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The Westin Palace, Madrid

5.0 star property
Relax in style near Congress of Deputies and Fountain of Neptune. Treat yourself to rejuvenating spa treatments and enjoy attentive service from multilingual staff.

Choose dates to view prices

Photo gallery for The Westin Palace, Madrid

View from property
Premium bedding, pillow-top beds, minibar, in-room safe
Meeting facility
Premium bedding, pillow-top beds, minibar, in-room safe
City view
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Pet-friendly
  • Air conditioning
  • Gym
  • 24/7 front desk
The current price is RM1,751
RM1,926 total
includes taxes & fees
10 Mar - 11 Mar

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Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 29 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Neptuno View)

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 1 King Bed (Neptuno View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Palace Suite

Premium bedding, pillow-top beds, minibar, in-room safe

Palace Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds (Neptuno View)

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 2 Single Beds (Neptuno View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 29 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 29 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 2 Single Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 29 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 Bedroom, City View

Living room

Suite, 1 Bedroom, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite

Living room

Royal Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, 2 Twin Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Palace Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 27 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Palace Room, 1 King Bed

City view

Palace Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed

City view

Grand Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Cortes View)

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room, 1 King Bed (Cortes View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (View)

Living room

Suite, 1 Bedroom (View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 70 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Neptuno Suite

Premium bedding, pillow-top beds, minibar, in-room safe

Neptuno Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 90 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

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About the area

Map
Plaza de las Cortes, 7, Madrid, Madrid, 28014

What's nearby

  • Thyssen-Bornemisza National Museum - 1 min walk
  • Prado Museum - 4 min walk
  • Gran Via - 6 min walk
  • Puerta del Sol - 9 min walk
  • Museo Nacional Centro de Arte Reina Sofía - 10 min walk

Getting around

  • Anton Martin Station - 7 min walk
  • Madrid Recoletos Station - 14 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 19 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Lobby Westin Palace - ‬1 min walk
  • ‪Faborit - ‬1 min walk
  • ‪VIPS Neptuno - ‬1 min walk
  • ‪La Dolores - ‬3 min walk

About this property

The Westin Palace, Madrid

Luxury hotel near Thyssen-Bornemisza National Museum
Located close to Congress of Deputies and Fountain of Neptune, The Westin Palace, Madrid provides a terrace, shopping on-site and a garden. Free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with a hair salon and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • Limo/town car service, buffet breakfast (surcharge) and express check-out
  • Tour/ticket information, ATM/banking services and multilingual staff
  • A ballroom, a porter/bellboy and a vegetable garden
  • Guest reviews give top marks for the helpful staff
Room features
All 470 rooms have comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces.
Other amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with deep-soaking baths and free toiletries
  • LED TVs with premium channels
  • Free infant beds, housekeeping and desks

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: EUR 42 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with premium channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 1 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 110.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 42 per person
  • Rollaway bed fee: EUR 110.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Madrid Palace Westin
Madrid Westin Palace
Palace Madrid
Palace Madrid Westin
Westin Madrid
Westin Madrid Palace
Westin Palace
Westin Palace Hotel
Westin Palace Hotel Madrid
Westin Palace Madrid
The Westin Palace Madrid Hotel Madrid
Westin Palace Madrid Hotel
The Westin Palace, Madrid Hotel
The Westin Palace, Madrid Madrid
The Westin Palace, Madrid Hotel Madrid

Frequently asked questions

Is The Westin Palace, Madrid pet-friendly?

Yes, pets are allowed at this property.

How much does it cost to stay at The Westin Palace, Madrid?

As of 13 Feb 2025, prices found for a 1-night stay for 2 adults at The Westin Palace, Madrid on 10 Mar 2025 start from RM 1,751.01, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Westin Palace, Madrid?

Limited spots are available.

What time is check-in at The Westin Palace, Madrid?

Check-in start time: 2:00 PM; check-in end time: 1 AM. Late check-in is available during limited hours.

What time is check-out at The Westin Palace, Madrid?

Checkout is at noon.

Where is The Westin Palace, Madrid located?

Located in Madrid Centro, this luxury hotel is steps away from Thyssen-Bornemisza National Museum, Congress of Deputies and Fountain of Neptune. Parroquia Jesus de Medinaceli and House-Museum of Lope de Vega are also within 5 minutes. Anton Martin Station is 7 minutes by foot and Banco de Espana Station is 7 minutes.

