When faced with a client request that disrupts event setup, my first step is to remain calm and composed. Communication is key; I would listen carefully to the client's needs and understand the urgency of their request. I would assess the impact on the current setup and identify potential solutions. If possible, I would delegate tasks to my team to efficiently implement the changes while minimizing disruption. It’s essential to be adaptable and maintain a positive attitude, reinforcing to the client that we can accommodate their request without compromising the overall event quality. Lastly, I always prepare for last-minute disruptions, ensuring my team is trained to handle unexpected challenges seamlessly.

When faced with last-minute client changes, I've found that staying flexible and having a solution-oriented mindset is essential. In one instance, while organizing a large-scale music festival, the client requested significant changes to the event’s layout just hours before doors opened. I quickly gathered my team, communicated the adjustments, and reallocated resources on the fly. By having built-in buffers and maintaining clear communication, we were able to make the changes without disrupting the event’s flow. From that experience, I learned the importance of staying calm under pressure and working closely with the client to manage expectations while delivering the best possible outcome.