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Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Delay To Multiple Network In Multiple Countries
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Multiple Network In Multiple Countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 03, 2025 - 20:42 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Multiple Network In Multiple Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 03, 2025 - 20:09 PST
      SMS Delivery Failures to Altice Network in United States of America over a Subset of Short Codes
      Update - We are continuing to experience SMS Delivery Failures to Altice in United States of America over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Jan 03, 2025 - 16:53 PST
      Update - We are continuing to experience SMS Delivery Failures to Altice in United States of America over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Jan 03, 2025 - 12:54 PST
      Update - We are continuing to experience SMS Delivery Failures to Altice in United States of America over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 03, 2025 - 10:51 PST
      Update - We are continuing to experience SMS Delivery Failures to Altice in United States of America over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 03, 2025 - 07:57 PST
      Update - We are continuing to experience SMS Delivery Failures to Altice in United States of America over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Jan 03, 2025 - 05:51 PST
      Investigating - We are experiencing SMS Delivery Failures to Altice in United States of America over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Jan 03, 2025 - 04:58 PST
      Uptime over the past 90 days. View historical uptime.
      PROGRAMMABLE MESSAGING Degraded Performance
      90 days ago
      100.0 % uptime
      Today
      MMS Operational
      SMS Degraded Performance
      SMPP Operational
      Messaging Channels Operational
      Notify Operational
      Conversations Operational
      Messaging Insights Operational
      Messaging Services Operational
      Content API Operational
      Toll-free verification ? Operational
      90 days ago
      100.0 % uptime
      Today
      PROGRAMMABLE VOICE Operational
      PSTN Operational
      SIP Interface Operational
      Client Web Operational
      Client Mobile ? Operational
      Conference ? Operational
      Recording ? Operational
      Queue ? Operational
      Text-to-Speech ? Operational
      Recording Transcriptions Operational
      TwiML Operational
      Voice Insights Operational
      Speech Recognition Operational
      Intelligence Operational
      Pay Operational
      Media Streams Operational
      Dialogflow Operational
      ACCOUNT SECURITY Operational
      Authy 2FA Operational
      Verify Operational
      Authy App Operational
      Lookup ? Operational
      ELASTIC SIP TRUNKING Operational
      Origination ? Operational
      Termination Operational
      FLEX Operational
      Flex Application Platform Operational
      TaskRouter ? Operational
      Flex Insights Operational
      Flex Agent Desktop Operational
      Flex Queue Stats Operational
      Flex Teams View Operational
      Flex Admin Console Operational
      Flex Routing Operational
      Flex Conversations Operational
      Flex Programmable Chat Operational
      Flex Programmable Voice Operational
      Proxy Operational
      Flex Plugins Operational
      Flex Billing Operational
      INTERCONNECT Operational
      PHONE NUMBERS ? Operational
      PROGRAMMABLE CHAT Operational
      PROGRAMMABLE VIDEO Operational
      Group Rooms Operational
      Peer-to-Peer Rooms Operational
      Recordings Operational
      Compositions Operational
      Network Traversal Service ? Operational
      Go Rooms Operational
      Video Insights Operational
      PROXY Operational
      SERVERLESS Operational
      Studio Operational
      Functions Operational
      Assets Operational
      TwiML Bins Operational
      Sync Operational
      DEVELOPER TOOLS Operational
      Console Operational
      Event Streams Operational
      Debugger & Alarms Operational
      Documentation Operational
      REST API Operational
      Bulk Export Operational
      TWILIO PLATFORM Operational
      Billing Operational
      Customer Support Center ? Operational
      Other Operational
      Account Insights Operational
      Trust Hub Operational
      Organization Operational
      CARRIER NETWORK Degraded Performance
      SMS Long Code, North America Degraded Performance
      MMS Long Code, North America Operational
      SMS Short Code, North America Operational
      MMS Short Code, North America Operational
      SMS Toll-Free, North America Operational
      MMS Toll-Free, North America Operational
      Voice, North America Operational
      Voice, Latin America Operational
      SMS, Latin America Degraded Performance
      Voice, APAC Operational
      SMS, APAC Degraded Performance
      MMS, APAC Operational
      Voice, Europe Operational
      SMS, Europe Operational
      Voice, Middle East & Africa Operational
      SMS, Middle East & Africa Degraded Performance
      Verify Silent Network Auth Operational
      Lookup Identity Match Operational
      Lookup Line Type Intelligence [Legacy API] Operational
      Lookup Line Type Intelligence [Twilio API] Operational
      Lookup SIM Swap Operational
      Legacy Identity MatchAndAttributes Operational
      FRONTLINE Operational
      INTERNET OF THINGS Operational
      Programmable Wireless Operational
      Super SIM Operational
      Wireless Insights Operational
      Sender ID Operational
      90 days ago
      100.0 % uptime
      Today
      Operational
      Degraded Performance
      Partial Outage
      Major Outage
      Maintenance
      Major outage
      Partial outage
      No downtime recorded on this day.
      No data exists for this day.
      had a major outage.
      had a partial outage.

      No incidents or maintenance related to this downtime.

      Scheduled Maintenance
      United States Account Security Carrier Partner Maintenance - AT&T Jan 3, 2025 22:00 - Jan 4, 2025 07:00 PST
      Scheduled - Our carrier partner AT&T United States is conducting a planned maintenance from 03 January 2025 at 22:00 PST until 04 January 2025 at 07:00 PST. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.



      Impacted Product: Verify Silent Network Auth



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Jan 03, 2025 - 11:38 PST
      United Kingdom Account Security Carrier Partner Maintenance - Vodafone Jan 4, 2025 14:55-20:15 PST
      Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 04 January 2025 at 14:55 PST until 04 January 2025 at 20:15 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



      Impacted Products: Verify Silent Network Auth, Legacy Identity MatchAndAttributes
      Posted on Dec 27, 2024 - 12:44 PST
      United States SMS and MMS Carrier Maintenance - AT&T Jan 5, 2025 20:00 - Jan 6, 2025 02:00 PST
      The AT&T network in the United States is conducting a planned maintenance from 05 January 2025 at 20:00 PST until 06 January 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T United States handsets.
