This is a lovely grand hotel which is in need of refurbishment. The rooms were clean and comfortable and spacious. There was good parking included. The breakfast buffet was ok but only had instant coffee. The staff were friendly and helpful. I understand it has just got new owners who have plans to upgrade. It has great potential.
Thomas
2025 年 1 月入住 3 晚
4/10 很差
Vanda
与配偶出行
2025 年 1 月 26 日
不满意:清洁度、服务设施、住宿条件和设施
This hotel is in urgent need of refurbishment when the new owners take over.
Vanda
2025 年 1 月入住 1 晚
6/10 一般
Chipo
2025 年 1 月 19 日
满意:员工和服务,清洁度
It’s good but it’s only that it is old
Chipo
2025 年 1 月入住 1 晚
10/10 超赞
Mark
2025 年 1 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Perfect
Mark
2025 年 1 月入住 1 晚
10/10 超赞
Mark
2025 年 1 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Perfection
Mark
2025 年 1 月入住 2 晚
10/10 超赞
Mark
2025 年 1 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent staff
Mark
2025 年 1 月入住 1 晚
10/10 超赞
Renuka
2024 年 12 月 24 日
Renuka
2024 年 12 月入住 1 晚
8/10 还可以
William
与家人出行
2024 年 12 月 8 日
满意:员工和服务,清洁度
不满意:住宿条件和设施
Full of charm but in need of repair.
A lovely hotel but tired flakey paint and heating inefficient. Staff provided heater. Sorted.
Will definately stay again.
William
2024 年 12 月入住 2 晚
8/10 还可以
Carl
2024 年 12 月 1 日
Nice bar and lounge area,comfortable bed and warm room,clean but looking abit dated
Carl
2024 年 11 月入住 1 晚
8/10 还可以
Paul
2024 年 11 月 22 日
Paul
2024 年 11 月入住 1 晚
6/10 一般
Peter
2024 年 11 月 16 日
Peter
2024 年 10 月入住 2 晚
6/10 一般
Pritesh
与家人出行
2024 年 11 月 6 日
满意:员工和服务、服务设施、住宿条件和设施
The Moldovan receptionist was very friendly. I had booked a Superior room, but the booking showed Double room. He upgraded me to a Suite. On the other hand the lady receptionist in the morning was not so friendly. I asked if I could check out an hour later than usual as I had a little toddler who was still asleep, she said I would need to pay extra for it.
The room was cleaned but the kettle in the room was not safe to use. It was full of limescale. I went down to the reception and asked if it can be changed. I waited an hour for one to be sent to my room but it never came, I then rang the reception and they send me another kettle after 5 minutes. However this was again in the same state. So I didnt get to enjoy my hot chocolate and coffee.
Pritesh
2024 年 11 月入住 1 晚
6/10 一般
ALVIN
2024 年 11 月 2 日
满意:员工和服务
ALVIN
2024 年 10 月入住 1 晚
10/10 超赞
Louise
2024 年 11 月 1 日
满意:清洁度、员工和服务、住宿条件和设施
Louise
2024 年 10 月入住 1 晚
10/10 超赞
elizabeth
商务旅客
2024 年 10 月 31 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent rooms food staff
elizabeth
2024 年 10 月入住 1 晚
10/10 超赞
Caroline
与家人出行
2024 年 10 月 28 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely stay.
A lovely stay at The Orwell as always.
Caroline
2024 年 10 月入住 2 晚
8/10 还可以
Barbara
2024 年 10 月 27 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Weekend break
Short overnight stay. Good breakfast
Barbara
2024 年 10 月入住 1 晚
8/10 还可以
Stuart
2024 年 10 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stay was nice, the only negative was the old bedding, pillow cases & duvet cover were bobbly so felt quite rough
Stuart
2024 年 10 月入住 1 晚
8/10 还可以
Krzysztof
商务旅客
2024 年 10 月 24 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Krzysztof
2024 年 10 月入住 1 晚
8/10 还可以
Samantha
商务旅客
2024 年 10 月 24 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good for a business trip
A nice sized room, comfy bed - had everything I needed.
Samantha
2024 年 10 月入住 1 晚
10/10 超赞
Matt
商务旅客
2024 年 10 月 23 日
满意:员工和服务、服务设施、住宿条件和设施
Great place.
Matt
2024 年 10 月入住 1 晚
10/10 超赞
Juliette
2024 年 10 月 22 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Juliette
2024 年 10 月入住 1 晚
10/10 超赞
Richard
2024 年 10 月 14 日
Richard
2024 年 10 月入住 1 晚
2/10 糟糕
Kate
2024 年 10 月 12 日
不满意:清洁度、员工和服务、住宿条件和设施
Great location for the beach areas. The hotel smells as did the room of dirty drains. Be careful about the car park, you must register your car yourself or you will be fined as we witnessed someone who had a £100 fine. Our booking emails clearly document an 11 o’clock check out but house keeping were trying to get into our room at 10am. They said check out had changed and was 10am. It took 20minutes to check out as the manger was having an argument with someone at the front desk. The area opposite the front desk was used as a doss hole, someone had bedded down and was sleeping on a couch and the area smelt- not a very good look for the hotel. This hotel has a stunning potential under what is a shabbily run place. It does deserve better and could be a fantastic destination to visit and enjoy. Sort out the shabby decoration, respect customers and provide clarity of the hotel’s procedures, don’t let a main area be used for a doss hole that looks like a street corner, improve the smell in the place and be proud to have your hotel in Suffolk. The desk manger should not be so smug, learn how to handle complaints and resolve them with adult style. There are ways to deal with unhappy comments and these should be learnt.