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Business Insider's personal finance team reviewed CrossCountry Mortgage and found it to be one of the best mortgage lenders available.
CrossCountry Mortgage is a very strong lender, particularly for borrowers looking for affordable mortgage options or those who might not qualify elsewhere. CrossCountry offers a wide range of mortgages, including a variety of government-backed loans.
It accepts non-traditional credit (such as rent or utility payment history) from borrowers who have no credit score on some of its loans, and it doesn't set minimum credit scores on its products. So if you have a lower score but your financial profile is strong otherwise, you may still be able to qualify with this lender.
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Conforming, FHA, VA, USDA, jumbo, renovation, buydown, manufactured, non-QM, home equity loan, HELOC, reverse
- Accepts non-traditional credit if you don’t have a credit score
- Many positive online customer reviews
- Offers a wide variety of mortgages
- Offers multiple forms of down payment assistance
- Doesn’t display rates online
- Ranks low in J.D. Power's 2024 customer satisfaction study
- Average rates are on the high end”
CrossCountry Mortgage is a very strong mortgage lender overall, particularly for borrowers looking for affordable mortgage options or those who might not qualify elsewhere. It accepts non-traditional credit (such as rent or utility payment history) from borrowers who have no credit score on some of its loans, and it doesn't set minimum credit scores on its products.
- Lends in all 50 states
- Minimum down payment displayed is for conforming mortgages. CrossCountry Mortgage does not set a minimum credit score
Understanding CrossCountry Mortgage
Nationwide Presence With Local Branches
CrossCountry Mortgage lends in all 50 states. You can get started with this lender online or over the phone. You can also use its "find a loan officer" search tool to find a loan officer or branch near you.
CrossCountry Mortgage Loan Options
CrossCountry Mortgage offers a variety of different types of mortgages, including:
- Conforming loans
- FHA loans
- VA loans
- USDA loans
- Jumbo loans
- Manufactured home loans
- Reverse mortgages
- Conventional and FHA 203(k) renovation loans
- Streamline refinances on all of its government-backed loans
- Buydown options on its fixed-rate conventional and government-backed mortgages, which let you temporarily reduce your rate for the first one to three years of your mortgage
- Non-QM loans, including bank statement loans and DSCR mortgages for property investors
- Home equity loans
- HELOCs
Down Payment and Closing Cost Assistance
CrossCountry also offers a few different ways for borrowers to get down payment or closing cost help. Its CCM Smart Start program offers up to $5,250 in down payment assistance for low-to-middle income first-time homebuyers. The CCM Community Promise will give $6,500 for a down payment to borrowers in 21 different metro areas throughout the U.S.
CrossCountry Mortgage also offers Freddie Mac's BorrowSmart Access program, which gives first-time homebuyers who meet income limits up to $4,000 in down payment or closing cost assistance.
CrossCountry Mortgage Interest Rates and Fees
According to our review of the latest Home Mortgage Disclosure Act data, CrossCountry Mortgage's rates are around average compared to other lenders.
In 2023, the average borrower who got a conventional mortgage from CrossCountry Mortgage paid $4,927 in origination charges, according to HMDA data. This is around average compared to other mortgage lenders.
CrossCountry Mortgage Overall Lender Rating
Loan Types: 5 out of 5
CrossCountry offers an impressive range of mortgage options that should meet a wide variety of borrowers' needs.
Affordability: 4.5 out of 5
Overall, we found CrossCountry Mortgage to be an affordable lender, with low down payment mortgage options, multiple types of down payment assistance, and loans for borrowers with lower scores or no credit score. But its rates and fees are just average.
Customer Satisfaction: 4.49 out of 5
In J.D. Power's 2023 Mortgage Origination Satisfaction Study, CrossCountry Mortgage ranked above the study average in customer satisfaction.
The lender also currently has a 4.97 out of 5 stars on its Zillow lender profile, based on over 20,000 online customer reviews.
Trustworthiness: 5 out of 5
CrossCountry Mortgage has an A+ rating from the Better Business Bureau.
A strong BBB grade indicates a company advertises honestly, responds effectively to customer complaints, and is transparent about business practices.
