Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainabili ...
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Official podcast for the custom harvesting industry brought to you by U.S. Custom Harvesters, Inc. Listen in as Mandi and our guests chat about their experiences and the current state of affairs!
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Assorted stories from NPR
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This podcast is about the wild world of cookies and their growing popularity. Learn about custom personalized cookies, cookies with logos and the coveted gourmet cookie!
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Customer Service is a podcast by Canoe Club where we ask and answer questions with guests about style, culture, and more.
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Home renovations are stressful enough on their own, but when you throw in the challenges of everyday life, it can feel downright overwhelming. That’s where your host, Katie GO, comes in. She’s here to guide you through the renovation process and inspire you to take control, creating not just the home but the life of your wildest dreams.
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A true crime podcast with a different point of view. Every week, Alice and Brett bring their unique perspective as prosecutors to the most famous cold case mysteries of all time. Murder, mayhem, disappearances, you name it. If it's true crime, they're on the case. Custom case art by Hannah Hill. https://instagram.com/serious_moonlite?igshid=lhy8ijowoc9p
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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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Your favorite CS personalities answer your hardest CS questions.
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Welcome to Customer Growth Sessions, presented by Intergrowth. Join host Pat Ahern, Managing Partner at Intergrowth, as we discuss techniques to build and scale systems that boost profitability for up-and-coming ecommerce businesses.
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Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
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Modern Healthcare’s Healthcare Insider Podcast is a sponsored podcast series from Modern Healthcare Custom Media. In this series, we’ll interview healthcare’s most accomplished leaders to learn how they’re addressing the industry’s most pressing challenges, taking an inside look at the innovations that are moving the industry forward.
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We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com
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This is The Customer Wins podcast where business leaders discuss their secrets and techniques for helping their customers succeed and in turn grow their company.
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Earn Trust & Win More Customers In The Age Of AI. We believe that the future of marketing is buyer education. When you obsess about your customers’ needs, you can start producing the content they’re hungry for. This is how to build trust and close deals in the digital age. This is the pathway to Endless Customers. An IMPACT podcast.
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The Unchurned podcast brings you the stories that will help you forge incredible customer relationships, prevent churn, & build institutional knowledge. The CS & BS series is a part of the Unchurned podcast wherein, with each episode, our hosts - Kristi Faltorusso, Jon Johnson, Josh Schachter, and special guests uncover the secrets of top leaders and innovators of companies so that you can advance your career and the performance of your customer success team. Unchurned, and the CS&BS series, ...
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Join me each week as we dive into the inner workings of our brain and business to maximize our potential while we sip our favorite cocktails. Grab a glass, let's talk business.
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A show where we learn about and share everything concerning long range shooting and custom rifle building. To support the show don't forget to visit our Patreon Page, We really appreciate all the members who help support the show. Brought to you by Wolf Precision, Inc. and your host Jamie Dodson. Visit out website at www.wolfprecision.net
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An interview style podcast with people in the Custom Home Furnishings industry.
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
397
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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Considering building your dream home? The Art of Custom, hosted by Kim Hibbs MCGP & owner of Hibbs Homes, takes you through the custom home building process from start to finish. Each episode is packed with tips and advice for homeowners who want to know more about the home building process. From what to expect during architecture and design - and how to get the greatest value from your investment - we explore a variety of topics as they relate to the home building experience. Take a deep di ...
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Hop on the bus with Joseph Michelli, Ph.D. (Customer Experience Professional, New York Times #1 Bestselling Author and Business Consultant). Joseph and his business-savvy guests provide a rollicking, wisdom-rich ride to customer experience excellence.
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Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
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WB Download Custom Home Podcast will provide podcast listeners and those in the home building industry a platform to discuss home building news/updates in the nation and what’s happening on our local custom home building projects. We will have casual, entertaining discussions with experts in the industry, friends and surprise guests. The WB Download Custom Home Building Podcast is hosted by Wieland Builders President, Jeff Wieland. The Wieland family have been building homes for over 65 year ...
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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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Whether you’re dreaming of building a forever home, looking to create a custom vacation getaway, or looking for a home that supports your lifestyle, this podcast is for you! Join us as we provide behind-the-scenes insights and advice for intelligent homeowners looking to renovate or build a dream home in the Monadnock Region. We’ll get into the art and science of the custom home-building industry and help you know everything you need along the way! Cohosted by seasoned NH Builder, Paul LaRoc ...
