Papers by Fabio Mulazzani
This work present business process monitoring agents we developed called Probes. Probes enable to... more This work present business process monitoring agents we developed called Probes. Probes enable to control the process performance aligning it to the company’s strategic goals. Probes offer a real time monitoring of the strategic goals achievement, also increasing the understanding of the company activities. In this paper Probes are applied to a practical case of a bus company. Probes were developed and deployed into the company ERP system and determined a significant change in the strategy of the company and a corresponding enhancement of the performances of a critical business process.
Abstract. Reaching a Strategic Alignment is a crucial aspect for any organization. The alignment ... more Abstract. Reaching a Strategic Alignment is a crucial aspect for any organization. The alignment can be achieved by controlling, through monitoring probes, the coherency of the Business Processes with the related Business Strategy. In this paper we present SAF, a powerful framework for those organizations that aim at a superior business performance and want to keep monitored the organization’s alignment. SAF has been applied to a real case study and it has also been compared with GQM + Strategy [2] and Process Performance Indicators Monitoring Model [16].
Abstract. This work discusses the case study of a bus company that needs to evolve its ERP system... more Abstract. This work discusses the case study of a bus company that needs to evolve its ERP system to enhance the managerial strategic control over the maintenance process of the bus fleet. This maintenance process was initially characterized by a poor performance that caused the low quality of the final service to the customer. The solution to the problem, we discuss in this article, is the integration of monitoring agents, called Probes, into the ERP system. Probes enable to control the process performance aligning it to the company’s strategic goals. Probes offer a real time monitoring of the strategic goals achievement, also increasing the understanding of the maintenance activities. At the end, the use of Probes in the ERP system of the company has determined a significant change in the strategy of the company that obtained higher performances of the maintenance process and consequentially a higher quality of the offered service.
Abstract—Enterprise Resource Planning Systems (ERP) are powerful software packages that enable th... more Abstract—Enterprise Resource Planning Systems (ERP) are powerful software packages that enable the integration of a variety of business activities. There are many success stories of ERP systems use and implementation, but there are also significant evidence of failures. So far, there is not enough research that investigates the technical factors that determine the success of use of an ERP system. This paper investigates the case study of a bus company that needs to enhance its ERP system to support the alignment between business processes and strategy. The specific problem of the company was the low level of managerial control over the bus maintenance process, resulting in a poor performance of the process and a consequent low quality of the final service to the customer. The solution to the problem we proposed was the integration of monitoring agents called probes into the ERP system that are able to link the process performances to the strategic goals, objectives or constraints. T...
This paper reports on real information leakage occurred in a multinational mission. To investigat... more This paper reports on real information leakage occurred in a multinational mission. To investigate the nature of the leakage, we performed a survey among the military operators which showed that technical and cultural problems were key elements of the security shortfall. We also show that military deployed networks present some peculiarities with respect to infrastructure homeland networks. Therefore, the former should be managed differently from the latter. In particular, we highlight two reasons concerning either the operators or the networks: (1) Temporary nature of deployed networks and (2) Lack of training and guidance (es. SOPs). Finally, we propose a new approach that would strengthen the defense attitude of signal units and check whether protection activities are effective and reliable.
This paper reports on real information leakage occurred in a multinational mission. To investigat... more This paper reports on real information leakage occurred in a multinational mission. To investigate the nature of the leakage, we performed a survey among the military operators which showed that technical and cultural problems were key elements of the security shortfall. We also show that military deployed networks present some peculiarities with respect to infrastructure homeland networks. Therefore, the former should be managed differently from the latter. In particular, we highlight two reasons concerning either the operators or the networks: (1) Temporary nature of deployed networks and (2) Lack of training and guidance (es. SOPs). Finally, we propose a new approach that would strengthen the defense attitude of signal units and check whether protection activities are effective and reliable.
Since its origins, the diffusion of the OSS phenomenon and the information about it has been entr... more Since its origins, the diffusion of the OSS phenomenon and the information about it has been entrusted to the Internet and its virtual communities of developers. This public mass of data has attracted the interest of researchers and practitioners aiming at formalizing it into a body of knowledge. To this aim, in 2005, a new series of conferences on OSS started to collect and convey OSS knowledge to the research and industrial community. Our work mines articles of the OSS conference series to understand the process of knowledge grounding and the community surrounding it. As such, we propose a semi-automated approach for a systematic mapping study on these articles. We automatically build a map of cross-citations among all the papers of the conferences and then we manually inspect the resulting clusters to identify knowledge building blocks and their mutual relationships. We found that industry-related, quality assurance, and empirical studies often originate or maintain new streams o...
Enterprise Information Systems, 2009
This work present business process monitoring agents we developed called Probes. Probes enable to... more This work present business process monitoring agents we developed called Probes. Probes enable to control the process performance aligning it to the company's strategic goals. Probes offer a real time monitoring of the strategic goals achievement, also increasing the understanding of the company activities. In this paper Probes are applied to a practical case of a bus company. Probes were developed and deployed into the company ERP system and determined a significant change in the strategy of the company and a corresponding ...
2009 Eigth IEEE/ACIS International …, Jun 1, 2009
Enterprise resource planning systems (ERP) are powerful software packages that enable the integra... more Enterprise resource planning systems (ERP) are powerful software packages that enable the integration of a variety of business activities. There are many success stories of ERP systems use and implementation, but there are also significant evidence of failures. So far, there is not enough research that investigates the technical factors that determine the success of use of an ERP system. This paper investigates the case study of a bus company that needs to enhance its ERP system to support the alignment between business ...
Business Information Systems, 2009
This work discusses the case study of a bus company that needs to evolve its ERP system to enhanc... more This work discusses the case study of a bus company that needs to evolve its ERP system to enhance the managerial strategic control over the maintenance process of the bus fleet. This maintenance process was initially characterized by a poor performance that caused the low quality of the final service to the customer. The solution to the problem, we discuss in this article, is the integration of monitoring agents, called Probes, into the ERP system. Probes enable to control the process performance aligning it to the company's strategic goals. ...
Uploads
Papers by Fabio Mulazzani