See all properties

Shangri-La Rasa Ria, Kota Kinabalu

5.0 star property
Where relaxation meets adventure: indulge in a rejuvenating spa treatment or hit the links for some friendly competition.

Choose dates to view prices

Photo gallery for Shangri-La Rasa Ria, Kota Kinabalu

2 outdoor pools, pool umbrellas, sun loungers
Gazebo
Exterior
Garden Executive Suite (King) | In-room safe, desk, laptop workspace, blackout drapes
Private beach, white sand, free beach cabanas, sun loungers
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free airport shuttle
  • Bar
  • Parking included
The current price is NT$4,490
NT$4,923 total
includes taxes & fees
Mar 7 - Mar 8

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Ocean Junior Garden View Suite (Twin)

In-room safe, desk, laptop workspace, blackout drapes

Ocean Junior Garden View Suite (Twin)

Highlights

Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Pillow menu
  • 27.23 Ping (90 square meters)
  • Sleeps 4
  • 2 Twin Beds

View all photos for Ocean Junior Seaview Suite (King)

In-room safe, desk, laptop workspace, blackout drapes

Ocean Junior Seaview Suite (King)

Highlights

Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Pillow menu
  • 27.23 Ping (90 square meters)
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Junior Garden View Suite (King)

In-room safe, desk, laptop workspace, blackout drapes

Ocean Junior Garden View Suite (King)

Highlights

Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Pillow menu
  • 27.23 Ping (90 square meters)
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Junior Seaview Suite (Twin)

In-room safe, desk, laptop workspace, blackout drapes

Ocean Junior Seaview Suite (Twin)

Highlights

Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Pillow menu
  • 27.23 Ping (90 square meters)
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Deluxe Family Room

Garden Deluxe Family Room | In-room safe, desk, laptop workspace, blackout drapes

Garden Deluxe Family Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Day bed
Ceiling fan
Blackout drapes/curtains
  • 10.9 Ping (36 square meters)
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Deluxe (King)

In-room safe, desk, laptop workspace, blackout drapes

Garden Deluxe (King)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Day bed
Ceiling fan
Blackout drapes/curtains
  • 10.9 Ping (36 square meters)
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Executive Suite (King)

Garden Executive Suite (King) | In-room safe, desk, laptop workspace, blackout drapes

Garden Executive Suite (King)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
  • 22 Ping (73 square meters)
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Deluxe (Twin)

Garden Deluxe (Twin) | In-room safe, desk, laptop workspace, blackout drapes

Garden Deluxe (Twin)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Day bed
Ceiling fan
Blackout drapes/curtains
  • 10.9 Ping (36 square meters)
  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Superior Rainforest (King)

Garden Superior Rainforest (King) | In-room safe, desk, laptop workspace, blackout drapes

Garden Superior Rainforest (King)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Day bed
Ceiling fan
Blackout drapes/curtains
  • 10.90 Ping (36 square meters)
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Superior Rainforest (Twin)

Garden Superior Rainforest (Twin) | In-room safe, desk, laptop workspace, blackout drapes

Garden Superior Rainforest (Twin)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Day bed
Ceiling fan
Blackout drapes/curtains
  • 11 Ping (36 square meters)
  • Sleeps 4
  • 2 Twin Beds

View all photos for Ocean Junior Garden View Family Suite

Ocean Junior Garden View Family Suite | In-room safe, desk, laptop workspace, blackout drapes

Ocean Junior Garden View Family Suite

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 27.23 Ping (90 square meters)
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Deluxe Seaview (King)

Garden Deluxe Seaview (King) | In-room safe, desk, laptop workspace, blackout drapes

Garden Deluxe Seaview (King)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Day bed
Ceiling fan
Blackout drapes/curtains
  • 10.9 Ping (36 square meters)
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Deluxe Seaview (Twin)

Hair dryer, bathrobes, slippers, bidet

Garden Deluxe Seaview (Twin)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Day bed
Ceiling fan
Blackout drapes/curtains
  • 10.90 Ping (36 square meters)
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

Similar properties

3 outdoor pools

Nexus Resort & Spa Karambunai

  • On private beach
  • Pool
  • Breakfast included
  • Spa
7.8 out of 10, Good, 765 reviews
Nexus Resort & Spa Karambunai
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Pantai Dalit, Kota Kinabalu, Tuaran, Sabah, 89208

What's nearby

  • Dalit Beach - 5 min walk
  • Dalit Bay Golf & Country Club - 6 min walk
  • Tuaran Crocodile Farm - 6 min drive
  • 1Borneo Hypermall - 28 min drive
  • Nexus Golf Resort Karambunai - 28 min drive

Getting around

  • Tanjung Aru Station - 36 min drive
  • Kota Kinabalu Intl. Airport (BKI) - 53 min drive

