Trengo - Smart Customer Engagement Platform

Trengo AI is here, cool! But... What does the AI for customer service and support look like? 🤔 You want to see this for yourself! That's why Customer Success expert Donovan van der Weerd and Customer Onboarding star Charlotte Beenen will host webinars to give you a practical peek into Trengo AI. Starting with a look at the new digital assistant: AI HelpMate: 🗓️ Date: September 24 🕒 Time: 11.00 AM (CEST) Join and discover just how handy AI can be for your team: https://hubs.li/Q02Qr3lf0

Het is zover, morgen sta ik samen met het Trengo-team op de Conversational Conference van Frankwatching in de Jaarbeurs in Utrecht! Het draait allemaal om generative AI, LLM's en hoe je effectief gebruikt kunt maken van de nieuwste technologieen. Kom je ook? Vergeet dan niet even langs onze stand te komen om hallo te zeggen! Onze Co-Founder en CPO, Patrick Meutzner 💬, en Thomas Meijer Van der Valk Exclusief gaan je vertellen hoe klantenserviceteams van AI-curious naar AI-ready transformeren. 💪 Mis het niet—het wordt vast een tech-tastisch avontuur! Tot morgen!

This is such a huge enhancement to customer communications...enabling support teams to automate up to 90% of conversations is a game changer. And the fact companies can start with Trengo AI making suggestions for agents means companies can both train and learn to trust the AI before going fully automated. Well done, team Trengo!! #customersfirst #AI

We've launched Trengo AI today. Did you hear? CustomerFirst and Emerce did. 🎉 Check out what they said about Trengo AI (in Dutch): 👉 Emerce: formaat/index.xmlhttps://https://lnkd.in/eWaM9FKH 👉 Customerfirst: https://lnkd.in/efa4tgk3 Want to skip the press but still read about where we see AI for service and support go? Read our vision on AI: https://hubs.li/Q02Q6b6z0 ✨ TL;DR, but ready to try out AI for customer service? Plan your AI discovery meeting here: https://hubs.li/Q02Q68c40 #trengoai #ai #customerservice #customersupport #customerexperience

Hold onto your seats! 🚀 Today, we're unveiling something HUGE at Trengo: our brand-new Trengo AI! 🤖 Imagine automating 90% of your customer communications—sounds unreal? Well, it's now reality! 😎 For the past seven years, we've been building automations for our customer support platform, pushing the boundaries of what could be automated. And today, that dream really becomes reality! Trengo AI is set to transform really how businesses interact with their customers by: 👉 Automating full customer conversations across 70+ languages and 24/7 around-the-clock. 👉 Providing personalised responses in your brand's unique voice. 👉 Efficiently routing conversations and gathering customer info. But here's the best part: Trengo AI is here to support your team, not replace it. 💪 We understand that customer service is no easy task—overwhelmed teams, endless shifts and managing multiple communication channels. That's why we're on a mission to automate 90% of incoming customer questions, freeing your team to focus on what truly matters. 🌟 Creating unique customer journeys in 70+ languages. 🌟 Resolving 80% of conversations autonomously, just like Valk Exclusief’s succescase in the comments. 🌟 Maintaining professional and on-brand communication. Curious about how Trengo AI can revolutionise your customer service? Let's chat! 💬 Ready to let Trengo AI impact your day? Let's do this together! 🚀

AI is not new—it’s been around for decades. In fact when I finished school (a looooooong time ago 😃 ) I contemplated choosing a still nascent AI curriculum that was on offer at the time as part of Computer Sciences. How I ended up in law school and only got back to AI decades later, is a different story… Until quite recently, and even today, many automated bots are of poor quality, causing more customer frustration than delight. But that’s no longer the case as Gen-AI really delivers astounding quality. In fact, it feels like a true humane interaction. Companies, however are still stuck on how to start their AI-journey. Therefore, the Trengo tribe has worked incredibly hard to not only embrace the power of AI, but to incorporate it into an accessible and easily adoptable product for our customer base. We firmly believe that customer-facing teams shouldn’t have to be tech-savvy to get started. And with Trengo they don’t need to be. After an extensive beta-period, I am therefore excited to announce that today, we are officially launching Trengo AI! 🥳 . We have found a way in which Trengo users can very simply decide if, how and when they make use of the power of AI in their customers’ interactions. As such they can serve their customers faster and more accurately- in short: ✨create Customer Delight ✨ The reviews are so overwhelmingly positive and already a third of our customer base has started to interact with Trengo AI. Check out Patrick Meutzner 💬 post and you’ll see what our beta-users have shared with us. Trengo AI is now fully ready to: 👉 Be set up in within a few hours 👉 Create personalised and contextual customer journeys in a few clicks 👉 Resolve ±80% of conversations in 70+ languages by itself 👉 Use your brand’s tone of voice to personalise every touch As you can see from these images, Trengo AI feels like a great new colleague for us and we have gotten very fond of working with it ourselves 💚. If you want to try out Trengo AI, you can do so without incremental cost until November. Please visit https://lnkd.in/eqcBTBST and let us know what you think! #Saas #AI #Trengo #customerservice #customersupport #AItechnology

