In unexpected maintenance situations, I ensure swift, transparent communication to keep the team aligned and focused. By fostering collaboration and empowering each member, we maintain efficiency under pressure. I lead with calm confidence, recognizing small victories and ensuring the team has everything they need to succeed. Morale stays high when everyone feels supported and part of the solution

Keep good friendship with similar operators on the type of aircraft. So any spares can be handled and exchanged with resources available.

To maintain team morale during unexpected maintenance issues in aviation- ▪️Communicate clearly. ▪️Provide support. ▪️Encourage teamwork. ▪️Recognize contributions. ▪️Stay positive. ▪️Celebrate progress. ▪️Reinforce the team's safety role.

Back to basics of management, I believe. Transparent and inclusive communication, create a positive work environment, listen to your team members, make sure they get adequate rest and ensure focus is maintained on learning. You could lead by example if you are a maintenance head.

Informe a equipe sobre o problema inesperado e a importância de resolvê-lo. Transparência ajuda a evitar boatos e incertezas. Forneça atualizações frequentes sobre o progresso da resolução do problema. Isso ajuda a equipe a sentir que está a par da situação e pode ajustar suas expectativas. Agradeça e reconheça o trabalho duro e a dedicação da equipe. Pequenos gestos de reconhecimento podem fazer uma grande diferença na moral. Comemore os progressos, mesmo que sejam pequenos. Isso ajuda a manter o moral elevado e mostra que o esforço coletivo está valendo a pena.

Unexpected maintenance issues are not always related to spares or delays. I recently faced an ego issue related to a base manager and his AME. Result was that the airworthiness of our aircraft was getting delayed. They were ignoring customer calls, stalling repairs and wasting man hours. Resolved the issue with some patience and nudging. Lessons learnt: Don't lose your cool, set ego aside, let professionals do their job even if you know more than them, give your team freedom to express their views. Success in key result areas is the biggest morale. Winning is infectious.

Cuando un avión se queda por manto, hay dos actitudes que priman, la de la incertidumbre por el tiempo de demora y la que se toma con la mejor actitud esperando la pronta solución, para ello es muy importante que el equipo conozca el desperfecto y sepa la importancia de esta parada, así mismo estar atentos cuando los mecánicos indiquen finalizar su trabajo, en ocasiones se debe cancelar el vuelo por descanso de tripulación y el equipo tiene una larga jornada de amanecida pero el buen ánimo es el que debe primar, para que nuestro estado alerta este atento en cualquier situación distinta a lo "normal", jamás asumir, en todo momento debemos estar esperando que validen que no haya nada que perjudique la operación y un viaje seguro para todos.

Existen múltiples programas de prevención para anticipar estos inconvenientes pero la Principal tarea a desempeñar en este punto es la transparencia en las comunicaciones dentro de la organización, la completa información a recabar en cada sector, es el sistema de gestión de la seguridad operacional con la construcción de índices basados en las experiencias tanto a nivel operacional como en las demás responsabilidades y ejecuciones de tareas de cada sector de la organización, creando herramientas para anticiparse a esos eventos posibles y como actuar en caso de uno de ellos, solo asi se puede disipar o minimizar el factor de incertidumbre al nivel mínimo y mantener los rangos de seguridad operacional en los indicadores de control aceptable

Classic supply chain plot twist: the unexpected maintenance issue! It’s like the machinery saying, ‘You’ve been working too efficiently—let’s spice things up. This isn’t a problem, it’s an opportunity to showcase our real superpower: staying calm while everything else goes sideways. Think of this as just-in-time problem-solving with a side of unpredictability. We will get things back on track faster than you can say ‘inventory shortage.’ And when it’s over, we’ll celebrate like we just avoided a stockout at peak season! We are pros at turning curveballs into home runs. We’ll tackle it and possibly a victory dance when it’s done. Let’s handle this with the energy of someone who just found out the Wi-Fi is back on!