Most of the available knowledge management systems pay little attention to two important aspects: the need of supporting emerging communities of interest together with the official organizational structure; and the need of cluing together knowledge associated with any kind of involved entity including people, communities, and informal knowledge. The MILK system enhances knowledge discovery and sharing by providing services addressing these aspects and supplying innovative interfaces and interaction styles. The goal of MILK is to become a familiar environment integrated in the every-day activities of dynamic modern workers. To meet the users' needs, the solution proposed by MILK roots in ethnographic analysis capturing the common practices within an organization.
