Business Articles

Articles that I think are worth sharing!
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The Dark Side Of Five-Star Reviews: Why Customers Don’t Trust Perfect Ratings
The Dark Side Of Five-Star Reviews: Why Customers Don’t Trust Perfect Ratings
Five More CX Trends And Predictions For 2025
Let’s emphasize that customers demand and expect more. Strong customer support is not a nice-to-have but a must-have for any and every organization
The Sound Of Silence: How Companies Lose Trust By Ignoring Customer Feedback
The Sound Of Silence: How Companies Lose Trust By Ignoring Customer Feedback
A CX Expert’s Top 10 Books For 2024—Just In Time For Amazon’s Black Friday And Cyber Monday Sales
Just in time for the Black Friday and Cyber Monday sales, here’s my list of the books you’ll want to buy for yourself and as gifts for colleagues (including your boss).
When Is The Best Time To Start A Business? Maybe, When It’s The Worst Time
There's an old saying that problems create opportunities. That’s true for those who can spot the opportunity and take advantage of it. And that’s what this story is about.
Important Customer Support Experience Findings | Calix Blog
Important Customer Support Experience Findings | Calix Blog
82% Of U.S. Consumers Say Government Does Not Provide Great Customer Service
82% Of U.S. Consumers Say Government Does Not Provide Great Customer Service
Customer Effort and Emotion – 10 Reasons to Take Action Today
Customer Effort and Emotion – 10 Reasons to Take Action Today
Customers Are Suffering From FORO: Fear Of Reaching Out
Customers Are Suffering From FORO: Fear Of Reaching Out
Remembering John Ruhlin: Giftology’s Impact On Business Relationships
Remembering John Ruhlin: Giftology’s Impact On Business Relationships
One In Five Customers Stop Doing Business With You Because Of Your Survey
One In Five Customers Stop Doing Business With You Because Of Your Survey
Rethinking Customer Interactions to Boost Customer Experience