CrossCountry Mortgage Pros and Cons
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Has Something for Every Type of Borrower
CrossCountry has a wide array of conventional and government-backed mortgages. You can get a reverse mortgage, a temporary buydown, renovation loans, home equity loans, HELOCs, and more. If you have an unusual situation, you might benefit from one of the lender's non-QM options.
Down Payment Assistance
Borrowers in any part of the U.S. can get up to $5,250 in down payment assistance if they earn 80% or less of the area median income, or up to $6,500 if they live in an eligible census tract. Freddie Mac's BorrowSmart Access is also available for first-time homebuyers in eligible metros who earn up to 140% of the area median income. This program offers up to $4,000 in assistance for down payment and closing costs.
Can't See Rates Online
CrossCountry Mortgage doesn't display customized or sample rates online, which makes it hard for potential borrowers to gauge how much they might pay with this lender.
What Borrowers Are Saying About CrossCountry Mortgage
Business Insider looked at positive and negative customer reviews, online forums, BBB complaints, and other sources to understand what borrowers think about CrossCountry Mortgage.
Easy, Smooth Process
Previous borrowers overall have very positive things to say about CrossCountry Mortgage and the loan officers they worked with. Borrowers said the process was smooth and that their loan officers were extremely knowledgeable and communicative.
How CrossCountry Mortgage Compares
CrossCountry Mortgage vs. Rocket Mortgage
Rocket Mortgage may be a good option if you value strong customer service. In J.D. Power's 2023 study, Rocket Mortgage ranked No. 2. However, CrossCountry also ranked fairly high in this study and has lots of positive online customer reviews, so either lender could be a good choice.
Rocket Mortgage is one of the best mortgage refinance lenders in the country. You can get a customized term length with Rocket from eight to 29 years.
Rocket has fewer mortgage options than CrossCountry and doesn't accept non-traditional credit in lieu of a credit score. But both lenders are solid options depending on your needs.
CrossCountry Mortgage vs. Guild Mortgage
Guild Mortgage is one of the best mortgage lenders for first-time buyers. It also offers a wide variety of loan types and accepts non-traditional credit from first-time homebuyers who have no credit score through its Complete Rate program.
To get a conforming mortgage with Guild, you'll need a score of at least 620. CrossCountry Mortgage doesn't have a set minimum score.
Guild and CrossCountry are very similar, so it may be worth it to get preapproved with both lenders if they both have options that meet your needs. Then, you can compare rates to see who offers the better deal.
CrossCountry Mortgage FAQs
Yes, CrossCountry Mortgage is a legitimate mortgage lender that's been in business for two decades. It has an A+ rating from the BBB.
CrossCountry Mortgage does service mortgages in addition to originating them, so it's possible you'll continue to work with this lender after closing and make your payments to CrossCountry. But even though many lenders service their own loans, they don't necessarily service all of their loans, so yours still could be sold to a different servicer after closing. You can ask your loan officer to find out what might happen to your mortgage after you close.
Ronald Leonhardt, Jr. is the founder and CEO of CrossCountry Mortgage.
CrossCountry Mortgage was founded in 2003.
Yes, CrossCountry mortgage is a direct lender. This means you'll get a mortgage by working directly with a loan officer from this lender, rather than through a mortgage broker.
Based on our review of HMDA data, CrossCountry Mortgage's rates are average compared to other mortgage lenders.
CrossCountry Mortgage's customer service earns high satisfaction ratings, and many previous borrowers say they had a great experience with this lender.
It typically takes around 30 to 45 days to close on a mortgage, regardless of what lender you're using.
Yes, you can get preapproved with CrossCountry online or start the process over the phone or in person.
CrossCountry is one of the largest mortgage lenders in the country, so you may also want to get quotes from some local lenders or credit unions to compare rates.
Why You Should Trust Us: How We Reviewed CrossCountry Mortgage
To review CrossCountry Mortgage, we used our methodology for reviewing mortgage lenders.
We look at four factors — loan types, affordability, customer satisfaction, and trustworthiness — and give each a rating between 1 and 5, then average these individual ratings for the overall lender rating. Lenders get higher ratings if they offer a high number of loan types with affordable features, have positive customer reviews, and don't have any recent public controversies.
