According to , two individual could experience similar exposure but how each individual chooses, ... more According to , two individual could experience similar exposure but how each individual chooses, coordinates and interprets the information depends greatly on each needs, desire and aspirations. Relatively, a quality service or product provided by an organization will greatly influence customer's perception on whether to accept or reject the service offered. This paper will highlight and discuss the international student's perception of service quality in higher learning institute particularly elements that are related to teaching and learning quality in Universiti Teknologi Malaysia, Johor Bahru Campus. A total of 355 international students participated in this study and the instrument used was a set of questionnaire adopted from Hamidah et.al (2004) based on the Analysis Model of SERVPERF.
For the past few years, the contribution of support staff has received tremendous attention due t... more For the past few years, the contribution of support staff has received tremendous attention due to the important function that they play in a higher learning institution. It is known that an institution relies heavily on its support staff to help the smooth running of the institution which is equally as essential as learning. A person gets his higher education in the institution where knowledge is gained and learned. Thus higher learning institution as a centre of learning helps not only to culture but also coach, guide and teach people. One could not deny the fact that, academics create educational system, however, they still need the contribution of support staff in facilitating its management system especially in assisting and disseminating information. The purpose of this study is to examine the extent to which support staff has shaped the management system of Universiti Teknologi Malaysia (UTM) from the perspective of its international postgraduate. A total of 225 international postgraduate responded to the questionnaire adapted from Hamidah et al. . This paper will present, discuss and highlight the findings of this study as obtaining the result enable continuous improvement in the quality of support staff service within the institution.
This paper aims to determine the method of learning approaches adopted by postgraduate students i... more This paper aims to determine the method of learning approaches adopted by postgraduate students in Universiti Teknologi Malaysia (UTM) and to identify whether these approaches are associated with demographic factors (age, gender, main streams, mode of study and working experience). Participants included 354 post-graduate students from different faculties in UTM whereas questionnaires were distributed via email and through designated contact person. The One-Way Analysis of Variance (ANOVA) revealed that there were significant differences on the usage of the three post-graduates' learning approaches across age, main streams and years of working experience. Significance was not seen between learning approaches on gender and mode of study. Deep approach was found to be preferred approaches to their learning methods. Our investigation suggests that approach to learning should be included in their academics, however the suggestion is tailored according on the tasks given to the students. Hence, we concluded that further investigation could be carried out the effect of learning environment towards students dynamic in learning.
This section presents numerous insights and effort towards defining and developing a concept of H... more This section presents numerous insights and effort towards defining and developing a concept of HRD. These insights have contributed to the notion of HRD itself. One cannot discuss HRD without acknowledging the various disciplines from which it has borrowed .
This paper investigates the ethical difficulties in constructing a research methodology with whic... more This paper investigates the ethical difficulties in constructing a research methodology with which to study blind and visually impaired communities. The motivation for the study was the lack of ethnographic research into disabled communities. This paper includes a case study of an ...
Learner experience to higher education service in any High Educational Institution is intricate a... more Learner experience to higher education service in any High Educational Institution is intricate and multifaceted. Even though it has become a major issue in higher education worldwide, in Malaysia it has gained serious attention only in the last few years due to overwhelming application of international learners in its local university. After spending minimum one semester or more than that in the local universities they have attended, these learners from different perception and perspective depending on situation and experience that they have gained while studying especially at a post-graduate level. This paper presents the findings from funded research project investigating the post-graduate learner's perspective on education service quality based on effectiveness of managing the quality of teaching and learning in High Educational Institution. Two method of collecting data focusing on quantitative and qualitative method are used. The Analysis Model of SERVPERF had been used for Questionnaire about service quality. A simple random sampling is used among international post-graduate learners. This paper will discuss the findings and the implications of the study towards generating good educational services whilst concurrently producing qualified post-graduate learners in high regarded research university quality image by providing an elevated, sophisticated and acclaimed service quality towards its international learner.
... Abdul Rahman, Hamidah and Rajab, Azizah and Kong, Sheau Pey (2009) Faktor individu terhadap p... more ... Abdul Rahman, Hamidah and Rajab, Azizah and Kong, Sheau Pey (2009) Faktor individu terhadap pemindahan latihan di kalangan staf bukan akademik Universiti Teknologi Malaysia. ... ID Code: 14541. Deposited By: Siti Khairiyah Nordin. Deposited On: 26 Aug 2011 17:24. ...
This concept paper has presented some theories related to second language learning and motivation... more This concept paper has presented some theories related to second language learning and motivation. A basic integrative motivation model in second language learning proposed by has been introduced. Besides, pedagogical implications of Behaviourism, Cognitivism and Interactionism in second language learning are discussed. Based on the theories, a proper research will be done to find out the reasons and hindrances of learning a second language; and the motivational level in a language classroom will be studied as well (as shown in research questions).
