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    Summary of Dan Heath's Upstream
    Summary of Dan Heath's Upstream
    Summary of Dan Heath's Upstream
    Ebook32 pages14 minutes

    Summary of Dan Heath's Upstream

    By IRB Media

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    Get the Summary of Dan Heath's Upstream in 20 minutes. Please note: This is a summary & not the original book. Original book introduction: Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation’s culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas.

    LanguageEnglish
    PublisherIRB Media
    Release dateDec 13, 2021
    ISBN9781669344346
    Summary of Dan Heath's Upstream
    Author

    IRB Media

    With IRB books, you can get the key takeaways and analysis of a book in 15 minutes. We read every chapter, identify the key takeaways and analyze them for your convenience.

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      Summary of Dan Heath's Upstream - IRB Media

      Insights on Dan Heath's Upstream

      Contents

      Insights from Chapter 1

      Insights from Chapter 2

      Insights from Chapter 3

      Insights from Chapter 4

      Insights from Chapter 5

      Insights from Chapter 1

      #1

      The example above is an extreme version of the bystander effect, in which someone is capable of changing the course of events simply by being present.

      #2

      In 2012, the travel website Expedia had a top issue for customers who needed help: they wanted a copy of their itinerary. 20 million calls were made for that purpose, and the company spent $100 million on support costs for that one issue. The company eliminated the issue by 2017 by implementing solutions for the top drivers of customer calls.

      #3

      Upstream solutions aim to prevent problems from occurring in the first place. These are often tackled at the top level, with executives deciding what needs to be done. Unfortunately, this type of thinking rarely ever integrates with the rest of the company, and problems are simply swept under the rug.

      #4

      Upstream thinking means addressing the root cause of a problem, instead of just dealing with symptoms.

      #5

      Upstream solutions are not just about saving lives, but changing the culture of a community or company.

      #6

      The world has a wide array of solutions available to deal with the world’s problems, but most

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