Il est essentiel de soutenir le changement avec un leadership fort et visible qui encourage et valorise l’adaptabilité. Mettre en place des canaux de feedback réguliers permet aux employés de partager leurs expériences et de proposer des améliorations, renforçant ainsi leur engagement. Reconnaître et récompenser les efforts et les succès des équipes favorise une culture positive autour de la transformation. Enfin, offrir un support continu post-mise à niveau assure que les employés se sentent accompagnés tout au long de la transition, minimisant ainsi les résistances et garantissant une adoption réussie du nouveau système ERP.

Dealing with employee resistance in an ERP upgrade is like introducing a new tool to a team that’s used to the old one. At one client, we handled this by involving employees early - getting their input during the planning phase made them feel heard. We also provided hands-on training and ongoing support, making sure no one felt left behind. By focusing on clear communication and showing the benefits, we turned resistance into excitement, making the upgrade smoother for everyone.

Staff resistance to ERP implementation is due to changes in work routines which may be drastic as well as the fear of the unknown. Their concerns can be reduced with effective communication of the ERP's benefits in terms of better working conditions, improved cross-functional collaboration and decision-making, streamlined business processes and better relations with customers and other stakeholders. Hands-on ERP user training with business scenarios and well organized and executed support make these benefits tangible for the employees who are then more confident and motivated to use and adopt the ERP system in the workplace.

Para empezar, Se pueden minimizar los riesgos, nunca que desaparezcan. Participación de todos y todas las/los empleados, en cada etapa del proceso, desde la planificación, escuchar sus ideas, propuestas y formas de encarar la actualización, como también realizar las capacitaciones en los nuevos módulos. Como en cualquier otro aspecto de la organización donde se deban realizar cambios, existen 7 formas de afrontarlos.

start by involving key users early in the planning process, gathering their input to create a sense of ownership. Communicate the upgrade's benefits clearly, focusing on how it will ease their tasks and enhance productivity. Provide comprehensive training tailored to user roles, ensuring employees feel confident with the new system. Address concerns openly, offering support channels for questions and feedback. Recognize and reward adaptability, fostering a culture that values change as an opportunity for growth. Regular check-ins and flexibility to adapt based on feedback can further ease the transition and improve overall adoption.