As a Senior Scrum Master, when facing unrealistic customer demands, it’s crucial to maintain transparency and open communication with both the team and the customer. I focus on breaking down the challenges into manageable steps and ensuring the team feels heard and supported. Regularly remind the team of their achievements and celebrate small wins. Additionally, engage the customer in discussions about prioritization, making sure they understand the impact of their requests. This helps manage expectations while keeping the team motivated and focused on what’s achievable.

In all cases, being available to listen to understand what they are navigating is crucial. Empowering teams to align on shared goals and reset expectations with stakeholders throughout a project is also important. Being able to reference shared goals while expressing what is needed (e.g., resources) in order to achieve success will often open the door to decision points that streamline deliverables and milestones.

Uma forma útil é readequando a equipe para cada colaborador contribuir conforme tem de melhor a oferecer além de buscar soluções tecnológicas ou mais membros para a equipe.

Keep your team motivated during tough time: -Provide a safe environment -Show appreciation -Remind your team of the bigger picture -Smile and stay calm to kill the tension -Keep positive -Break down goals into manageable tasks -Recognize the small wins