV files to Twilio Engage: - You can only upload one file at a time. - The CSV file size can't exceed 15 MB. +> warning "" +> At this time, the following beta limitations apply: +> - Email addresses and phone numbers that unsubscribe from your campaigns can't be re-subscribed. +> - If you upload the same email or phone number with different subscription states in a CSV file, the resulting subscription status isn't guaranteed. + ## Message consent Only send messages to subscribed users. If a recipient deletes or flags an unwanted message as spam, inbox providers might start to filter your messages straight to spam folders. View more SendGrid delivery [Best Practices](https://sendgrid.com/blog/why-are-my-emails-going-to-spam/){:target="_blank"} to prevent email from going to spam.