Cost To Service Analysis A Complete Guide - 2020 Edition

Cost To Service Analysis

Complete Self-Assessment Guide

The guidance in this Self-Assessment is based on Cost To Service Analysis best practices and standards in business process architecture, design and quality management. The guidance is also based on the professional judgment of the individual collaborators listed in the Acknowledgments.

Notice of rights

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Copyright © by The Art of Service

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About The Art of Service

The Art of Service, Business Process Architects since 2000, is dedicated to helping stakeholders achieve excellence.

Defining, designing, creating, and implementing a process to solve a stakeholders challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you’re talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.

Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

With The Art of Service’s Standard Requirements Self-Assessments, we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:

http://theartofservice.com

service@theartofservice.com

Included Resources - how to access

Included with your purchase of the book is the Cost To Service Analysis Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.

How? Simply send an email to

access@theartofservice.com

with this books’ title in the subject to get the Cost To Service Analysis Self Assessment Tool right away.

You will receive the following contents with New and Updated specific criteria:

•The latest quick edition of the book in PDF

•The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

•The Self-Assessment Excel Dashboard, and...

•Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

•In-depth specific Checklists covering the topic

•Project management checklists and templates to assist with implementation

INCLUDES LIFETIME SELF ASSESSMENT UPDATES

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Get it now- you will be glad you did - do it now, before you forget.

Send an email to access@theartofservice.com with this books’ title in the subject to get the Cost To Service Analysis Self Assessment Tool right away.

Purpose of this Self-Assessment

This Self-Assessment has been developed to improve understanding of the requirements and elements of Cost To Service Analysis, based on best practices and standards in business process architecture, design and quality management.

It is designed to allow for a rapid Self-Assessment to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.

The criteria of requirements and elements of Cost To Service Analysis have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.

In this format, even with limited background knowledge of Cost To Service Analysis, a manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.

How to use the Self-Assessment

On the following pages are a series of questions to identify to what extent your Cost To Service Analysis initiative is complete in comparison to the requirements set in standards.

To facilitate answering the questions, there is a space in front of each question to enter a score on a scale of ‘1’ to ‘5’.

1 Strongly Disagree

2 Disagree

3 Neutral

4 Agree

5 Strongly Agree

Read the question and rate it with the following in front of mind:

‘In my belief,

the answer to this question is clearly defined’.

There are two ways in which you can choose to interpret this statement;

1.how aware are you that the answer to the question is clearly defined

2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.

A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.

After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Cost To Service Analysis Scorecard on the second next page of the Self-Assessment.

Your completed Cost To Service Analysis Scorecard will give you a clear presentation of which Cost To Service Analysis areas need attention.

Cost To Service Analysis

Scorecard Example

Example of how the finalized Scorecard can look like:

Cost To Service Analysis

Scorecard

Your Scores:

BEGINNING OF THE

SELF-ASSESSMENT:

Table of Contents

About The Art of Service7

Included Resources - how to access7

Purpose of this Self-Assessment9

How to use the Self-Assessment10

Cost To Service Analysis

Scorecard Example12

Cost To Service Analysis

Scorecard13

BEGINNING OF THE

SELF-ASSESSMENT:14

CRITERION #1: RECOGNIZE15

CRITERION #2: DEFINE:27

CRITERION #3: MEASURE:43

CRITERION #4: ANALYZE:58

CRITERION #5: IMPROVE:74

CRITERION #6: CONTROL:91

CRITERION #7: SUSTAIN:103

Cost To Service Analysis and Managing Projects, Criteria for Project Managers:128

1.0 Initiating Process Group: Cost To Service Analysis129

1.1 Project Charter: Cost To Service Analysis131

1.2 Stakeholder Register: Cost To Service Analysis133

1.3 Stakeholder Analysis Matrix: Cost To Service Analysis134

2.0 Planning Process Group: Cost To Service Analysis136

2.1 Project Management Plan: Cost To Service Analysis138

2.2 Scope Management Plan: Cost To Service Analysis140

2.3 Requirements Management Plan: Cost To Service Analysis142

2.4 Requirements Documentation: Cost To Service Analysis144

2.5 Requirements Traceability Matrix: Cost To Service Analysis146

2.6 Project Scope Statement: Cost To Service Analysis148

2.7 Assumption and Constraint Log: Cost To Service Analysis150

2.8 Work Breakdown Structure: Cost To Service Analysis152

2.9 WBS Dictionary: Cost To Service Analysis154

2.10 Schedule Management Plan: Cost To Service Analysis157

2.11 Activity List: Cost To Service Analysis159

2.12 Activity Attributes: Cost To Service Analysis161

2.13 Milestone List: Cost To Service Analysis163

2.14 Network Diagram: Cost To Service Analysis165

2.15 Activity Resource Requirements: Cost To Service Analysis167

2.16 Resource Breakdown Structure: Cost To Service Analysis168

2.17 Activity Duration Estimates: Cost To Service Analysis170

2.18 Duration Estimating Worksheet: Cost To Service Analysis172

2.19 Project Schedule: Cost To Service Analysis174

2.20 Cost Management Plan: Cost To Service Analysis176

2.21 Activity Cost Estimates: Cost To Service Analysis178

2.22 Cost Estimating Worksheet: Cost To Service Analysis180

2.23 Cost Baseline: Cost To Service Analysis182

2.24 Quality