This hotel is housing Afghani refugees on the first two floors. Hotel patrons are on floors above that. Great breakfast!! One of the best I've ever seen. There was a self serve Nespresso coffee machine. The flat white I had was amazing.
Jen
2023 年 2 月に 2 泊滞在
8/10 (良い)
Alex
2023 年 1 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The bed was super comfortable. Room was clean. Bathroom was nice. I believe this hotel is also being used to house new Canadians which meant you had to be extra cautious in the parking lot as kids were playing in the parking lot freely aswell as running up and down the halls. Our solid curtains didn’t close so we had the parking lot light shining into our room as we slept.
Alex
2023 年 1 月に 1 泊滞在
10/10 (非常に良い)
M
2023 年 1 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quite enjoyed it. Only thing I disliked was the walls seemed extremely thin. Excellent stay though and excellent service.
M
2023 年 1 月に 2 泊滞在
10/10 (非常に良い)
Rosalina
2023 年 1 月 14 日
Rosalina
2023 年 1 月に 6 泊滞在
4/10 (不満)
dani
2023 年 1 月 6 日
dani
2023 年 1 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
家族旅行, グループ旅行
2023 年 1 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great Stay - Room a bit Too Hot
Room was a bit hot even with the fan turned on all night, room was clean and comfortable otherwise. Service was great but restraunt was closed
宿泊されたお客様
2022 年 12 月に 1 泊滞在
4/10 (不満)
Eraiba
2023 年 1 月 2 日
良かった点 : 清潔度、スタッフとサービス
Eraiba
2/10 (非常に不満)
Shazad
カップルで旅行
2023 年 1 月 2 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This was our first time here and it was the worst hotel experience we have ever had. This was our engagement weekend. The second day there our fire alarm randomly started going off. We had no idea why and no staff even cared to find out why. We kept turning on the heat/fan and it would continue going off. We were told they would have someone come look at it and they never did. At 5am we got woken up to it going off yet again. We called down stairs and they shut it off. 5 mins later did it again 2 more times. When I went down stairs to find out what was going on I was told that it wasn't even showing down stairs. They attempted to turn it off and couldn't. Her solution was to wait till 9am for maintenance to start working. I asked her ti call a supervisor and when she did that supervisor told her you woke me up don't call me again. Yet I was woken up and given 0 solutions. I was offered a new room but I would have to then pay more for it. This was the worst experience I've ever had. I would never go here again. The staff that was working had 0 idea how to even do her job. She kept saying she would do something and then never did it. She kept trying to ignore and avoid me Save your money.
Shazad
4/10 (不満)
Dmitry
2022 年 12 月 5 日
Dmitry
2022 年 12 月に 1 泊滞在
8/10 (良い)
Mary
2022 年 12 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff and very clean.
Mary
2/10 (非常に不満)
Tim
家族旅行
2022 年 12 月 3 日
気になった点 : 設備とサービス、施設のコンディションと設備
No rooms available booking not sent to them even though I had confirmation number
Tim
2022 年 12 月に 1 泊滞在
2/10 (非常に不満)
Rachel
家族旅行
2022 年 11 月 30 日
気になった点 : スタッフとサービス
The hotel overbooked and cancelled our reservation without notice. They blamed it on hotels.com. This has never happened before. I read that it happened to someone else. I think the hotel just rented the room out to make more money. I was stuck trying to find another hotel last minute. Terrible service.
Rachel
2022 年 11 月に 1 泊滞在
8/10 (良い)
Katrina
グループ旅行
2022 年 11 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Liked the hotel overall. I’ve stayed in a few in the area, this one was by far the most quiet.
I did find the water in the room to be scalding right away, had to run for a bit to get a cooler temperature. The pool however was unpleasantly cold. Other than those couple things, it was great.