Restaurants

  • ‪Gerai Lokan Panggang & Kelapa Bakar - ‬12 min drive
  • ‪Coffee Terrace - ‬1 min walk
  • ‪Gayang Seafood Restaurant 佳揚海鮮樓 - ‬10 min drive
  • ‪Our Land Eco Farm - ‬10 min drive
  • ‪D'Dalit Transit Restaurant - ‬5 min drive

About this property

Shangri-La Rasa Ria, Kota Kinabalu

Resort near Dalit Beach
You can look forward to a free breakfast buffet, a free roundtrip airport shuttle, and a golf course at Shangri-La Rasa Ria, Kota Kinabalu. This resort is a great place to bask in the sun with a private beach, beachfront dining, and free beach cabanas. Treat yourself to a hot stone massage, a body scrub, or aromatherapy at the onsite spa. At the 5 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Japanese cuisine. Yoga classes are offered at the health club; other things to do include kayaking, horseback riding, and basketball. Stay connected with free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a beach bar and a poolside bar.
You'll also enjoy perks such as:
  • 2 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • Limo/town car service, free bicycle rentals, and an outdoor tennis court
  • Outdoor furniture, coffee/tea in the lobby, and massage treatment rooms
  • Guest reviews give top marks for the helpful staff
Room features
All 499 rooms feature comforts such as 24-hour room service and pillow menus, in addition to perks like laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with bidets and hair dryers
  • Wardrobes/closets, free infant beds, and electric kettles

All inclusive details

All-inclusive room rates at Shangri-La Rasa Ria, Kota Kinabalu are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included
Premium alcoholic beverages included

Land activities

Bicycling
Climbing wall

Languages

Chinese (Mandarin), English, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 10:00 AM to 8:00 PM at scheduled times
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 2 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Coffee Terrace
  • Kozan Teppanyaki
  • Oceano Modern Grill
  • Tepi Laut
  • The Eighth

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Golf clubs/equipment
  • Golf lessons
  • Health club
  • Hiking/biking trails
  • Horseback riding/rentals
  • Karaoke
  • Kayaking
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Playground
  • Pro golf shop
  • Rock climbing
  • Sailing
  • Surfing/bodyboarding
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free crib
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On a private beach
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Elevator
  • Grab bar in shower
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Phone accessibility kit
  • Sign language-capable staff
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 200 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Alipay, Apple Pay, Boost, DuitNow, MaybankPay, Samsung Pay, and WeChat Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Reservations are required for golf tee times and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Shangri-La's Rasa Ria
Shangri-La's Rasa Ria Resort
Shangri-La's Rasa Ria Resort Tuaran
Shangri-La's Rasa Ria Tuaran
Shangri La's Rasa Ria Resort Spa
Shangri-La Rasa Ria, Kota Kinabalu Resort
Shangri-La Rasa Ria, Kota Kinabalu Tuaran
Shangri-La Rasa Ria, Kota Kinabalu Resort Tuaran

Frequently asked questions

Does Shangri-La Rasa Ria, Kota Kinabalu have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Shangri-La Rasa Ria, Kota Kinabalu?

As of 2025/2/14, prices found for a 1-night stay for 2 adults at Shangri-La Rasa Ria, Kota Kinabalu on 2025/3/7 start from NT$4,490, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Rasa Ria, Kota Kinabalu pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shangri-La Rasa Ria, Kota Kinabalu?

Self parking is free at this property.

What time is check-in at Shangri-La Rasa Ria, Kota Kinabalu?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Shangri-La Rasa Ria, Kota Kinabalu?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Shangri-La Rasa Ria, Kota Kinabalu provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 10:00 AM–8:00 PM at scheduled times.

Are there all-inclusive benefits at Shangri-La Rasa Ria, Kota Kinabalu?

Some rate plans available at this resort are all-inclusive.

Where is Shangri-La Rasa Ria, Kota Kinabalu located?

This Tuaran resort is on the beach, 0.2 mi (0.4 km) from Dalit Beach, and within 12 mi (20 km) of Upside Down House and Tamparuli Suspension Bridge.