      Posted on Jan 03, 2025 - 02:03 PST
      United States SMS and MMS Carrier Maintenance - T-Mobile Jan 6, 2025 22:00 - Jan 7, 2025 04:00 PST
      The T-Mobile network in the United States is conducting a planned maintenance from 06 January 2025 at 22:00 PST until 07 January 2025 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
      Posted on Dec 17, 2024 - 14:03 PST
      United States MMS Carrier Partner Maintenance Jan 7, 2025 00:00-02:00 PST
      Our MMS carrier partner in the United States is conducting a planned maintenance from 07 January 2025 at 00:00 PST until 07 January 2025 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
      Posted on Dec 19, 2024 - 13:16 PST
      United Kingdom Account Security Carrier Partner Maintenance - EE Jan 7, 2025 13:50 - Jan 8, 2025 04:05 PST
      Our carrier partner EE United Kingdom is conducting a planned maintenance from 07 January 2025 at 13:50 PST until 08 January 2025 at 04:05 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



      Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
      Posted on Dec 19, 2024 - 08:03 PST
      US SMS Carrier Maintenance - Small US Carriers Jan 7, 2025 21:00 - Jan 8, 2025 03:00 PST
      A subset of small networks in the US are conducting a planned maintenance from 07 January 2025 at 21:00 PST until 08 January 2025 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Posted on Jan 02, 2025 - 14:56 PST
      France SMS Carrier Maintenance - LEGOS Jan 8, 2025 14:00-17:00 PST
      The LEGOS network in France is conducting a planned maintenance from 08 January 2025 at 14:00 PST until 08 January 2025 at 17:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from LEGOS France handsets.
      Posted on Dec 18, 2024 - 14:26 PST
      France SMS Carrier Partner Maintenance Jan 9, 2025 13:00-16:00 PST
      Our SMS carrier partner in France is conducting a planned maintenance from 09 January 2025 at 13:00 PST until 09 January 2025 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.
      Posted on Dec 18, 2024 - 16:39 PST
      United States SMS Carrier Partner Maintenance Jan 11, 2025 07:00-12:00 PST
      Our SMS carrier partner in the United States is conducting a planned maintenance from 11 January 2025 at 07:00 PST until 11 January 2025 at 12:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets.
      Posted on Dec 12, 2024 - 09:31 PST
      US SMS Carrier Maintenance - Small US Carriers Jan 14, 2025 02:00-04:00 PST
      A subset of small networks in the US are conducting a planned maintenance from 14 January 2025 at 02:00 PST until 14 January 2025 at 04:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
      Posted on Dec 31, 2024 - 14:31 PST
      Twilio Interconnect backend service maintenance Jan 14, 2025 07:00-08:00 PST
      Twilio is conducting a planned maintenance from 14 January 07:00 PST until 14 January 08:00 PST on the Twilio Interconnect backend service. During the maintenance window there could be intermittent impact on calls, though it is not expected.
      Posted on Dec 13, 2024 - 10:45 PST
      Twilio Interconnect backend service maintenance Jan 14, 2025 07:00-08:00 PST
      Twilio is conducting a planned maintenance from 14 January 07:00 PST until 14 January 08:00 PST on the Twilio Interconnect backend service. During the maintenance window there could be intermittent impact to call setup, though it is not expected.
      Posted on Dec 13, 2024 - 10:44 PST
      Singapore Voice Carrier Partner Maintenance Jan 14, 2025 08:00-14:00 PST
      Our Voice carrier partner in Singapore is conducting a planned maintenance from 14 January 2025 at 08:00 PST until 14 January 2025 at 14:00 PST. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Singapore phone numbers.
      Posted on Dec 24, 2024 - 06:39 PST
      Japan SMS Carrier Maintenance - NTT Docomo Jan 15, 2025 08:00-13:00 PST
      The NTT Docomo network in Japan is conducting a planned maintenance from 15 January 2025 at 08:00 PST until 15 January 2025 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from NTT Docomo Japan handsets.
      Posted on Dec 18, 2024 - 22:52 PST
      Qatar SMS Carrier Maintenance - Vodafone Jan 16, 2025 14:00-19:30 PST
      The Vodafone network in Qatar is conducting a planned maintenance from 16 January 2025 at 14:00 PST until 16 January 2025 at 19:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.
      Posted on Jan 02, 2025 - 07:15 PST
      System Metrics Month Week Day
      API Response Time - North America
      Fetching
      API Response Time - Europe
      Fetching
      Past Incidents
      Jan 3, 2025
      SMS Delivery Delays To Globe & Smart Network In Philippines Over Domestic Pre Registered Sender ID
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Globe & Smart Network In Philippines Over Domestic Pre Registered Sender ID. This incident has been resolved.
      Jan 3, 04:26 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Globe & Smart Network In Philippines Over Domestic Pre Registered Sender ID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 3, 02:11 PST
      Update - We are experiencing SMS delivery delays when sending messages to Globe & Smart Network In Philippines Over Domestic Pre Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 2, 22:38 PST
      Update - We are experiencing SMS delivery delays when sending messages to Globe & Smart Network In Philippines Over Domestic Pre Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 2, 21:05 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Globe & Smart Network In Philippines Over Domestic Pre Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 2, 20:22 PST
      SMS Delivery Delays & Failures to Legos Network in France
      Resolved - We are no longer observing SMS Delivery Failures to multiple networks in France for a subset of long code numbers. This incident has been resolved.
      Jan 3, 00:46 PST
      Monitoring - We are observing recovery in SMS Delivery Failures to multiple networks in France for a subset of long code numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 2, 22:40 PST
      Update - We are continuing to experience SMS Delivery Delays & Failures to Legos Network in France for a subset of long code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 2, 19:49 PST
      Update - We are continuing to experience SMS Delivery Failures to multiple networks in France for a subset of longcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 2, 18:00 PST
      Investigating - We are continuing to experience SMS Delivery Failures to multiple networks in France for a subset of longcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 2, 16:52 PST
      Monitoring - We are observing recovery with SMS Delivery Failures to multiple networks in France for a subset of longcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 2, 15:49 PST
      Update - We are experiencing SMS Delivery Failures to multiple networks in France for a subset of longcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 2, 15:18 PST
      Investigating - Our monitoring systems have detected a potential issue SMS Delivery Failures to Multiple Networks in France. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Jan 2, 15:09 PST
      Jan 2, 2025
      SMS Delivery Failures to Lonestar Network in Liberia
      Resolved - Twilio SMS was impacted for 54 minutes between 12:20 PM PT 01-02-2025 and 01:14 PM PT 01-02-2025. During this period, customers may have experienced SMS Delivery Failures to Lonestar Network in Liberia. The issue has now been resolved.
      Jan 2, 14:20 PST
      SMS Delivery Delays to Grameenphone in Bangladesh
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Grameenphone in Bangladesh. This incident has been resolved.
      Jan 2, 10:23 PST
      Update - We continue observing recovery in SMS delivery delays when sending messages to Grameenphone in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 2, 09:21 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Grameenphone in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 2, 07:19 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to Grameenphone in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 2, 05:23 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Grameenphone in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 2, 04:33 PST
      SMS Delivery Delays to Tigo Network in Honduras
      Resolved - We are experiencing SMS delivery delays when sending messages to Tigo Network in Honduras. This incident has been resolved.