The Westin Palace, Madrid Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 687 out of 1002 reviews
Rating 8 - Good. 202 out of 1002 reviews
Rating 6 - Okay. 60 out of 1002 reviews
Rating 4 - Poor. 32 out of 1002 reviews
Rating 2 - Terrible. 21 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Masooda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel great location in the heart of Madrid
Stayed 2 nights in Dec 2024

10/10 Excellent

Vinay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale hotel . Nice rooms, friendly staff
Stayed 4 nights in Dec 2024

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities
El hotel tiene muy buena localización , excelente servicio pero está en remodelación. Si usted quiere disfrutar de el bar en la cúpula ahora no es el momento . Todo el lobby y la cúpula está bajo renovación.
Stayed 2 nights in Dec 2024

10/10 Excellent

paola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and it is being remodeled, I can't wait to stay when it is completely done! The staff are well trained, friendly and accommodating. The one thing I didn't like is that our window didn't seal well, so I got to hear everything going on outside my window (and there was a terrible accident at 3:00 am one morning).
Stayed 3 nights in Nov 2024

10/10 Excellent

Jeff

Stayed 2 nights in Oct 2024

6/10 Okay

Eddys

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
While in renovation, they should charge a different price. It is terrible and very uncomfortable.
Stayed 1 night in Nov 2024

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the best
Stayed 2 nights in Oct 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful room!
Stayed 2 nights in Oct 2024

10/10 Excellent

Meruyert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Massive construction project and people should have been advised. Terrible trick on the part of the hotel.
Stayed 3 nights in Oct 2024

4/10 Poor

Michelle

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The property is under complete construction. They mention refurbishment of their Dome. It is not just the Dome. The lobby bar, main restaurant and breakfast area are all set up in a temporary area. That being the hotel conference facilities. There is no direct elevator to the rooms. The entire exterior area is under construction as well. We had a beautiful renovated room but the staff outside the room were very loud. We had a service door by the headboard of our bed. They constantly slammed the door. We voiced our concerns after the first night. It continued the entire stay. This was not good for sleeping it happen at late as midnight and as early at 6 a.m. The last day there was loud banging above our head. Would not recommend staying till they complete their renovations! Not refurbishment as stated by the hotel.
Stayed 3 nights in Oct 2024

10/10 Excellent

Carla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room set up. Lovely in every way. Bellman were fantastic as well as concierge, front desk, and room service. I stayed two nights and didn't want to leave. Super clean rooms with stunning tile floors and modern, sleek gold fixtures along with some traditional furniture. Light and bright with heavy blackout curtains. I loved how the modern light switches allowed a dusk/night vibe with just one tap of a button. Room service starts at 7am. Bed was very comfortable. I had no trouble sleeping. I liked the sitting area with love seat and chair and table for easily entertaining two other guests. Wine in bar was excellent and loved the crystal wine glasses. The room has everything, including lavendar scent for sleeping. I highly recommend staying at this hotel. I hope i get to visit Madrid again.
Stayed 2 nights in Sep 2024

4/10 Poor

david

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very expensive for a hotel under renovation. Most of public rooms were blocked off. Staff was unapologetic for the construction site atmosphere of the property. Not worth the price.
Stayed 2 nights in Sep 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Adrian, Kyle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so kind. Couldn't not have been more happy. I definitely will come back to this location when I'm in Madrid again
Stayed 5 nights in Sep 2024

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

Mustafa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is under restoration. All main public spaces are closed off. Other than the room itself which was excellent the hotel experience was sub par.
Stayed 3 nights in Sep 2024

8/10 Good

Paula

Liked: Cleanliness, staff & service
The stay was pleasant but I had no idea the renovation was so extensive. Every thing in the hotel was gone a there was one makeshift restaurant and one makeshift bar. Disappointing but my room was superb.
Stayed 3 nights in Sep 2024

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Stanisa

Travelled with family
Great hotel. A bit noisy due to construction
Stayed 3 nights in Aug 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient safe friendly and great services.
Stayed 4 nights in Aug 2024

10/10 Excellent

Montserrat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Loved my stay at Westin Palace, location is great, the recently renovated rooms are very comfortable. Will make this my preferred Hotel when visiting Madrid.
Stayed 1 night in Jul 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Paul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Come to Madrid often and will make this my go to hotel going forward. Fantastic service and very nice location. Close but far enough away from craziness of madrid nightlife
Stayed 4 nights in Jul 2024