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Located close to M&S Bank Arena and Royal Albert Dock, Pullman Liverpool provides dry cleaning/laundry services, a bar, and a 24-hour gym. Free in-room WiFi and a restaurant are available to all guests.
Additional perks include:
Buffet breakfast (surcharge), an electric car charging station, and express check-out
A front-desk safe, a porter/bellhop, and an elevator
Meeting rooms, a water dispenser, and coffee/tea in the lobby
Guest reviews say great things the breakfast, central location, and helpful staff
Room features
All 216 rooms have comforts such as 24-hour room service and air conditioning, as well as perks like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
LED light bulbs and eco-friendly cleaning products
Bathrooms with rainfall showers and designer toiletries
55-inch flat-screen TVs with digital channels
Free infant beds, electric kettles, and heating
Languages
English, French, Portuguese, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Electric car charging station on site
Height restrictions apply for onsite parking
24-hour offsite parking within 0.1 mi (GBP 12.00 per day)
Food and drink
Buffet breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:30 AM–11 AM on weekends: GBP 18.95 per person
1 restaurant
1 bar
24-hour room service
Coffee/tea in common area(s)
Things to do
24-hour fitness center
Family friendly
Free cribs/infant beds
Laundry facilities
Conveniences
Elevator
Front-desk safe
Reception hall
Water dispenser
Guest services
24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Porter/bellhop
Tour/ticket assistance
Business services
Computer station
Meeting rooms - 3
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Elevator
Handrails in stairways
Visual fire alarm
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair accessible (may have limitations)
More
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Biodegradable coffee stirrers
Biodegradable drinking straws
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Local artist showcase
Local culture & ecosystem education
Locally-owned & organized tours & activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soda bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Smoke-free property
TV in lobby
Vegan dining options
Vegetarian dining options
Room amenities
Bedroom
Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Free cribs/infant beds
Heating (climate-controlled)
Hypo-allergenic bedding
Bathroom
Bathrobes
Designer toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Towels
Entertainment
55-inch flat-screen TV
Digital channels
Food and drink
Coffee/tea maker
Electric kettle
Free bottled water
More
Connecting rooms available
Desk
Eco-friendly cleaning products provided
Energy-saving switches
Iron/ironing board
LED light bulbs
Phone
Safe
Slippers
Water-efficient showers only
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Fee for buffet breakfast: approximately GBP 18.95 per person
Nearby parking fee: GBP 12.00 per day(656 ft away; open 24 hours)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Pullman Liverpool Hotel opening January 2016
Pullman Hotel opening January 2016
Pullman Liverpool opening January 2016
Pullman opening January 2016
Pullman Liverpool Hotel
Pullman Liverpool
Pullman Liverpool Hotel
Pullman Liverpool Liverpool
Pullman Liverpool Hotel Liverpool
Frequently asked questions
Is Pullman Liverpool pet-friendly?
No, pets are not allowed at this property.
What time is check-in at Pullman Liverpool?
Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).
What time is check-out at Pullman Liverpool?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Where is Pullman Liverpool located?
Located in The Docks, this hotel is steps from ACC Liverpool and M&S Bank Arena. Royal Albert Dock and The Beatles Story Museum are also within 10 minutes. Liverpool James Street Station is 14 minutes by foot and Liverpool Central Station is 18 minutes.
Pullman Liverpool Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 753 out of 1004 reviews" "
10 - Excellent
753
Rating 8 - Good. 175 out of 1004 reviews" "
8 - Good
175
Rating 6 - Okay. 43 out of 1004 reviews" "
6 - Okay
43
Rating 4 - Poor. 19 out of 1004 reviews" "
4 - Poor
19
Rating 2 - Terrible. 14 out of 1004 reviews" "
2 - Terrible
14
9.4/10
Cleanliness
9.4/10
Staff & service
9.2/10
Amenities
9.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
4/10 Poor
Christopher
22 January 2025
Disliked: Cleanliness, staff & service
Disappointing for the price. No heating in room - had to chase twice and given a very small portable heater when room should have been taken out of use; couldn’t get WiFi to work: staining on upholstery in room.
Right next door to conference centre, perfect location for me. Rooms spacious, clean and nicely decorated, good view from huge window, aircon/heating silent and effective, breakfasts excellent. And best of all, such friendly, helpful staff - for the money it cost, these was a cut above what i expected, highly recommended.
I enjoyed my stay at the Pullman, however there was a fire alarm that went off twice during my stay, early Friday morning, with no explanations or signs put out by staff to indicate what had happened. This did not make for a restful sleep during a busy conference and evening networking events.
Everything about the hotel was excellent. Staff at check in were wonderful, going out of their way too look up actives for us for the following day that we'd not yet been able to book. Room was spotless and had been changed ahead of time from a king to two twins as per my request. Breakfast was phenomenal, cooked breakfast all the usual far done well (hash browns were perfect!). The bagels were a lovely extra along with the range of meats and cheeses, fruits, yogurts and homemade granola. We were so full from breakfast we didn't eat again until 6pm! Roni at breakfast the first morning was the epitome of customer service, friendly, kind and personable without being overpowering. She made our stay even more special. Everyone worked well as a team making sure everything was flowing perfectly throughout the entire hotel and nothing was too much for anyone. We were caught short by the trains and ended up driving so parked at the multistory recommended by them (Kings) which was a few minutes walk from the hotel. It was really convenient and validated by the hotel giving a discount on the parking at the end making it really reasonable rate for the stay.
We had a fabulous stay! I would recommend to anyone wanting to stay in Liverpool. It is in a good location, close enough to the city centre but also away from the hustle and bustle. The staff were really friendly and helpful whenever required. We stayed on the 7th floor and had amazing view. We will be booking again to stay in summer.
Hotel staff were great up until a 2am fire alarm. We all had to wait outside in the awful weather with no information and then had to wait in total almost an hour until 3 am with no information. Turned out it was a faulty sensor but no apology for evacuating a hotel full into the freezing cold at 2 am due to deficient equipment . Safety first but courtesy and information should be second . Before then all good .
We stayed at the Pullman for the Comicon and the location couldn’t have been better ( literally next to it !
The hotel is very modern and there’s a lovely bar and restaurant in the lobby . We have stayed there twice now and will be back again in May . It’s also very close to the dock ( 5 minute walk ) .