To support a team member lagging in call volume, I would first assess their challenges through a one-on-one discussion to identify any obstacles, such as technical issues, knowledge gaps, or time management concerns. I would offer targeted coaching, help them prioritize tasks, and set achievable goals to gradually increase their call handling. Encouraging shadowing of top-performing peers and providing positive feedback on improvements can also motivate them. Monitoring progress and offering continuous support will help ensure they meet the required demands.

Supporting a team member who’s lagging behind in call volume is essential for both their success and the team’s overall performance. Here are a few approaches that can help: First, one-on-one coaching is invaluable. Take the time to sit down with them and understand any challenges they might be facing. This can provide insights into what support they need. Next, consider providing additional training or resources tailored to their specific areas of struggle. Sometimes a refresher on key skills or processes can make a big difference. Setting achievable goals can also motivate them. Break down their targets into smaller, manageable tasks and celebrate milestones to boost their confidence.