It's a beautiful place, and we enjoyed our stay! Given that we opted for the all-inclusive option, it would also be beneficial to ensure guests can still order food outside the designated meal times. We went for dinner early, and later on in the evening, we were hungry, and there was no option for room service for us to order food!
Paidamwoyo
2024 年 10 月入住 3 晚
8/10 还可以
Emma
2024 年 10 月 23 日
满意:客房舒适度,员工和服务
Beautiful views but …
Beautiful setting, and absolutely epic views. Full view across the bay. When paying for priority location Sea View, careful what room you get as there are large trees blocking the view, we had room 4311, and tree blocked view from right hand side, switched to 4304 on the other side and got the full view. It is out of the town (15-20 mins drive from Herceg Novi) not many amenities within walking distance other than a shop/chemist and restaurant.
Hotel itself is beautiful, I would say some attention to detail is required in the rooms.
We stayed in the Luna building (priority location) and the newest one, but some of the finishes let it down and the cleaning needs improving. Good choice of food and varies each night. Entertainment was ok but could have been better quality evening shows.
WARNING FOR SUN LOVERS in October the sun goes behind the mountain at 2:30pm so either plan to drive round to Herceg Novi on the other side of the bay or catch the shuttle boat.
THINGS IBEROSTAR NEED TO IMPROVE: All inc??? They charge 5€ per day for safety deposit boxes in YOUR room! And wanting 35€ refundable deposit PER pool towel! This is simply not acceptable for a 4 star hotel!!! Safes should be free to use and asking for large deposits for towels is ridiculous, just give people towel cards, and if they don’t return the towel card on check out, charge a credit card which should be taken at check in! Otherwise it just encourages people to end up using their room towels and ruining those.
Emma
2024 年 10 月入住 3 晚
10/10 超赞
Kira
2024 年 10 月 1 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely hotel
Lovely hotel, clean and comfortable, good food, friendly staff.
Kira
2024 年 9 月入住 2 晚
8/10 还可以
真实旅客
团体旅客
2024 年 8 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The stay was good, but we were really disappointed of the food. It was always the same, no varieties. The included drinks were from a machine (cheapest syrup), drinks in bottles cost extra. That was the biggest disadvantage and the reason we won´t recommend the hotel.
真实旅客
2024 年 8 月入住 8 晚
8/10 还可以
Frederick Garcia
与配偶出行
2024 年 8 月 23 日
满意:员工和服务、服务设施、住宿条件和设施
We loved the location and the peacefulness of it for sure. I was not a fan of staying on the first floor, and yes, if you have problems with your knees or hips, this will be a hike. The food was plentiful and tasty for the most part, but my concern is the lack of cleaning and sanitizing. Tables are not being wiped down after use, s&p container are not cleaned, servings spoons are too small and dirty. Condiments are also not wiped down at the buffet. I'm mentioning that because I had a super long hair fall on my omelet after using hot sauce.
During busy hours, your table will be cleared off unless you leave a "personal item", which is not happening. I card saying still eating/done would be appropriate.
Pool area is large (loved it), but chairs and cushions are never hosed off or cleansed in any way. There was a used bandage at the pool for all the days we spent there. Lady's WC had only 2 stalls, of which one is missing a lock.
We loved being able to relax and enjoy some rays, but I would have to point out sanitary issues at buffet and pool when recommending this hotel.
Frederick Garcia
2024 年 8 月入住 3 晚
4/10 很差
Lars Bo
与家人出行
2024 年 8 月 20 日
满意:清洁度
不满意:员工和服务
Lars Bo
2024 年 8 月入住 9 晚
4/10 很差
Mohamad Abd
与家人出行
2024 年 7 月 22 日
不满意:客房舒适度
Mohamad Abd
2024 年 7 月入住 3 晚
8/10 还可以
Kimone
与家人出行
2024 年 7 月 18 日
满意:清洁度
It was ok didn’t feel like a 4 start not enough options for food
Accessibility is not good
Kimone
2024 年 7 月入住 1 晚
10/10 超赞
Aleksandar
2024 年 7 月 13 日
Aleksandar
2024 年 7 月入住 3 晚
10/10 超赞
Andrew
2024 年 7 月 6 日
满意:清洁度、员工和服务、住宿条件和设施
Good quiet holiday
Andrew
2024 年 6 月入住 7 晚
8/10 还可以
Margrethe
2024 年 7 月 1 日
满意:清洁度、员工和服务、客房舒适度
Beautiful location
Beautiful location, service minded staff, nice atmosphere, good restaurant, however buildings need some improvements and food/snacks in the beach bar can easily be better.
