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Last updated on Sep 12, 2024

You're facing conflicts between employees during CRM training sessions. How can you effectively resolve them?

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Gabriel Dias

Salesforce Consultant at ília | The most certified Salesforce (45x) professional in LATAM

When CRM training sparks employee conflicts, it's crucial to step in with resolution tactics. To diffuse tensions effectively:

- Address issues promptly by creating an open forum for concerns.

- Encourage mutual respect and active listening during sessions.

- Implement role-playing exercises to practice conflict resolution skills.

How do you handle disputes during team trainings? Join the conversation.

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Gabriel Dias

Salesforce Consultant at ília | The most certified Salesforce (45x) professional in LATAM
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Be open to understanding the difficulties participants face during training. Encourage communication and collaboration among everyone. I recommend creating games and quizzes to enhance practice and provide entertainment throughout the process. Also, remember that it’s always possible to adapt the training and create optimized versions based on learnings.

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