      Jan 2, 06:19 PST
      Monitoring - We are observing recovery in SMS delays when sending messages to Tigo Network in Honduras. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 2, 04:27 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to Tigo Network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 2, 00:37 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to Tigo Network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 1, 22:45 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Tigo Network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 1, 21:54 PST
      Jan 1, 2025
      SMS Delivery Delays and Delivery Failures to Tigo Networks in Honduras
      Resolved - Twilio SMS was impacted between 11:14 PM PT 01-01-2025 and 05:52 AM PT 01-02-2025. During this period, customers may have experienced SMS Delivery Delays and Delivery Failures to Tigo Networks in Honduras. The issue has now been resolved.
      Jan 1, 23:14 PST
      Messaging insights may report inaccurate data for scheduled messages.
      Resolved - Issue on Messaging Insights not returning data for scheduled messages has been resolved and Message Insights is operating normally at this time.
      Jan 1, 07:30 PST
      Update - Our engineers are currently investigating the customer impact of a retroactive issue with Messaging Insights not returning data for scheduled messages. We will follow up and provide customer impact details within 8 hours or as soon as more information becomes available.
      Jan 1, 05:00 PST
      Update - Our engineers are currently investigating the customer impact of a retroactive issue with Messaging Insights not returning data for scheduled messages. We will follow up and provide customer impact details within 4 hours or as soon as more information becomes available.
      Jan 1, 00:47 PST
      Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Messaging Insights not returning data for scheduled messages. We will follow up and provide customer impact details within 2 hours.
      Dec 31, 22:46 PST
      Investigating - Our monitoring systems have identified a potential issue where Messaging Insights is not returning data for scheduled messages. Please rest assured that our engineering team has been alerted and is actively investigating the matter. We will update as soon as we have more information.
      Dec 31, 22:20 PST
      Customers Unable To Purchase Package Plans
      Resolved - We are no longer experiencing issues when trying to purchase package plans from Twilio console. This incident has been resolved.
      Jan 1, 06:26 PST
      Monitoring - We are observing recovery when trying to purchase package plans from Twilio console. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Jan 1, 05:50 PST
      Identified - We continue to experience an issue when trying to purchase package plans from Twilio console. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Jan 1, 05:35 PST
      Update - We are experiencing an issue when trying to purchase package plans from Twilio console. Our engineers are working with the concern team to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 1, 03:35 PST
      Investigating - We are experiencing an issue when trying to purchase package plans from Twilio console. Our engineers are working with the concern team to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 1, 02:35 PST
      SMS Delivery Delays To Vodafone Germany
      Resolved - We are no longer experiencing SMS Delivery Delays To Vodafone Germany. This incident has been resolved.
      Jan 1, 04:55 PST
      Monitoring - We are observing recovery in SMS Delivery Delays To Vodafone Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Jan 1, 03:04 PST
      Investigating - We are experiencing SMS Delivery Delays To Vodafone Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Jan 1, 02:06 PST
      Dec 31, 2024
      SMS Delivery Failures To MTS Network In Belarus
      Resolved - We are no longer experiencing SMS delivery failures to the MTS network in Belarus. This incident has been resolved.
      Dec 31, 13:52 PST
      Monitoring - We are observing recovery in SMS delivery failures to the MTS network in Belarus. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 31, 12:15 PST
      Investigating - We are experiencing SMS delivery failures to the MTS network in Belarus. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 31, 11:08 PST
      SMS Delivery Delay and Failures To Etisalat Network In Egypt
      Resolved - We are no longer experiencing SMS delivery delays and failures to the Etisalat network in Egypt. This incident has been resolved.
      Dec 31, 08:02 PST
      Monitoring - We are observing a recovery in SMS Delivery Delays and Failures to Etisalat Network In Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Dec 31, 07:35 PST
      Identified - We are still experiencing SMS Delivery Delays and Failures to Etisalat Network In Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 31, 05:49 PST
      Monitoring - We are observing recovery in SMS Delivery Delays and Failures to Etisalat Network In Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 31, 05:30 PST
      Investigating - We are experiencing SMS Delivery Delays and Failures to Etisalat Network In Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 31, 04:31 PST
      SMS Delivery Delays and Failures to Movicel Network in Angola
      Resolved - We are no longer experiencing SMS delays and failures when sending messages to Movicel network in Angola. This incident has been resolved.
      Dec 31, 04:57 PST
      Monitoring - We are observing recovery in SMS delays and failures when sending messages to Movicel network in Angola. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 30, 05:24 PST
      Update - We still continue to experience SMS delivery delays and failures when sending messages to Movicel network in Angola. We are also now experiencing the same issue when sending SMS to Movicel Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 29, 10:25 PST
      Update - We still continue to experience SMS delivery delays and failures when sending messages to Movicel network in Angola. We are also now experiencing the same issue when sending SMS to Movicel Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 28, 10:17 PST
      Update - We still continue to experience SMS delivery delays and failures when sending messages to Movicel network in Angola. We are also now experiencing the same issue when sending SMS to Movicel Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 27, 10:31 PST
      Update - We still continue to experience SMS delivery delays and failures when sending messages to Movicel network in Angola. We are also now experiencing the same issue when sending SMS to Movicel Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 26, 10:57 PST
      Update - We still continue to experience SMS delivery delays and failures when sending messages to Movicel network in Angola. We are also now experiencing the same issue when sending SMS to Movicel Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 25, 11:16 PST
      Update - We still continue to experience SMS delivery delays and failures when sending messages to Movicel network in Angola. We are also now experiencing the same issue when sending SMS to Movicel Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 23, 11:21 PST
      Update - We still continue to experience SMS delivery delays and failures when sending messages to Movicel network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 22, 22:59 PST
      Update - We continue to experience SMS delivery delays and failures when sending messages to Movicel network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 21, 22:40 PST
      Update - We continue to experience SMS delivery delays and failures when sending messages to Movicel network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Dec 21, 06:40 PST
      Update - We continue to experience SMS delivery delays and failures when sending messages to Movicel network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 20, 22:40 PST
      Update - We continue to experience SMS delivery delays and failures when sending messages to Movicel network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 20, 18:40 PST
      Update - We continue to experience SMS delivery delays and failures when sending messages to Movicel network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 20, 16:40 PST
      Update - We continue to experience SMS delivery delays and failures when sending messages to Movicel network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 20, 14:40 PST
      Update - We continue to experience SMS delivery delays and failures when sending messages to Movicel network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 20, 12:40 PST
      Investigating - We continue to experience SMS delivery delays and failures when sending messages to Movicel network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 20, 11:40 PST
      Monitoring - We are observing recovery in SMS delivery failures when sending messages to Movicel in Angola. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 20, 09:45 PST
      Update - We are still experiencing SMS delivery failures to Movicel in Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Dec 20, 05:50 PST
      Update - We are still experiencing SMS delivery failures to Movicel in Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 20, 04:05 PST
      Investigating - We are experiencing SMS delivery failures to Movicel in Angola. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Dec 20, 03:20 PST
      Dec 30, 2024
      SMS Delivery Delays to Etisalat/TeleCel/Moov in Niger 614-03
      Resolved - We are no longer experiencing SMS Delivery Delays to Etisalat/TeleCel/Moov in Niger 614-03. This incident has been resolved.