WAN ZARINA WAN ZAKARIA AZIZAH RAJAB NORFAZILA SAYUTI NUR AL-HUDA HASHIM PUSAT PENGURUSAN PENYELID... more WAN ZARINA WAN ZAKARIA AZIZAH RAJAB NORFAZILA SAYUTI NUR AL-HUDA HASHIM PUSAT PENGURUSAN PENYELIDIKAN UNIVERSITI TEKNOLOGI MALAYSIA 2007 ii PENGHARGAAN Segala puji bagi Allah s.w.t. yang Maha Pengasih lagi Penyayang dan selawat dan salam ke atas junjungan Nabi Muhammad s.a.w. Syukur ke hadrat Allah kerana dengan izinNya penyelidikan dan laporan ini dapat disempurnakan dengan jayanya.
Work-related stress had been widely identified as the source of stress among working population, ... more Work-related stress had been widely identified as the source of stress among working population, including academician. Work-related stress was related to the level of job satisfaction and turnover intentions. Thus, this study aims to investigate the relationships between work-related stresses with the job outcomes in Malaysian context, specifically among academic staff. A survey method using questionnaire was implemented to obtain the data for this study. A total of 267 respondents participated in this study, giving the return rate of 20% from the entire of population. Work-related stress was measured using UK Health and Safety Executive's Management Standard Work-Related Stress scale. Job satisfaction was measured using Copenhagen Psychosocial Questionnaire version 2003, and turnover intentions using Michigan Organizational Assessment Questionnaire. Correlation and multiple regressions were performed using PAWS 18 to analyze the data. The result indicated that work-related stresses are significantly related to both job satisfaction and turnover intentions. Job control, role clarity violence relationship, and change were related to job satisfaction. However, only peer support was related to turnover intentions.
AZIZAH RAJAB NORHANIM ABDUL SAMAT WAN ZARINA WAN ZAKARIA PUSAT PENGURUSAN PENYELIDIKAN UNIVERSITI... more AZIZAH RAJAB NORHANIM ABDUL SAMAT WAN ZARINA WAN ZAKARIA PUSAT PENGURUSAN PENYELIDIKAN UNIVERSITI TEKNOLOGI MALAYSIA 2006 PENGHARGAAN Segala puji bagi Allah s.w.t yang maha pengasih lagi penyayang dan selawat ke atas junjungan Nabi Muhammad s.a.w. Syukur Alhamdullilah kerana dengan izinNya penyelidikan ini telah dapat disempurnakan dengan jayanya. Penulis ingin mengambil kesempatan ini untuk merakamkan ucapan penghargaan ikhlas dan terima kasih yang tidak terhingga kepada pihak RMC kerana telah menyokong penyelidikan ini sepenuhnya. Kerjasama daripada kumpulan guru pelatihTESL tahun kerana telah meluangkan masa menyokong segala usaha penyelidik di dalam membuat kajian ini amatlah dihargai. Semuga segala sumbangan mendapat ganjaran yang sewajarnya dari Allah s.w.t. Penghargaan juga diberikan kepada sesiapa yang terlibat sama ada secara langsung atau tidak langsung membantu dalam projek penyelidikan ini. Tanpa kerjasama dan sokongan mereka, penyelidikan ini tidak akan menjadi kenyataan. 'Sekalung budi buat mereka' Terima Kasih dan Wassalam Daripada Penyelidik. ABSTRAK Kajian dilakukan terhadap 56 guru pelatih Sarjana Muda Sains Serta Pendidikan TESL, di Fakulti Pendidikan, Universiti Teknologi Malaysia, Skudai, Johor. Objektif kajian adalah untuk mengenalpasti tahap kebimbangan dan faktor-faktor yang berkaitan dengan kebimbangan guru pelatih TESL sebelum menjalani latihan praktik di sekolah di sekitar Johor. Kajian ini juga dijalankan bertujuan untuk melihat samada terdapat perubahan pada tahap kebimbangan guru pelatih TESL setelah diberi pendedahan mengikut jangka masa yang diberi. Faktor-faktor kebimbangan yang diberi penekanan merangkumi factor pengurusan kelas, persediaan mengajar, kemahiran mengajar, kemahiran bahasa, persekitaran sekolah/staf dan konsep kendiri guru pelatih ketika menjalani latihan praktik. Maklumat kajian diperolehi melalui soal selidik "Student-Teacher Anxiety Scale" yang telah diadaptasi daripada Hart (1987) yang mengandungi 50 item untuk memenuhi matlamat dan objektif kajian. Intrumen kajian ini menggunakan skala lima ABSTRAK iii KANDUNGAN iv SENARAI JADUAL vii HIPOTESIS xii BAB I PENDAHULUAN
According to , two individual could experience similar exposure but how each individual chooses, ... more According to , two individual could experience similar exposure but how each individual chooses, coordinates and interprets the information depends greatly on each needs, desire and aspirations. Relatively, a quality service or product provided by an organization will greatly influence customer's perception on whether to accept or reject the service offered. This paper will highlight and discuss the international student's perception of service quality in higher learning institute particularly elements that are related to teaching and learning quality in Universiti Teknologi Malaysia, Johor Bahru Campus. A total of 355 international students participated in this study and the instrument used was a set of questionnaire adopted from Hamidah et.al (2004) based on the Analysis Model of SERVPERF.
