6/10 Okay
Dawn
Traveled with family
Feb 8, 2025
Disliked: Staff & service, amenities, property conditions & facilities
Sadly this hotel is extremely over-rated.
I stayed for one week at the end of January 2025 and was very disappointed when we were shown to our room. We were led down a set of stairs to the lower ground floor and along a dark corridor. On entry the small room, the walls, curtains and decor were very dark which added to what I would say made for a depressing stay. The space was so limited we even had to put out cases outside on the ledges of the windows. I struggled to even see my clothes in the wardrobe. On the first evening when we closed the curtains the rail fell off the bracket and the curtain rings fell to the floor. No kettle or tea making facilities. I had to call room service to provide these as there was only a coffee machine in the room. We ordered room service for breakfast but there was no table. We just had to sit in bed to eat. There was a very unpleasant smell on entering the room - like rotten eggs.
Around the pool, if you were happy to tip heavily then service was excellent. Sadly, I had saved hard for this break and could not afford to tip so had to look after myself, whilst those that had tipped were waited on hand and foot.
The spa was usable, but the pool was not very warm, and the jacuzzi needs some refurbishment work as it is very tired looking.
Sadly when walking out of the hotel one morning, along a busy main road I was mugged by a man on a motorbike. Fortunately I had a sixth sense but the shock ruined the remainder of my holiday.
Dawn
Stayed 7 nights in Jan 2025