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Something Wicked This Way Comes

2021, Proceedings of the ... annual meeting of the Heidegger Circle

Legal and Brief Something wicked this way comes? If the spectre of a CQC inspection is looming, do not fear – it’s simply time to get your ‘house of horror’ in order I n all horror stories, there is something at the very beginning of the novel that triggers a series of events that take the reader on a rollercoaster journey of emotion, stress and anxiety. In the world of the practice manager, however, it’s more likely to be receiving the dreaded notification you’re about to receive a CQC inspection. Now, before any practice manager goes running for the hills, receiving such news doesn’t always need to precipitate fear and panic. The key is simple: organisation. Knocking at the door I regularly advise healthcare practitioners with CQC applications/ compliance. When providing guidance on dealing with these enquiries, I always find the practices that are organised and well run are those that can respond to Page 32 these queries effectively and efficiently, andd are also the ones that will sail through a CQC inspection. If you are organised, you will have everything to hand should the CQC come knocking at the door. Equipment should have up-to-date inspection certificates, infection control policies implemented, employment contracts should be signed and up-to-date, legionella risk assessments carried out, among other key elements. Surprising It is surprising how many practices I have seen where documents and policies are outdated, inspection certificates have been lost and important documents held in no discernible order or filing system. If this sounds familiar, then the bad news is that successfully completing a due diligence exercise or dealing with a CQC inspection may very well turn into a complete nightmare. Now, as I know from experience, when working in a busy, stressful environment, time is of the essence and it may not be possible to sit down at length and arrange every small piece of paperwork. However, spending that five minutes at the end of your day dragging that email into a folder or hole punching that bit of paper and putting it into a file will ultimately save you time, stress and frustration in the future. There are different requirements and steps, depending on the nature of the healthcare provider, therefore if you, as practice manager, have been given the responsibility of dealing with the CQC, it is important you take specialist advice from advisers who have knowledge and experience of your type of business. A happy ending  Keep records and documents in order and up-to-date  If the information is computerised, ensure it’s in clearly labelled folders  If the information is in the form of paper documents, make sure everything is held in ring binders Matthew Jones is a trainee solicitor and part of the Dental Team and Healthcare Team at LCF Law. LCF Law is a full service law firm based in Leeds and acts for healthcare professionals throughout England and Wales. For more information, email Matthew Jones at LCF Law on mjones@lcf.co.uk or call 0113 224 7897 who can arrange a no cost, no obligation consultation with you. July/August 2014 ︲ www.practice-management.org.uk Downloaded from magonlinelibrary.com by 041.045.252.075 on November 2, 2020.