Voyc

🌟 Great to see innovation in action at the BVRLA Compliance Forum 🌟 Our co-founder and CTO, Lethabo Motsoaledi, recently shared her insights on a panel at the BVRLA Compliance Forum, hosted by Shoosmiths. The discussion focused on how technology can play a pivotal role in supporting the customer journey - something we strive to help our customers achieve every day here at Voyc. It’s inspiring to be part of these conversations and continue pushing the boundaries of what’s possible in the world of compliance and customer experience. 🚀 #BVRLA #Compliance #CustomerJourney #Tech #Innovation #Voyc #CustomerExperience #AI

👋 Our Co-Founder and CTO, Lethabo Motsoaledi was lucky enough to pay a visit to one of our amazing customers, Assist Insurance Services Ltd, in Northampton last week! Our team is always grateful for the opportunity to meet with our customers in person and strengthen the relationships we’ve built together. From an insightful office tour to the many smiles and positive conversations about recent and upcoming updates, it’s clear that our partnership is thriving.. Thank you to Assist Insurance Services Ltd for the warm welcome and for taking the time to share feedback that helps us grow and evolve. We look forward to continuing this journey together and delivering even more value in the future! 🚀 Take a look at the photos from the visit below.

A little belated, but we couldn't let this milestone go uncelebrated -🎉 Pop the confetti! 🎉 We have officially monitored a jaw-dropping 50 million interactions! 💜 That’s right - an incredible 50 million customer conversations have been monitored through Voyc, thanks to our amazing clients. 💜 To our incredible clients: your enthusiasm and trust make milestones like this possible. And to our team at Voyc, thank you for the dedication and effort you bring every day. We couldn’t have done it without you! 💜 Here’s to this amazing achievement—let’s keep pioneering together! See you at 100 million! #Voyc

Official statement from Voyc on the recent Car Finance Commission Ruling On 25 October 2024, the car finance industry experienced a significant transformation with a landmark court ruling on commissions. We recognise that this shift raises important questions about compliance, processes, and risks. At Voyc, we are committed to supporting our clients through these changes. We believe that amidst uncertainty lies the opportunity for intelligent growth. Our focus is on helping you adapt and thrive in this evolving landscape. 🔍 Key areas of support from Voyc: 1. Commission oversight: Our tailor-made solution is being thoughtfully configured into robust commission analysis tools to align your processes with the latest standards. 2. Boosting revenue with Warranty sales: Our alerting system ensures that no potential cross-selling opportunity slips through the cracks. 3. Combatting fraud: We’re dedicated to staying ahead and are actively developing long-term solutions to improve customer verification. Together, we can transform these challenges into stepping stones for success. 👉 Read our full statement to understand our approach and how we’re here to assist you during this pivotal time: https://lnkd.in/d2ZEbF5x Let’s navigate this journey together.

🎉 Celebrating our new Voyc Village achievers 🎉 We’re thrilled to honour our latest stars who have completed their courses and achieved new milestones in Voyc Village, our customer academy! 🚀 Your dedication to learning and growth continues to inspire us. 👏 First up, a huge congratulations to Bradley Evans from Mark Bates Ltd. He has successfully completed the Admin course and passed the exam, officially joining our community of certified users. Welcome aboard, Brad! 👏 Next, let’s celebrate Andrew Heyworth from Lease4Less He has completed one of our most comprehensive courses, the Admin course, earning a certificate of completion. Great job, Andrew! 👏 Finally, a big shoutout to Hannah Tinsley from One Call Insurance Services Limited She earned a badge from one of our micro-courses, ‘Getting Started with Score Cards.’ Way to go, Hannah! We’re proud of your accomplishments and can’t wait to see how you leverage your new skills to drive success. Our customer academy offers tailored journeys to meet all your learning needs. Thank you for being part of the Voyc community! 🌟

🚨 Compliance Alert! 🚨 As you know, the FCA is on the lookout this year, with fines totaling a staggering £103,372,381 in 2024 alone. Here’s something else you need to know: ❌ Many businesses are facing penalties for failing to treat customers with characteristics of vulnerability fairly. This has serious consequences not only for the customers, but also for your business, resulting in hefty fines. It shows the urgent need for strong compliance measures. At Voyc, we’re passionate about helping businesses and their customers thrive together. Our 100% call quality and compliance monitoring guarantees that you meet compliance standards while offering authentic support to your customers. With Voyc, compliance isn’t a checkbox - it’s at the heart of what we do. 🌟 We know your customers are important to you. With Voyc, you have a trusted compliance partner to help you support and care for them in the best possible way. 🔗 Read about the latest FCA fines here: https://lnkd.in/eDvHyR6J #Compliance #CustomerCare #Voyc #FCA

Don’t miss out on better customer care and experiences! 🤝 On the left, we have 0% call monitoring and coverage - resulting in a ‘meh’ customer experience. 😐 But on the right? We’ve got 100% call monitoring and coverage - the sprinkles of ultimate customer satisfaction and business success! ✨ With Voyc, you can transform your customer interactions from dull to spectacular. 🌟 Imagine every call monitored, every insight captured, and every opportunity seized! 📞💡 Why settle for ‘meh’ when you can sprinkle success into every conversation? 🎊 Ready to elevate your customer care game? Let’s connect: https://lnkd.in/deTtuQQt #AI #CallMonitoring #Voyc #Compliance

Q4 is off to a fantastic start at our academy, Voyc Village  🎉 Today we celebrate Michell Giaramita from Evolution Funding Ltd, who recently earned her certificate of completion in our "Onboarding for Channel Owners" course. 🎓👏 Michell, we’re so excited to have you as part of the Voyc family! We know you'll excel at configuring channels for your team and we can’t wait to support you as you dive deeper and become a Voyc super user. Congratulations on this achievement! 🌟 

📢 Financial advisors and investment intermediaries are at the forefront of helping consumers make informed choices. With evolving challenges in the industry, it’s crucial to ensure that every client receives the support they need. Discover what’s expected for a successful future! 🤝

What an incredible journey! ✨ We have loved following Martin Jones from The Compliance Guys Ltd team as they tackled a thrilling four-day rally through some stunning locations. It’s been a privilege to sponsor this initiative, raising funds for the automotive Bangers4Ben tour. Bangers4Ben raises money to help Ben Automotive Industry Charity which supports people in the automotive industry and their families, helping them with their mental and physical health, as well as overall well-being. From breathtaking views to epic team spirit, the rally didn’t disappoint! 🎉 Have a look at some of the fun they had in these photos—especially in those brilliant outfits! 📸 A huge shoutout to the team for their dedication and to everyone who made this possible. 🙌 Jigsaw Finance CarMoney Lyndsey Kerr Spidersnet CEIR PHIL WILLIAMS CARS LTD #Voyc #Bangers4Ben #TheComplianceGuys