You've made a mistake in an ERP consulting role. How can you rebuild trust and credibility?

To err is human. The first step to rebuilding trust is to be transparent. 1. Acknowledge the issue honestly: If you make a mistake, don't try to hide it or minimize its importance. Being upfront shows maturity and professionalism. 2. Don’t shift blame: Even if others were involved, take responsibility for your part. Acknowledge that while the mistake might not be entirely yours, you had a role in it and are accountable for fixing it. 3. Timing: When you admit the mistake, ensure you do it in a timely manner - waiting too long can make it appear like you’re trying to cover it up

Transforming ERP errors into collaborative success Mistakes happen. collaborate, don't alienate. Work with clients to turn errors around. Mistakes are just detours to success. Involve your clients.

Reconstruir a confiança e a credibilidade após um erro em uma consultoria de ERP exige transparência, comunicação clara e ações corretivas. Aqui estão algumas etapas que você pode seguir: Reconhecimento do Erro: Admitir o erro de forma clara e transparente. Explique o que aconteceu e como isso impactou o cliente. Comunicação Aberta: Mantenha um canal de comunicação aberto. Esteja disponível para responder perguntas e esclarecer dúvidas. Responsabilidade: Assuma a responsabilidade pelo erro e evite colocar a culpa em outros fatores ou pessoas. Ações Corretivas: Apresente um plano detalhado de como você pretende corrigir o erro. Isso pode incluir ajustes no sistema, treinamento adicional ou até mesmo compensações.

It’s important to take a step back and conduct a thorough analysis of what led to the issue. This means not just identifying the immediate problem, but also digging deeper into the ERP processes, configurations, and decisions that contributed to the error. For example, was it a miscommunication during the requirements phase, a gap in data validation, or a flaw in the system integration? Once you've analyzed the problem, communicate your findings to the client. Explain what went wrong, why it happened, and how you plan to fix it. Being transparent about the corrective steps shows you're taking responsibility and are committed to resolving the issue while ensuring it doesn't happen again

Deep-diving into ERP failures: the autopsy of a business mistake Dissect the ERP glitch: what the tech logs won't tell you. The blame game in ERP snafus: How to navigate accountability. ERP slip-ups: extracting lessons without finger-pointing.

Based on my experience, I recommended the following 4-step process. 1. Develop a Solution Plan: Create a clear, detailed plan of action to address the issue. This might involve adjusting system configurations, revising timelines or adjusting scope. 2. Mitigate Business Impact: You may need to implement temporary workarounds to keep things running smoothly while you work on the permanent solution. 3. Implement Solution: Depending on the complexity of the problem, you may need to update workflows, tweak integrations, or modify ERP functions. 4. Adapt and Overcome: Allocate right resources to high-priority tasks and adjust timelines as necessary. Be sure to communicate any plan changes to stakeholders.

Rapid response to ERP implementation hiccups Act fast, but stay calm - show you're in control. Communication is king – keep stakeholders in the loop. Revise plans with precision, avoid rushed or vague actions.

1. Be Transparent: Communicate clearly about the issue avoiding technical jargon. Ensure they fully understand the problem and its impact. 2. Regular Updates: Keep the client informed with regular progress reports. Frequent communication reassures them that you're actively working on a solution and helps maintain trust. 3. Be Concise and Professional: Focus on delivering clear, concise, and relevant information. Keep messages straightforward and efficient, showing respect for their time and priorities. 4. Commit to Openness: Maintain an open line of communication, signaling your dedication to transparency and trust-building.

Timely Communication: Respect for customer's time Quick updates show you're on it! Consistency matters: Regular intervals, no radio silence. Set expectations and then chase them

Use the following approach to learn & grow from this experience. 1. Conduct a thorough review: After resolving the issue, perform a post-mortem on the mistake to identify root causes. 2. Share lessons learned: Consider sharing what you’ve learned with the client and team. This shows humility and a commitment to improving processes. 3. Seek feedback: Ask feedback from the stakeholders involved - Ask how the situation was handled and whether they believe the right steps were taken to fix the problem. 4. Commit to professional development: If the mistake revealed gaps in your skills or knowledge, take proactive steps to improve. For example, pursue additional training or certifications that will enhance your capabilities in that area.

Embracing Failure: ERP implementation lessons Fail Fast, learn faster: quick recovery leads to better ERP strategies. Analysis of missteps: understand errors to fortify future ERP planning. Transparency with clients: building trust through shared learning from failures.