      Dec 30, 20:05 PST
      Update - We continue observing recovery in SMS delivery delays to Etisalat/TeleCel/Moov in Niger 614-03. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 30, 13:14 PST
      Update - We are observing recovery in delivery report delays on SMS delivery delays to Etisalat/TeleCel/Moov in Niger 614-03. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 30, 09:14 PST
      Monitoring - We are observing recovery in delivery report delays on SMS delivery delays to Etisalat/TeleCel/Moov in Niger 614-03.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 30, 06:55 PST
      Update - We continue to experience SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 29, 22:32 PST
      Investigating - We continue to experience SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 29, 18:42 PST
      Update - We continue to observe recovery in SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger 614-03. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 29, 16:43 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger 614-03. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 29, 14:43 PST
      Update - We continue to experience SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Dec 29, 09:23 PST
      Update - We continue to experience SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Dec 28, 17:30 PST
      Update - We continue to experience SMS delivery delays when sending messages to Etisalat/TeleCel/Moov in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Dec 28, 01:38 PST
      Update - We are experiencing SMS delivery delays when sending messages to SMS delivery delays to Etisalat/TeleCel/Moov in Niger 614-03. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 27, 17:41 PST
      Update - We are experiencing SMS delivery delays when sending messages to SMS delivery delays to Etisalat/TeleCel/Moov in Niger 614-03. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 27, 13:46 PST
      Update - We are experiencing SMS delivery delays when sending messages to SMS delivery delays to Etisalat/TeleCel/Moov in Niger 614-03. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 27, 11:47 PST
      Update - We are experiencing SMS delivery delays when sending messages to SMS delivery delays to Etisalat/TeleCel/Moov in Niger 614-03. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Dec 27, 10:55 PST
      Update - We are experiencing SMS delivery delays when sending messages to SMS delivery delays to Etisalat/TeleCel/Moov in Niger 614-03. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in [X hours] or as soon as more information becomes available.
      Dec 27, 10:51 PST
      Update - We are experiencing SMS delivery delays when sending messages to SMS delivery delays to Etisalat/TeleCel/Moov in Niger 614-03. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in [X hours] or as soon as more information becomes available.
      Dec 27, 10:47 PST
      Update - Our monitoring systems have detected a potential issue with SMS delivery delays to Etisalat/TeleCel/Moov in Niger 614-03. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 27, 10:01 PST
      Update - We are continuing to investigate this issue.
      Dec 27, 10:00 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to Etisalat/TeleCel/Moov in Niger 614-03. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 27, 09:59 PST
      Inbound Call Failures to Twilio Jamaica Phone Numbers
      Resolved - The issue affecting call failures to a subset of Twilio Jamaican phone numbers has been resolved, and the service is functioning normally at this time.
      Dec 30, 14:36 PST
      Monitoring - We are observing recovery in call failures to a subset of Twilio Jamaican phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 30, 12:36 PST
      Update - We continue to investigate call failures to a subset of Twilio Jamaican phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Dec 29, 20:36 PST
      Update - We continue to investigate call failures to a subset of Twilio Jamaican phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Dec 29, 14:50 PST
      Update - We are continuing to investigate call failures to a subset of Twilio Jamaican phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Dec 29, 10:51 PST
      Update - We are continuing to investigate call failures to a subset of Twilio Jamaican phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 29, 08:29 PST
      Investigating - We are observing call failures to a subset of Twilio Jamaican phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Dec 29, 07:32 PST
      Dec 29, 2024
      Dec 28, 2024
      SMS Delivery Delays to ICE Network In Costa Rica
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to ICE Network In Costa Rica. This incident has been resolved.
      Dec 28, 13:46 PST
      Update - We are observing recovery in SMS delivery delays when sending messages to ICE Network In Costa Rica. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 28, 11:59 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to ICE Network In Costa Rica. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 28, 10:14 PST
      Update - We continue to experience SMS delivery delays when sending messages to ICE Network In Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 28, 05:43 PST
      Update - We continue to experience SMS delivery delays when sending messages to ICE Network In Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 28, 01:44 PST
      Update - We are experiencing SMS delivery delays when sending messages to to ICE Network In Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 27, 23:47 PST
      Update - We are experiencing SMS delivery delays when sending messages to to ICE Network In Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 27, 23:07 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to to ICE Network In Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 27, 23:04 PST
      SMS Delivery Delays To Telenor In Pakistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telenor in Pakistan. This incident has been resolved.
      Dec 28, 08:42 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telenor in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 28, 06:49 PST
      Update - We continue to experience SMS delivery delays to Telenor in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 28, 04:48 PST
      Investigating - We are experiencing SMS delivery delays to Telenor in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 28, 03:50 PST
      Dec 27, 2024
      SMS Delivery Delays and Failures to Onvoy in United States of America via Subset of Shortcodes
      Resolved - We continue experiencing SMS Delivery Delays and Failures to Onvoy in United States of America via Subset of Shortcodes. We have reached out to all impacted customers individually for further follow-ups.
      Dec 27, 10:14 PST
      Update - We continue to experience SMS delivery delays and failures to Onvoy in the United States of America via a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 26, 23:52 PST
      Update - We continue to experience SMS delivery delays and failures to Onvoy in the United States of America via a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 24, 23:36 PST
      Update - We continue to experience SMS delivery delays and failures to Onvoy in the United States of America via a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 23, 23:53 PST
      Update - We are still experiencing SMS delivery delays and failures to Onvoy in the United States of America via a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 23, 00:16 PST
      Update - We are experiencing SMS delivery delays and failures to Onvoy in the United States of America via a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 22, 00:02 PST
      Update - We are experiencing SMS delivery delays and failures to Onvoy in the United States of America via a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 21, 00:02 PST
      Update - We are experiencing SMS delivery delays and failures to Onvoy in the United States of America via a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 20, 00:02 PST
      Update - We are experiencing SMS delivery delays and failures to Onvoy in the United States of America via a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 19, 00:05 PST
      Update - We are experiencing SMS delivery delays and failures to Onvoy in the United States of America via a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 18, 00:16 PST
      Update - We are experiencing SMS delivery delays and failures to Onvoy in the United States of America via a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Dec 17, 08:40 PST
      Update - We are experiencing SMS delivery delays and failures to Onvoy in the United States of America via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 17, 00:27 PST
      Update - We are experiencing SMS delivery delays and failures to Onvoy in the United States of America via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 16, 20:39 PST
      Update - We are experiencing SMS delivery delays and failures to Onvoy in the United States of America via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 16, 18:39 PST
      Update - We are experiencing SMS Delivery Delays and Failures to Onvoy in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 16, 17:26 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays and Failures to Onvoy in United States of America. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 16, 17:03 PST
      SMS Delivery Delays to MTN Network in Congo Republic
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to MTN Network in Congo Republic. This incident has been resolved.