Katrina
2022 年 11 月に 2 泊滞在
2/10 (非常に不満)
Stavroula
カップルで旅行
2022 年 11 月 14 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was booked and paid in full through Expedia. At check-in, they could not find the reservation. They proceeded in charging for the room again without my authorization. They asked to take a deposit of $100 and then took full payment for the room, in effect getting a double payment. I wasted hours trying to get them to correct it, and still waiting for my double charge to be resolved. This was a horrible place, every employee had a different story, I don’t know who was being honest with me. At check-out, I was told that they explained that they had cancelled my reservation, never advising Expedia or me. Will never stay at a Best Western again. The overall hotel premises, the hallways were littered with food wrappers. Did not try the complimentary breakfast, it was too annoying to be on their premises. Strongly advise that you do not go to this place.
Stavroula
2022 年 11 月に 2 泊滞在
2/10 (非常に不満)
Scott
2022 年 11 月 7 日
気になった点 : スタッフとサービス
Scott
2022 年 11 月に 1 泊滞在
10/10 (非常に良い)
Novica
出張
2022 年 11 月 2 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place. Friendly staff.
Novica
2/10 (非常に不満)
Jeff
2022 年 10 月 24 日
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
1. When I tried to check in there was no record of my reservation - luckily there was still a room available at the same rate.
2. Took at elevator to the 2nd floor with two pieces of heavy luggage, only to find I still had to negotiate a flight of stairs to get to my room
3. Got to the room but the key card didn't work. The Expedia emails didn't have a telephone number for the hotel. Had to get the number from 411, It rang for over three minutes and ...no answer. Finally got through - a front desk staff came with another key - it didn't work either. Got in with the master key. Then the staff reprogrammed the door - still didn't work, so ended up without a useable key, and told I could get someone from the front desk whenever I wanted in my room. Sheesh!
4. Notice the room was warm - 25 degrees. Tried to adjust, Set to cool and 22 degrees, temp went up to 27. The window would only crack open 2 inches.
5. There were kids running up and down the hall and a lot of garbage piled up in the hall.
6. The TV did not have all the TSN channels, so was unable to watch the Rugby World Cup match on TSN 5 between Canada and the USA.
7. Tried to upload 400 photos - the Internet download and upload speeds were only 5.0MB/s and 4.8MB/s respectivbely - and they call it high speed Internet!
8. The only good things about this stay was a got a parking space very close to the front doors, and it was convenient to Laurier University where I attended football game and a rugby match.
Jeff
2022 年 10 月に 1 泊滞在
2/10 (非常に不満)
Zijun
2022 年 10 月 21 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Zijun
2022 年 10 月に 1 泊滞在
8/10 (良い)
Norman
カップルで旅行
2022 年 10 月 20 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Location on the north side of Waterloo made it easy to visit all those quaint villages like St Jacobs nearby. Easy to access Kitchener. BWP was good value for money (as usual).
Norman
2022 年 10 月に 1 泊滞在
8/10 (良い)
Dragan
2022 年 10 月 11 日
Dragan
2022 年 10 月に 1 泊滞在
8/10 (良い)
Adriana
2022 年 10 月 5 日
Adriana
2022 年 10 月に 1 泊滞在
10/10 (非常に良い)
Marie
家族旅行
2022 年 10 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was clean and spacious
Easy check in and check out
Long wait for elevator as only one for cleaning staff and visitors
Marie
2022 年 10 月に 1 泊滞在
8/10 (良い)
jack
2022 年 10 月 3 日
良かった点 : 清潔度、スタッフとサービス
Property was well kept , rooms wher clean
jack
2022 年 9 月に 2 泊滞在
6/10 (普通)
Carmen
家族旅行
2022 年 10 月 3 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
Reception coffee was not available, station empty and dirty.
Breakfast was almost 2 hours late and eggs were frozen
Carmen
2022 年 10 月に 1 泊滞在
2/10 (非常に不満)
Madelaine
カップルで旅行
2022 年 10 月 2 日
気になった点 : スタッフとサービス、施設のコンディションと設備
When we went to check into our room at 11:30pm we were told that they were overbooked for the night and we didn’t have a room. Apparently someone was “supposed to call us” but never did. Huge disappointment as we had to book somewhere further last minute and pay over $120.00 more.