You're managing offshore and onshore BPO teams. How can you optimize communication for peak performance?

To optimize communication between offshore and onshore BPO teams, I implemented a clear schedule of overlapping work hours during the Remote Performance Evaluation Project, ensuring timely exchanges across time zones. Using tools like Slack for quick messaging and Zoom for face-to-face virtual meetings enhanced real-time communication. A defined escalation matrix helped resolve issues faster, keeping both teams aligned. The "RACI Matrix" (Responsible, Accountable, Consulted, Informed) helped in clarifying roles and avoiding miscommunication. For a deeper dive, I recommend "The Culture Map" by Erin Meyer to better understand cross-cultural communication. Just remember, sometimes a good GIF can speak louder than words! 😄🕒