Shangri-La Rasa Ria, Kota Kinabalu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 691 out of 1004 reviews
Rating 8 - Good. 219 out of 1004 reviews
Rating 6 - Okay. 45 out of 1004 reviews
Rating 4 - Poor. 26 out of 1004 reviews
Rating 2 - Terrible. 23 out of 1004 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kheng

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and everything was 1st class
Stayed 4 nights in Feb 2025

10/10 Excellent

Jack

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort with 5 star service. Staff is so accommdating and helpful and you always feel like a valued guest!
Stayed 2 nights in Feb 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time at the Rasa Ria and always a fantastic experience
Stayed 4 nights in Dec 2024

6/10 Okay

Annette

Stayed 3 nights in Dec 2024

8/10 Good

Paola, Milano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property does not offer much international food and is not the best option if you travel solo. It’s more a family resort
Stayed 5 nights in Dec 2024

10/10 Excellent

Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an amazing resort with great service and wonderful activities for children. Lorena checked us in and was a superb host for us at the start. Alif was very friendly, and even the ranger gave our daughter a lovely evening tour of the glow in the dark mushrooms. Nothing was too much for them.
Stayed 3 nights in Dec 2024

8/10 Good

Aaron

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice property with a great pool and comfortable rooms. My daughter loved the waterslide and had fun at the kids club. The discovery centre was a unique addition. The restaurant offerings were delicious but lacked a bit in terms of completing a meal (eg Indian food but no raita or chutneys, Malaysian coffee but no condensed milk). The pool area could have used more things like light sandwiches , nachos etc. attention to detail could be improved on (eg you ask on your online ordering how many guests are eating, but then never deliver the required cutlery). Overall we had a great time and I would recommend this stay to friends, however small improvements would take this from a 4 to 5 star stay.
Stayed 7 nights in Dec 2024

4/10 Poor

Kara Charlotte

Stayed 4 nights in Nov 2024

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time I arrived and was greeted by Alfio, who cheered me up and arranged activities, a bubble bath in my room, to dinning with Clifford, Peachy, and Aldridge at the Japanese restaurant. Food was extraordinary. Sharon who made the morning sunrise hike at the reserve unbelievable perfect. Dora and Hassini at the spa are amazing!!! Best hands ever!!! Melvin who arranged amazing tours on the resort. Ms. Fiona the GM of the resort who was gracious and kind and a perfect example and reflection of the staff’s heart and soul. This is definitely a piece of heaven and I was blessed to be surrounded by such an incredible place. My stay could not have been more special and perfect.
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

William

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is excellent and the staff were fantastic.
Stayed 7 nights in Sep 2024

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A tropical beach resort with extras...
One of the finest resorts I've been to while not being overly lux and reasonably priced. Helpful smiling staff. Amazing food quality and variety. Well appointed quiet rooms. Vacant beach! A huge nature reserve adjacent, worth exploring with trained guides on premises.
Stayed 4 nights in Sep 2024

10/10 Excellent

JUNG HYUN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
가족들과 함께 여행했는데 조부모님, 아이들 모두 만족하였습니다. 가족여행으로 추천합니다. 휴대폰은 저와 가족이 1번씩 잃어버렸는데 직원들의 노력으로 금방 찾을 수 있었습니다. 그들은 세심하고 사려깊고 친절하며 성실했습니다. 코타키나발루 최고의 리조트였습니다.
Stayed 4 nights in Aug 2024

6/10 Okay

Anton

Liked: Staff & service, property conditions & facilities
Stayed 10 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Plamen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Sang Jun

Liked: Cleanliness, staff & service
Maybe need some sRenovation …
Stayed 4 nights in Aug 2024

10/10 Excellent

Douglas

Stayed 3 nights in Jul 2024

8/10 Good

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the property and the grounds, however we were a long way frrom anywhere, which sometimes is good
Stayed 7 nights in Jul 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The access to the nature reserve was excellent, with the staff and service all top notch. A great experience for out of the city, and a very well managed resort.
Stayed 9 nights in Jul 2024

10/10 Excellent

NESAKUMARAN

Stayed 4 nights in Jun 2024

10/10 Excellent

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services. Comfortable stay.
Stayed 1 night in Jun 2024

8/10 Good

Amanda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay, room was lovely with fantastic views of the gardens and ocean. Only downside I would say is the service around the pool is very slow. We also wasn't keen on the chinese restaurant, but really enjoyed the teppanyaki. Also enjoyed our time around the sunset bar until the sand flies come out.
Stayed 4 nights in Jun 2024

10/10 Excellent

Phissamay, KEY WEST

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. They were friendly and accommodating. The resort was beautiful and very clean.
Stayed 4 nights in Jun 2024

4/10 Poor

Pei

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Here's a draft of your review for posting on Expedia: --- **Rating: 3/5** We recently stayed at the Shangri-La resort and had a mixed experience. While the service and facilities were generally good, there were a couple of significant drawbacks. Firstly, the prices within the resort were surprisingly high, comparable to major Australian cities. This made dining and other activities quite expensive, which didn't feel reasonable considering the location. Secondly, the beach, which is a key feature of the resort, was disappointing. Due to ocean currents, the beach was dirty and lacked the expected tropical charm. This was a major letdown as a beautiful beach is central to the appeal of a beach resort. Overall, while the service and amenities were commendable, the high prices and underwhelming beach detracted from our overall experience.
Stayed 6 nights in Jun 2024