Margrethe
2024 年 6 月入住 1 晚
6/10 一般
Z
2024 年 6 月 30 日
Great location but overpriced
I enjoyed my 2 night stay at Iberostar Herceg Novi, however I do not think it was good value for money with the all inclusive package. There wasn't a good variety of food and with most of it being buffet it was often luke-warm or tasted like it had been sitting there for a while. The cereals at breakfast tasted stale. The drinks selection was ok but they didn't have many options either. The location is stunning with great views over to the town and a cheap boat service is regular, but for the price I was disappointed.
Z
2024 年 6 月入住 2 晚
8/10 还可以
Erkka
2024 年 6 月 26 日
满意:员工和服务、住宿条件和设施、客房舒适度
Jewel in a fairy tale landscape
The view is unbelievable! Excellent position of the hotel. Fantastic to swim in the sea and then enjoy good level all inclusive offer. Superb thanks to the very professional staff! They take very good of the guests with marvellous attitude and professional touch. A lot of activities to make us also move a bit! All the staff were great and remember to mention at least Ruslan, Nikola, Nikolas, Yazi, Mariela, Gabriela but forgetting many at the same time.
Erkka
2024 年 6 月入住 7 晚
6/10 一般
Filip
2024 年 6 月 22 日
Filip
2024 年 6 月入住 1 晚
4/10 很差
Filip
与家人及幼儿出行
2024 年 6 月 22 日
满意:员工和服务、服务设施、住宿条件和设施
不满意:清洁度
Pros: The entertainment staff were purely awesome people. The Star Camp was especially great for my 5 year old daughter to play separately from us, and she looked forwards to it. There's great shows, and the rooms / venue is very clean, with spectacular views. The food was very good, but not as good as the genuine local cuisine.
Cons: On the night of our checkout, my wife and I both woke at 4am with food poisoning at the same time. I recovered quicker, meanwhile she puked 13 times, and had severe stomach pains, and we went to the hospital. It is a buffet, but we were both very careful and selective with what we ate, and we'd only eaten at the hotel. At what would have been our checkout time, we were instead at the local hospital getting her an IV. The hotel manager came along to be helpful, but then the staff questioned me as to why the receipt didn't say "food poisoning" on it, and wanted to charge me an extra night because we were in no condition to checkout. But how could they know that, if the receipt was in my pocket? How did they know my medical records? The doctor had literally told me to my face, in clear words, food poisoning. So the manager clearly went with us to make sure that the discharge papers didn't say food-poisoning, to cover his own self. Anyhow, they let us spend the additional night for free in the end to recover, but I still lost the day, and paid $180 euros to rebook our flights to the next day. My guess, it was their water, not their food.
Filip
2024 年 6 月入住 8 晚
10/10 超赞
yoram
2024 年 5 月 23 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
yoram
2024 年 5 月入住 2 晚
8/10 还可以
Wendy
与配偶出行
2024 年 5 月 18 日
满意:清洁度、员工和服务、服务设施
Liked staff very hardworking helpful and friendly . Disliked the many many steep steps.
Wendy
2024 年 5 月入住 7 晚
2/10 糟糕
Theresa,Chicago
2024 年 5 月 10 日
不满意:住宿条件和设施
Lipstick on a pig resort. Ants everywhere, including in your bed. The worst cafeteria cheap food imaginable. Spend the extra money to stay anywhere else but at this property. It’s rundown, dirty, with the cheapest food and drink possible.
Met some great people; who all agreed that the resort should be a 1 star.
Theresa
2024 年 4 月入住 12 晚
2/10 糟糕
Muhammed mustafa
2024 年 5 月 4 日
Muhammed mustafa
2024 年 4 月入住 2 晚
10/10 超赞
Roparz
与家人出行
2024 年 4 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Personnel agréable et très efficace. Hôtel très propre et entretenu. Tres beau panorama
Roparz
2024 年 4 月入住 7 晚
10/10 超赞
Katalin
团体旅客
2024 年 4 月 7 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Katalin
2024 年 4 月入住 1 晚
10/10 超赞
Katalin
团体旅客
2024 年 4 月 6 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantasztikus elhelyezkedésű szálloda,kedves és segítőkész személyzet, dinamikus és kreatív animátorok, kiváló all inclusive ellátás.Nagyon jól éreztük magunkat a szállodában is, valamint a fakultatív hajós programok is felejthetetlen élményeket nyújtottak.