      Dec 27, 09:03 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN Network in Congo Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 27, 08:57 PST
      Update - We continue to experience SMS delivery delays when sending messages to MTN Network in Congo Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 27, 05:53 PST
      Update - We continue to experience SMS delivery delays when sending messages to MTN Network in Congo Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 27, 04:04 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to MTN Network in Congo Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 27, 03:04 PST
      SMS Delivery Delays to Telefonica Network in Uruguay via a Subset of Longcodes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica Network in Uruguay via a subset of longcodes. This incident has been resolved.
      Dec 27, 05:08 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica Network in Uruguay via a subset of longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 27, 03:25 PST
      Update - We continue to experience SMS delivery delays when sending messages to Telefonica Network in Uruguay via a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 27, 00:33 PST
      Update - We continue to experience SMS delivery delays when sending messages to Telefonica Network in Uruguay via a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 26, 22:34 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Telefonica Network in Uruguay via a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 26, 21:30 PST
      Multiple Destination SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Dec 27, 00:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 26, 22:00 PST
      Scheduled - Our SMS carrier partner in Mexico, Peru, Colombia, Costa Rica, Panama, El Salvador, the United States, Honduras, Guatemala, Nicaragua and the Dominican Republic is conducting an emergency maintenance from 26 December 2024 at 22:00 PST until 27 December 2024 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico, Peru, Colombia, Costa Rica, Panama, El Salvador, United States, Honduras, Guatemala, Nicaragua and Dominican Republic handsets.



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Dec 26, 18:01 PST
      Dec 26, 2024
      SMS Delivery Delays to AT&T Wireless in United States via Subset of Shortcodes
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to AT&T Wireless in United States via Subset of Shortcodes. This incident has been resolved.
      Dec 26, 17:33 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to AT&T Wireless in United States via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 26, 15:51 PST
      Update - We continue to experience SMS delivery delays when sending messages to AT&T Wireless in United States via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 26, 13:52 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to AT&T Wireless in United States via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 26, 12:56 PST
      SMS Delivery Delays To and From all Networks in Canada via Toll Free Numbers and subset of Short Codes and Long Codes
      Resolved - We are no longer experiencing SMS delivery delays when sending and receiving messages to all networks in Canada via Toll Free Numbers and subset of Short Codes and Long Codes. This incident has been resolved.
      Dec 26, 16:48 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages To and From all Networks in Canada via Toll Free Numbers and subset of Short Codes and Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Dec 26, 16:19 PST
      Investigating - We are experiencing SMS delivery delays when sending and receiving messages to all networks in Canada via Toll Free Numbers and subset of Short Codes and Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 26, 15:44 PST
      SMS Delivery Delays to Multiple Networks in Colombia
      Resolved - SMS Delivery Delays to Multiple Networks in Columbia, service was degraded for 14 minutes from 13:25 to 13:57 Pacific Time on Dec 26, 2024. During this period of time customers may have experienced SMS Delivery Delays in Columbia. The issue has now been resolved.
      Dec 26, 15:09 PST
      SMS Delivery Reports Delays to DigiTel C.A. in Venezuela (Bolivarian Republic of) via Subset of Pre-Registered Sender ID.
      Resolved - We are still experiencing SMS delivery reports delays when sending messages to DigiTel C.A. in Venezuela via subset of pre-registered Sender ID. We have reached out to all impacted customers individually for further follow-ups.
      Dec 26, 11:42 PST
      Update - We are experiencing SMS delivery reports delays when sending messages to DigiTel C.A. in Venezuela via subset of pre-registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 25, 19:23 PST
      Update - We are experiencing SMS delivery reports delays when sending messages to DigiTel C.A. in Venezuela via subset of pre-registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 24, 19:23 PST
      Update - We still continue to experience SMS delivery reports delays when sending messages to DigiTel C.A. in Venezuela via subset of pre-registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 23, 19:56 PST
      Update - We still continue to experience SMS delivery reports delays when sending messages to DigiTel C.A. in Venezuela via subset of pre-registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 22, 20:22 PST
      Update - We continue to experience SMS delivery reports delays when sending messages to DigiTel C.A. in Venezuela via subset of pre-registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 21, 19:50 PST
      Update - We continue to experience SMS delivery reports delays when sending messages to DigiTel C.A. in Venezuela via subset of pre-registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 20, 19:50 PST
      Update - We continue to experience SMS delivery reports delays when sending messages to DigiTel C.A. in Venezuela via subset of pre-registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 19, 19:26 PST
      Update - We continue to experience SMS delivery reports delays when sending messages to DigiTel C.A. in Venezuela via subset of pre-registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update by December 20th at 19:30 Pacific Time or as soon as more information becomes available.
      Dec 18, 19:26 PST
      Update - We continue to experience SMS delivery reports delays when sending messages to DigiTel C.A. in Venezuela via subset of pre-registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 17, 19:26 PST
      Update - We continue to experience SMS delivery reports delays when sending messages to DigiTel C.A. in Venezuela via subset of pre-registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 16, 19:59 PST
      Update - We continue to experience SMS delivery reports delays when sending messages to DigiTel C.A. in Venezuela via subset of pre-registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 15, 19:58 PST
      Update - We continue to experience SMS delivery report delays when sending messages to DigiTel C.A. in Venezuela. We are no longer experiencing SMS delivery failures. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 15, 13:15 PST
      Update - We continue to experience SMS delivery report delays when sending messages to DigiTel C.A. in Venezuela. We are no longer experiencing SMS delivery failures. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 14, 13:17 PST
      Update - We continue to experience SMS delivery report delays when sending messages to DigiTel C.A. in Venezuela. We are no longer experiencing SMS delivery failures. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 13, 13:16 PST
      Update - We continue to experience SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. We are no longer experiencing SMS delivery failures. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 12, 13:15 PST
      Update - We are experiencing SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. We are no longer experiencing SMS delivery failures. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 11, 12:55 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. We are no longer experiencing SMS delivery failures. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Dec 11, 01:19 PST
      Update - We are continuing to experience SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. We are no longer experiencing SMS delivery failures. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 10, 17:22 PST
      Update - We are experiencing SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. We are no longer experiencing SMS delivery failures. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 10, 13:10 PST
      Update - We are still experiencing SMS delivery failures when sending messages to DigiTel C.A. In Venezuela . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 10, 11:06 PST
      Investigating - We are experiencing SMS delivery failures when sending messages to DigiTel C.A. In Venezuela . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 10, 10:05 PST
      SMS Delivery Delays to Telstra and Vodafone Networks in Australia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telstra and Vodafone Networks in Australia. This incident has been resolved.
