Absolutely shocking!! Very disappointing Valentine's stay. Booked a triple room, (the only one available), but figured it'd be bigger... The room was paid for on booking, and my partner checked in before me and the lady at the reception (with a hijad) was nice and polite. She asked for a security card, which is fine.
At first glance, the room looked nice, however, upon closer inspection, the jacuzzi bath was dirty and the towels and bedding were stained. The room was really cold and the heating didn't work properly, but there was an electric heater in the room, however, the water was barely lukewarm, which made the showering hard and we couldn't enjoy a nice hot bath, which we paid more for. When we checked out, at around 10.15, due to parking, there was no one at reception, my partner had to go around the restaurant looking for the receptionist, until a housekeeper came and said we could leave it on the desk, but in the meantime, a blonde woman with glasses came out and we handed her the key and told her which room we were checking out of. Later, my partner calls me saying they charged him £20 extra for late checkout. He called them to clarify the charge, and the receptionist (blonde) very rudely said, we didn’t checkout until 3pm and the housekeeper also said there were still someone else left in the room, which is a blatant lie. And were told it'd take 5 days for the refund. We'll not be returning and will ensure everyone knows about the poor service and rude receptionist.
Joana
2025 年 2 月入住 1 晚
10/10 超赞
Owen
2025 年 1 月 29 日
满意:清洁度、员工和服务、住宿条件和设施
…
Owen
2025 年 1 月入住 1 晚
8/10 还可以
Rebecca
2025 年 1 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Room was very big, bath was lovely and bed really comfortable. Staff at the desk were very welcoming and helpful. There was however marks on the bed spread, watermarks and ring marks on the desk and dust in the bathroom. The property is very old and the room was freezing!! We had two heaters so managed to defrost after a few hours. Enjoyed our stay but with a few tweaks it could have been even better!
Rebecca
2025 年 1 月入住 1 晚
10/10 超赞
Apeksha
与家人出行
2025 年 1 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing hotel staff, you’re visiting a piece of history.
Apeksha
2025 年 1 月入住 1 晚
8/10 还可以
Linda
与配偶出行
2025 年 1 月 27 日
满意:清洁度、服务设施、住宿条件和设施
The breakfast buffet was kept in containers which were warm, not hot. The plates were not warm enough. The individually cooked Full Welsh was not hot enough either. I asked the chef to reheat my cooked breakfast.
Linda
2025 年 1 月入住 2 晚
8/10 还可以
SIMON
2025 年 1 月 23 日
满意:员工和服务,清洁度
SIMON
2025 年 1 月入住 3 晚
4/10 很差
Amanda
与配偶出行
2025 年 1 月 19 日
满意:员工和服务
不满意:服务设施
Beautiful old building but the decor throughout and in our room was really run down and even quite tatty in parts. There was paint flaking off some of the skirting boards in our room, dirty grout between some of the bathroom tiles and no central heating. Instead we had an oil heater which we had to turn off overnight because it was too hot, but then the room temperature dropped in the night and it was freezing - especially as the duvet was really thin. And there was no heating in the bathroom so that was also really cold. Also, there was no shower screen or curtain which meant that when we showered, the water drenched the bathroom floor. It’s such a shame because this could be a really great hotel. Definitely seen better days.
Amanda
2025 年 1 月入住 1 晚
10/10 超赞
Lacey ward
2025 年 1 月 12 日
满意:清洁度、员工和服务、住宿条件和设施
The property was like walking into a museum, it was very beautiful, a old building with a fascinating history behind it, it was stunning on the outside as well as the inside
Lacey ward
2025 年 1 月入住 1 晚
10/10 超赞
Rich
与配偶出行
2025 年 1 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel. Nice rooms. Tasty breakfast. Pleasant staff.
Rich
2024 年 10 月入住 1 晚
10/10 超赞
Tony
与家人出行
2025 年 1 月 6 日
满意:清洁度、员工和服务、服务设施
Historic bld great jet bath
Tony
2025 年 1 月入住 2 晚
10/10 超赞
Louise
与配偶出行
2025 年 1 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A lovely relaxing evening in a super comfy bedroom. The bath was big enough for two people to share comfortably. The only down side was the shower had a really annoying cold drop!
Louise
2025 年 1 月入住 1 晚
8/10 还可以
Ceri
与配偶出行
2025 年 1 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A beautiful building and excellent breakfast. We came down for breakfast 15 minutes before the end and there was still lots of hot food. Very friendly staff. It is an old building, room 150 was very noisy, and we were kept up by the very noisy pipes from our room and the surrounding rooms. But all was forgiven due to the amazing shower and fantastic breakfast. We'll definitely stay again...with ear plugs.
Ceri
2024 年 12 月入住 1 晚
10/10 超赞
Martin
与配偶出行
2024 年 12 月 29 日
满意:清洁度、员工和服务、服务设施
We were attending a show and this hotel was within walking distance. The hotel was grand and comfortable. It was clear to us that the fabric of the building is tiring and lacks some facilities. The staff were all excellent - friendly, polite, hospitable, warm, helpful. The bar was excellent; we didn’t have dinner. Breakfast was ok (plates were cold). In short - lived it - but perhaps needs some major investment
Martin
2024 年 12 月入住 1 晚
10/10 超赞
Bruce
与配偶出行
2024 年 12 月 29 日
满意:清洁度、员工和服务、服务设施
Lovely historical building in convenient location for Mermaid Quay, Millennium Centre etc. lovely room and very helpful staff. Would definitely stay again
Bruce
2024 年 12 月入住 1 晚
10/10 超赞
Michelle
2024 年 12 月 20 日
Michelle
2024 年 11 月入住 1 晚
8/10 还可以
M
2024 年 12 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
Unique decor
M
2024 年 12 月入住 1 晚
10/10 超赞
Jay
2024 年 12 月 18 日
Jay
2024 年 9 月入住 1 晚
4/10 很差
Lara
与配偶出行
2024 年 12 月 15 日
不满意:住宿条件和设施
Very dark hotel and room gloomy and in need of a refurbishment!
Lara
2024 年 12 月入住 1 晚
10/10 超赞
Tom
2024 年 12 月 11 日
满意:清洁度、员工和服务、住宿条件和设施
Tom
2024 年 12 月入住 1 晚
8/10 还可以
Rhys
与配偶出行
2024 年 12 月 9 日
满意:清洁度、服务设施、住宿条件和设施
Christmas function played loud music until 1am in the morning and was too loud considering rooms are directly above the function room.