In 2023, we got our usual round of streaming price hikes, carriage fights, and the occasional service consolidation. But over a three-week span in May, we encountered one of the weirdest events in streaming history.
Out of nowhere, little-watched streamer Herogo sent an email to its users, announcing that it had jumped into the live TV streaming fight, with tiers running from $8.99 to $129.99/month. In all, the service claimed to host 300+ well-known cable channels including CNN, FX, NFL Network, NFL RedZone, TBS, and TNT.
Right from the start, the problems were overwhelming. Advertised channels were missing. The user interface kept getting “stuck” as users browsed channels. The channel guide misidentified programs. Subscribers could not customize their username or password.
Four days into the launch, Herogo corrected its website to remove references to unavailable channels, but we discovered a much bigger problem. There was no way to cancel the service.
When The...
Out of nowhere, little-watched streamer Herogo sent an email to its users, announcing that it had jumped into the live TV streaming fight, with tiers running from $8.99 to $129.99/month. In all, the service claimed to host 300+ well-known cable channels including CNN, FX, NFL Network, NFL RedZone, TBS, and TNT.
Right from the start, the problems were overwhelming. Advertised channels were missing. The user interface kept getting “stuck” as users browsed channels. The channel guide misidentified programs. Subscribers could not customize their username or password.
Four days into the launch, Herogo corrected its website to remove references to unavailable channels, but we discovered a much bigger problem. There was no way to cancel the service.
When The...
- 12/29/2023
- by Ben Bowman
- The Streamable
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