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Bob and Mark are regular American guys exploring different countries and cultures through the holiday experience of Christmas. They enjoy festive movies, music, food, and customs. Each episode features the two visiting a new international location. It's like a global Christmas party!
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Master Fabricators and Custom Car Builders Tim Lajambe and Rob Mosser get together with Ufuoma Elvis from The Golden Drive to talk about all things cars, modifications, engines, body work, metal work, the industry and more. Trick Factory Customs is a premier fabrication and body shop located in Coquitlam, British Columbia, specializing in metal shaping, welding, paint and body, upholstery and fabrication. You can check out our Youtube channel here to watch our videos: https://www.youtube.com ...
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The show for SaaS marketers and product people. We talk with industry experts about email automation, marketing, content, and product strategy.
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Welcome to The Custom Copper & Zinc Podcast—where expert craftsmanship meets timeless design! Hosted by Jorge Fiscal, owner of Custom Copper and Zinc, this podcast takes you inside the art and skill of handcrafted metalwork. Whether restoring historic landmarks or creating striking modern designs, copper and zinc bring unmatched beauty, durability, and character to any project. If you’re a homeowner, contractor, architect, or designer, this is your ultimate resource for expert insights, crea ...
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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
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Krystine is a professional voice actress, who loves her work in the Erotic genre. She loves creating custom audios that involve JOI, SPH, HFO, Hypno, Meditation, and more. This podcast is literally a passion project. To date, this podcast has between 40k and 50k downloads per month. And yet, it cannot pay for it's own hosting costs, much less the production costs incurred. If your business would like to reach 40,000 to 50,000 potential customers every month with one 30 second ad on every epi ...
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The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
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Heritage Signs & Displays is a Veteran owned, full-service Commercial Printing, Custom Signs, and Display Company specializing in the production and installation of trade show graphics, events banners, window graphics, wall wraps, environmental graphics, booklet printing, and marketing materials to improve the branding of businesses in Southern Maryland, Baltimore MD, Annapolis MD, and Waldorf MD. Get more information: https://heritagecustomsigns.com/
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Join us as we dive deep into the world of CX and Channel Performance with industry experts and practitioners. Each episode of Ipsos' Customer Perspective offers practical advice and insights for measuring, managing, and designing exceptional customer experiences. Whether you're in mystery shopping, channel optimisation, or passionate about understanding customer journeys, this podcast is your go-to resource for driving business success through customer-centricity. Subscribe now and elevate y ...
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Builders Wanted features candid conversations with the leaders and industry pioneers who are reimagining customer engagement, driving transformation, and fostering innovation with transformative technologies. Step inside the minds of the builders reshaping how businesses connect, engage, and grow.
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This podcast focuses on helping Business leaders, Founders, Sales Professionals, Commercial directors, and CFO's make informed business decisions when it comes to marketing. The podcast is designed to give non-marketing professionals the tools and knowledge to optimise their customer purchase journeys across online and offline touch points in order to see a real impact on their bottom line. New episodes come out every week. For future episodes, you can send your questions to me via LinkedIn ...
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The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
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We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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From the author of Fanatical Prospecting and the company that re-invented sales training, the Sales Gravy Podcast helps you win bigger, sell better, elevate your game, and make more money fast.
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The Unboxed show is a space for conversation about brand experiences, the challenges and wins across industries and product types, and the impactful additional brand experiences and affinity created through custom-branded packaging and beyond. Whether you are a startup founder looking to expand your brand's reach, a marketing professional looking for some tips, or an enterprise executive looking for inspiration from industry leaders, we have an episode for you. This show is sponsored by Merc ...
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Engage to Lead is your go-to podcast for bite-sized, actionable lessons on Customer Success, Account Management, and Leadership. In just 10 minutes per episode, we break down real-world insights, mistakes, and strategies to help you engage customers, empower teams, and drive success—without the fluff. Because whether you're leading a customer or a team, engagement is the key to success. 🎧 Listen now and start leading through engagement!