For the past few years, the contribution of support staff has received tremendous attention due t... more For the past few years, the contribution of support staff has received tremendous attention due to the important function that they play in a higher learning institution. It is known that an institution relies heavily on its support staff to help the smooth running of the institution which is equally as essential as learning. A person gets his higher education in the institution where knowledge is gained and learned. Thus higher learning institution as a centre of learning helps not only to culture but also coach, guide and teach people. One could not deny the fact that, academics create educational system, however, they still need the contribution of support staff in facilitating its management system especially in assisting and disseminating information. The purpose of this study is to examine the extent to which support staff has shaped the management system of Universiti Teknologi Malaysia (UTM) from the perspective of its international postgraduate. A total of 225 international postgraduate responded to the questionnaire adapted from Hamidah et al. . This paper will present, discuss and highlight the findings of this study as obtaining the result enable continuous improvement in the quality of support staff service within the institution.
This paper aims to determine the method of learning approaches adopted by postgraduate students i... more This paper aims to determine the method of learning approaches adopted by postgraduate students in Universiti Teknologi Malaysia (UTM) and to identify whether these approaches are associated with demographic factors (age, gender, main streams, mode of study and working experience). Participants included 354 post-graduate students from different faculties in UTM whereas questionnaires were distributed via email and through designated contact person. The One-Way Analysis of Variance (ANOVA) revealed that there were significant differences on the usage of the three post-graduates' learning approaches across age, main streams and years of working experience. Significance was not seen between learning approaches on gender and mode of study. Deep approach was found to be preferred approaches to their learning methods. Our investigation suggests that approach to learning should be included in their academics, however the suggestion is tailored according on the tasks given to the students. Hence, we concluded that further investigation could be carried out the effect of learning environment towards students dynamic in learning.
This section presents numerous insights and effort towards defining and developing a concept of H... more This section presents numerous insights and effort towards defining and developing a concept of HRD. These insights have contributed to the notion of HRD itself. One cannot discuss HRD without acknowledging the various disciplines from which it has borrowed .
This paper investigates the ethical difficulties in constructing a research methodology with whic... more This paper investigates the ethical difficulties in constructing a research methodology with which to study blind and visually impaired communities. The motivation for the study was the lack of ethnographic research into disabled communities. This paper includes a case study of an ...
Learner experience to higher education service in any High Educational Institution is intricate a... more Learner experience to higher education service in any High Educational Institution is intricate and multifaceted. Even though it has become a major issue in higher education worldwide, in Malaysia it has gained serious attention only in the last few years due to overwhelming application of international learners in its local university. After spending minimum one semester or more than that in the local universities they have attended, these learners from different perception and perspective depending on situation and experience that they have gained while studying especially at a post-graduate level. This paper presents the findings from funded research project investigating the post-graduate learner's perspective on education service quality based on effectiveness of managing the quality of teaching and learning in High Educational Institution. Two method of collecting data focusing on quantitative and qualitative method are used. The Analysis Model of SERVPERF had been used for Questionnaire about service quality. A simple random sampling is used among international post-graduate learners. This paper will discuss the findings and the implications of the study towards generating good educational services whilst concurrently producing qualified post-graduate learners in high regarded research university quality image by providing an elevated, sophisticated and acclaimed service quality towards its international learner.
... Abdul Rahman, Hamidah and Rajab, Azizah and Kong, Sheau Pey (2009) Faktor individu terhadap p... more ... Abdul Rahman, Hamidah and Rajab, Azizah and Kong, Sheau Pey (2009) Faktor individu terhadap pemindahan latihan di kalangan staf bukan akademik Universiti Teknologi Malaysia. ... ID Code: 14541. Deposited By: Siti Khairiyah Nordin. Deposited On: 26 Aug 2011 17:24. ...
This concept paper has presented some theories related to second language learning and motivation... more This concept paper has presented some theories related to second language learning and motivation. A basic integrative motivation model in second language learning proposed by has been introduced. Besides, pedagogical implications of Behaviourism, Cognitivism and Interactionism in second language learning are discussed. Based on the theories, a proper research will be done to find out the reasons and hindrances of learning a second language; and the motivational level in a language classroom will be studied as well (as shown in research questions).