      Dec 26, 09:09 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telstra and Vodafone Networks in Australia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 26, 07:27 PST
      Update - We are experiencing SMS Delivery Delays when sending messages to Telstra and Vodafone Networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Dec 26, 05:20 PST
      Update - We are experiencing SMS Delivery Delays when sending messages to Telstra and Vodafone Networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 25, 21:27 PST
      Update - We are experiencing SMS Delivery Delays when sending messages to Telstra and Vodafone Networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 25, 19:27 PST
      Update - We are experiencing SMS Delivery Delays when sending messages to Telstra and Vodafone Networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 25, 17:27 PST
      Investigating - We are experiencing SMS Delivery Delays when sending messages to Telstra and Vodafone Networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 25, 16:26 PST
      SMS Delivery Delays From Australia Numbers to Subset of Twilio Australia Numbers
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Australia numbers to subset of Twilio Australia numbers. This incident has been resolved.
      Dec 26, 09:07 PST
      Update - We are observing recovery in SMS delivery delays when sending messages from Australia numbers to subset of Twilio Australia numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 26, 07:21 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages from Australia numbers to subset of Twilio Australia numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 26, 05:30 PST
      Update - We are experiencing SMS delivery delays when sending messages from Australia numbers to subset of Twilio Australia numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 26, 01:40 PST
      Update - We are experiencing SMS delivery delays when sending messages from Australia numbers to subset of Twilio Australia numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 25, 23:42 PST
      Investigating - We are experiencing SMS delivery delays when sending messages from Australia numbers to subset of Twilio Australia numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 25, 22:42 PST
      SMS Delivery Delays to Mobile Network In Nigeria
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Mobile Network in Nigeria. This incident has been resolved.
      Dec 26, 01:42 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to to Mobile Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 25, 23:48 PST
      Update - We are experiencing SMS delivery delays when sending messages to Mobile Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 25, 21:48 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Mobile Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 25, 20:48 PST
      Dec 25, 2024
      Russia SMS Carrier Maintenance - MTS
      Completed - The scheduled maintenance has been completed.
      Dec 25, 22:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 25, 20:30 PST
      Scheduled - The MTS network in Russia is conducting an emergency maintenance from 25 December 2024 at 20:30 PST until 25 December 2024 at 22:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Dec 25, 06:27 PST
      Russia SMS Carrier Maintenance - Tele2
      Completed - The scheduled maintenance has been completed.
      Dec 25, 16:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 25, 12:00 PST
      Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 25 December 2024 at 12:00 PST until 25 December 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
      Nov 30, 00:18 PST
      Russia SMS Carrier Maintenance - MegaFon and Yota
      Completed - The scheduled maintenance has been completed.
      Dec 25, 16:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 25, 12:01 PST
      Scheduled - The MegaFon and Yota networks in Russia is conducting a planned maintenance from 25 December 2024 at 12:00 PST until 25 December 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets.
      Dec 19, 07:28 PST
      Dec 24, 2024
      High Packet loss on Inbound Calls to Twilio Israel Phone Numbers
      Resolved - The issue affecting high packet loss on Inbound Calls to Twilio Israel phone numbers has been resolved, and the service is functioning normally at this time.
      Dec 24, 22:28 PST
      Monitoring - We have started seeing recovery for high packet loss on inbound calls to Twilio Israel phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 24, 21:41 PST
      Update - We are still observing high packet loss on Inbound Calls to Twilio Israel phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Dec 24, 20:06 PST
      Update - We are still observing high packet loss on Inbound Calls to Twilio Israel phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 24, 18:14 PST
      Update - We are observing high packet loss on Inbound Calls to Twilio Israel phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Dec 24, 17:42 PST
      Investigating - We are observing high packet loss on Inbound Calls to Twilio Israel phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Dec 24, 17:13 PST
      Russia SMS Carrier Maintenance - MegaFon
      Completed - The scheduled maintenance has been completed.
      Dec 24, 16:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 24, 12:00 PST
      Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 24 December 2024 at 12:00 PST until 24 December 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
      Dec 19, 23:31 PST
      SMS Delivery Delays to Telcell Network in Zimbabwe
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telcell Network in Zimbabwe. This incident has been resolved.
      Dec 24, 09:23 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Telcell Network in Zimbabwe. Our engineers are still working with our carrier partner to resolve the issue. We will provide a new update in 16 hours or as soon as more information becomes available.
      Dec 24, 01:24 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Telcell Network in Zimbabwe. Our engineers are still working with our carrier partner to resolve the issue. We will provide a new update in 8 hours or as soon as more information becomes available.
      Dec 23, 17:30 PST
      Update - We continue to experience SMS delivery delays when sending messages to Telcell Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 23, 13:30 PST
      Update - We are still experiencing SMS delivery delays when sending messages to Telcell Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 23, 11:30 PST
      Update - We are experiencing MMS/SMS delivery delays when sending messages to Telcell Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 23, 10:31 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to Telcell Network in Zimbabwe. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 23, 09:43 PST
      SMS Delivery Delays and Failures to Multiple European Countries
      Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Multiple European Countries. This incident has been resolved.
      Dec 24, 08:09 PST
      Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Multiple European Countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available
      Dec 24, 06:19 PST
      Investigating - We are experiencing SMS delivery delays and failure when sending messages to Multiple European countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 24, 05:18 PST
      Dec 23, 2024
      Russia SMS Carrier Maintenance - MegaFon and Yota
      Completed - The scheduled maintenance has been completed.
      Dec 23, 16:01 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 23, 12:01 PST
      Scheduled - The MegaFon and Yota networks in Russia is conducting a planned maintenance from 23 December 2024 at 12:00 PST until 23 December 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets.
      Dec 19, 07:26 PST
      Russia SMS Carrier Maintenance - Tele2
      Completed - The scheduled maintenance has been completed.
      Dec 23, 16:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 23, 12:00 PST
      Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 23 December 2024 at 12:00 PST until 23 December 2024 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
      Nov 30, 00:18 PST
      SMS Delivery Delays and Failures to 9Mobile in Nigeria
      Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to 9Mobile Network in Nigeria. This incident has been resolved.
      Dec 23, 13:16 PST
      Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to 9Mobile Network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 23, 11:15 PST
      Update - We are still experiencing SMS delivery delays and failures when sending messages to 9Mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 23, 09:59 PST
      Update - We are still experiencing SMS delivery delays and failures when sending messages to 9Mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 23, 08:56 PST
      Update - We are experiencing SMS delivery delays and failures when sending messages to 9Mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 23, 07:59 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays and Failures to 9Mobile in Nigeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 23, 06:53 PST
      SMS Delivery Delays to Telefonica in Chile
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telefonica Network in Chile. This incident has been resolved.