Have you googled ‘AI for customer service’? We have. There’s lots of information out there on AI; we see articles on benefits ‘huge time-saver’ or click-bait headlines ‘AI will replace 300 million jobs’. All information that doesn’t tell you what AI can do for customer communication, and for your service and support teams. We want to ensure that you know exactly what AI is capable of and what it can do for you, that's why we've launched: Trengo AI! This AI for customer service and support is ready to: 🌟 Create unique customer journeys in 70+ languages 🌟 Resolve 80% of conversations by itself 🌟 Use your brand’s tone of voice to personalise every touch This post is not even 1/10th of the thought we've put into this. Read our vision on AI for the full story on where we see AI make the most customer service impact: https://hubs.ly/Q02Q4JCs0 Trengo AI is here to make your team’s busy shifts a little easier (and more fun)! Curious? We'd 💚 to show you: https://hubs.ly/Q02Q4HdQ0 #AI #customerservice #customersupport #customerexperience #aitechnology #trengoai

This summer, the Trengo team had the incredible opportunity to support the amazing team at A18 Fondazione. 💪❤️ A18's work is centred around providing support to the families of autistic adults in Sardinia. Families often struggle when an autistic family member reaches adulthood, and care is still required, but state support drops off. That's where A18 steps in to provide a community where sons, daughters, sisters, and brothers can thrive and connect with others. Together with A18, the Trengo team was able to offer a summer of fun, connectivity, and communication for A18 residents on the beach. 🏝️ A huge thank you to everyone at A18 for their dedication and passion for providing the right conditions for these families to thrive.✨

At the start of this year I wrote about my New Year’s resolution to reduce my data on servers, especially as I learnt that the Global cloud computing emissions exceed those from commercial aviation. Some practical tips how I have gone about this (in no particular order): Clean up ▶ Filter your inbox and Cloud photos for the largest files. Delete the ones you really don’t need ▶ Filter your inbox for commonly used retailers, such as Bol.com or Booking.com. So many of their notifications just linger in your inbox and can be bulk deleted ▶ Filter your inbox for notifications of your (work) software tools and bulk delete the outdated ones ▶ Use the tools provided to remove duplicate images/ videos from your phone and Cloud photo storage ▶ Repeat this exercise a few times a month Reduce amount saved ➡ Review what emails your are subscribed to and whether you really need these (often a purchase at a website immediately registers you for marketing email- make sure you unsubscribe) ➡ Once you read an email you are subscribed to, immediately delete afterwards. The content of most lives on the web somewhere already ➡Review where you get notifications. Eg Linkedin sending you updates of what’s happening in your account, all the booking and tracking updates from retailers. Do you really need them when all that info is also visible in your account? ➡ Check on your phone settings, does it automatically save all Whatsapp messages and then synch to the cloud? Do you need/ want it to? ➡ People are used to continue taking photos/ selfies until they have ‘ the perfect one’. Any time you take a series choose 1 best one and delete the rest ➡ After an event people enjoying sharing their photos. Go for a shared album instead of sharing via Whatsapp or other. Avoid duplicate photos This is a small time investment that could make big impact if many embrace these habits. Just like you de-clutter your house every so often, please also declutter your server space. Do you incorporate any of these habits and can you suggest more simple tips that can help reduce our data storage waste?

Make sure your chatbot doesn't show symptoms of an identity crisis. A tone of voice is needed... but yes, which one? If you could give your chatbot any tone of voice without your team lead coming over to ask questions, which would you pick? 👇