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citizenM Boston Back Bay

4.0 star property
Savor flavors from around the world at our on-site restaurant or get energized at our state-of-the-art gym. Express check-in ensures you can start your adventure right away.

Photo gallery for citizenM Boston Back Bay

Exterior
Exterior
Lobby sitting area
Bar (on property)
Terrace/patio
In the heart of Boston, citizenM Boston Back Bay offers a vibrant retreat with a 24-hour gym and restaurant. Unwind in the bar, stay connected with WiFi, or enjoy coffee and tea in the lobby; this hotel near Harvard University also features express check-in/check-out and smoke-free premises.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Air conditioning
The current price is AU$221
includes taxes & fees
10 Feb - 11 Feb

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

Highlights

Air conditioning
Fridge
LED TV
Pillow-top bed
Premium bedding
Hydromassage showerhead
Private bathroom
Hairdryer
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Fridge
LED TV
Pillow-top bed
Premium bedding
Hydromassage showerhead
Private bathroom
Hairdryer
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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  • Restaurant
  • Air conditioning
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includes taxes & fees
12 Feb - 13 Feb
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About the area

Map
408 Newbury street, Boston, MA, 02115

What's nearby

  • Hynes Convention Center - 6 min walk
  • Northeastern University - 10 min walk
  • Fenway Park - 11 min walk
  • Copley Square - 14 min walk
  • Boston University - 4 min drive

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪Bukowski Tavern - ‬4 min walk
  • ‪Wendy's - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Tatte Bakery & Cafe | Berklee - ‬4 min walk
  • ‪The Bebop - ‬4 min walk

About this property

citizenM Boston Back Bay

Upscale hotel near Northeastern University
A short walk from Fenway Park and Boston University, citizenM Boston Back Bay provides a coffee shop/cafe, a bar and a 24-hour gym. The on-site restaurant, canteenM, features international cuisine. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), express check-out and express check-in
  • A TV in reception, coworking spaces and a lift
  • A water dispenser, luggage storage and coffee/tea in reception
Room features
All 399 rooms offer comforts, such as premium bedding and iPads, as well as perks, such as laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and eco-friendly toiletries
  • 43-inch LED TVs with premium channels
  • Wardrobes/cupboards, fridges and heating

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (125 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system

We should mention

A car is not required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

Frequently asked questions

Is citizenM Boston Back Bay pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at citizenM Boston Back Bay?

As of 9 Feb 2025, prices found for a 1-night stay for 2 adults at citizenM Boston Back Bay on 10 Feb 2025 start from AU$220.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at citizenM Boston Back Bay?

This hotel doesn't offer parking.

What time is check-in at citizenM Boston Back Bay?

Check-in begins at 2:00 PM.

What time is check-out at citizenM Boston Back Bay?

Checkout is at 11:00 AM. Late checkout is available for USD 69 (subject to availability).

Where is citizenM Boston Back Bay located?

Located in Fenway–Kenmore, this hotel is within a 10-minute walk of Newbury Street, Northeastern University and The Shops at Prudential Center. Fenway Park and Copley Square are also within 15 minutes. Hynes Convention Center Station is only a 2-minute walk and Kenmore Station is 8 minutes.

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 528 out of 678 reviews
Rating 8 - Good. 97 out of 678 reviews
Rating 6 - Okay. 31 out of 678 reviews
Rating 4 - Poor. 8 out of 678 reviews
Rating 2 - Terrible. 14 out of 678 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Realy good hotel
Stayed 2 nights in Feb 2025

10/10 Excellent

ONE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an incredible stay at CitizenM and highly recommend this hotel! From start to finish, everything exceeded my expectations. The location was perfect—close to everything, making it easy to explore and even fit in some shopping. The room was modern and comfortable, and I loved having everything controlled through the iPad—it made the stay even more enjoyable. The atmosphere was so relaxing, and I had one of the best nights of sleep in a long time. The buffet breakfast was fantastic, and every staff member I interacted with was kind, helpful, and genuinely engaging. Their hospitality made the experience even better. I am shocked by the affordability! I got an amazing price on my stay. Without a doubt, I’ll be staying here again on my next visit. Thanks for an amazing stay, CitizenM!
Stayed 3 nights in Feb 2025

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not a single negative comment about my stay, staff and the environment felt safe and clean. my first solo trip and i loved it. when u say literally, i mean LITERALLY everything is there perfect location, you step outside the TRAIN is right there
Stayed 1 night in Jan 2025

8/10 Good

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were very modern and clean, and the staff were incredibly accommodating and helpful.
Stayed 1 night in Jan 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 4 nights in Jan 2025

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great property! Loved the vibe
Stayed 1 night in Feb 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near subway stop. No parking at hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Francina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for 2 nights for a reset weekend. The check-in was super easy, the room was cozy and clean. The staff was friendly and super helpful. The view from the room was excellent. The area has a lot of shops that are in walking distance. We will return.
Stayed 2 nights in Jan 2025

10/10 Excellent

Sky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my fiancé stayed for the weekend and we loved it! 10/10 absolutely recommend. Jenna and Niya genuinely made our trips to the CanteenM amazing <3 As well as Jenna being super helpful and quick when we hit a snag while checking out! the food was amazing and way more affordable than any other hotel food I’ve ever tried, no complaints at all for the CanteenM (The nachos, hot chocolate and breakfast were spectacular) We found the lobby to be beautiful, and the rooms to be clean and the perfect intimate size for a quick get away. They provided a lot of tools and technology to make sure you enjoyed your stay and were comfortable, The bed was one of the comfiest beds I ever slept on and the view was amazing! Very well thought out hotel, if you’re ever visiting Boston for a quick trip I recommend!
Stayed 2 nights in Jan 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The comfyness of the room
Stayed 1 night in Feb 2025

8/10 Good

chris

Liked: Cleanliness, property conditions & facilities
Staff a bit rude, especially at check i , rooms are super tiny so know what you are getting….. great location however and super clean
Stayed 2 nights in Jan 2025

10/10 Excellent

Melanie, San Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a blast that weekend, we love the breakfast options, staffed super nice, bedroom espectacular 20/10 ❤️😍, the best sleep of my life. Thank you for everything! Will come back soon.
Stayed 2 nights in Jan 2025

10/10 Excellent

Yuanyuan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, bed was comfortable, and convenient location! Highly recommend!
Stayed 1 night in Jan 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Tonya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel. It was easy check in. Easy check out. Loved everything about it from the decor in the lobby, to all the light options and settings in the room. Very comfortable bed and pillows.
Stayed 3 nights in Jan 2025

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Love the decor and proximity to where we needed to be and walk!
Stayed 2 nights in Jan 2025

10/10 Excellent

Zaileyana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this maybe one of the best hotels I’ve stayed at, very artistic and bright. The staff were amazing and overall I think I might come back in the future.
Stayed 1 night in Jan 2025

10/10 Excellent

Myoungsu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

BEVERLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

David, east boston

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay. I will be back soon.
Stayed 1 night in Jan 2025

10/10 Excellent

ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really friendly and helpful. Excellent location. Excellent facilities and super clean
Stayed 3 nights in Jan 2025

10/10 Excellent

Liliana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super nice hotel. We LOVED the view
Stayed 4 nights in Jan 2025