      Dec 23, 11:35 PST
      Update - We are still observing recovery in SMS delivery delays when sending messages to Telefonica network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 23, 11:29 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telefonica network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 23, 09:10 PST
      Update - We are experiencing SMS delivery delays when sending messages to Telefonica network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 23, 08:14 PST
      Investigating - Our monitoring systems have detected a potential issue SMS Delivery Delays to Telefonica in Chile. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 23, 07:16 PST
      On Call Engineers are Investigating an issue with SMS Delivery Delays To Africell Network in Angola
      Resolved - This is a duplicate incident and we already have an issue under investigation for SMS Delivery Delays and Failures to Movicel & Africell network in Angola.
      Dec 23, 11:19 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays To Africell Network in Angola. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 23, 11:08 PST
      Historical Reporting is not Available for some Flex Users of Customers with Enabled Flex Insights
      Resolved - We have determined that the Historical Data is available now and Flex Insights is operating normally at this time.
      Dec 23, 08:21 PST
      Update - We are continuing to investigate intermittent issues with Historical Reporting not Available for some Flex Users of Customers with Enabled Flex Insights. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Dec 23, 07:27 PST
      Investigating - Our monitoring systems have detected a potential issue with Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 23, 06:25 PST
      Dec 22, 2024
      Belarus SMS Carrier Maintenance - Velcom, MTS and Life
      Completed - The scheduled maintenance has been completed.
      Dec 22, 21:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 22, 13:00 PST
      Scheduled - The Velcom, MTS and Life networks in Belarus are conducting a planned maintenance from 22 December 2024 at 13:00 PST until 22 December 2024 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Velcom, MTS and Life Belarus handsets.
      Dec 20, 07:27 PST
      SMS Delivery Delays to MTN Network in Nigeria
      Resolved - We are no longer experiencing delivery report delays MTN network in Nigeria. This incident has been resolved.
      Dec 22, 18:48 PST
      Update - We are still observing recovery in SMS delivery delays when sending messages to MTN network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 22, 16:54 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to MTN network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 22, 14:54 PST
      Update - We are still experiencing SMS delivery delays when sending messages to MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 22, 08:33 PST
      Update - We are still experiencing SMS delivery delays when sending messages to MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 22, 05:37 PST
      Update - We are still experiencing SMS delivery delays when sending messages to MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 22, 04:00 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 22, 03:03 PST
      SMS delivery delays to TeleTalk Network in Bangladesh
      Resolved - We are no longer experiencing delivery delays to TeleTalk Network in Bangladesh. This incident has been resolved.
      Dec 22, 18:19 PST
      Update - We continue to observe recovery in SMS delivery delays when sending messages to TeleTalk Network in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 22, 18:00 PST
      Update - We continue to observe recovery in SMS delivery delays when sending messages to TeleTalk Network in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 22, 16:00 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to TeleTalk Network in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 22, 14:01 PST
      Update - We continue to experience SMS delivery delays to TeleTalk Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 21, 21:52 PST
      Update - We continue to experience SMS delivery delays to TeleTalk Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Dec 20, 21:47 PST
      Update - We are continuing to experience SMS delivery delays to TeleTalk Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Dec 20, 05:47 PST
      Update - We are continuing to experience SMS delivery delays to TeleTalk Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 19, 22:01 PST
      Update - We are continuing to experience SMS delivery delays to TeleTalk Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 19, 18:01 PST
      Update - We are continuing to investigate this issue.
      Dec 19, 17:45 PST
      Update - We are experiencing SMS delivery delays to TeleTalk Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 19, 16:01 PST
      Update - We are experiencing SMS delivery delays to TeleTalk Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 19, 15:03 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays to TeleTalk Network in Bangladesh. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 19, 14:59 PST
      Thailand SMS Carrier Maintenance - AIS GSM
      Completed - The scheduled maintenance has been completed.
      Dec 22, 15:30 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 22, 07:30 PST
      Scheduled - The AIS GSM network in Thailand is conducting an emergency maintenance from 22 December 2024 at 07:30 PST until 22 December 2024 at 15:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AIS GSM Thailand handsets.
      Dec 19, 23:12 PST
      SMS Delivery Delays to AT&T Network in Mexico
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. This incident has been resolved.
      Dec 22, 15:10 PST
      Monitoring - We are observing recovery in SMS Delivery Delays to AT&T Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 22, 13:13 PST
      Update - The issue causing intermittent SMS Delivery Delays to AT&T Network in Mexico 334-050 has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Dec 22, 11:11 PST
      Identified - The issue causing intermittent SMS Delivery Delays to AT&T Network in Mexico 334-050 has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Dec 22, 10:06 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays to AT&T Network in Mexico 334-050 Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 22, 09:42 PST
      SMS Delivery Delays to Free Mobile Network in France
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Free mobile network in France. This incident has been resolved.
      Dec 22, 12:21 PST
      Update - We have started seeing recovery for intermittent SMS Delivery Delays to Free Mobile Network in France. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Dec 22, 08:33 PST
      Monitoring - We have started seeing recovery for intermittent SMS Delivery Delays to Free Mobile Network in France. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Dec 22, 07:52 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Free mobile network in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Dec 22, 00:10 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Free mobile network in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 21, 16:20 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Free mobile network in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 21, 12:20 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Free mobile network in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 21, 10:20 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Free mobile network in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 21, 09:21 PST
      United States Account Security Carrier Partner Maintenance - T-Mobile US
      Completed - The scheduled maintenance has been completed.
      Dec 22, 04:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 22, 01:00 PST
      Scheduled - Our carrier partner T-Mobile US United States is conducting a planned maintenance from 22 December 2024 at 01:00 PST until 22 December 2024 at 04:00 PST. During the maintenance window, there could be intermittent API request failures for T-Mobile US United States customers.



      Impacted Product: Lookup SIM Swap
      Dec 20, 13:57 PST
      SMS Delivery Delays to Multiple Networks in UK via Subset of Pre-Registered Sender ID
      Resolved - The issue affecting message delays to multiple networks in UK via subset of pre-registered Sender ID Phone Numbers has been resolved, and the service is functioning normally at this time.
      Dec 22, 00:29 PST
      Update - We continue experiencing SMS delivery delays to multiple networks in UK via subset of pre-registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 21, 23:43 PST
      Update - We continue experiencing SMS delivery delays to multiple networks in UK via subset of pre-registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 21, 19:43 PST
      Update - We continue experiencing SMS delivery delays to multiple networks in UK via subset of pre-registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 21, 17:43 PST
      Investigating - We are experiencing SMS delivery delays to multiple networks in UK via subset of pre-registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 21, 16:43 PST
      Dec 21, 2024
      SMS Delivery Delays to 9mobile in Nigeria
      Resolved - We are no longer experiencing SMS delivery delays to 9mobile in Nigeria. This incident has been resolved.
