International Journal of Contemporary Hospitality Management, 2018
The purpose of this study was to identify the relationship between customer values, satisfaction ... more The purpose of this study was to identify the relationship between customer values, satisfaction and loyalty in the context of Airbnb.,The survey questionnaires were developed based upon review of previous studies. The samples were collected from US- based Airbnb users. The data were analyzed using structural equation modeling.,The result of this study indicates that first, Airbnb users’ hedonic value has a positive impact on satisfaction and loyalty, while utilitarian value influences only on satisfaction. Second, this study also shows that product involvement plays as a moderating role in the paths between hedonic value and customer satisfaction.,Study findings may help researchers understand the roles of hedonic and utilitarian values and their impacts on satisfaction and loyalty in the context of Airbnb. This study also contributes to Airbnb marketers in fulfilling users’ expectations about the company.,This research contributes to the hospitality literature by expanding the rea...
If you would like to write for this, or any other Emerald publication, then please use our Emeral... more If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information.
An increasing number of people are using the Internet, in many instances unaware of the informati... more An increasing number of people are using the Internet, in many instances unaware of the information being collected about them. In contrast, other people concerned about the privacy and security issues are limiting their use of the Internet, abstaining from purchasing products online. Businesses should be aware that consumers are looking for privacy protection and a privacy statement can help to ease consumers' concerns. New Zealand based web sites are expected to have privacy statements on their web sites under the New Zealand Privacy Act 1993. The incidence of the information gathered from New Zealand web sites and their use of privacy statements is examined here. In particular, web sites utilizing cookies and statements about them are scanned. Global consistency on Internet privacy protection is important to boost the growth of electronic commerce. To protect consumers in a globally consistent manner, legislation, self-regulation, technical solutions and combination solutions are different ways that can be implemented.
If we are fortunate enough to have children, then our desire for them will probably be that they ... more If we are fortunate enough to have children, then our desire for them will probably be that they live happy lives. Happiness is one way of expressing what the good life means. But happiness on its own does not really express the complexities of human existence and its fulfillment. In a global context we might choose, instead, to use the term human wellbeing; that is commonly measured in terms of statistical approaches to life expectancy, income and access to goods. This gives some clues as to what might lead to human fulfillment, and disparities between different peoples, but it is not really enough. Factual accounts fail to probe the complexity of human relationships in different societal contexts and why these situations of gross inequality arise. A rather better term is therefore human flourishing, as this implies a richer, relational understanding of the human condition. But the possibilities for human flourishing in our present societies seem dwarfed by difficulties, not only in the developing world, but also in the developed world. This paper aims to set out what some of the difficulties are and why an alternative voice on human flourishing may be needed in this debate. This alternative voice is one that takes the religious aspect of human experience seriously, and argues for the incorporation of these values into a concept of human flourishing. Such an alternative does not simply replace what has gone before, but seeks to transform it through opening up the underlying assumptions that have hitherto been accepted. Even those scholars who are not religious are beginning to recognize that there are philosophical reasons for religions having a public role in influencing wider society, as long as such religions refrain from fundamentalism. In the latter case religions need to be held to account for their negative, rather than positive influence.
International Journal of Contemporary Hospitality Management, 2018
The purpose of this study was to identify the relationship between customer values, satisfaction ... more The purpose of this study was to identify the relationship between customer values, satisfaction and loyalty in the context of Airbnb.,The survey questionnaires were developed based upon review of previous studies. The samples were collected from US- based Airbnb users. The data were analyzed using structural equation modeling.,The result of this study indicates that first, Airbnb users’ hedonic value has a positive impact on satisfaction and loyalty, while utilitarian value influences only on satisfaction. Second, this study also shows that product involvement plays as a moderating role in the paths between hedonic value and customer satisfaction.,Study findings may help researchers understand the roles of hedonic and utilitarian values and their impacts on satisfaction and loyalty in the context of Airbnb. This study also contributes to Airbnb marketers in fulfilling users’ expectations about the company.,This research contributes to the hospitality literature by expanding the rea...
If you would like to write for this, or any other Emerald publication, then please use our Emeral... more If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information.
An increasing number of people are using the Internet, in many instances unaware of the informati... more An increasing number of people are using the Internet, in many instances unaware of the information being collected about them. In contrast, other people concerned about the privacy and security issues are limiting their use of the Internet, abstaining from purchasing products online. Businesses should be aware that consumers are looking for privacy protection and a privacy statement can help to ease consumers' concerns. New Zealand based web sites are expected to have privacy statements on their web sites under the New Zealand Privacy Act 1993. The incidence of the information gathered from New Zealand web sites and their use of privacy statements is examined here. In particular, web sites utilizing cookies and statements about them are scanned. Global consistency on Internet privacy protection is important to boost the growth of electronic commerce. To protect consumers in a globally consistent manner, legislation, self-regulation, technical solutions and combination solutions are different ways that can be implemented.
If we are fortunate enough to have children, then our desire for them will probably be that they ... more If we are fortunate enough to have children, then our desire for them will probably be that they live happy lives. Happiness is one way of expressing what the good life means. But happiness on its own does not really express the complexities of human existence and its fulfillment. In a global context we might choose, instead, to use the term human wellbeing; that is commonly measured in terms of statistical approaches to life expectancy, income and access to goods. This gives some clues as to what might lead to human fulfillment, and disparities between different peoples, but it is not really enough. Factual accounts fail to probe the complexity of human relationships in different societal contexts and why these situations of gross inequality arise. A rather better term is therefore human flourishing, as this implies a richer, relational understanding of the human condition. But the possibilities for human flourishing in our present societies seem dwarfed by difficulties, not only in the developing world, but also in the developed world. This paper aims to set out what some of the difficulties are and why an alternative voice on human flourishing may be needed in this debate. This alternative voice is one that takes the religious aspect of human experience seriously, and argues for the incorporation of these values into a concept of human flourishing. Such an alternative does not simply replace what has gone before, but seeks to transform it through opening up the underlying assumptions that have hitherto been accepted. Even those scholars who are not religious are beginning to recognize that there are philosophical reasons for religions having a public role in influencing wider society, as long as such religions refrain from fundamentalism. In the latter case religions need to be held to account for their negative, rather than positive influence.
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Papers by Steve Libese