Dealing with employee resistance in an ERP upgrade is like introducing a new tool to a team that’s used to the old one. At one client, we handled this by involving employees early - getting their input during the planning phase made them feel heard. We also provided hands-on training and ongoing support, making sure no one felt left behind. By focusing on clear communication and showing the benefits, we turned resistance into excitement, making the upgrade smoother for everyone.

Staff resistance to ERP implementation is due to changes in work routines which may be drastic as well as the fear of the unknown. Their concerns can be reduced with effective communication of the ERP's benefits in terms of better working conditions, improved cross-functional collaboration and decision-making, streamlined business processes and better relations with customers and other stakeholders. Hands-on ERP user training with business scenarios and well organized and executed support make these benefits tangible for the employees who are then more confident and motivated to use and adopt the ERP system in the workplace.

Para empezar, Se pueden minimizar los riesgos, nunca que desaparezcan. Participación de todos y todas las/los empleados, en cada etapa del proceso, desde la planificación, escuchar sus ideas, propuestas y formas de encarar la actualización, como también realizar las capacitaciones en los nuevos módulos. Como en cualquier otro aspecto de la organización donde se deban realizar cambios, existen 7 formas de afrontarlos.