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Ever wondered how to use your experience to start or grow a business? The First Customer intimately dissects successful entrepreneurs journeys to their first customer. Learn from practical real-life examples of regular people transforming into superheroes by starting their own business. Buckle up … the rocket is taking off!
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Beyond the Prompt dives deep into the world of AI and its expanding impact on business and daily work. Hosted by Jeremy Utley of Stanford's d.school, alongside Henrik Werdelin, an entrepreneur known for starting BarkBox, prehype and other startups, each episode features conversations with innovators and leaders to uncover pragmatic stories of how organizations leverage AI to accelerate success. Learn creative strategies and actionable tactics you can apply right away as AI capabilities advan ...
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The Customized Ride is dedicated to news, reviews & interviews within the car tunning industry! We spotlight great guests from car owners to executives at companies in the industry. We cover car shows, events etc..
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If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!
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Customer service Customer Podcast Funny Comedy Review THE CUSTOMER IS NOT ALWAYS RIGHT https://studio.youtube.com/channel/UCA-pdAcY3t6qG9G57EZaKsg/videos
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The Art of Collaboration in Digital CS with Holly Goodliffe | Episode 096
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Digital CS consultant Holly Goodliffe joins the Digital CX podcast to share her journey from the nonprofit world to tech leadership and discuss the evolving role of digital CS in complex, stakeholder-rich environments. She and Alex explore how simplifying digital engagement, deploying timely CTAs, and adopting a Scrum mindset can empower teams to d…
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How to Build and Maintain an Effective Knowledge Base
46:22
46:22
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Text the show! A great knowledge base can make life easier for your customers and your support team—but where do you start? In this episode, we're joined by Mat Patterson from Help Scout to talk about building helpful, well-maintained articles that can actually eliminate repetitive support questions. Whether you’re a support team of one or leading …
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The Future of Investment Management With Ryan Eisenman
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Ryan Eisenman is the Co-founder and CEO of Arch, a fintech company that automates the administration and management of private investments. A Houston native, he graduated from Vanderbilt University with a degree in Human and Organizational Development, along with minors in Corporate Strategy, Financial Economics, and Economics. Before founding Arch…
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Bridal Shower Cookie Favors: A Sweet and Thoughtful Touch.
2:34
2:34
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Bridal Shower Cookie Favors Make the Perfect Gift. A bridal shower is a cherished prelude to the big day, filled with joy, laughter, and heartfelt wishes. Individually wrapped personalized cookies add a sweet and thoughtful touch to the celebration. Whether as charming favors or part of a dessert spread, these custom treats make a lasting impressio…
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Acrylic Signs Raleigh NC: A Guide to Custom Signage Solutions
8:21
8:21
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We create & install custom Acrylic Signs & LED Backlit Signs using plexiglass to enhance branding of office walls of business interiors in Raleigh NC. Get more information: https://heritagecustomsigns.com/products/acrylic-signs-raleigh-nc.phpBy Heritage Signs & Displays
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Preserving Architectural Heritage: Copper and Zinc in Historic Restoration
6:22
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Can Copper And Zinc Be Used In Historic Buildings? Can Copper and Zinc be used in historic buildings? Step into the fascinating intersection of historical preservation and modern craftsmanship as Jorge Fiscal reveals how copper and zinc are revolutionizing restoration projects across America. We unpack the surprising history of these metals—fixture…
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The “Fun” in Building & Driving Pre-War Cars + Rebooting a 100 Year Old Car Company
1:08:29
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On this episode we discuss The “Fun” in Driving Pre-War Cars & Rebooting a 100 Year Old Car Company Email us at [email protected] for any questions, inquiries or sponsorship opportunities HPA Academy Discount Code: TRICK50 HPA Academy Affiliate links: Homepage: https://hpcdmy.co/tfc EFI Tuning: https://hpcdmy.co/tfc-efi Engine Building: https:…
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Why Giving Renewals to CSMs Works (and How It Can for You Too)
33:17
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Send us a text What if your csm team could achieve 100% renewal accuracy and eliminate surprise churn? Sounds impossible, right? Irit Eizips is joined by Ephrat Peled who shares her journey of transforming renewal processes to drive exceptional results. Together, they dive into the groundbreaking strategies that led her team to revolutionize their …
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#129 First Look: AI Hosts Dive into the Trusted Guide Roadmap™ Master Class
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Ok, this one is a bit different. I've been asked many times over for a sampling of The Trusted Guide Roadmap™ Master Class and really couldn't share a nice condensed slice of it...until now. It was quite by accident. I used an AI tool that automated two virtual hosts, I'm calling them Abe (A) and Ivy (I), who took much of the material from a recent…