      Dec 21, 14:32 PST
      Monitoring - We are observing recovery in SMS delivery delays to 9mobile in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 21, 12:32 PST
      Update - We continue to experience SMS delivery delays to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 21, 07:07 PST
      Update - We continue to experience SMS delivery delays to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 21, 03:07 PST
      Update - We continue to experience SMS delivery delays to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 21, 01:14 PST
      Investigating - We are experiencing SMS delivery delays to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 21, 00:15 PST
      SMS Delivery Delays to Africell Network in Sierra Leone
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Africell Network in Sierra Leone. This incident has been resolved.
      Dec 21, 12:24 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Africell Network in Sierra Leone. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 21, 10:24 PST
      Update - We continue experiencing SMS delivery delays when sending messages to Africell Network in Sierra Leone. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 21, 10:13 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Africell Network in Sierra Leone. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 21, 09:13 PST
      SMS Delivery Delays to Claro Network in Colombia
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Colombia. This incident has been resolved.
      Dec 21, 06:53 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro Network in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 21, 05:00 PST
      Update - We continue to experience SMS delivery delays when sending messages to Claro Network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 21, 01:20 PST
      Update - We are experiencing SMS delivery delays when sending messages to Claro Network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 20, 23:26 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Claro Network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 20, 22:26 PST
      SMS Delivery Delays to Multiple Networks in UK via Subset of Pre-Registered Sender ID
      Resolved - We are no longer experiencing to multiple networks in UK via Subset of Pre-Registered Sender ID. This incident has been resolved.
      Dec 21, 06:09 PST
      Update - We are observing recovery in SMS delivery delays to multiple networks in UK via Subset of Pre-Registered Sender ID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 21, 04:21 PST
      Monitoring - We are observing recovery in SMS delivery delays to multiple networks in UK via Subset of Pre-Registered Sender ID. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 21, 02:25 PST
      Update - We continue experiencing SMS delivery delays to multiple networks in UK via Subset of Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 20, 23:26 PST
      Update - We continue experiencing SMS delivery delays to multiple networks in UK via Subset of Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 20, 19:26 PST
      Update - We continue experiencing SMS delivery delays to multiple networks in UK via Subset of Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 20, 17:26 PST
      Investigating - We are experiencing SMS delivery delays to multiple networks in UK. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 20, 16:26 PST
      SMS Delivery Delay To Telenor Network In Pakistan
      Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telenor Network in Pakistan. This incident has been resolved.
      Dec 21, 05:46 PST
      Update - We are observing recovery in SMS delivery delays when sending messages to Telenor Network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 21, 03:42 PST
      Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telenor Network in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 21, 01:53 PST
      Update - We continue to experience SMS delivery delays when sending messages to Telenor Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 20, 23:57 PST
      Investigating - We are experiencing SMS delivery delays when sending messages to Telenor Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 20, 22:57 PST
      Dec 20, 2024
      Automated Alert: Minimal Customer Impact
      Resolved - We have fully investigated the issue preventing users from searching for subaccounts by name in the console issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      Dec 20, 15:38 PST
      Identified - Our engineers have identified the issue causing the issue preventing users from searching for subaccounts by name in the console and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Dec 20, 15:13 PST
      Investigating - Our monitoring systems have detected a potential issue preventing users from searching for subaccounts by name in the console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 20, 14:58 PST
      SMS Delivery Delays and Failures to Orange Network in Ivory Coast
      Resolved - We are no longer experiencing SMS Delivery Delays and Failures to Orange Network in Ivory Coast. This incident has been resolved.
      Dec 20, 14:24 PST
      Monitoring - We are observing recovery in SMS Delivery Delays and Failures to Orange Network in Ivory Coast. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 20, 13:04 PST
      Update - We are continuing to experience SMS Delivery Delays and Failures to Orange Network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Dec 20, 08:00 PST
      Update - We are continuing to experience SMS Delivery Delays and Failures to Orange Network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Dec 20, 00:01 PST
      Update - We are continuing to experience SMS Delivery Delays and Failures to Orange Network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 19, 20:05 PST
      Update - We are continuing to experience SMS Delivery Delays and Failures to Orange Network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 19, 18:05 PST
      Update - We are experiencing SMS Delivery Delays and Failures to Orange Network in Ivory Coast. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 19, 16:51 PST
      Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays and Failures to Movicel Network in Angola. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 19, 16:43 PST
      Delays With Responses to Support Tickets
      Resolved - We identified the issue causing errors in our internal ticketing system and successfully deployed a fix to resolve the issue that was causing some customers to experience delays in ticket responses. This incident has been resolved.
      Dec 20, 11:36 PST
      Update - We have identified the issue causing errors in our internal ticketing system, and we are working diligently to deploy a fix. Customers may still experience delays responses to tickets. We will provide an update in 1 hour or as soon as more information becomes available.
      Dec 20, 10:52 PST
      Identified - We have identified the issue causing errors in our internal ticketing system, and we are working diligently to deploy a fix. Customers may still experience delays responses to tickets. We will provide an update in 1 hour or as soon as more information becomes available.
      Dec 20, 09:50 PST
      Update - We are experiencing an issue with our internal ticketing system, which may result in delays responding to tickets. Our team is actively working to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
      Dec 20, 08:57 PST
      Investigating - Our monitoring systems have detected a potential issue with our internal ticketing system which may cause a delay in response. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Dec 20, 08:35 PST
      SMS Delivery Delays to Twilio Croatia Phone Numbers via Subset of Longcode Numbers
      Resolved - We have fully investigated the SMS delivery delays to Twilio Croatia Phone Numbers via subset of longcode numbers issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      Dec 20, 09:14 PST
      Update - We are still experiencing SMS delivery delays to Twilio Croatia Phone Numbers via subset of longcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Dec 20, 05:36 PST
      Update - We are still experiencing SMS delivery delays to Twilio Croatia Phone Numbers via subset of longcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Dec 20, 03:45 PST
      Investigating - We are experiencing SMS delivery delays to Twilio Croatia Phone Numbers via subset of longcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Dec 20, 02:56 PST
      US SMS Carrier Partner Maintenance
      Completed - The scheduled maintenance has been completed.
      Dec 20, 02:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 19, 21:00 PST
      Scheduled - Our SMS carrier partner in the US is conducting a planned maintenance from 19 December 2024 at 21:00 PST until 20 December 2024 at 02:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from US handsets.
      Dec 13, 17:20 PST
      US SMS Carrier Maintenance - Small US Carriers
      Completed - The scheduled maintenance has been completed.
      Dec 20, 01:00 PST
      In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
      Dec 19, 21:01 PST
      Scheduled - A subset of small networks in the US are conducting a planned maintenance from 19 December 2024 at 21:00 PST until 20 December 2024 at 01:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.



      We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
      Dec 19, 14:46 PST
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