Your team is in turmoil with high emotions. How can you navigate conflict resolution effectively?

The best way to deal with this situation is to have a group call in the team and try to lead the call with positivity. Encourage and involve each team member to share their thoughts openly without any fear of being judged or mocked. When team members feel encouraged and valued, they always amaze you with their performance.

Primero hay que identificar las causas, que origina este conflicto, es normal que cada persona quiera tener la razon o crea que sus ideas son mas importantes o de mas valor que otros, sin embargo, expresar justamente esto en un dialogo grupal, hara entender a cada uno que talvez podrian estar todos en un error, y es mejor ser mas felxibles teniendo empatia por el otro para llegar a un consenso.

Drawing on my past experience, I prioritize open communication, creating a safe space where team members feel heard. I initiate one-on-one conversations to understand individual perspectives and underlying issues, which fosters trust and transparency. By facilitating a group dialogue, I encourage collaboration and collective problem-solving, guiding the team toward a shared resolution. My approach emphasizes the importance of emotional intelligence; I help team members express their feelings constructively. Ultimately, my goal is to transform conflict into an opportunity for growth, reinforcing team cohesion and resilience.

Remind the team that this is an open share environment, and they are able to contact you about their feelings towards the process at any time. The less negative emotion we carry into the fray with us, the more rationally we can approach customer focused problem solving.

All about listening to why people are struggling and building from there. As leaders, being prepared to take on board what others say is vital.