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196. Booyah Guy, Garage Living Rooms, & Curling/Lawn Sports
1:38:37
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Timothy & Chase talk about booyah guy, garage living rooms, & curling/lawn sports. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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The Power of Storytelling in Building Brand Loyalty
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In this episode, Dr. Joseph Michelli explores the transformative power of storytelling in branding. He discusses how effective storytelling can forge solid emotional connections, transforming customers into brand advocates. Dr. Michelli provides insights into knowing your audience, humanizing your brand through genuine stories, and maintaining cons…
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Leaders in Customer Loyalty Brand Stories featuring Feeding America
28:50
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Send us a text How Loyalty Principles Drive Impact in the Nonprofit Sector Loyalty professionals spend much of their time optimizing engagement, designing value exchanges, and driving long-term brand affinity. While these strategies are typically associated with commercial brands, they’re just as relevant, and arguably more critical, in the nonprof…
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Send us a text Eagles fans are wild Support the show https://youtube.com/@thecustomerservice24?si=L1ssgDBiAIh4vbHuBy MATREX WRIGHT
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Series 7, Episode 12: Flying through turbulent times. Lessons from Air New Zealand and Ipsos’ Gold Award winning CX programme.
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In this month's podcast, Helen is joined by Jeremy Todd, Head of Research & Insight at Air New Zealand, Trish Roberts, Experience Management Director, and Tom Magill, Associate Director of Ipsos New Zealand. This episode celebrates the success of the Air New Zealand CX programme, delivered by Ipsos with Medallia. At the 2024 Research Association Aw…
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Zach Riggar on CX Lessons From MLS On Strategies For Fan Engagement
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In today's episode, Zach Riggar, Vice President of Digital Marketing for Major League Soccer (MLS), shares his extensive career journey, highlighting his work with big brands and his role in the evolution of digital marketing in sports. He discusses MLS's growth, fueled by innovative technology, high-profile players like Lionel Messi, and the upcom…
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Ep.94. - Is launching a podcast really worth it for your business? How much time does it take? Do you need a fancy studio? And what do you even talk about? In this episode of Endless Customers, Alex Winter sits down with Lindsey Auten, Content and Video Trainer at IMPACT, to unpack everything they’ve learned after 10,000+ downloads and nearly 100 e…
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The First Customer - Why Networking is a Developer's Best Friend with Codingscape CTO Jimmy Jacobson
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In this episode, I was lucky enough to interview Jimmy Jacobson, CTO of Codingscape. Jimmy discovered programming through his father's university lab computer, unaware it could be a career. He later pursued computer science, freelancing while working at Overstock and Zappos. Zappos’ culture encouraged risk-taking, fueling his entrepreneurial drive.…
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How can AI as a strategic partner transform CS from reactive to proactive?
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#updateai #customersuccess #saas #business In this episode of the Unchurned podcast, we are joined by our dynamic duo of experts, James Sanders (AI Implementation Strategist) and Michelle Carter (Customer Success Innovation Lead). From automated call summaries and sentiment analysis to predictive analytics and personalized customer experiences, Jam…
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S2 E11: How to Balance Inventory in a Bootstrapped Ecommerce Business with Laura Berens from Love and Fit
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In this episode, we delve into the world of e-commerce and brand building alongside Laura Berens, Founder & CEO of Love and Fit. Gain insights into the strategies and techniques used to effectively scale an e-commerce business, with practical advice about bootstrapping with zero-interest credit cards, managing inventory and cash flow, leveraging pa…
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Design Details That Can Make or Break Your Home
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Send us a text Hey there, and welcome back to the Custom Built Podcast! Today, I’m diving into the tiny but crucial details in home design that often get overlooked—until it’s too late. Ever had a kitchen where drawers crash into each other, or a light switch ends up awkwardly behind a cabinet? These little design misses can cause major headaches (…
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Custom Harvest Hype, Season 3 Episode 15: The Trooper
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Mandi interviews Sergeant Watson from the Nebraska Carrier Enforcement Division. Sgt. Watson attends our convention every year and goes over everything about inspecting and communicating with custom harvesters. Also featuring general updates from the US Custom Harvester association office. https://www.facebook.com/uscustomharvesters/…
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Latest in Paul’s World: Work/life balance, a big move, and listener questions answered!
