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Last updated on Sep 16, 2024

You're facing unexpected maintenance delays with clients. How can you effectively communicate with them?

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MUHAMMED MINHAJ B S

Guest Experience Ambassador at Dubai Airports Terminal 3

Faced with maintenance delays and client concerns? Share your strategies for seamless communication in challenging times.

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MUHAMMED MINHAJ B S

Guest Experience Ambassador at Dubai Airports Terminal 3
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When facing unexpected maintenance delays, clear and timely communication is crucial. Begin by informing clients promptly, providing a transparent explanation of the issue while reassuring them that their safety is the top priority. Offer regular updates to keep them informed about progress. Use multiple communication channels, such as SMS, emails, or push notifications, to ensure they feel connected. Provide compensation or alternative solutions, like rebooking or lounge access, to enhance customer experience and maintain trust during unforeseen circumstances.

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