Romper a confiança é como quebrar uma peça de cristal. Isso costumo dizer frequentemente a todos de minha equipe. Todos nós cometemos erros, isso é inerente à nossa natureza humana. Após uma quebra de confiança, tenho uma conversa séria individual com a pessoa envolvida. Ajudo-a no máximo a redimir-se de seus erros passados, construindo um novo caminho, com suporte e paciência para que novos episódios de quebra de confiança jamais voltem a acontecer.

We've implemented several strategies, but one that stands out is our "Virtual Open-Door" policy, mirroring the accessibility of in-person management, which encourages transparent and frequent communication. This initiative allows team members to voice concerns and suggestions without fear of reprisal or being dismissed.

Rebuilding trust with a remote team member requires transparency, empathy, and consistent effort. Start by addressing the issue directly, but with sensitivity, asking for their perspective without judgment. Acknowledge any misunderstandings and clarify expectations moving forward. Be open and consistent in your communication, setting regular check-ins to build rapport and show reliability. Share more of your thought process and decisions to enhance transparency. Additionally, recognize their contributions and provide constructive feedback to reinforce a sense of mutual respect. Gradually, trust can be rebuilt through sustained positive interactions and accountability.

When facing a trust issue with a remote team member, think of it as fixing a leaky boat—patch up the holes and keep it afloat. Start by having an honest, open conversation—no need for formalities, just clear and sincere. Acknowledge any missteps and show genuine commitment to rebuilding trust, like offering a fresh start with extra enthusiasm. Keep communication transparent and regular, and make sure to follow through on promises—think of it as your “trust-building workout routine.” With patience and effort, you'll turn that rocky relationship into a smooth-sailing partnership.