WAN ZARINA WAN ZAKARIA AZIZAH RAJAB NORFAZILA SAYUTI NUR AL-HUDA HASHIM PUSAT PENGURUSAN PENYELID... more WAN ZARINA WAN ZAKARIA AZIZAH RAJAB NORFAZILA SAYUTI NUR AL-HUDA HASHIM PUSAT PENGURUSAN PENYELIDIKAN UNIVERSITI TEKNOLOGI MALAYSIA 2007 ii PENGHARGAAN Segala puji bagi Allah s.w.t. yang Maha Pengasih lagi Penyayang dan selawat dan salam ke atas junjungan Nabi Muhammad s.a.w. Syukur ke hadrat Allah kerana dengan izinNya penyelidikan dan laporan ini dapat disempurnakan dengan jayanya.
Work-related stress had been widely identified as the source of stress among working population, ... more Work-related stress had been widely identified as the source of stress among working population, including academician. Work-related stress was related to the level of job satisfaction and turnover intentions. Thus, this study aims to investigate the relationships between work-related stresses with the job outcomes in Malaysian context, specifically among academic staff. A survey method using questionnaire was implemented to obtain the data for this study. A total of 267 respondents participated in this study, giving the return rate of 20% from the entire of population. Work-related stress was measured using UK Health and Safety Executive's Management Standard Work-Related Stress scale. Job satisfaction was measured using Copenhagen Psychosocial Questionnaire version 2003, and turnover intentions using Michigan Organizational Assessment Questionnaire. Correlation and multiple regressions were performed using PAWS 18 to analyze the data. The result indicated that work-related stresses are significantly related to both job satisfaction and turnover intentions. Job control, role clarity violence relationship, and change were related to job satisfaction. However, only peer support was related to turnover intentions.
AZIZAH RAJAB NORHANIM ABDUL SAMAT WAN ZARINA WAN ZAKARIA PUSAT PENGURUSAN PENYELIDIKAN UNIVERSITI... more AZIZAH RAJAB NORHANIM ABDUL SAMAT WAN ZARINA WAN ZAKARIA PUSAT PENGURUSAN PENYELIDIKAN UNIVERSITI TEKNOLOGI MALAYSIA 2006 PENGHARGAAN Segala puji bagi Allah s.w.t yang maha pengasih lagi penyayang dan selawat ke atas junjungan Nabi Muhammad s.a.w. Syukur Alhamdullilah kerana dengan izinNya penyelidikan ini telah dapat disempurnakan dengan jayanya. Penulis ingin mengambil kesempatan ini untuk merakamkan ucapan penghargaan ikhlas dan terima kasih yang tidak terhingga kepada pihak RMC kerana telah menyokong penyelidikan ini sepenuhnya. Kerjasama daripada kumpulan guru pelatihTESL tahun kerana telah meluangkan masa menyokong segala usaha penyelidik di dalam membuat kajian ini amatlah dihargai. Semuga segala sumbangan mendapat ganjaran yang sewajarnya dari Allah s.w.t. Penghargaan juga diberikan kepada sesiapa yang terlibat sama ada secara langsung atau tidak langsung membantu dalam projek penyelidikan ini. Tanpa kerjasama dan sokongan mereka, penyelidikan ini tidak akan menjadi kenyataan. 'Sekalung budi buat mereka' Terima Kasih dan Wassalam Daripada Penyelidik. ABSTRAK Kajian dilakukan terhadap 56 guru pelatih Sarjana Muda Sains Serta Pendidikan TESL, di Fakulti Pendidikan, Universiti Teknologi Malaysia, Skudai, Johor. Objektif kajian adalah untuk mengenalpasti tahap kebimbangan dan faktor-faktor yang berkaitan dengan kebimbangan guru pelatih TESL sebelum menjalani latihan praktik di sekolah di sekitar Johor. Kajian ini juga dijalankan bertujuan untuk melihat samada terdapat perubahan pada tahap kebimbangan guru pelatih TESL setelah diberi pendedahan mengikut jangka masa yang diberi. Faktor-faktor kebimbangan yang diberi penekanan merangkumi factor pengurusan kelas, persediaan mengajar, kemahiran mengajar, kemahiran bahasa, persekitaran sekolah/staf dan konsep kendiri guru pelatih ketika menjalani latihan praktik. Maklumat kajian diperolehi melalui soal selidik "Student-Teacher Anxiety Scale" yang telah diadaptasi daripada Hart (1987) yang mengandungi 50 item untuk memenuhi matlamat dan objektif kajian. Intrumen kajian ini menggunakan skala lima ABSTRAK iii KANDUNGAN iv SENARAI JADUAL vii HIPOTESIS xii BAB I PENDAHULUAN
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