Monitoring - Bazaarvoice is still monitoring the resolution deployed to fix the text encoding issue on portal.bazaarvoice.com to ensure it is completely resolved. We will provide further updates at the time stated below or when new information becomes available.
NEXT UPDATE: March 13th, 2025, 12 PM CST
[1292]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business day
Mar 12, 2025 - 21:17 CDT
Investigating - Bazaarvoice has identified a text encoding issue with some of the content submitted since 2025-03-07. Some of the texts within the content are replaced by 'I&, #39; and other similar text encoding'. We have confirmed that this issue affects both client-generated and consumer-generated content (Ratings and Reviews and Questions and Answers). A root cause is yet to be determined but we are actively investigating the issue. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
March 13th, 2025, 12 PM CST
[1292]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 12, 2025 - 18:06 CDT
Conversations Platform
?
Degraded Performance
90 days ago
100.0
% uptime
Today
Content Display
?
Degraded Performance
90 days ago
100.0
% uptime
Today
Content Submission
?
Operational
90 days ago
100.0
% uptime
Today
Syndication
?
Operational
90 days ago
100.0
% uptime
Today
API Services
?
Operational
90 days ago
100.0
% uptime
Today
Moderation Service
?
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
?
Operational
90 days ago
100.0
% uptime
Today
SEO Service
?
Operational
90 days ago
100.0
% uptime
Today
Feed Processing
?
Operational
90 days ago
100.0
% uptime
Today
SFTP Service
?
Operational
90 days ago
100.0
% uptime
Today
Legacy (PRR) Platform
?
Operational
90 days ago
100.0
% uptime
Today
Content Display
?
Operational
90 days ago
100.0
% uptime
Today
Content Submission
?
Operational
90 days ago
100.0
% uptime
Today
Syndication
?
Operational
90 days ago
100.0
% uptime
Today
API Services
?
Operational
90 days ago
100.0
% uptime
Today
Moderation Service
?
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
?
Operational
90 days ago
100.0
% uptime
Today
SEO Service
?
Operational
90 days ago
100.0
% uptime
Today
Feed Processing
?
Operational
90 days ago
100.0
% uptime
Today
SFTP Service
?
Operational
90 days ago
100.0
% uptime
Today
Social Commerce
?
Operational
90 days ago
100.0
% uptime
Today
Content Display
?
Operational
90 days ago
100.0
% uptime
Today
Content Collection
Operational
90 days ago
100.0
% uptime
Today
Portal
?
Operational
90 days ago
100.0
% uptime
Today
Syndication
Operational
90 days ago
100.0
% uptime
Today
API Services
?
Operational
90 days ago
100.0
% uptime
Today
Moderation Service
?
Operational
90 days ago
100.0
% uptime
Today
Granify
Operational
90 days ago
100.0
% uptime
Today
Affable
Operational
90 days ago
100.0
% uptime
Today
Bazaarvoice Portal
?
Operational
90 days ago
99.94
% uptime
Today
Portal Applications
?
Operational
90 days ago
99.78
% uptime
Today
Try It and Retailer Sampling
?
Operational
90 days ago
99.97
% uptime
Today
Configuration Hub
?
Operational
90 days ago
99.97
% uptime
Today
Workbench
Operational
90 days ago
99.97
% uptime
Today
Connections
?
Operational
90 days ago
99.97
% uptime
Today
Brand Edge
?
Operational
90 days ago
99.97
% uptime
Today
Brand Community Sampling
?
Operational
90 days ago
100.0
% uptime
Today
Branded Sampling Portal
?
Operational
90 days ago
100.0
% uptime
Today
Content Submission
?
Operational
90 days ago
100.0
% uptime
Today
Email Notifications
?
Operational
90 days ago
100.0
% uptime
Today
Support Community
Operational
90 days ago
100.0
% uptime
Today
Case Submission
Operational
90 days ago
100.0
% uptime
Today
Live Chat
?
Operational
90 days ago
100.0
% uptime
Today
Phone Support
Operational
90 days ago
100.0
% uptime
Today
Knowledge
Operational
90 days ago
100.0
% uptime
Today
Knowledge Base
Operational
90 days ago
100.0
% uptime
Today
Bazaarvoice Developer Portal
Operational
90 days ago
100.0
% uptime
Today
Partner Integrations
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 11, 14:10 CDT
Update -
Bazaarvoice is still monitoring the resolution deployed to fix the Vibe accessibility issue on portal.bazaarvoice.com to ensure it is completely resolved. We will provide further updates at the time stated below or when new information becomes available.
NEXT UPDATE: March 12th, 2025, 12 PM CST
[1291]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business day
Mar 11, 12:46 CDT
Update -
We are continuing to monitor for any further issues.
Mar 11, 07:25 CDT
Monitoring -
Bazaarvoice has deployed a fix for this issue. Vibe functionality is now accessible on portal.bazaarvoice.com. Bazaarvoice continues to monitor the issue to ensure that it is fully resolved. We will provide further updates at the time stated below or when new information becomes available.
NEXT UPDATE: March 11th, 2025, 12 PM CST
[1291]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 10, 10:57 CDT
Investigating -
Bazaarvoice has identified an issue that is preventing users from accessing Vibe functionality on portal.bazaarvoice.com. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available whichever comes first.
NEXT UPDATE: March 10th, 2025, 12 PM CST
[1291]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 10, 09:32 CDT
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 7, 10:11 CST
Monitoring -
Bazaarvoice has resolved the issue, restoring access to the Monitoring Tools app, and is actively monitoring the situation.
We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: March 7th, 2025, 12 PM CST
[1290]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 6, 09:03 CST
Investigating -
Bazaarvoice has identified an issue that prevents customers from accessing the Monitoring Tools app in Portal.
We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: March 6th, 2025, 12 PM CST
[1290]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Mar 5, 16:25 CST
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Feb 26, 23:42 CST
Update -
Bazaarvoice has identified an issue in one of its databases that has caused delays for new content appearing in Portal/APIs/Displays. This issue has been quickly identified and resolved. Further monitoring will be performed to ensure systems are working as expected.
We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: February 27th, 2025, 10 AM CST
Feb 26, 14:32 CST
Monitoring -
Bazaarvoice has identified an issue in one of its databases that has caused delays for new content appearing in Portal/APIs/Displays. This issue has been quickly identified and resolved. Further monitoring will be performed to ensure sytstems are working as expected.
We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: February 26th, 2025, 3 PM CST
[1286]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Feb 26, 09:04 CST