18:36
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We were long overdue for a proper catch-up with host and builder, Paul LaRoche! In this episode, Paul answers the many questions that have been on Emily’s mind as well as recently submitted listener questions. You’ll hear about current projects, Paul’s recent move, how he navigates the work/life balance, and more! In this episode of the Craft of Cu…
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Effective SEO Strategies for Non-Technical Business Leaders
25:53
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Send us a text In this episode, Femi Olajiga discusses the emerging concept of Generative Engine Optimisation (GEO) and its implications for SEO strategies. He emphasizes the need for businesses to adapt their keyword strategies, focusing on high-intent keywords and understanding the evolving landscape of online search behavior influenced by AI too…
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Turning Employee Insights into Customer Experience Breakthroughs
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What happens when you bring together experience leaders from healthcare and elite sports education? You discover powerful insights that transcend industries and reveal universal truths about creating exceptional experiences. Meet Heather Brace, Chief People Officer at Intermountain Healthcare with its 68,000 employees across six states, and Mike Mi…
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20 Houses for 20 Years: The Legacy of High-Performance Homes
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We’re revisiting two groundbreaking projects that left a lasting impact not just on our company, but on the global home-building community. First, we sit down with homeowners David and Thuy Smith to reflect on their decade of living in Active House USA, a cutting-edge, energy-efficient home completed in 2013. They share insights on how the home has…
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10 Proven Ways Guaranteed To Build Trust In Your Customers!
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Trust: it’s the glue that holds relationships together—both personal and professional. Yet, so many businesses get it wrong. In this special milestone episode (yes, 400 episodes!), Colin Shaw and Professor Ryan Hamilton break down why trust is the foundation of every great customer experience and, more importantly, how you can earn it, keep it, and…
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Episode 228: Mastering One Thing & Why We Chose Okuma for Our CNCs
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In this episode, we dive into the power of focusing on one thing and doing it exceptionally well. We also provide updates on why we chose world-class Okuma CNC machines for manufacturing the ACE. Every now and then, it’s valuable to reflect on business philosophies, decision-making, and the journey that shapes our success. Join us for an inside loo…
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Ken Gilmore on Charlotte AutoFair: Inside One of the Southeast’s Biggest Car Shows
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In this episode of The Chris & Sandy Show, we sit down with Ken Gilmore, Executive Director of the Hornets Nest Region AACA, to dive into the behind-the-scenes world of the Charlotte AutoFair! 🚗🔥 Ken shares his journey from the corporate world to running one of the largest automotive events in the Southeast, the challenges of organizing a massive c…
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#41 Even a young job applicant is a customer
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Great Customer Culture pays off! A company has treated a young job applicant as a customer and after such a positive experience he accepted that job offer. Listen to Paolo Fabrizio's insights. https://bit.ly/Pod-EN-41By Paolo Fabrizio
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The Art of Building Enduring Relationships!
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In this episode of the Customer Experience Bus podcast, Joseph Michelli welcomes Dana Klein, the CEO and founder of Klein Strategies, to explore how brands can build lasting relationships with customers through empathetic engagement and elevated service. Dana shares valuable insights into designing seamless customer journeys, tackling service break…
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How do branches score on customer experience?
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Despite decreases in bank branch numbers, they have hit a bit of a plateau recently, hovering just shy of 70,000 total in the U.S. In the past several years, there has been a major push to modernize bank branches and turn them into more experiential centers that deliver financial advice rather than simply push transactions. But how are bank branche…
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Unlocking Customer Success with AI: Practical Insights and Real-Life Lessons
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Are you ready to bring your Customer Success strategy to the next level with AI? 🚀 In this episode of Engage to Lead, I dive into real-world stories and practical tips on how AI can help you predict customer risks, automate routine tasks, and boost your team's productivity. Spoiler: AI doesn't replace us—it amplifies our ability to deliver real, hu…
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